Switching IT provider
Switching IT provider, without the disruption
Most of a handover happens where your staff cannot see it. They keep working while we learn your systems, take over from your current provider and put our tools in place. About four weeks later the help desk number changes, and that is most of what they notice.
- 4Weeks to go live, for a business of 10 to 50 people
- 1Change most staff notice: who they call for help
- Month 1MFA, endpoint protection and a tested backup in place
- Day 90A review with what we found, fixed and plan next
Trusted by businesses across WA
01How it works
Four weeks, mostly behind the scenes
The top line is what your staff see. Everything under it is our work, done alongside your current provider until go live.
What your staff notice
- Business as usualStaff keep working and keep the support they have today. Nothing changes on their computers.
- New help desk detailsA short welcome email with how to reach us. That is the first change most staff notice.
What we do behind the scenes
- Kick off and discoveryWe meet your key people, then record every device, account, licence and site.
- Handover from your old providerWe request the admin access, documents, licences and vendor contacts, and chase them.
- Monitoring goes on quietlyOur monitoring and security tools are installed alongside the old provider's, out of hours.
- Security baselineMFA on every account, endpoint protection on every device, backups checked with a test restore.
- Go liveThe help desk switches to us and the old provider's tools and access are removed.
- Review with youWhat we found, what we fixed and a roadmap with costs for the year ahead.
A typical handover for a business of 10 to 50 people. Larger or multi site businesses take a little longer, and we agree the go live date with you up front.
02For your staff
What changes for your team
Less than most owners expect. Their tools, files and logins stay put. What changes is who picks up the phone.
Stays the same
- Their computers and phones
- Their email, files and Teams
- How they sign in to Microsoft 365
- The software they use every day
- Your internet and phone numbers
Changes
- Who they call or email for help
- A short welcome email with the new help desk details
- A one off MFA set up on their phone, if it is not on already
03Your old provider
You give notice. We do the chasing.
Most of the risk in a switch sits with the outgoing provider: admin accounts only they know, a domain registered in their name, licences in their portal. So we take that off your plate.
Once you have given notice, we request everything in writing, check it works and follow up until it is in your business's name. If something is missing, we work with Microsoft, the domain registrar or the software vendor to get it back.
What we collect from them
- Admin accounts and passwords
- Microsoft 365 admin and licence transfer
- Domain and DNS logins
- Firewall and network settings
- Backup access and the last test restore
- Software licences and vendor contacts
- Documentation and the asset list
Thinking about switching?
Book a 15 minute call. We ask what you have today and when your current agreement ends, then map out the handover.
04Before you give notice
Six things to check first
None of these take long, and each one makes the handover smoother, whoever you move to.
Your notice period
Your agreement with your current provider sets how much notice to give. We plan the go live date around it.
Who owns your domain
Your website and email domain should be registered to your business, not your provider. It is a two minute check.
Who holds admin
Someone in the business should have a Microsoft 365 global admin login, even if they never use it.
Your key software
List the accounting, practice or job management software you rely on and who supports it.
A quiet month
If you can, avoid end of financial year, month end or the middle of a big project.
A note to your team
A short message that IT support is changing soon and there is nothing they need to do yet.
05The first 90 days
What you get in the first three months
A handover is the chance to fix what has drifted. These happen for every new managed client.
Monitoring from week two
Devices, servers and backups are watched from early in the handover, so problems are caught before staff notice them.
A security baseline in month one
MFA on every account, endpoint protection on every device and backups proven with a test restore.
A review by day 90
What we found, what we fixed, the risks still open and a roadmap with costs for the next 12 months.
06Recognised and certified
A top 50 MSP in Australia, three years running
Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.
ISO 27001
Information securityOur information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.
How we protect your dataISO 9001
Quality managementSupport tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.
07Questions
Switching questions
What owners ask before they change IT provider. Anything else, call 1300 787 429.
01How long does it take to switch IT provider?
About four weeks from kick off to go live for a business of 10 to 50 people. Larger or multi site businesses take a little longer. The date your current agreement ends usually decides the go live date, so we plan back from it.
02Will switching cause downtime?
It should not. Most of the work happens in the background while your current provider is still in place. Anything that needs a restart or a change on a computer is done out of hours, and the old provider's access is only removed once ours is working.
03Do I need to tell my current provider?
Yes. You give notice under your agreement with them, which also sets the timing. After that we deal with them for the admin access, documentation, licences and vendor contacts, so you do not have to.
04What if my current provider is slow to hand things over?
It happens. We chase in writing, and if something is still missing we work with Microsoft, your domain registrar or the software vendor to get access back in your business's name.
05What happens to our email and files?
They stay where they are. Your Microsoft 365, email and files do not move. We take over looking after them, and check the backups with a test restore.
06Not ready to switch yet?
Start with a free IT health check. We look at your current setup and security and tell you plainly what we would change, whether you move to us or not.
What our clients say
800+ reviews from the people who call our Perth service desk every day.
700+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
08Switching IT provider
Ready when
your notice is.
Book a 15 minute call. Tell us what you have today and when your agreement ends, and we will map out the handover with you.