Switching IT provider, without the disruption
When tickets sit for days and the same problems keep coming back, it is time to look around. We take over from your current provider in about four weeks, and most of that happens where your staff never notice.
★★★★★ 4.9 on Google from 60+ reviews
- 4 weeksTo go live, for a business of 10 to 50 people
- 98.3%Client satisfaction from 1,800+ ratings
- 99%Help desk requests answered on time
- 300+Businesses supported
Trusted by 300+ organisations, including
Six signs it is time to switch
Few businesses switch after one disaster. It is usually a run of small things that keep adding up.
Tickets sit for days
You log a job, then chase it. Updates only come when you ask for one.
With usCalls are answered in about 25 seconds on average, and 99% of requests are answered on time.
The same problems keep coming back
Faults get patched to close the ticket, not fixed at the cause.
With usRepeat problems are traced to the cause and fixed there, so they stop coming back.
Nobody explains what is going on
Answers come in jargon, or not at all.
With usUpdates from the person working on your job, until it is done.
Security feels like guesswork
You pay for IT but cannot say how well protected the business is.
With usMFA, endpoint protection and a tested backup in month one, then built up towards the Essential Eight.
There is no plan
Nobody talks about where your IT should be in a year, or what it will cost.
With usA review by day 90, then a 12 month roadmap with costs, so budgets are agreed early.
You have outgrown them
The provider that suited ten people is struggling at fifty.
With usOne team owns your IT, security, cloud and AI, for businesses of 10 to 500 people.
Thinking about switching? Tell us what you have today and when your current agreement ends. A technical consultant will map out the handover with you.
weeks from kick off to go live, for a business of 10 to 50 people
Four weeks, mostly behind the scenes
Staff keep working and keep the support they have today. The first change most of them notice is a short welcome email with the new help desk details.
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure.
What we do behind the scenes
Done alongside your current provider until go live. Larger or multi site businesses take a little longer, and we agree the go live date with you up front.
- 01Weeks 1 and 2
Kick off and discovery
We meet your key people, then record every device, account, licence and site.
- 02Weeks 1 to 3
Handover from your old provider
We request the admin access, documents, licences and vendor contacts, and chase them.
- 03Weeks 2 and 3
Monitoring goes on quietly
Our monitoring and security tools are installed alongside the old provider's, out of hours.
- 04Weeks 3 and 4
Security baseline
MFA on every account, endpoint protection on every device, backups checked with a test restore.
- 05Week 4
Go live
The help desk switches to us and the old provider's tools and access are removed.
- 06By day 90
Review with you
What we found, what we fixed and a roadmap with costs for the year ahead.
What changes for your team
Less than most owners expect. Their tools, files and logins stay put. What changes is who picks up the phone.
Stays the same
- Their computers and phones
- Their email, files and Teams
- How they sign in to Microsoft 365
- The software they use every day
- Your internet and phone numbers
Changes
- Who they call or email for help
- A short welcome email with the new help desk details
- A one off MFA set up on their phone, if it is not on already
You give notice. We do the chasing.
Most of the risk in a switch sits with the outgoing provider. Once you have given notice, we request everything in writing, check it works and follow up until it is in your business's name.
Admin accounts and passwords
Every admin login, checked and moved into your name.
Microsoft 365 admin and licences
Global admin access and the licence transfer to us.
Domain and DNS
The logins for your domain registrar and DNS, so email and the website stay yours.
Firewall and network settings
Configurations and access for firewalls, switches and wifi.
Backups
Backup access and the result of the last test restore.
Software and vendors
Software licences, vendor contacts and the documentation and asset list.
Six things to check first
None of these take long, and each one makes the handover smoother, whoever you move to.
- 01
Your notice period
Your agreement with your current provider sets how much notice to give. We plan the go live date around it.
- 02
Who owns your domain
Your website and email domain should be registered to your business, not your provider. It is a two minute check.
- 03
Who holds admin
Someone in the business should have a Microsoft 365 global admin login, even if they never use it.
- 04
Your key software
List the accounting, practice or job management software you rely on and who supports it.
- 05
A quiet month
If you can, avoid end of financial year, month end or the middle of a big project.
- 06
A note to your team
A short message that IT support is changing soon and there is nothing they need to do yet.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificate
We prove it in 90 days, or you walk away
Changing IT provider is a big decision, so the risk should sit with us. If we haven’t earned your trust in the first 90 days, you can walk away with nothing owing on the rest of your agreement.
- Day 1
No onboarding fee
You start on your plan with nothing extra to pay.
- Any time
14 days to fix it
Tell us in writing what is not working and we put it right.
- Up to day 90
Walk away if we have not
Nothing owing on the rest of your agreement.
- If you go
A clean handover
Admin access, passwords and documentation handed over at no charge.
Switching questions
What owners ask before they change IT provider. Anything else, call 1300 787 429.
How long does it take to switch IT provider?
About four weeks from kick off to go live for a business of 10 to 50 people. Larger or multi site businesses take a little longer. The date your current agreement ends usually decides the go live date, so we plan back from it.
Will switching cause downtime?
It should not. Most of the work happens in the background while your current provider is still in place. Anything that needs a restart or a change on a computer is done out of hours, and the old provider's access is only removed once ours is working.
Do I need to tell my current provider?
Yes. You give notice under your agreement with them, which also sets the timing. After that we deal with them for the admin access, documentation, licences and vendor contacts, so you do not have to.
What if my current provider is slow to hand things over?
It happens. We chase in writing, and if something is still missing we work with Microsoft, your domain registrar or the software vendor to get access back in your business's name.
What happens to our email and files?
They stay where they are. Your Microsoft 365, email and files do not move. We take over looking after them, and check the backups with a test restore.
Not ready to switch yet?
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Ready when
your notice is.
Tell us what you have today and when your agreement ends. A technical consultant will map out the handover with you.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or email sales@austintechnology.com.au