IT Support Perth
At Austin Technology, we specialise in providing trusted IT support in Perth, tailored to meet the evolving needs of modern businesses. Whether you’re a small business looking to streamline operations or a growing organisation needing secure and scalable solutions, our proactive approach ensures you stay ahead.
We deliver comprehensive IT services that improve efficiency, safeguard your systems, and support your growth – all backed by a local team that understands Perth’s unique business landscape.
- our Clients
Trusted by Aussie & Global Businesses
Delivering the IT Support Services Perth Businesses Need​
Our expertise includes managing Microsoft Office 365, hardware and software maintenance, and ensuring your computer systems are always up-to-date and secure.
We understand that no two companies are the same. That’s why we offer customised IT support for small businesses and larger organisations alike, ensuring that our solutions align perfectly with your unique business goals and technical requirements.
Whether you need onsite IT support or remote assistance, our range of services is crafted to offer peace of mind, allowing you to focus on your core business activities while we handle your day-to-day IT challenges.
Our Core Services: Proactive IT Support for Perth Businesses
By partnering with Austin Technology for all your business IT support in Perth, you gain access to a full suite of managed IT services characterised by a strong focus on the Microsoft 365 stack, cyber security, and highly responsive managed services.
Keep your business’s critical IT infrastructure—whether on-premise, in the cloud, or hybrid—secure, optimised, and always available. Our team manages everything from server setup and maintenance to monitoring, updates, and cloud services like Microsoft 365, Azure, and private cloud solutions.
- 24/7 monitoring
- Regular maintenance
- Patching and updates
- Managed backups
- Configuration management
- Cloud service optimisation and support (MS 365, Azure, private cloud)
Comprehensive network management including design, implementation, and ongoing support to keep your network running smoothly, enhancing connectivity, security, and performance.
- Switches and routers
- Firewall management
- Content filtering
- LAN and WAN setups
Ensure your computer systems are always updated, secure, and functioning optimally, reducing technical issues and enabling your team to work efficiently without interruption.
- High workstation availability
- Secure patching
- Enterprise-class endpoint security
- Driver and application updates
- Resource monitoring
- Regular automated cleaning
On-demand business IT support in Perth (8am to 5pm) gives your employees the assistance they need to resolve IT issues quickly and effectively, maintaining optimal productivity and user satisfaction.
- Highly qualified help desk engineers
- Rapid responses
- Engineers who avoid tech jargon and know your name
- Tickets are logged and responded to in accordance with your SLA
- Unlimited day-to-day IT support
Why choose
Austin Technology?
Chris Wade - Senior Solutions Engineer
Certified IT Team
Our engineers are certified in a wide range of leading solutions, including Microsoft and Cisco.
Immediate Attention
We triage and address support tickets within a guaranteed 15-minute window.
24/7 Unlimited IT Support
Our dedicated team is always on call to help you resolve any issue to ensure minimal downtime.
ACSC Essential 8 Specialisation
We will align your security measures with the nation’s certified risk mitigation strategies.
Innovative IT Solutions
We leverage advanced, AI-enhanced tools for comprehensive service management.
Accountability and Commitment
We proactively identify issues, take responsibility, and see them through to resolution.
End-to-End IT Services
Get rid of multiple vendors – our experienced team can provide every IT service you need.
Strong Local Presence
We are deeply embedded in Perth’s community and committed to supporting local businesses.
- REVIEWS
Real Feedback, Real Results
Going the extra mile to understand and resolve problem until the solution is found.
Keneth Yeo
HTG PartnersAstounding! Patient, competent - and a listener. You wouldn't believe how rare that last is in support calls. You are lucky to have him on staff. Terrific!
Peter Midgley
PowertechJamie put in a lot of effort and it's greatly appreciated.
Jason Cavallaro
Callidus Process SolutionsConsultant was AMAZING - he knew exactly what to do and in minutes resolved issue and gave detailed explanation at all stages.
Kirk Lenton
Pilbara ConstructionChalana fixed the issue promptly and gave me good advice on how to avoid spam emails.
Jenny Hotinski
Motor Trade Association of WAJamie was very personable. Guiding instructions were clear. Pinpointed the required remediation quickly. Got me ready for an imminent Teams call in short time, which was appreciated. thank you.
Andy Munro
Western Green Energy HubBrady found the lost email I could not find and even went one step further and gave us a tip how to search in future.
Tony Young
Optimus Real EstateExcellent response from Damon! always goes above and beyond to assist where he can. His work is appreciated by all of us here at Thyssenkrupp.
Daniel Sturridge
thyssenkrupp Industrial SolutionsArthur rang me to sort out the issues, he was very proffessional and sorted the issue rather quickly. Thank you heaps.
Greg Curtis
Curtis ElectricalArthur was patient and helped with all my questions.
Jean
Essential Nursing & Disability ServicesHarmanpreet and Greg provided a copy of exactly what i was chasing. Very happy with the promptness and detail that was provided. Thanks team!
Sean Cully
OGS Global
Prompt and Efficient IT Support for Your Business Needs​
When it comes to delivering small business IT support in Perth, Austin Technology stands out as a trusted provider dedicated to helping your business achieve its objectives with ease.Â
As a client-focused IT support firm, we build long-term partnerships with our clients, delivering consistent and dependable IT support and services that align with your business goals. From managing your Microsoft 365 environment to resolving day-to-day technical issues, our IT solutions are designed to support, secure, and manage all aspects of your IT infrastructure.Â
We’re here to support your success. Let our team of experienced IT technicians ensure your business runs smoothly, so you can achieve your long-term goals without the hassle of technical issues.
Latest Insights
Keep up with the latest trends and news
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Without an effective IT plan, your business can be left behind or worse, become a potential target for cybercriminals. IT can help improve productivity, reduce costs and offer greater flexibility within the workplace.
Each business will have a customised IT strategy created for them. In general, businesses should adopt a cloud-based computing service, advanced network security and up-to-date hardware and software. Outsourcing your IT services means most of these services are included, saving you the cost of updating your equipment.
Cloud computing has revolutionised the way businesses operate. Businesses using the cloud are more efficient and have greater flexibility – an essential for today’s working environment. Plus, cloud computing keeps your data more secure – another essential to fight potential cyberattacks.
MSP stands for Managed Service Provider. An MSP provides proactive IT services such as monitoring and maintaining computer systems, managing software and hardware, providing technical support and securing networks.
Managed Services refer to the proactive outsourcing of IT support and management to an external service provider, such as an MSP. The goal of managed services is to provide businesses with predictable and reliable IT support while reducing costs and improving performance.
There are several benefits to using an MSP, including:
- Reduced IT costs: MSPs can offer IT services at a lower cost than in-house IT departments, due to economies of scale.
- Access to expertise: MSPs have a team of IT experts with a broad range of skills and experience, who can provide specialised IT services.
- Proactive IT management: MSPs can monitor and maintain IT systems, identify issues before they become problems and proactively take steps to prevent downtime or data loss.
- Scalability: MSPs can easily scale IT services up or down to meet changing business needs, without the need for additional staff or resources.
- Focus on core business: Outsourcing IT services to an MSP allows businesses to focus on their core competencies and strategic goals, rather than spending time and resources on IT management.
Cybersecurity is crucial in safeguarding businesses against the soaring rate of digital threats. Effective cybersecurity measures like data encryption, regular software updates and comprehensive staff training can prevent financial losses, protect business reputation and mitigate legal risks. Partnering with a specialised managed service provider for your cybersecurity further enhances protection and resilience against these cyber threats.
