Small business IT support, done properly
Small business IT support for offices of 10 to 30 people, from $45 a person a month on Austin Essentials. Engineers answer in about 25 seconds, fix most problems the same business day and look after Microsoft 365 and your devices.
Your price in two minutes, no email needed. Or call 1300 787 429.
★★★★★ 4.9 on Google from 60+ reviews
- 25secAverage wait to reach an engineer
- 300+Businesses supported
- ISO27001 and 9001 certified, audited every year
- Top 50MSP in Australia, 2024 to 2026
Trusted by 300+ organisations, including
IT support for small business, without an IT department
Most of the 10 to 30 person businesses we look after came to us from one of these four places. If one sounds familiar, our small business plans are built for you.
Nobody owns IT
Things get fixed when they break, by whoever is free. Nobody checks the backups, the updates or who still has access.
FixOne team owns it, with monitoring, patching and backups done on a schedule, not when someone remembers.
The office manager is the IT person
The person who runs the office is also resetting passwords, chasing the internet provider and setting up laptops, on top of their real job.
FixStaff call our service desk instead, and your office manager gets their week back.
One IT person, no cover
You rely on one person or a friend of the business. When they are on leave, sick or busy, problems wait.
FixA whole team that knows your setup, with documentation that does not live in one person's head.
Growing faster than your setup
New starters, a second site or a client asking about your security, and the setup that worked at ten people is starting to creak.
FixA plan for the next stage, with new staff set up properly on day one and security that stands up to questions.
Tell us how you run IT today. A technical consultant will scope it with you and send a fixed quote.
What small business IT services include
Everything a 10 to 30 person business relies on, looked after by one team. Each part has its own page if you want the detail.
A help desk your staff can call
Passwords, email, printers, Teams and slow laptops, answered by an engineer in about 25 seconds. Remote fixes first, with secure remote support, and on site visits across the metro area and regional WA.
Microsoft 365 looked after
Licences, mailboxes, shared files, Teams and sign in security set up properly and managed as your team changes. See Microsoft 365 management.
Devices set up and patched
Laptops and desktops monitored, updated and managed through Intune, so a new starter's laptop is ready on day one. See device management.
Backups that are tested
Your files, email and servers backed up, with restores tested so you know they work. See cloud backup.
Security basics done properly
Multi factor authentication, email filtering, updates and endpoint protection, with 24/7 monitoring and response when you add a SecureShield plan.
Suppliers handled for you
Internet, phones, printers and business software vendors. We make the call and chase the fix, so you do not spend an afternoon on hold.
Response times we commit to
Every ticket is triaged within 15 minutes and prioritised by how many people it affects. These are the targets we work to.
- P1CriticalYour business cannot work, or a security incident is under wayResponse 30 minutes, resolution 4 hours
- P2HighA key system or a whole team is affectedResponse 2 hours, resolution 6 hours
- P3MediumOne person or one function is affected and there is a workaroundResponse 4 hours, resolution 2 business days
- P4Low and requestsChanges, new setups and questionsResponse 1 business day, resolution 5 business days
Targets apply in covered hours, Monday to Friday, 8am to 5pm AWST. Extended hours can be added on Austin Managed and are included on Austin Partner, with 24/7 on call for critical incidents on both.
Managed IT services for small business, priced per user
Four plans, per person per month ex GST, so you pay for the level of support your team uses. Start on one that fits today and move up as you grow.
Austin Monitoring
Monitoring and maintenance
$20 a person a month
Devices, Microsoft 365 and your network monitored and patched, with 1 hour of pooled remote support for every 10 people a month. Suits businesses with their own IT person who want monitoring and extra hands.
Austin Essentials
Service desk essentials
$45 a person a month
Help desk support for everyday problems, with 1 hour of pooled remote support for every 5 people a month and clear response targets. Suits smaller teams with steady, predictable needs.
Austin Managed
Fully managed IT
$95 a person a month
Unlimited remote support, VIP support and vendor liaison. Users, devices, cloud, backups and suppliers all handled by one team. Suits growing businesses that want IT off their plate.
Austin Partner
IT with a roadmap
$160 a person a month
Everything in Managed, plus a quarterly roadmap, scheduled onsite visits and a weekly huddle with your account team. Suits businesses planning growth, new sites or projects.
Not sure which plan fits your team? A technical consultant will scope it with you and send a fixed quote. See your price in about two minutes, no email needed.
the average self reported cost of a cybercrime to an Australian small business, up 14% on the year before. For medium businesses it was $97,200.
Security sized for a small business
Attackers do not skip small businesses. They often prefer them, because the defences are thinner and one convincing email can be enough. Email compromise and business email compromise fraud were two of the three most common cybercrimes businesses reported to ASD that year, and fake invoices and changed bank details are the classic small business loss. Our SecureShield plans add a security operations centre that watches your devices and Microsoft 365 around the clock, from $25 per user per month excluding GST.
See the SecureShield plansFrom first call to fully supported
You know what we found, what we recommend and what it costs before anything changes. Most of the work sits with us, not your team.
- 01Audit
Discovery
We review your devices, Microsoft 365, security, backups and support history, on site or remotely.
- 02Plan
Findings and a price
You get what we found, the plan that fits and a fixed monthly price per user.
- 03Onboard
We take it over
We document your setup, install monitoring, secure the basics and introduce ourselves to your staff.
- 04Support
One number to call
From day one your team calls us, and your account manager reviews how it is going with you.
We prove it in 90 days, or you walk away
Changing IT provider is a big decision, so the risk should sit with us. If we haven’t earned your trust in the first 90 days, you can walk away with nothing owing on the rest of your agreement.
- Day 1
No onboarding fee
You start on your plan with nothing extra to pay.
- Any time
14 days to fix it
Tell us in writing what is not working and we put it right.
- Up to day 90
Walk away if we have not
Nothing owing on the rest of your agreement.
- If you go
A clean handover
Admin access, passwords and documentation handed over at no charge.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificateSmall business IT support questions
What owners and office managers ask before they choose an IT provider. Anything else, call 1300 787 429.
How much does IT support cost for a small business?
Our plans are priced per person per month, so the cost follows the size of your team. Austin Essentials is $45 a person a month ex GST, so a 15 person office pays $675 a month before any extras. The instant price calculator gives you a price for your business in about two minutes, and you do not need to give us an email address to see it.
Security, Microsoft 365 backup, managed servers, extra sites and extended hours are optional extras you can add when you need them.
What is included in small business IT support?
Help desk support for your staff, monitoring and patching of your devices, Microsoft 365 administration, backups and the security basics. Austin Monitoring includes 1 hour of pooled remote support for every 10 people a month and Austin Essentials 1 hour for every 5. Austin Managed and Austin Partner include unlimited remote support, VIP support and vendor liaison.
How quickly will you respond?
Calls are answered by an engineer in about 25 seconds on average. Every ticket is triaged within 15 minutes. Critical problems have a 30 minute response and a 4 hour resolution target, and most everyday issues are fixed remotely the same business day.
What hours do you cover?
Standard cover is Monday to Friday, 8am to 5pm AWST. Extended hours can be added on Austin Managed and are included on Austin Partner, with 24/7 on call for critical incidents on both. Our SecureShield security levels include 24/7 monitoring and response.
Where are your engineers based?
Every engineer is based in Australia. We come on site across the Perth metro area and regional WA, and to offices in other states through our partners.
Are we too small to work with you?
No. Austin Essentials is made for teams of about 10 to 30 people with steady needs: a service desk with set hours and 1 hour of pooled remote support for every 5 people a month. As you grow, you can move to Austin Managed for unlimited remote support.
Is an IT provider better than hiring one IT person?
For most teams under 50 staff, yes. One person cannot cover every skill, take leave without leaving you exposed or watch your systems at night. A provider gives you a whole team, documented processes and security tools a single hire could not justify. If you already have an IT person, see co-managed IT.
How do we get started?
Talk to us. A technical consultant looks at your devices, security, backups and support, then shows you what we would change, which plan fits and what it would cost. If you would rather see a price first, use the instant calculator.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
IT support that
fits your business.
Tell us about your team and your systems. A technical consultant will scope what small business IT support from us would look like and send a fixed quote.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au