IT Support Perth
Austin Technology delivers responsive IT support and managed IT services for small and mid-sized organisations across Perth. Our local team keeps your systems stable, your staff productive, and your projects moving without the drama. Get IT support that actually understands how your business runs.
Your Trusted IT Support Partner in Perth
Wherever your people work, they deserve IT support that keeps up with them.
With Austin Technology beside you, your team stays productive, secure and confident every day.
Our managed IT services give you a local partner who understands your business and keeps everything running in the background while you focus on growth.
Fast, Same-Day IT Support
Most IT issues are solved the same business day. Our Perth helpdesk answers quickly, logs every request and keeps you updated until the problem is fixed. Less waiting, more working.
Your Own IT Support Team
You get a dedicated support pod that knows your systems, your sites and your people. Every ticket feels like talking to the same small team, not a random call centre. That means less explaining and quicker fixes.
Proactive Monitoring and Maintenance
We watch your servers, networks and Microsoft 365 around the clock. Our tools spot issues early, so we can patch, tune and fix them before staff feel the impact. IT support shifts from “break–fix” to steady, quiet reliability.
The Right People, Backed by Process
Experienced engineers handle your requests, not juniors reading a script. We follow clear workflows, document your environment and use checklists for repeat tasks. You get consistent results, no matter who picks up the ticket.
Modern Tools and Clear Visibility
We use leading remote management and security tools to support every device. You see open tickets, response times and asset information in one place. That gives you real visibility over your IT services and spend.
Strategic IT Partner, Not Just a Helpdesk
Your Account Manager meets with you to review incidents, risks and upcoming changes. Together we plan upgrades, cloud projects and security improvements that fit your budget.
Personal IT Support, Backed by a Full MSP Engine
When you call Austin Technology, you talk to people who know your business, not a rotating helpdesk. You get the attention of a boutique IT partner with the depth, tooling, and processes of a mature managed service provider. It feels like an internal team, but with broader skills, 24×7 coverage, and proven IT support and IT services across Perth and WA.
Your dedicated support includes
You deal with the same core engineers and account manager who understand your environment and how your people work.
Our Perth based service desk answers quickly, speaks plain English, and keeps users working.
We monitor, patch, and maintain your systems so many issues are fixed before anyone feels the impact.
You get regular reviews and straightforward recommendations so your IT stays secure, modern, and within budget.
You work with the same core team every time. They understand your setup, your priorities, and how your business runs, so your IT support stays consistent, predictable, and aligned with what you need.
IT Support Plans Built Around Your Business
Every business runs IT a little differently. Your support plan should match the way your team works, not the other way round. Austin Technology offers flexible IT support plans for Perth and WA businesses, from simple monitoring through to a fully managed IT service.
Austin Assist
Monitor & Maintain
Austin Assist keeps your core systems patched, monitored, and stable so your team can get on with their work. We look after servers, devices, networks, and Microsoft 365 to prevent issues, not just react to them.
Best for: Internal IT teams that need extra hands and 24/7 visibility.
Austin Support
Service Desk Essentials
Austin Support gives your staff a friendly Perth-based IT helpdesk for everyday issues. We handle passwords, email, printing, and device problems with clear SLAs and predictable per-user pricing.
Best for: Smaller teams that want fast, IT support for day-to-day issues.
Austin Manage
Fully Managed IT Support
Austin Manage is your full IT department in one service. We manage users, devices, servers, cloud, backups, vendors, and security so you have a single team accountable for uptime and day-to-day IT operations.
Best for: Growing businesses that want a full IT department without hiring one.
Austin Partner
Strategic IT & Roadmap
Austin Partner adds senior guidance on top of full managed IT support. You get a dedicated account manager, regular reviews, and a practical IT roadmap that links projects and budgets to your wider business goals.
Best for: Organisations that see IT as a driver of growth, not just a cost.
What Our Clients Say
Trusted by businesses across Australia
Over 700 reviews from local organisations that rely on Austin for day to day IT support.
- why choose us
The Austin Technology difference
Recognised as a top MSP in Australia
Our clients have voted us one of Australia’s top MSPs in both 2024 and 2025. That recognition comes from how we show up every day, not from marketing claims.
30+ engineers on your side
You are backed by a team of more than 30 engineers across support, projects, cloud and security. That depth means fast answers, proper escalation and less reliance on any one person.
Experienced and stable
We have been supporting Australian businesses for more than 15 years. Our company has grown steadily in that time, so you get a partner who will still be here tomorrow.
Engineering led, not sales led
Our leadership team comes from an engineering background. We make decisions based on what works in the real world, not on vendor targets. You get straight advice and solutions that suit your business, not ours.
Local support and private cloud in WA
Your core systems and data can stay close to home. We run private cloud across three data centre locations in Western Australia and support it with a local service desk, so you know where your data lives and who is looking after it.
Security built on Essential Eight
We use the ACSC Essential Eight as the backbone of our security work. That gives you a clear roadmap to better protection and makes it easier to answer questions from clients, auditors and insurers.
Focused on automation and improvement
We do more than keep things running. Our team looks for chances to clean up processes, use data better and add smart automation, so your IT estate gets simpler over time, not messier.
See the real impact of your IT support
IT support should not be a black box. With Austin Technology you see clear numbers on satisfaction, response times and recurring issues, plus a simple plan to keep improving. It makes it easy to show that your IT services are working for your business, not against it.
Satisfaction Tracking
Every ticket has a one-click rating. You always know how your people feel about their IT support.
Transparent Reporting
Monthly reports show ticket volumes, SLAs, trends and system health in plain English.
Proactive Insights
We highlight recurring issues and weak spots, then plan fixes before they become outages.
Accountable Partnership
Your Service Delivery Manager reviews results with you and turns data into clear next steps.
Continuous Improvement
We use metrics to cut noise, speed up resolution and lift the user experience month after month.
Meaningful Impact
Reporting links IT support to business outcomes like uptime, productivity and reduced risk.
Detailed IT Support Plans at a Glance
Compare our managed IT support plans side by side to see exactly what is included, who each plan suits, and how they help your business get more from its technology. Whether you need basic monitoring or fully managed IT services in Perth, this table shows the coverage and support you can expect.
| Service area | Austin Assist Monitoring and maintenance | Austin Support Service desk essentials | Austin Manage Fully managed IT | Austin Partner Strategic IT and roadmap |
|---|---|---|---|---|
| Service delivery | ||||
| Portal access | ✓ | ✓ | ✓ | ✓ |
| Same business day response SLA | ✓ | ✓ | ✓ | ✓ |
| VIP support for key users | Optional | Optional | Optional | ✓ |
| Monthly IT operations review | ✓ | ✓ | ||
| Quarterly strategy and roadmap review | ✓ | |||
| Weekly service delivery huddle | Optional | Optional | ✓ | |
| Routine maintenance and alerting | ||||
| Monthly server and desktop patching | ✓ | ✓ | ✓ | ✓ |
| 24×7 monitoring of servers and core services | ✓ | ✓ | ✓ | ✓ |
| 24×7 monitoring of connectivity | ✓ | ✓ | ✓ | |
| Remediation of monitoring alerts | ✓ | ✓ | ✓ | |
| Asset and warranty tracking | ✓ | ✓ | ✓ | ✓ |
| Microsoft 365 management Licensing not included | ||||
| Tenancy policy standardisation and hardening | ✓ | ✓ | ✓ | |
| User and group management | ✓ | ✓ | ✓ | |
| Intune device management and Autopilot | Optional | ✓ | ✓ | |
| SharePoint, OneDrive and Teams basic support | ✓ | ✓ | ✓ | |
| Advanced Microsoft 365 governance and reviews | Optional | ✓ | ||
| Remote support services | ||||
| Business hours service desk | ✓ | ✓ | ✓ | |
| Extended hours and 24×7 support | Optional | Optional | Optional | Optional |
| Australia based support team | ✓ | ✓ | ✓ | ✓ |
| End user device support | ✓ | ✓ | ✓ | |
| Microsoft 365, Office and standard app support | ✓ | ✓ | ✓ | |
| Basic triage of line of business apps | ✓ | ✓ | ✓ | |
| Line of business app vendor liaison | Optional | ✓ | ||
| Telephony support cloud and on premises | Optional | Optional | Optional | Optional |
| Onsite support services | ||||
| Ad hoc onsite support Perth metro | Optional | Optional | Optional | Optional |
| Regular scheduled onsite visits | Optional | ✓Typical 1 per 50 users | ||
| Support for regional sites | Optional | Optional | Optional | Optional |
| Customisation and reporting | ||||
| Custom onboarding and offboarding forms | ✓ | ✓ | ✓ | ✓ |
| Additional custom portal forms and workflows | Optional | Optional | Optional | ✓ |
| Custom dashboards and reporting | Optional | Optional | ✓ | |
| Executive summaries for leadership | ✓ | ✓ | ||
Internal IT teams needing proactive care
Smaller teams outsourcing daily support
Businesses wanting full IT management
Organisations seeking a proactive IT partner and roadmap
Prompt and Efficient IT Support for Your Business Needs​
When it comes to delivering small business IT support in Perth, Austin Technology stands out as a trusted provider dedicated to helping your business achieve its objectives with ease.
As a client-focused IT support firm, we build long-term partnerships with our clients, delivering consistent and dependable IT support and services that align with your business goals. From managing your Microsoft 365 environment to resolving day-to-day technical issues, our IT solutions are designed to support, secure, and manage all aspects of your IT infrastructure.
We’re here to support your success. Let our team of experienced IT technicians ensure your business runs smoothly, so you can achieve your long-term goals without the hassle of technical issues.
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FAQs for Businesses
Most transitions finish in six to eight weeks, depending on the size and complexity of your environment. We handle the detailed work such as assessment, documentation, team training and cutover planning. The goal is a smooth changeover with minimal disruption for your staff.
We work with your timeline. Many clients start planning the move while their current contract is still in place. We can complete the assessment and build a transition plan so you are ready when the contract ends. If you want to exit early, we help you understand the risks and steps, but the decision stays with you.
Onboarding starts with a structured discovery of your systems, security and pain points. We document your environment, set up monitoring and backups, and agree on priorities for the first few months. Your team receives clear instructions on how to contact us and what to expect from support. You get a named contact and regular check ins during the early phase.
Yes. Many clients keep an internal IT person or team and use Austin Technology to extend capacity and skills. We agree clear roles so everyone knows who owns support, projects and decision making. Your internal team stays close to the business while we handle areas such as service desk, security, cloud or specialist project work.
Security is built into our services, not added at the end. We focus on strong identity controls, patching, endpoint protection, backups and user awareness. Our security work aligns with recognised frameworks such as the ACSC Essential Eight. You receive regular updates on risks, improvements and any incidents.
Serious incidents follow a clear response plan. We focus first on restoring critical systems and access so your staff can work again. Then we investigate the cause, close any gaps and support any reporting you need to do. After recovery we review the event with you and update your plans so you are better prepared next time.
Good questions include where the support team is based, how they handle security, how they store and protect your data, what their response times are and how they work with internal teams. You can also ask how they align with standards like the Essential Eight and what their onboarding process looks like. The answers should be clear, specific and easy to understand.
No. You get a named main contact, but more than one engineer knows your environment and documentation sits in our central systems. If someone is away or changes role, another team member can step in without you having to start again. This reduces key person risk and keeps support consistent.
Ready To Make The Switch?
If your IT partner has stopped keeping up, let us step in.
Over 200 Perth organisations have moved their IT to Austin Technology. Most tell us the same thing: “We should have done this years ago.”
Tell us a bit about your business and what is not working. We will come back to you within one business day to see if we are a good fit.
