Security and governance at Austin Technology
Strong security is more than tools. It is how your systems are designed, how changes are made and how people use technology every day. At Austin Technology we build security and governance into everything we do, so your business stays resilient without slowing your people down.
Our approach to security and governance
We support small and medium organisations that need enterprise grade security without enterprise complexity.
Our team designs, builds and operates environments where:
• Critical systems are stable and well documented.
• Access is controlled and monitored.
• Backups and recovery are tested on a regular schedule.
• Changes follow clear approvals and are tracked.
Security and governance are not add ons. They sit inside our managed services, projects and ongoing advice.
Protected by design
We start with the assumption that every business is a target. From there we design controls that match your size, risk and budget.
Our core security stack includes:
• Endpoint detection and response that monitors for suspicious behaviour, not only known viruses.
• Application control that stops untrusted software from running on your devices.
• Identity protection and conditional access for Microsoft 365 and other cloud platforms.
• Secure device management for laptops, desktops and mobile devices.
These tools work together as one platform so threats are blocked early and investigated fast.
Essential Eight as our baseline
We align our security work to the Australian Cyber Security Centre Essential Eight framework.
For many clients we deliver our Essential Eight managed service, which focuses on:
• Hardening Microsoft 365 and Windows devices.
• Patching operating systems and applications on a clear schedule.
• Enforcing multi factor authentication and strong passwords.
• Controlling administrator access and privilege escalation.
• Improving backup maturity and recovery plans.
We use this framework because it is clear, measurable and recognised by insurers and auditors.
Security controls in our own operations
Our internal environment follows the same standards we apply for clients. You benefit from a partner that lives its own security story.
Key controls across our operations include:
• Centralised logging and monitoring of critical systems and alerts.
• Standard build templates for servers and endpoints.
• Strict management of privileged accounts and shared credentials.
• Change management for high risk work, with peer review where needed.
• Vendor risk checks for important cloud and software providers.
• Regular testing of backup restores and disaster recovery plans.
These controls reduce the chance of an incident and improve our ability to respond if something does happen.
Governance for growing organisations
Good governance helps you make better decisions about technology and risk. We support your leadership team with structure and clarity rather than heavy documents that no one reads.
We can help you with:
• Clear roles and responsibilities between your team and ours.
• Security and acceptable use policies that staff can understand.
• Simple risk registers that focus on the items that matter.
• Incident response plans that outline who does what and when.
• Regular reports you can take to your board, insurer or auditor.
You get practical governance that fits a busy organisation, not a large enterprise.
How we keep your environment secure every day
Security is a daily practice. Our managed services include ongoing activities to keep your environment in shape.
Day to day we focus on:
• Monitoring security alerts and acting on them.
• Applying patches and updates in agreed maintenance windows.
• Checking backup jobs and fixing failures.
• Reviewing access requests and changes.
• Tracking recurring issues that may signal deeper risk.
We share this information in regular reviews so you can see the results, not just the effort.
Working with your internal team and partners
Many clients have internal IT staff, compliance teams or external auditors. We work alongside them, not around them.
This means:
• Open documentation of your environment and our controls.
• Clear hand offs between Austin Technology and your team.
• Support during audits, insurer questionnaires and client due diligence.
• Joint planning for projects that have security impact.
This cooperative approach keeps everyone aligned and reduces gaps between teams.
- OUR SERVICES
Four service pillars,
one IT partner
We run your IT as one service. Service desk, devices, security, cloud and projects all sit with a local team that knows your business.
We organise this into four pillars so you can see how we help. Manage keeps everyday IT running. Secure reduces cyber risk. Modernise moves you to better cloud and Microsoft 365 tools. Innovate uses projects, data and automation to improve how your business runs.
- CASE STUDIES
Client Success Stories
What Our Clients Say
Trusted by businesses across Australia
Over 700 reviews from local organisations that rely on Austin for day to day IT support.
FAQs for Businesses
Most transitions finish in six to eight weeks, depending on the size and complexity of your environment. We handle the detailed work such as assessment, documentation, team training and cutover planning. The goal is a smooth changeover with minimal disruption for your staff.
We work with your timeline. Many clients start planning the move while their current contract is still in place. We can complete the assessment and build a transition plan so you are ready when the contract ends. If you want to exit early, we help you understand the risks and steps, but the decision stays with you.
Onboarding starts with a structured discovery of your systems, security and pain points. We document your environment, set up monitoring and backups, and agree on priorities for the first few months. Your team receives clear instructions on how to contact us and what to expect from support. You get a named contact and regular check ins during the early phase.
Yes. Many clients keep an internal IT person or team and use Austin Technology to extend capacity and skills. We agree clear roles so everyone knows who owns support, projects and decision making. Your internal team stays close to the business while we handle areas such as service desk, security, cloud or specialist project work.
Security is built into our services, not added at the end. We focus on strong identity controls, patching, endpoint protection, backups and user awareness. Our security work aligns with recognised frameworks such as the ACSC Essential Eight. You receive regular updates on risks, improvements and any incidents.
Serious incidents follow a clear response plan. We focus first on restoring critical systems and access so your staff can work again. Then we investigate the cause, close any gaps and support any reporting you need to do. After recovery we review the event with you and update your plans so you are better prepared next time.
Good questions include where the support team is based, how they handle security, how they store and protect your data, what their response times are and how they work with internal teams. You can also ask how they align with standards like the Essential Eight and what their onboarding process looks like. The answers should be clear, specific and easy to understand.
No. You get a named main contact, but more than one engineer knows your environment and documentation sits in our central systems. If someone is away or changes role, another team member can step in without you having to start again. This reduces key person risk and keeps support consistent.
Ready To Make The Switch?
If your IT partner has stopped keeping up, let us step in.
Over 200 Perth organisations have moved their IT to Austin Technology. Most tell us the same thing: “We should have done this years ago.”
Tell us a bit about your business and what is not working. We will come back to you within one business day to see if we are a good fit.
