Business outcomes
Business IT outcomes you can measure
Every business comes to us with a goal, not a shopping list. Pick the outcome that matters most right now to see what we change, how you will know it is working and where we have done it before.
Your price in two minutes, no email needed. Or call 1300 787 429.
- 12mthRoadmap with a budget attached
- QuarterlyReviews against your roadmap and security score
- 30+People in our Subiaco office working on your IT
- 300+Organisations that trust us with their IT
Trusted by businesses across WA
01Where to start
What are you trying to fix?
Six outcomes cover almost everything businesses ask us for. Choose one to jump straight to it.
Lower IT costs
Stop paying for licences, tools and hardware you do not need.
Licences / tools / devices / pricingModern work
Secure access from anywhere, without an office server in the way.
Microsoft 365 / Intune / SharePoint and TeamsStronger security
Less risk, and the evidence insurers and clients ask for.
Essential Eight / MDR / MFA / trainingLess wasted time
Fewer repeat problems and less manual work.
Root cause reviews / single sign on / automationStay running
Backup and recovery that has been tested, not assumed.
Immutable backup / recovery plans / restore testsCloud that pays its way
Each workload on the right platform, with costs you can see.
Right sizing / AustinCloud / cost reporting02Lower IT costs
Reduce IT costs without cutting corners
Most IT waste hides in small places: unused licences, overlapping tools and hardware replaced in a panic. We find it and fix the habits that cause it.
The symptoms
- Licences for people who left months ago
- Two or three tools doing the same job
- Surprise invoices for work you thought was covered
- Old devices failing at the worst possible time
The fix
- Licences reviewed against your real headcount
- Overlapping tools consolidated
- Standard devices on a planned refresh cycle
- Clear, fixed monthly pricing
The measure
- Licence count matches headcount
- Monthly IT spend you can predict
- Fewer unplanned purchase requests
Your monthly fee is fixed and quoted in writing, so there are no surprise invoices.
How we reduce IT costs03Modern work
Transition to modern work from anywhere
Modern work means secure access from anywhere, simple collaboration and fewer servers in a cupboard. We build it on Microsoft 365 and proper device management.
The symptoms
- Staff on a VPN to reach files on an office server
- Documents emailed back and forth as attachments
- New starters waiting days for a working laptop
The fix
- Files and collaboration moved to SharePoint and Teams
- Devices enrolled and configured automatically with Intune
- Conditional access so only trusted devices get in
The measure
- New starters productive on day one
- The same experience in the office, at home or on site
- Fewer servers to patch and back up
Trinity United moved 93,000 files from Dropbox to SharePoint and joined every PC to Entra, with the cutover planned around staff in the field.
More on modern work
Not sure which plan fits your team?
Tell us how you run IT today. A technical consultant will scope it with you and send a fixed quote.
04Stronger security
Enhance your cybersecurity posture
Cybersecurity is now a board level issue and an insurance requirement. We harden your environment against the Essential Eight and watch it around the clock.
The symptoms
- An insurance questionnaire you cannot answer with confidence
- A client asking for Essential Eight evidence
- No clear view of who has admin rights
The fix
- Essential Eight hardening across devices and Microsoft 365
- 24/7 managed detection and response
- Application control, MFA and awareness training
The measure
- Essential Eight maturity scored every quarter
- Microsoft Secure Score trending up
- Questionnaires answered with evidence
InterContinental Energy reached Essential Eight ML1. Powertech aligned to ML2 and won a defence grade client.
More on cybersecurity posture05Less wasted time
Boost operational efficiency
Slow systems and manual work quietly drain productivity. We fix recurring issues at the cause and automate the routine.
The symptoms
- The same problem logged every week
- Staff juggling separate logins for every system
- Reports rebuilt by hand every month
The fix
- Monthly root cause reviews of repeat tickets
- Single sign on across your key apps
- Automation and Power BI reporting for routine work
The measure
- Repeat tickets trending down
- Faster onboarding and offboarding
- Hours of manual work removed each month
Koch Solutions linked Perth and Port Hedland with dedicated fibre and moved to our hosted infrastructure, removing the bottlenecks that slowed large file transfers.
More on operational efficiency06Stay running
Achieve reliable business continuity
When something goes wrong you need known recovery points and a process that has been tested. We design backup and recovery around the systems you cannot live without.
The symptoms
- Backups nobody has tried to restore
- One server holding everything
- No plan for the day ransomware hits
The fix
- Immutable backups with offsite copies
- Recovery time and recovery point agreed for each critical system
- Documented recovery and incident response plans
The measure
- Restore tests passed on schedule
- Recovery targets agreed and signed off
- A plan your team has read, not just filed
thyssenkrupp Industrial Solutions relied on us across six locations and 380+ users for eight years, including the IT transition after its 2022 acquisition.
More on business continuity07Cloud that pays its way
Optimise cloud utilisation
Cloud should support your strategy, not drive up your bill. We put each workload on the platform that suits it and keep the costs visible.
The symptoms
- A public cloud bill that keeps creeping up
- Oversized servers running around the clock
- Nobody sure what each workload costs
The fix
- Cloud resources right sized and scheduled
- Each workload on public cloud, our private cloud or SaaS, whichever fits best
- Cost reporting by workload
The measure
- Monthly cloud spend broken down by workload
- Resources sized to real demand
- Performance your users notice
Powertech moved from AWS to our private cloud as part of a wider security and compliance uplift.
More on cloud optimisation08How we keep it on track
From first audit to measurable progress
Outcomes only count if someone checks them. This is the rhythm we work to with every managed client.
- Week 1
Discovery
We review your security, backups, licensing, devices and support history, and agree which outcomes matter most.
- Week 2
Prioritised roadmap
A plan with priorities, costs and owners, written in plain English.
- Monthly
Reporting you can read
Service, security and backup reporting you can read in five minutes and take to your board.
- Quarterly
Review and adjust
We check progress against the roadmap and your security score, and adjust as your business changes.
09Recognised and certified
A top 50 MSP in Australia, three years running
Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.
ISO 27001
Information securityOur information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.
How we protect your dataISO 9001
Quality managementSupport tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.
01Which outcome should we start with?
Usually the one costing you the most in time, money or risk. A technical consultant will scope it with you and give you a prioritised view, so you can decide with the facts in front of you.
02How quickly will we see results?
Most businesses are fully onboarded in six to eight weeks. Quick wins such as licence clean ups and urgent security fixes come early, and bigger changes follow the roadmap we agree together.
03Is project work included in our monthly plan?
Day to day support, monitoring and maintenance are covered by your managed plan. Projects are scoped and quoted before we start, so there are no surprises on your invoice.
04Can you work with our internal IT team?
Yes. Many clients keep an internal IT person or team and use us to extend capacity and skills. We agree a clear split of who owns support, projects and decisions from day one.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
11Business outcomes
Find the outcome
that pays back first.
Tell us which outcome matters most. A technical consultant will scope it with you and send a fixed quote, in plain English.
Or call 1300 787 429