Instant managed IT pricing, no sales call needed
Four questions and the price is on screen. Pick how many people you have, how much you want us to handle and the level of security, and the monthly price updates as you go. When it looks right, send it to us for an itemised quote.
- 01Price on screen in two minutes
- 02No email or phone number to see it
- 03Itemised quote with one short form
- $45Service desk plans from, per person per month excluding GST. Fully managed from $95.
- 25secAverage wait to reach an engineer
- 98.3%Customer satisfaction on closed tickets
- ISO27001 and 9001 certified, audited externally by Compass Assurance Services
Trusted by businesses across WA
01Instant price
Four questions, one monthly price
All prices are per month and exclude GST. Microsoft 365 licences are billed separately at the published price, so they are not in the estimate.
This is an estimate, not a quote. Your fixed price comes after a short scoping call. Endpoint protection is priced per device and shown per person here; the quote counts your devices. Hiring figures are base salary plus 12% super from the Robert Half Salary Guide 2026 for Perth, assuming one help desk person per 70 people and a systems administrator per 150 people once you pass 50.
02Itemised quote
See every line, then get a fixed price
Send your answers and the itemised estimate appears straight away. We then check it with you and turn it into a fixed monthly price.
- 01
Itemised estimate
Every line of your estimate, shown as soon as you send the form.
- 02
A short call
We check the numbers against how your business works, on the phone, on Teams or at your office.
- 03
Scoping
A technical consultant checks your systems, security and support, then agrees the scope with you.
- 04
Fixed price in writing
Scope, monthly price and a plan to move across, all in writing before you decide.
Send my estimate
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Email sales@austintechnology.com.au with your estimate, or call 1300 787 429.
We only use your details to prepare your quote. See our privacy policy.
Your itemised estimate
Thanks, we have your details. Here is every line of your estimate.
Microsoft 365 and other software licences, hardware, projects and onboarding. These are quoted in your proposal.
We will be in touch to set up a time to talk. Existing client needing help? Use the client portal or call us.
03How it is priced
What moves the price of managed IT
Five things decide what managed IT costs. The calculator covers the first four, and a short scoping call settles the fifth.
People
Most of the price is per person, so it grows with your team and drops when people leave. Plans start at 10 people, and Partner at 20, because every plan includes fixed work such as monitoring, patching and reviews.
How much we handle
Monitoring is for businesses with their own IT person. Essentials is a service desk with a set number of hours. Managed is unlimited remote support and one team accountable for all of your IT. Partner adds extended hours, 24/7 critical cover, onsite time and a roadmap with a budget.
Security level
Every managed device runs 24/7 endpoint protection at $6 a device as a minimum. SecureShield Core, at $25 a person, adds identity protection, training and vulnerability scanning. Control adds the controls and evidence insurers ask for. Command adds a security lead.
Servers, sites and backup
Each server we look after is $150 a month, each site after the first is $95, and Microsoft 365 backup is $5 a person.
Where you start from
The one off cost to move you across depends on what is already in place. It is quoted in your proposal after the audit, so you see it before you decide.
What is not in the price
Licences are billed at the published price on the same invoice. Projects such as a new office or a migration are quoted as a fixed price. Extra hours beyond your pool are billed in 15 minute blocks.
04Add to any plan
One team for all of it, added when you need it
Published prices for the common add ons, per month excluding GST. Everything else is quoted as a fixed price by the same team, so you never manage five suppliers.
Endpoint protection
24/7 endpoint detection and response, the floor on any plan without a SecureShield level.
SecureShield
Core, Control and Command security levels, covering every user and device.
Microsoft 365 backup
Email, OneDrive, SharePoint and Teams kept separate from Microsoft, with restores on request.
Managed server
Monitoring, patching, backup checks and support for a server on site or in the cloud.
Additional site
Monitoring and support for each office, clinic or yard after the first.
Offsite immutable backup copy
A second copy of your backups that cannot be altered or deleted for 31 days.
Extended hours on Managed
Service desk from 7am to 7pm weekdays. Included on Partner.
Scheduled onsite visits on Managed
A half day on site each month, more by arrangement. Included on Partner.
Quoted as a fixed price
Projects and specialist services, scoped after a short call and delivered by the same engineers who look after your day to day IT.
05Client view
What Lifewood says about moving its IT to Austin Technology
“After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin.”
06Questions
Managed IT pricing questions
What owners and managers ask before they get a quote. Anything else, call 1300 787 429.
01How much do managed IT services cost?
Managed IT is priced per user per month. Austin Essentials, a service desk with a set number of hours, is $45 a user. Austin Managed, with unlimited remote support, is $95. Austin Partner, an IT department with extended hours and onsite time, is $160. Austin Monitoring, for businesses with their own IT person, is $20. All prices exclude GST.
Security is added per user, servers and extra sites are set monthly amounts, and the fixed price comes after a short scoping call.
02What happens if we use more than the included hours?
On Monitoring and Essentials the hours are pooled across your team each month, so a quiet month for one person covers a busy one for another. If you go over, the extra time is billed in 15 minute blocks at our standard rate, and if it happens three months in a row we will recommend Managed, which is usually cheaper at that point.
03What does unlimited mean?
Unlimited remote support for the people and devices we cover, under fair use. Projects such as a new office, a migration or a rollout are quoted as a fixed price, so the monthly bill does not move when we do project work for you.
04Do you offer 24/7 support?
Monitoring runs 24/7 on every plan. Live support is business hours on Monitoring and Essentials. Managed clients can reach our on call engineer for a critical incident at any hour and pay per incident. Partner includes that cover, and the service desk runs 7am to 7pm on weekdays.
05Why is there a minimum number of people?
Every plan includes fixed work such as monitoring, patching, documentation and reviews, and Partner includes onsite time and a weekly huddle. Plans start at 10 people, and Partner at 20, so that work is properly covered. Under 10 people we quote a fixed monthly minimum on the same inclusions.
06Are Microsoft 365 licences included in the price?
No. Licences are billed at the published price on the same invoice, so you can see exactly what you pay. From Essentials up we buy, assign and reclaim them for you and true up every month, and on Managed and Partner we review for licences you no longer need.
07Is outsourcing cheaper than employing an IT person?
A help desk support role pays $76,300 to $92,650 a year before super, according to the Robert Half Salary Guide 2026 for Perth, and one person cannot cover leave, after hours or every specialist skill. The calculator shows the comparison for your headcount. Many businesses keep their IT person and add Monitoring alongside them.
08Do you charge to set us up?
Onboarding is a one off cost that depends on what is already in place, such as your documentation, the state of your devices and how much needs to move. It is quoted in your proposal, so you see it before you decide.
07Get a quote
Rather talk it
through first?
Call us or send the details. A technical consultant will talk it through and send a fixed monthly price in writing.