IT support for small business
IT support for small business, done properly
Small business IT support from Australian engineers who answer in about 25 seconds, fix most problems the same business day and look after the security, backups and Microsoft 365 that nobody in the office has time for. Built for teams of 10 to 50.
Your price in two minutes. No email needed.
- 25secAverage wait to reach an engineer
- 300+Businesses supported across WA
- ISO27001 and 9001 certified, audited every year
- Top 50MSP in Australia, 2024 to 2026
01Who it suits
Small business IT support for the way you work now
Most of the small businesses we look after came to us from one of these four places. If one sounds familiar, you are the kind of business we built our small business plans for.
Nobody owns IT
Things get fixed when they break, by whoever is free. Nobody checks the backups, the updates or who still has access.
FixOne team owns it, with monitoring, patching and backups done on a schedule, not when someone remembers.
The office manager is the IT person
The person who runs the office is also resetting passwords, chasing the internet provider and setting up laptops, on top of their real job.
FixStaff call our service desk instead, and your office manager gets their week back.
One IT person, no cover
You rely on one person or a friend of the business. When they are on leave, sick or busy, problems wait.
FixA whole team that knows your setup, with documentation that does not live in one person's head.
Growing faster than your setup
New starters, a second site or a client asking about your security, and the setup that worked at ten people is starting to creak.
FixA plan for the next stage, with new staff set up properly on day one and security that stands up to questions.
02What is included
What small business IT services include
Everything a small business relies on, looked after by one team. Each part has its own page if you want the detail.
A help desk your staff can call
Passwords, email, printers, Teams and slow laptops, answered by an engineer in about 25 seconds. Remote fixes first, with secure remote support, and on site visits across the metro area.
Microsoft 365 looked after
Licences, mailboxes, shared files, Teams and sign in security set up properly and managed as your team changes. See Microsoft 365 management.
Devices set up and patched
Laptops and desktops monitored, updated and managed through Intune, so a new starter's laptop is ready on day one. See device management.
Backups that are tested
Your files, email and servers backed up, with restores tested so you know they work. See cloud backup.
Security basics done properly
Multi factor authentication, email filtering, updates and endpoint protection, with 24/7 monitoring and response when you add a SecureShield plan.
Suppliers handled for you
Internet, phones, printers and business software vendors. We make the call and chase the fix, so you do not spend an afternoon on hold.
03Response targets
Response times we commit to
Most IT companies promise fast support. We publish the numbers. Every ticket is triaged within 15 minutes and prioritised by how many people it affects.
| Priority | What it means | Response | Resolution |
|---|---|---|---|
| P1 Critical | Your business cannot work, or a security incident is under way | 30 minutes | 4 hours |
| P2 High | A key system or a whole team is affected | 2 hours | 6 hours |
| P3 Medium | One person or one function is affected and there is a workaround | 4 hours | 2 business days |
| P4 Low and requests | Changes, new setups and questions | 1 business day | 5 business days |
Swipe the table sideways to see every column.
Targets apply in covered hours, Monday to Friday, 8am to 5pm AWST. Extended hours can be added on Austin Managed and are included on Austin Partner, with 24/7 on call for critical incidents on both.
04Support plans
Managed IT services for small business, priced per user
Four plans, so you pay for the level of support your team uses. Start on one that fits today and move up as you grow.
Austin Monitoring
Monitoring and maintenance
Devices, Microsoft 365 and your network monitored and patched, with 1 hour of pooled remote support for every 10 people a month.
SuitsBusinesses with their own IT person who want monitoring and extra hands.
Austin Essentials
Service desk essentials
Help desk support for everyday problems, with 1 hour of pooled remote support for every 5 people a month and clear response targets.
SuitsSmaller teams with steady, predictable needs.
Austin Managed
Fully managed IT
Unlimited remote support, VIP support and vendor liaison. Users, devices, cloud, backups and suppliers all handled by one accountable team.
SuitsGrowing businesses that want IT off their plate.
Austin Partner
IT with a roadmap
Everything in Managed, plus a quarterly roadmap, scheduled onsite visits and a weekly huddle with your account team.
SuitsBusinesses planning growth, new sites or projects.
See your price in about two minutes. No email needed, no sales call.
Get an instant price05Cyber security
Security sized for a small business
Attackers do not skip small businesses. They often prefer them, because the defences are thinner and one convincing email can be enough.
$56,600 average cost
The average self reported cost of a cybercrime to an Australian small business in 2024 to 2025, up 14% on the year before. For medium businesses it was $97,200. Source: ASD Annual Cyber Threat Report 2024 to 2025.
Email is the way in
Email compromise and business email compromise fraud were two of the three most common cybercrimes businesses reported to ASD that year. Fake invoices and changed bank details are the classic small business loss.
24/7 monitoring and response
Our SecureShield plans add a security operations centre that watches your devices and Microsoft 365 around the clock, from $25 per user per month excluding GST.
06Recognised and certified
A top 50 MSP in Australia, three years running
Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.
ISO 27001
Information securityOur information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.
How we protect your dataISO 9001
Quality managementSupport tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.
07Getting started
From first call to fully supported
You know what we found, what we recommend and what it costs before anything changes. Most of the work sits with us, not your team.
- Audit
Free IT audit
We review your devices, Microsoft 365, security, backups and support history, on site or remotely.
- Plan
Findings and a price
You get what we found in plain English, the plan that fits and a fixed monthly price per user.
- Onboard
We take it over
We document your setup, install monitoring, secure the basics and introduce ourselves to your staff.
- Support
One number to call
From day one your team calls us, and your account manager reviews how it is going with you.
08Questions
Small business IT support questions
What owners and office managers ask before they choose an IT provider. Anything else, call 1300 787 429.
01How much does IT support cost for a small business?
Our plans are priced per user per month, so the cost follows the size of your team. The instant price calculator gives you a price for your business in about two minutes, and you do not need to give us an email address to see it.
Security, Microsoft 365 backup, managed servers, extra sites and extended hours are optional extras you can add when you need them.
02What is included in small business IT support?
Help desk support for your staff, monitoring and patching of your devices, Microsoft 365 administration, backups and the security basics. Austin Monitoring includes 1 hour of pooled remote support for every 10 people a month and Austin Essentials 1 hour for every 5. Austin Managed and Austin Partner include unlimited remote support, VIP support and vendor liaison.
03How quickly will you respond?
Calls are answered by an engineer in about 25 seconds on average. Every ticket is triaged within 15 minutes. Critical problems have a 30 minute response and a 4 hour resolution target, and most everyday issues are fixed remotely the same business day.
04What hours do you cover?
Standard cover is Monday to Friday, 8am to 5pm AWST. Extended hours can be added on Austin Managed and are included on Austin Partner, with 24/7 on call for critical incidents on both. Our SecureShield security levels include 24/7 monitoring and response.
05Where are your engineers based?
Every engineer is based in Australia and works from or with our office at Level 2, 541 Hay Street, Subiaco. We come on site across the Perth metro area and support regional WA offices remotely, with visits when they are needed.
06Are we too small to work with you?
We work with businesses of 10 to 500 staff. The plans with a set number of support hours suit smaller teams with steady needs, and you can move to an unlimited plan as you grow.
07Is an IT provider better than hiring one IT person?
For most teams under 50 staff, yes. One person cannot cover every skill, take leave without leaving you exposed or watch your systems at night. A provider gives you a whole team, documented processes and security tools a single hire could not justify. If you already have an IT person, see co-managed IT.
08How do we get started?
Book a free IT audit. We review your devices, security, backups and support history, then show you what we would change, which plan fits and what it would cost. If you would rather see a price first, use the instant calculator.
What our clients say
800+ reviews from the people who call our Perth service desk every day.
700+
30+
70+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“A calm and methodical engineer”
Chris Wade is a great engineer and I have a lot of respect for his professionalism. He approaches every issue with a calm and methodical attitude and communicates clearly so I always understand what is happening. His steady approach and reliability make a real difference to our team, and his support is always appreciated.
Paul GreenGlobal Cardiology
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
09IT support for small business
IT support that
fits your business.
Start with a free IT audit. We check your devices, security and backups, then show you what small business IT support from us would look like and what it would cost.
Or call 1300 787 429