Background
The Motor Trade Association of WA (MTAWA) has been a pillar of advocacy and support for Western Australia’s motor industry since 1934, representing over 1,800 businesses. In 2013, MTAWA partnered with Austin Technology to modernise and manage their IT systems. With expanding responsibilities and multiple office relocations, MTAWA required an updated, resilient IT infrastructure to sustain seamless operations and support industry-wide advocacy efforts.
The Challenge
As MTAWA’s role and reach grew, their legacy IT systems couldn’t keep pace with increasing demands. They needed a reliable ICT provider to manage and support end-user systems, streamline relocation processes, and enhance operational resilience. With multiple offices and a dynamic team, MTAWA required a robust IT infrastructure that could maintain productivity and efficiency, backed by comprehensive support.
The Solution
Austin Technology delivered an extensive IT solution designed to address MTAWA’s current and future needs, incorporating:
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Complete Infrastructure Revamp
To replace their aging systems, we executed a full server and network upgrade, deploying a virtualised environment with high scalability and multi-server host redundancy. This approach enabled MTAWA to run cost-effective and reliable technology services, adapting quickly to their changing requirements. -
Proactive and Tailored IT Support
Austin Technology implemented a fully managed IT service model, providing MTAWA with unlimited remote and onsite support. This included working closely with their internal IT team to ensure robust, responsive first, second, and third-line support, enhancing user productivity and system stability. Our proactive maintenance schedule reduced downtime and ensured that MTAWA’s IT infrastructure functioned smoothly across their various locations. -
Collaborative Tools for Effective Communication
We introduced Microsoft 365, including Office 365 tools and Skype for Business, to facilitate seamless internal communication. These tools enabled real-time collaboration, fostering teamwork across departments and ensuring that critical communications flowed smoothly within MTAWA’s operational and advocacy teams. -
Disaster Recovery and Data Protection
To protect sensitive data, we implemented a disaster recovery solution with secure, offsite backups to our datacentre. Our solution also included high-speed fibre internet connectivity with a service level agreement, ensuring reliable and secure data transmission across all MTAWA locations. -
Cost-Effective Hardware and Licensing Solutions
MTAWA also benefitted from Austin Technology’s competitive pricing model for hardware procurement and licensing. This cost-effective solution enabled them to secure high-quality technology resources without exceeding budget constraints, providing them with the latest equipment to support day-to-day operations.
The Impact
This comprehensive IT transformation has had a substantial impact on MTAWA’s operations and their capacity to support the motor industry effectively. By leveraging our managed IT services, MTAWA accessed a streamlined, scalable, and cost-efficient IT infrastructure that allowed them to maintain high productivity levels and focus on their mission without the need for internal IT hires. The infrastructure overhaul boosted performance, with staff experiencing fewer disruptions and improved productivity across all office locations.
Austin Technology’s role as a proactive partner has allowed MTAWA to take a confident approach to their technical needs. This partnership has proven especially valuable as MTAWA expanded its outreach and navigated multiple office relocations.
Testimonial
Brett Parker, CFO of MTAWA, reflects on the partnership:
“Austin Technology provides us with extreme confidence in the stability of our networks and systems, consistently delivering exceptional IT support. Their proactive, responsive approach ensures that we have the support we need when we need it most. Austin Technology has proven to be an exceptional business partner to MTA, and we value their commitment to our technical requirements.”
Conclusion
Austin Technology’s comprehensive support model has empowered MTAWA to focus on advocacy and industry growth, backed by a resilient, adaptable IT foundation. As MTAWA continues to expand its impact within Western Australia’s motor industry, Austin Technology remains a key partner, ensuring their IT systems support their mission to the fullest.
