Business IT outcomes you can measure
Most businesses come to us with a goal in mind. Pick the outcome that matters most right now to see what we change, how you will know it is working and where we have done it before.
Your price in two minutes, no email needed. Or call 1300 787 429.
★★★★★ 4.9 on Google from 60+ reviews
- 12mthRoadmap with a budget attached
- 98.3%Client satisfaction from 1,800+ ratings
- Top 50MSP in Australia, three years running
- 300+Organisations that trust us with their IT
Trusted by 300+ organisations, including
What are you trying to fix?
Six outcomes cover almost everything businesses ask us for. Each page shows what we change and where we have done it before.
- Lower IT costs
Reduce IT costs
Stop paying for licences, tools and hardware you do not need.
- Modern work
Move to modern work
Secure access from anywhere, without an office server in the way.
- Stronger security
Improve your security posture
Less risk, and the evidence insurers and clients ask for.
- Less wasted time
Boost operational efficiency
Fewer repeat problems and less manual work.
- Stay running
Reliable business continuity
Backup and recovery that has been tested, not assumed.
- Cloud that pays its way
Optimise cloud costs
Each workload on the right platform, with costs you can see.
Six outcomes, and what changes
The symptom businesses bring to us, and the first thing we change.
Lower IT costs
Licences for people who left months ago, tools doing the same job and old devices failing at the worst time.
What changesLicences matched to real headcount, overlapping tools consolidated and devices on a planned refresh. Reduce IT costs
Modern work
Staff on a VPN to reach an office server, documents emailed back and forth and new starters waiting for a laptop.
What changesFiles in SharePoint and Teams, devices that set themselves up with Intune and conditional access. Modern work
Stronger security
An insurance questionnaire you cannot answer, a client asking for Essential Eight evidence and no clear view of admin rights.
What changesEssential Eight hardening, 24/7 detection and response, application control and training. Security posture
Less wasted time
The same problem logged every week, a separate login for every system and reports rebuilt by hand.
What changesRepeat tickets fixed at the cause, single sign on and reporting that refreshes itself. Operational efficiency
Stay running
Backups nobody has tried to restore, one server holding everything and no plan for the day ransomware hits.
What changesImmutable offsite backups, recovery targets for each critical system and a tested plan. Business continuity
Cloud that pays its way
A cloud bill that keeps creeping up, oversized servers running around the clock and nobody sure what each workload costs.
What changesResources right sized and scheduled, each workload on the platform that fits and costs shown by workload. Cloud costs
Not sure which one to start with? A technical consultant will scope it with you and give you a prioritised view.
From first conversation to measurable progress
Outcomes only count if someone checks them. This is how we work with every new managed client.
- 01Week 1
Discovery
We review your security, backups, licensing, devices and support history, and agree which outcomes matter most.
- 02Week 2
A prioritised roadmap
A plan with priorities, costs and owners.
- 03First months
Quick wins first
Licence clean ups, urgent security fixes and repeat problems come first. Bigger changes follow the roadmap.
- 04Ongoing
Review and adjust
We check progress against the roadmap and adjust as your business changes.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificate
Which outcome should we start with?
Usually the one costing you the most in time, money or risk. A technical consultant will scope it with you and give you a prioritised view, so you can decide with the facts in front of you.
How quickly will we see results?
Is project work included in our monthly plan?
Day to day support, monitoring and maintenance are covered by your managed plan. Projects are scoped and quoted before we start, so you know the cost before work begins.
Can you work with our internal IT team?
Yes. Many clients keep an internal IT person or team and use us to extend capacity and skills. We agree a clear split of who owns support, projects and decisions from day one.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Find the outcome
that pays back first.
Tell us which outcome matters most. A technical consultant will scope it with you and send a fixed quote.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au