Day to day IT, managed by the team you call
Manage is the everyday side of IT: the service desk, devices, servers, phones and internet links your staff rely on. One team runs it, owns every issue and keeps you ahead of the next problem.
Your price in two minutes, no email needed. Or call 1300 787 429.
★★★★★ 4.9 on Google from 60+ reviews
- 25secAverage wait to reach an engineer
- 98.3%Client satisfaction from 1,800+ ratings
- Top 50MSP in Australia, three years running
- 300+Client organisations that trust us with their IT
Trusted by 300+ organisations, including
Eight services, one team for all of it
Take the lot as one managed service, or start with the part that hurts most. Either way the same team owns it.
Managed IT services
Your whole IT environment for a fixed monthly fee: service desk, monitoring, patching, backups, Microsoft 365 and security, with clear service levels.
IT support
A service desk your staff can call, email or log a ticket with. Every ticket is owned through to the fix, with updates along the way.
Co-managed IT
Our service desk, tools and engineers working alongside your own IT person or team, with clear lines on who does what.
End user computing
Laptops, desktops and phones built to a standard with Microsoft Intune, so new starters work on day one and every device stays patched.
Managed networks
Firewalls, switches and wifi designed, monitored and kept up to date, for one office or many.
Unified communications
Managed phones, Teams calling, video and meeting rooms, so staff can talk to clients and each other from anywhere.
Connectivity
Business grade internet, site links and networks. We deal with the carriers, so when a link drops you make one call and we own the fix.
IT procurement
Hardware, software and licences sourced for you, configured before they arrive and tracked through warranty and replacement.
Also in Manage: small business IT support and IT outsourcing. Next pillar: Secure.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificateQuestions about Manage
Common questions before you start. Anything else, call 1300 787 429.
Related services and reading
What is included in Manage?
The service desk, co-managed IT, device and server management, networks, phones and Teams calling, internet and IT procurement. Most clients take it as one managed IT service, but each part can be used on its own.
How much does day to day IT support cost?
Our IT support plans start from $45 per person per month excluding GST. The final figure depends on your users, devices and systems, and you get a fixed monthly quote after a short scoping call. See IT support plans.
Can you work alongside our internal IT person?
Yes. Many clients keep an internal IT person and use us for the service desk, after hours cover, projects or specialist skills. We agree who owns what before we start.
Do your engineers come on site?
Most issues are fixed remotely within minutes, and our engineers attend site across the Perth metro area when it matters. Regional sites are supported remotely, with onsite visits by arrangement.
How long does it take to move to Austin Technology?
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Make everyday IT
someone else's job.
Tell us how your support, devices and network run today. A technical consultant will scope it with you and send a fixed monthly quote.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au