Background
Advanced Traffic Management (ATM) provides essential traffic control and road maintenance services across Western Australia, with a 250+ strong team skilled in managing projects, traffic control, signage, and asphalt. ATM’s success has fueled growth, driving the need for a resilient IT infrastructure to support their expanding workforce and services.
The Challenge
As ATM grew, their outdated hardware and fragmented IT support struggled to keep pace with the demands of multiple branch locations. ATM required a partner to deliver comprehensive IT solutions—from managing end-user support to ensuring network reliability across diverse sites. Additionally, the need for effective collaboration tools for contractor scheduling and a robust disaster recovery solution became pressing.
The Solution
Austin Technology collaborated with ATM to design and implement an end-to-end IT solution focused on scalability, security, and efficiency. Key components included:
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Infrastructure Overhaul
Austin Technology initiated a complete server and network upgrade, introducing a virtualised environment that ensured high scalability while reducing costs. This involved provisioning Domain Controllers, Exchange, and SQL servers, all optimised for ATM’s specific operational needs. -
Proactive Maintenance and Support
To alleviate the IT management burden, we provided proactive infrastructure maintenance, unlimited remote support, and a fully managed service model. This approach ensured that ATM’s IT environment was always up-to-date and functioning seamlessly across all locations. -
Collaboration and Scheduling Tools
A custom SharePoint solution was implemented, facilitating efficient contractor scheduling and providing a centralised platform for document sharing and collaboration. This streamlined project management and improved coordination across teams. -
Enhanced Connectivity and Data Protection
With internet mid-band connectivity and a service level agreement in place, ATM benefitted from faster, more reliable connections. Additionally, Austin Technology implemented a robust disaster recovery solution with offsite backups to our datacentre, safeguarding ATM’s critical data. -
Cost-Effective Hardware and Licensing
Our competitive hardware procurement and licensing solutions enabled ATM to secure high-quality equipment at the best prices, ensuring that their technological resources met industry standards without exceeding budget constraints.
The Impact
The IT transformation delivered by Austin Technology has empowered ATM to scale their operations effectively while reducing costs associated with internal IT hiring. The infrastructure overhaul has significantly enhanced performance, resulting in improved productivity across ATM’s teams. With dedicated IT support, ATM has achieved higher uptime, ensuring critical operational continuity and giving the team confidence in their IT backbone.
Mark Rossi, General Manager, remarks, “Austin Technology has been a key partner in supporting our growth across WA. Their solutions—from hardware supply to reliable offsite backups—have allowed us to focus on our core operations with complete peace of mind.”
Through our ongoing partnership, ATM can now rely on a secure, scalable, and efficient IT foundation to support their mission of delivering excellent traffic control and road services across Western Australia.
