Manage · Pillar 01 of 04

Day to day IT, managed by the team you call

Manage is the everyday side of IT: the service desk, devices, servers, phones and internet links your staff rely on. One team runs it, owns every issue and keeps you ahead of the next problem.

Talk to us See pricing

Your price in two minutes, no email needed. Or call 1300 787 429.

Austin Technology service desk engineer at work in the Subiaco office

Subiaco service deskAbout 25 seconds to reach an engineer

25^secAverage wait to reach a Perth engineer
98.3^%Customer satisfaction on closed tickets
5,000+Endpoints managed and patched
30⁺People in our Subiaco office working on your IT

Trusted by businesses across WA

01What is in Manage

Eight services, one accountable team

Take the lot as one managed service, or start with the part that hurts most. Either way the same team owns it.

Managed IT services

We run your whole IT environment for a fixed monthly fee: service desk, monitoring, patching, backups, Microsoft 365 and security, with a named team and clear service levels.

Best when you want one partner to own all of it

IT support

A service desk your staff can call, email or log a ticket with. Every ticket is owned through to the fix, with updates along the way.

Best for day to day help, with or without an internal IT person

Co-managed IT

Our service desk, tools and engineers working alongside your own IT person or team, with clear lines on who does what.

Best for businesses with their own IT staff

End user computing

Laptops, desktops and phones built to a standard with Microsoft Intune, so new starters work on day one and every device stays patched.

Best for growing teams and hybrid work

Managed networks

Firewalls, switches and wifi designed, monitored and kept up to date, for one office or many.

Best for growing and multi site offices

Unified communications

Managed phones, Teams calling, video and meeting rooms, so staff can talk to clients and each other from anywhere.

Best when the old phone system is due for replacement

Connectivity

Business grade internet, site links and networks. We deal with the carriers, so when a link drops you make one call and we own the fix.

Best for multi site businesses and regional offices

IT procurement

Hardware, software and licences sourced for you, configured before they arrive and tracked through warranty and replacement.

Best for keeping every purchase on standard and on budget

Also in Manage: IT help desk services, small business IT support and IT outsourcing, and how switching IT provider works. Next pillar: Secure, cyber security and compliance.

See the business outcomes

02Sound familiar

Signs your IT needs a better owner

The problems business owners and IT managers bring to us most, and what we do about each one.

The same problems keep coming back

Tickets get closed but nothing changes. Slow logins, printing faults and wireless drop outs return every week.

FixWe fix causes, not symptoms, and report the trend so you can watch it fall.

Nobody owns the whole picture

The internet provider blames the phone company, the software vendor blames the network and your staff are stuck in the middle.

FixOne team takes ownership, including chasing carriers and vendors on your behalf.

New starters wait days for a laptop

Devices are set up by hand, each one slightly different, and people lose their first week to access requests.

FixStandard builds with Intune, ready on day one, with access set up before they start.

IT spend is hard to predict

Surprise invoices, unplanned replacements and licences nobody remembers buying.

FixOne monthly fee, projects quoted in advance and a hardware plan you can budget for.

03How we work

How we take over without the disruption

Assess

Look at everything

Devices, servers, network, licences and your support history, plus a conversation with the people who use them.

Transition

Go live properly

Documentation, monitoring, backups and the service desk switched on, with staff told exactly how to reach us.

Stabilise

Clear the backlog

Repeat issues fixed at the cause, devices brought to standard and the quick wins cleared.

Review

Keep improving

Service reports, ticket trends and a roadmap review with your account manager every quarter.

Most transitions finish in six to eight weeks. The same team plans it, delivers it and supports it afterwards.

Meet the teamEngineers, project leads and account managers

Not sure which plan fits your team?

Tell us how you run IT today. A technical consultant will scope it with you and send a fixed quote.

Talk to us 1300 787 429

04Client stories

Real results for businesses like yours

Businesses that handed us the day to day, and what changed.

Not for profit · Managed IT

Carers WA case study

136 laptops onboarded, shared tools for the internal IT team and patching on the schedule staff already knew.

Industry body · Managed IT

Motor Trade Association of WA case study

Managed since 2013, through a full rebuild and several office moves.

thyssenkrupp Industrial Solutions office building and signage

Engineering · Managed IT

thyssenkrupp Industrial Solutions case study

380+ users and six sites supported through 100+ projects and a change of owner.

Thirteen client stories in full, with the numbers.

All client success stories

05Recognised and certified

A top 50 MSP in Australia, three years running

Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.

Cloudtango Top 50 MSP in Australia 2026, 2025 and 2024

Top 50 MSP in Australia Cloudtango, 2024, 2025 and 2026. Assessed on client satisfaction, growth and the depth of our security, support and infrastructure services. Read our client reviews on Cloudtango

An Austin Technology service desk engineer on a call with a client

ISO 27001

Information security

Our information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.

How we protect your data

ISO 9001

Quality management

Support tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.

06Questions

Questions about Manage

Straight answers to what businesses ask before they start. Anything else, call 1300 787 429.

What is included in Manage?

The service desk, co-managed IT, device and server management, networks, phones and Teams calling, internet and IT procurement. Most clients take it as one managed IT service, but each part can be used on its own.

How much does day to day IT support cost?

Our IT support plans start from $45 per person per month excluding GST. The final figure depends on your users, devices and systems, and you get a fixed monthly quote after a short scoping call. See IT support plans.

Can you work alongside our internal IT person?

Yes. Many clients keep an internal IT person and use us for the service desk, after hours cover, projects or specialist skills. We agree who owns what before we start.

Do your engineers come on site?

Most issues are fixed remotely within minutes, and our engineers attend site across the Perth metro area when it matters. Regional sites are supported remotely, with onsite visits by arrangement.

How long does it take to move to Austin Technology?

Most transitions finish in six to eight weeks, depending on the size of your environment. We handle the detail, including the handover from your current provider, so staff see as little disruption as possible.

Client feedback

What our clients say

1,800+ reviews from the people who call our Perth service desk every day.

1,800+
25
60+

01 / 08

“Turns every IT problem into a non-issue”

Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.

Bronte J.Indian Ocean Hotel
“Patient, capable and a genuine listener”

The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.

Peter MidgleyPowertech
“Steady, thoughtful and stress free”

Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.

Jason CavallaroCallidus Process Solutions
“Resolved the issue within minutes”

The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.

Kirk LentonPilbara Construction
“The extra guidance made it more valuable”

Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.

Tony YoungOptimus Real Estate
“Resolved quickly, with none of my work lost”

They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.

Warner PriestInterContinental Energy
“Calm, patient and always willing to help”

Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.

Peter AlexanderKoch Solutions
“Refreshing after two unreliable IT providers”

After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.

Mark HutchisonLifewood