With our IT support, your staff call an engineer who answers in about 25 seconds and owns the ticket until it is fixed. 83% of issues are fixed the same day, remotely anywhere in Australia or on site across Perth and regional WA.
Your price in two minutes, no email needed. Or call 1300 787 429.
★★★★★ 4.9 on Google from 60+ reviews
Trusted by 300+ organisations, including
If it stops someone working, they call us. These are the IT support requests our Perth service desk handles every day.
Lockouts, password resets and multi factor problems, sorted quickly and safely.
Mail that will not send, shared mailboxes, Teams calls, OneDrive and SharePoint.
Slow machines, crashes, installs and new devices, set up through Intune.
Printing, Wi-Fi dropouts, VPN and internet, in the office or at home.
First line triage for your line of business apps, and we deal with the vendor.
Accounts and devices ready on day one, and access removed properly on the way out.
Tell us what your staff call about most. A technical consultant replies within two business hours. Support is part of every plan; see plans and pricing.
The engineer who answers owns the problem until it is fixed, and keeps the person posted until the ticket is closed.
Your own pod of engineers learns your sites, your people and how you work, and every device, account and vendor is documented, so whoever picks up the ticket already knows your setup.
Anything the first engineer cannot close goes straight to a senior engineer, and the same person keeps your staff posted.
Your service delivery manager reviews the numbers with you and turns them into next steps.
On Managed and Partner, a short summary links IT to uptime, productivity and risk.
Four steps, the same every time, whether it is one locked account or a site that has gone down.
See the numbers behind our service
Call 1300 787 429, email support@austintechnology.com.au or log it in the client portal. An engineer takes the call and owns it from there.
Every ticket gets a priority based on how many people it stops and what it stops them doing. A critical issue goes to the front of the queue with a 30 minute response target, and we keep you posted, not just the person who logged it, until it is fixed.
The engineer connects with the user's permission and fixes it while they watch. Anything bigger goes to a senior engineer, the vendor or an engineer on site, and the same person keeps the user posted.
The person who logged it rates the ticket in one click. Anything that shows up twice gets a root cause, an owner and a date, and the results are reviewed with you.
We do not sell support by the hour. It is part of each managed IT plan, from $20 a person a month, so nobody has to decide whether a call is worth the cost.
Most faults are fixed remotely the same day, and it works the same for an office in Perth, a regional site or a team in another state.
For hardware, office moves, new starters and anything that needs hands on keyboards, our engineers come to site across the Perth metro area and regional WA. Offices in other states are covered onsite through our partners. Austin Managed includes a visit when remote cannot fix a fault, and Austin Partner adds scheduled time on site every month.
Changing IT provider is a big decision, so the risk should sit with us. If we haven’t earned your trust in the first 90 days, you can walk away with nothing owing on the rest of your agreement.
You start on your plan with nothing extra to pay.
Tell us in writing what is not working and we put it right.
Nothing owing on the rest of your agreement.
Admin access, passwords and documentation handed over at no charge.
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
How we handle your data, passwords and access, audited every year.
How we protect your data
Documented processes, so every engineer works to the same standard.
How we work
The 27 control cyber standard we take clients through, held ourselves.
Check our certificateacross Perth and Port Hedland
Koch Solutions has more than 100 users in Perth and Port Hedland. We built its platform at NEXTDC P2 and work alongside its IT team in Germany.
Read the Koch Solutions storyDev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice.
136 laptops onboarded, shared tools for the internal IT team and patching on the schedule staff already knew.
An ageing office server switched off 18 days after the first PC moved to Entra ID, followed by Windows 11 and cloud printing.
Sixteen stories with the numbers.
What business owners and IT managers ask before choosing an IT support company. Anything else, call 1300 787 429.
Business IT support is a service desk and a team of engineers that look after your staff, their devices, Microsoft 365, the network and security under one agreement, instead of calling someone when things break. We provide business IT support across Perth and regional WA, and remotely anywhere in Australia, for businesses of 10 to 500 people. Most issues are fixed remotely the same day; for hardware, moves and incidents an engineer comes to you.
Calls to our service desk are answered in about 25 seconds on average, and every ticket is triaged within 15 minutes. Every plan includes response targets in writing, from 30 minutes for critical issues, and 83% of issues are fixed the same day. You can also email support@austintechnology.com.au or log a request in the client portal.
No. Support is part of our managed IT plans and we do not sell it by the hour or by the job. A fixed monthly price means the engineer can take the time to fix the cause, and nobody at your end has to weigh up whether a call is worth it. Plans start at $20 a person a month. See managed IT services. Projects for businesses we do not look after are quoted case by case.
Yes. Most issues are fixed remotely the same day, and our engineers come to site when hands on work is needed. Austin Managed includes an onsite visit when a fault cannot be fixed remotely, Austin Partner includes scheduled visits every month, and onsite visits are charged separately on Monitoring and Essentials. Regional WA sites get onsite visits too, and offices in other states are covered onsite through our partners.
The service desk runs in business hours on Monitoring and Essentials. Managed clients can add extended hours and reach our on call engineer for a critical incident at any hour, paid per incident. Partner includes 7am to 7pm cover and 24/7 critical incident cover. Every plan includes 24/7 monitoring, so problems are picked up overnight even if nobody calls.
Support is included in every plan, priced per person per month from $20 excluding GST, and plans start at 10 people. You get a fixed quote after a short scoping call. See managed IT services pricing in Perth.
Most of our clients have between 10 and 500 staff. Smaller teams usually start on Austin Essentials, most businesses run on Austin Managed, and organisations with their own IT staff often use Austin Monitoring alongside them. See IT support for small business.
Yes. Austin Monitoring was built for exactly that: we monitor, patch and document your systems while your IT person looks after users and projects. We can also cover the service desk, holidays and after hours, with a clear split of who owns what. See co-managed IT.
Yes. Every engineer is based in Australia and your data stays in Australia. The engineer who answers owns the ticket and keeps your staff posted until it is fixed.
Most businesses of 10 to 50 people are switched over in about four weeks, and larger or multi site businesses take a little longer. We handle the handover from your current provider, document your environment and plan the cutover, so your staff barely notice the change. If you are still in a contract, we plan around the end date. See how the handover works.
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
It is time to change your IT provider when the same problems keep coming back, tickets wait for days and nobody can tell you how well protected the business is.
Business IT support in Australia usually costs between $90 and $300 per person a month, ex GST, for a managed service.
Austin Technology is certified to SMB1001:2026 Gold (Level 3) by CyberCert. Here is what the standard covers and why we went through it ourselves.
Tell us how support works for your team today. A technical consultant will scope what IT support from us would look like and send a fixed quote.
Or call 1300 787 429 or email sales@austintechnology.com.au
