InterContinental Energy case study
Essential Eight Maturity Level 1, confirmed by an independent audit.
Perth IT company
Reliable, secure IT services in Perth
Get the IT support your business deserves. Our Perth team keeps your systems updated, your data secure and your people connected, on month to month agreements.
Australia's Top 50 MSPThree years running on Cloudtango. ISO 9001 and ISO 27001 certified.
- 15Years operating
- 5,000+Endpoints managed
- 300+Clients supported
- <5minAverage response
01About Austin Technology
An IT company in Perth, run by engineers
Austin Technology looks after IT support, cyber security and cloud for more than 300 businesses. Our service desk is in Subiaco, so when your staff call they reach a Perth engineer who knows your setup, backed by a team of 30+ people.
Most clients hand us everything: the service desk, devices, Microsoft 365, servers, security and projects. That is our managed IT services. Others want a Perth service desk for everyday issues, which is our IT support in Perth. Either way you get one accountable team, month to month agreements and reports you can read in five minutes.
Meet the people behind your ITEngineers, account managers and specialists
02What we do
IT services in four parts, one accountable team
Everything your business runs on, from the service desk to the cloud, sits with one local team. Start with one service or hand us the lot.
02
Secure
Cyber security, the Essential Eight and compliance, watched around the clock.
Explore Secure03
Modernise
Cloud, Microsoft 365 and modern work, set up properly and managed for you.
Explore Modernise04
Innovate
Projects, data, automation and software that change how your business runs.
Explore InnovateAlso from the same team: internet and networks, business phone systems and Teams calling.
03Our clients
Trusted by 300+ businesses across Australia
From healthcare and mining services to professional services and the not for profit sector. Every closed support ticket ends with a one click rating, and clients review us on Google and Cloudtango too.
“Arthur turns every IT problem into a non-issue and does it with real patience and professionalism.”
“Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice.”
“After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin.”
- 700+Reviews on Simplesat, collected from closed support tickets
- 70+Google reviews from clients
- 30+Client reviews on Cloudtango
- ISO27001 and 9001 certified, audited by Compass Assurance Services
04Why Austin
The Austin Technology difference
Most IT companies in Perth sound the same. These are the things clients tell us made them switch, and stay.
/01
A top 50 MSP in Australia
Named one of Australia's top managed service providers on Cloudtango three years running. That comes from how we show up every day, not from marketing.
/02
30+ people on your side
Support, projects, cloud and security specialists in one Perth team. That depth means fast answers, proper escalation and no reliance on one person.
/03
Engineering led, not sales led
Our leadership comes from engineering. You get advice based on what works in the real world, not on vendor targets.
/04
Month to month, no lock in
No minimum term on our agreements. If your IT is not getting quieter every quarter, you are free to leave, and that keeps us honest.
/05
Security built on the Essential Eight
We score your environment when we start and show you how it moves every quarter, so client, auditor and insurer questions are easier to answer.
/06
Your data can stay in WA
Our private cloud runs in three Perth data centres, looked after by the same local team, so you know where your data lives and who is responsible for it.
See the six commitments you can check before you sign.
Why choose Austin Technology05Client success stories
Real results for businesses like yours
Six projects, from Essential Eight uplifts to multi site networks. Each story covers the problem, what we changed and the result.
Powertech case study
Essential Eight ML2 alignment and approval to start work with a new client.
Palisades case study
Met a prospective client's security requirements and won the partnership.
Global Cardiology case study
From one clinic and 10 staff to seven locations and 100+ people.
thyssenkrupp Industrial Solutions case study
380+ users and six sites supported through 100+ projects and a change of owner.
Koch Solutions case study
A hyper converged platform at NEXTDC P2 and faster links between sites.
Ten client stories in full, with the numbers.
All client success stories05Business outcomes
What changes when we take over
Six things business owners and IT managers notice once we own their IT and cyber security. Each one links to how we get there.
All business outcomes
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02
03
04
05
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Reduce IT costs
One clear monthly plan with agreed scope and service levels. Projects and extra work are priced in advance, so there are no surprise invoices.
Move to modern work
Microsoft 365, Teams and SharePoint set up properly, so your people work well from the office, home or site.
Strengthen your cyber security
Gaps closed before they turn into incidents and your setup aligned with the Essential Eight, so insurance and client security reviews are easier.
Boost operational efficiency
Repeat problems fixed at the cause, systems connected and manual work automated, so staff spend less time fighting technology.
Reliable business continuity
Backups that are test restored and a recovery plan agreed before anything goes wrong, so an outage is an inconvenience, not a crisis.
Get more from the cloud
The right home for each system, whether that is our private cloud, Azure or Microsoft 365, with costs reviewed so the bill does not creep.
- Latest News
ICT Articles & Company News
06Questions
Questions from business owners
Straight answers to what Perth businesses ask when they are weighing up a new IT company. Anything else, call 1300 787 429.
01How much do IT services cost for a small business?
Our IT support plans are priced per user per month, starting from $85 per user per month excluding GST for the Austin Support plan. The final figure depends on how many users and devices you have, which systems we look after and how much security you need. After a free IT audit you get a fixed monthly quote. See IT support plans.
02How long does it take to switch IT providers?
Most transitions finish in six to eight weeks, depending on the size of your environment. We handle the detailed work, from the assessment and documentation to the handover with your current provider, so your staff see as little disruption as possible.
03What if we are locked into a contract with our current IT provider?
We work to your timeline. Many clients start planning while their current contract runs, so the assessment and transition plan are ready the day it ends. If you want to leave early, we help you understand the risks and steps, and the decision stays with you.
04Can you work with our internal IT staff?
Yes. Plenty of clients keep an internal IT person or team and use us to add capacity and skills, such as the service desk, security, cloud or projects. We agree clear roles so everyone knows who owns what. See managed IT services.
05How do you keep our systems and data secure?
Security is part of every plan, not an add on. We focus on identity and multi factor authentication, patching, endpoint detection and response, email security, tested backups and staff awareness. Your setup is measured against the Essential Eight. See cyber security services.
06What happens if we have a major outage or cyber incident?
Serious incidents follow a clear response plan. We restore critical systems and access first so your staff can work, then find the cause, close the gap and help with any reporting you need to do. Afterwards we review the event with you and update your plans.
07What should I look for in an IT company in Perth?
Ask where the support team is based and how quickly a person answers. Check what the monthly fee includes, the minimum contract term and what reporting you will get. Then ask how they handle security and backups. The answers should be specific and easy to check.
08Will my business rely on one person at Austin Technology?
No. You get a named main contact, but several engineers know your environment and your documentation sits in our central systems. If someone is away or changes role, another team member steps in without you starting again.
07Next step
Book a free session
with a senior engineer.
A short online session to review your IT and cyber security. We look at how your business runs today and where the risks and bottlenecks are, then outline a better setup you can act on, whether you work with us or not.
- 01Review your current IT and security setup
- 02Talk through your priorities and pain points
- 03Highlight the biggest risks and quickest wins
- 04Leave with a short action plan
Free, online and no obligation. Something urgent? Call 1300 787 429.
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Level 2, 541 Hay Street, Subiaco WA 6008
Onsite across the Perth metro area. Remote support across regional WA and Australia.
