Your service desk, Essential Eight security, Microsoft 365, cloud and AI, with repeat problems fixed at the cause so IT stops taking up your time.
★★★★★ 4.9 on Google from 60+ reviewsTrusted by 300+ organisations, including
Who we are
Austin Technology is an IT company based in Perth, looking after managed IT, cyber security and cloud for more than 300 businesses across Australia. When your staff call, they reach an engineer who knows your setup, backed by a team of 30+ people.
What we do
Start with one service or hand us the lot.
Your service desk, devices and everyday IT, run for you.
Cyber security and the Essential Eight, watched around the clock.
Cloud and Microsoft 365, set up properly and managed.
Projects, AI and automation that change how you work.
Or start from a goal
IT, security and compliance shaped around how your sector works.
Also from the same team: business internet, phone systems and Teams calling and IT procurement. All business outcomes.
Client reviews
From healthcare and mining services to professional services and the not for profit sector, here are some of the organisations we look after and what their people say.
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism.
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice.
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin.
Read every review where it was posted: 4.9 on Google from 60+ reviews and 25 reviews on Cloudtango.
Client stories
From a private cloud for a national care group to an office server switched off in 18 days. Each story covers the problem, what we changed and the result.
20+care facilities in five states, on one private cloud
More than 3,000 staff across WA, New South Wales, Victoria, Queensland and South Australia connect back to servers we run in AustinCloud. Most new homes are connected the same day the router goes in.
Regency PartnersAn office server switched off 18 days after the first PC moved to Entra ID.
PowertechEssential Eight ML2 alignment and approval to start work with a new client.
ERMServers rebuilt on hardware ERM already owned, with a network planned for the new site.Sixteen client stories in full, with the numbers.
All client storiesWhy clients switch
Most IT companies sound the same on paper. Here is what clients tell us made them switch and stay, and how you can check each one before you sign.
Clients who call the help desk reach a qualified engineer, not a call centre or a bot. 99% of requests are answered inside the agreed time.
Check itSee the numbers behind it
Our leadership comes from engineering. You get advice based on what works in the real world, not on vendor targets.
Check itMeet the engineers
Anything that shows up twice goes on a fix list with a root cause, an owner and a date, so the same problem stops reaching your people.
Check itHow we run your service
We score you against the Essential Eight when we start and have your security baseline in place in the first month, so client, auditor and insurer questions are easier to answer.
Check itGet your score now, free
We fix Microsoft 365 permissions and set the guardrails before Copilot or any AI tool goes live, so your people get the productivity without the data leaks.
Check itHow we secure AI tools
Our private cloud runs in three Perth data centres, looked after by the same team, so you know where your data lives and who is responsible for it.
Check itSee our Perth cloud
Free, no email needed and no sales call.
More proof, from ticket data to audit reports.
Why choose Austin TechnologyRecognition
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
How we handle your data, passwords and access, audited every year.
How we protect your data
Documented processes, so every engineer works to the same standard.
How we work
The 27 control cyber standard we take clients through, held ourselves.
Check our certificate
Austin Technology is certified to SMB1001:2026 Gold (Level 3) by CyberCert. Here is what the standard covers and why we went through it ourselves.
Copilot shows people what they can already open. How to find and fix oversharing before you roll it out.
What Microsoft Purview is, which parts come with your Microsoft 365 licences and where to start.
Proven in 90
Changing IT provider is a big decision, so the risk should sit with us. If we haven’t earned your trust in the first 90 days, you can walk away with nothing owing on the rest of your agreement.
You start on your plan with nothing extra to pay.
Tell us in writing what is not working and we put it right.
Nothing owing on the rest of your agreement.
Admin access, passwords and documentation handed over at no charge.
Questions
Straight answers to what businesses ask when they are weighing up a new IT company. Anything else, call 1300 787 429.
Our IT support plans are priced per person per month, starting from $45 per person per month excluding GST for the Austin Essentials plan. The final figure depends on how many users and devices you have, which systems we look after and how much security you need. Get an instant price online, then a fixed monthly quote once a technical consultant has scoped your setup. See IT support plans.
Most businesses of 10 to 50 people are fully onboarded in about four weeks, and larger environments take a little longer. We handle the detailed work, from the assessment and documentation to the handover with your current provider, so your staff see as little disruption as possible.
We work to your timeline. Many clients start planning while their current contract runs, so the assessment and transition plan are ready the day it ends. If you want to leave early, we help you understand the risks and steps, and the decision stays with you.
Yes. Plenty of clients keep an internal IT person or team and use us to add capacity and skills, such as the service desk, security, cloud or projects. We agree clear roles so everyone knows who owns what. See managed IT services.
Security is part of every plan, not an add on. We focus on identity and multi factor authentication, patching, endpoint detection and response, email security, tested backups and staff awareness. Your setup is measured against the Essential Eight. See cyber security services.
Serious incidents follow a clear response plan. We restore critical systems and access first so your staff can work, then find the cause, close the gap and help with any reporting you need to do. Afterwards we review the event with you and update your plans.
Ask where the support team is based and how quickly a person answers. Check what the monthly fee includes, the minimum contract term and what reporting you will get. Then ask how they handle security and backups. The answers should be specific and easy to check.
No. You get a named main contact, but several engineers know your environment and your documentation sits in our central systems. If someone is away or changes role, another team member steps in without you starting again.
Tell us how your business runs IT today. A technical consultant will scope what you need, answer your questions and send a fixed monthly quote.
No cost and no obligation. Something urgent? Call 1300 787 429.
We only use your details to respond to this enquiry. See our privacy policy.
