Manage
Reliable IT is not a nice to have. Your staff need systems that stay up, stay fast and stay secure. Manage is where we look after the day to day work that keeps your business running.
What Manage Covers
We run your core IT operations so your team can get on with their job. That includes service desk support, device and server management, connectivity, phones and the strategic guidance that ties it all together. You get clear ownership, predictable costs and a single team that knows your environment.
Managed IT Services
Ongoing management of your full IT environment, with a Perth based team and clear service levels.
IT Support Services
Fast help when something breaks, plus proactive work that reduces noise and repeat issues.
End User Computing
Build and manage standardised laptops, desktops and mobile devices so users log in, work and move on without fuss.
Unified Communications
Managed phones, video and messaging so your staff can talk to customers and each other from anywhere.
Connectivity
Business grade internet and network links that keep sites online and staff connected.
Virtual CIO
Strategic IT leadership, budgeting and planning without the cost of a full time executive.
IT Procurement
Sourcing and supply of hardware, software and licensing so every purchase fits your roadmap and budget.
Managed IT Services
We take care of your day to day IT environment. Our team monitors and maintains servers, endpoints and core applications. You see issues handled early, clear communication and steady performance for your staff.
IT Support Services
Your users contact one team for help with any IT issue. We log, own and resolve each ticket and keep staff updated as we work. The goal is simple: short outages and less disruption to the workday.
End User Computing
We build and manage standard device images for laptops, desktops and mobiles. New staff receive a device that is ready to work with the right apps and access. Updates and changes follow a clear process so devices stay consistent.
Unified Communications
We manage your calling, conferencing and messaging tools so people can talk from anywhere. This can include softphones, handsets and meeting rooms. We also watch quality and call reliability so clients can always reach you.
Connectivity
Reliable links keep your sites and cloud systems reachable. We manage internet services and site to site connections and work with carriers on your behalf. If there is an outage you have one number to call and one team that owns the fix.
Virtual CIO
A Virtual CIO gives you senior IT input without a full time salary. We help you set priorities, budgets and a practical roadmap. You gain an IT plan that matches your risk, growth and compliance needs.
IT Procurement
We help you choose and supply hardware, software and licences that fit your standards. Devices arrive pre configured where needed and we track warranty and lifecycle. This reduces guesswork and avoids one off purchases that do not fit your plan.
FAQs for Businesses
Most transitions finish in six to eight weeks, depending on the size and complexity of your environment. We handle the detailed work such as assessment, documentation, team training and cutover planning. The goal is a smooth changeover with minimal disruption for your staff.
We work with your timeline. Many clients start planning the move while their current contract is still in place. We can complete the assessment and build a transition plan so you are ready when the contract ends. If you want to exit early, we help you understand the risks and steps, but the decision stays with you.
Onboarding starts with a structured discovery of your systems, security and pain points. We document your environment, set up monitoring and backups, and agree on priorities for the first few months. Your team receives clear instructions on how to contact us and what to expect from support. You get a named contact and regular check ins during the early phase.
Yes. Many clients keep an internal IT person or team and use Austin Technology to extend capacity and skills. We agree clear roles so everyone knows who owns support, projects and decision making. Your internal team stays close to the business while we handle areas such as service desk, security, cloud or specialist project work.
Security is built into our services, not added at the end. We focus on strong identity controls, patching, endpoint protection, backups and user awareness. Our security work aligns with recognised frameworks such as the ACSC Essential Eight. You receive regular updates on risks, improvements and any incidents.
Serious incidents follow a clear response plan. We focus first on restoring critical systems and access so your staff can work again. Then we investigate the cause, close any gaps and support any reporting you need to do. After recovery we review the event with you and update your plans so you are better prepared next time.
Good questions include where the support team is based, how they handle security, how they store and protect your data, what their response times are and how they work with internal teams. You can also ask how they align with standards like the Essential Eight and what their onboarding process looks like. The answers should be clear, specific and easy to understand.
No. You get a named main contact, but more than one engineer knows your environment and documentation sits in our central systems. If someone is away or changes role, another team member can step in without you having to start again. This reduces key person risk and keeps support consistent.
Ready To Make The Switch?
If your IT partner has stopped keeping up, let us step in.
Over 200 Perth organisations have moved their IT to Austin Technology. Most tell us the same thing: “We should have done this years ago.”
Tell us a bit about your business and what is not working. We will come back to you within one business day to see if we are a good fit.
