Business Phone Systems
Modern communication needs more than a basic phone line. We implement, support, and manage PBX systems, VoIP phone systems, and cloud-based phone systems tailored to your business needs.
The Right Voice System for the Way You Work
Clear communication is essential to how your business operates. From handling incoming calls to managing distributed teams, the systems you rely on need to work without delay, disruption or hidden costs.
We deliver cost-effective Voice over IP phone services (VoIP) and telephony solutions that improve reliability, lower expenses, and give your people the tools they need to stay connected—wherever they are.
Why choose
Austin Technology?
Chris Wade - Senior Solutions Engineer
Certified Telephony Experts
From fully hosted VoIP technology to traditional phone systems, we support a range of configurations.
Rapid Responses
If something goes wrong, we triage requests in under 15 minutes.
Essential 8 Security
Our security measures are aligned with the nation’s leading cyber security framework.
24/7 Support
We’re available around the clock to ensure your voice solutions are running smoothly.
Modern Voice Solutions
We make sure your voice solutions integrate cleanly with Microsoft Teams, your CRM, and other tools.
Accountability and Transparency
Our team addresses IT issues at the root, and sees them through to resolution.
End-to-End Services
We provide phone lines, call services, and support plans that match how your business uses the phone.
Local Support Team
Our Perth-based helpdesk is staffed with experienced engineers who resolve issues quickly.
Our Core Services: Voice and Telephony Solutions
We work with businesses across industries to support and manage voice IP services and cloud-based phone systems. If you need to replace a traditional phone setup or expand your VoIP system, we have the right solution.
Reliable, flexible, and scalable voice over IP business solutions that allow staff to make and receive calls from anywhere.
- VoIP calls over secure, high-quality connections
- Remote working enabled through desktop or mobile apps
- Integration with Microsoft Teams and other collaboration tools
- Built-in video conferencing and softphone capability
Our hosted 3CX PBX system solution is for businesses needing advanced call control and routing across multiple users and locations.
- On-site or cloud-hosted PBX deployments
- Multi-site call management
- Integration with existing hardware
- Support for both desk phones and softphones
We supply, configure, and maintain a range of compatible devices to ensure excellent call quality and reliability.
- IP-enabled desk phones and handsets
- Softphone and headset support
- Hardware compatibility checks
- Firmware and configuration management
Your voice systems are proactively managed with full visibility and a local support team always available when you need help.
- 24/7 monitoring and alerts
- Monthly usage reviews and recommendations
- Patch management and firmware updates
- Support for network optimisation and performance
Business Phone Systems That Eliminate Communication Silos
When your voice systems are well managed, the benefits reach every corner of your business. Our telephone services and cloud voice solutions deliver measurable, dependable outcomes for your business.
You won’t have to juggle multiple vendors for voice, data, and hardware. We manage everything from phone numbers to call routing under one agreement, with one local team.
High call clarity, consistent uptime, and our professional call management tools help your team respond faster and more effectively. You can be sure that every incoming call is answered, routed, or recorded properly.
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Make the Switch to Smarter Telephony Solutions
Businesses rely on a mix of cloud-based tools, mobile access, and advanced call handling to stay efficient and responsive. If you’re dealing with unreliable phone lines, poor call routing, or outdated hardware, we’ll help you replace it with a phone system that works the way it should.
We make sure your voice infrastructure supports the way you do business: securely, clearly, and without complication.
Latest Insights
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FAQs for Businesses
Most transitions finish in six to eight weeks, depending on the size and complexity of your environment. We handle the detailed work such as assessment, documentation, team training and cutover planning. The goal is a smooth changeover with minimal disruption for your staff.
We work with your timeline. Many clients start planning the move while their current contract is still in place. We can complete the assessment and build a transition plan so you are ready when the contract ends. If you want to exit early, we help you understand the risks and steps, but the decision stays with you.
Onboarding starts with a structured discovery of your systems, security and pain points. We document your environment, set up monitoring and backups, and agree on priorities for the first few months. Your team receives clear instructions on how to contact us and what to expect from support. You get a named contact and regular check ins during the early phase.
Yes. Many clients keep an internal IT person or team and use Austin Technology to extend capacity and skills. We agree clear roles so everyone knows who owns support, projects and decision making. Your internal team stays close to the business while we handle areas such as service desk, security, cloud or specialist project work.
Security is built into our services, not added at the end. We focus on strong identity controls, patching, endpoint protection, backups and user awareness. Our security work aligns with recognised frameworks such as the ACSC Essential Eight. You receive regular updates on risks, improvements and any incidents.
Serious incidents follow a clear response plan. We focus first on restoring critical systems and access so your staff can work again. Then we investigate the cause, close any gaps and support any reporting you need to do. After recovery we review the event with you and update your plans so you are better prepared next time.
Good questions include where the support team is based, how they handle security, how they store and protect your data, what their response times are and how they work with internal teams. You can also ask how they align with standards like the Essential Eight and what their onboarding process looks like. The answers should be clear, specific and easy to understand.
No. You get a named main contact, but more than one engineer knows your environment and documentation sits in our central systems. If someone is away or changes role, another team member can step in without you having to start again. This reduces key person risk and keeps support consistent.
Ready To Make The Switch?
If your IT partner has stopped keeping up, let us step in.
Over 200 Perth organisations have moved their IT to Austin Technology. Most tell us the same thing: “We should have done this years ago.”
Tell us a bit about your business and what is not working. We will come back to you within one business day to see if we are a good fit.
