Cloud should support your strategy, not drive it. We review your current use of Microsoft Azure, Microsoft 365 and other cloud platforms, then right size resources, improve security and manage ongoing costs. You gain the flexibility of cloud with better performance and clear visibility of spend.
Outcomes We Deliver
Every business comes to us with a goal, not a list of products. We focus on the outcomes that matter most to small and medium organisations in Perth. From cost control to security and resilience, our team designs and runs IT that supports the way you work.
Reduce IT costs
We help you understand where your IT spend goes and remove waste. That can include consolidating tools, standardising devices and moving the right workloads to the right platforms. The result is predictable monthly costs, fewer surprises and better value from the technology you already own.
Transition to Modern Work
Modern Work is about secure access from anywhere, simple collaboration and less reliance on on site servers. We use Microsoft 365 and proven device management to give your team a consistent experience in the office, at home or on site. You gain a more flexible workplace without losing control of your data.
Enhance cybersecurity posture
Cybersecurity is now a board level issue. We combine hardening based on the Essential Eight, managed detection and response and strong identity controls to reduce your risk. Our team monitors and responds to threats so you can focus on running your business, not chasing alerts.
Boost operational efficiency
Slow systems and manual processes hurt productivity. We look at how your people work each day, then streamline logins, automate routine tasks and resolve recurring issues at the root cause. Your team spends less time waiting on IT and more time serving customers and growing the business.
Achieve reliable business continuity
When something goes wrong you need clear recovery points and a tested process. We design backup, disaster recovery and failover that match your risk profile and compliance needs. If an incident occurs we help you restore systems and data so your staff can get back to work with minimal disruption.
- OUR SERVICES
Four service pillars,
one IT partner
We run your IT as one service. Service desk, devices, security, cloud and projects all sit with a local team that knows your business.
We organise this into four pillars so you can see how we help. Manage keeps everyday IT running. Secure reduces cyber risk. Modernise moves you to better cloud and Microsoft 365 tools. Innovate uses projects, data and automation to improve how your business runs.
- CASE STUDIES
Client Success Stories
What Our Clients Say
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Chris Wade is a great engineer and I have a lot of respect for his professionalism. He approaches every issue with a calm and methodical attitude and communicates clearly so I always understand what is happening. His steady approach and reliability make a real difference to our team, and his support is always appreciated.
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
FAQs for Businesses
How long does it take to switch MSPs to Austin Technology?
Most transitions finish in six to eight weeks, depending on the size and complexity of your environment. We handle the detailed work such as assessment, documentation, team training and cutover planning. The goal is a smooth changeover with minimal disruption for your staff.
What if we are locked into a contract with our current IT provider?
We work with your timeline. Many clients start planning the move while their current contract is still in place. We can complete the assessment and build a transition plan so you are ready when the contract ends. If you want to exit early, we help you understand the risks and steps, but the decision stays with you.
What does onboarding with Austin Technology look like?
Onboarding starts with a structured discovery of your systems, security and pain points. We document your environment, set up monitoring and backups, and agree on priorities for the first few months. Your team receives clear instructions on how to contact us and what to expect from support. You get a named contact and regular check ins during the early phase.
Can you work with our existing internal IT staff?
Yes. Many clients keep an internal IT person or team and use Austin Technology to extend capacity and skills. We agree clear roles so everyone knows who owns support, projects and decision making. Your internal team stays close to the business while we handle areas such as service desk, security, cloud or specialist project work.
How do you keep our systems and data secure?
Security is built into our services, not added at the end. We focus on strong identity controls, patching, endpoint protection, backups and user awareness. Our security work aligns with recognised frameworks such as the ACSC Essential Eight. You receive regular updates on risks, improvements and any incidents.
What happens if we have a major outage or cyber incident?
Serious incidents follow a clear response plan. We focus first on restoring critical systems and access so your staff can work again. Then we investigate the cause, close any gaps and support any reporting you need to do. After recovery we review the event with you and update your plans so you are better prepared next time.
What questions should I ask when choosing an IT partner?
Good questions include where the support team is based, how they handle security, how they store and protect your data, what their response times are and how they work with internal teams. You can also ask how they align with standards like the Essential Eight and what their onboarding process looks like. The answers should be clear, specific and easy to understand.
Will my business rely on one person at Austin Technology?
No. You get a named main contact, but more than one engineer knows your environment and documentation sits in our central systems. If someone is away or changes role, another team member can step in without you having to start again. This reduces key person risk and keeps support consistent.
Ready To Make The Switch?
If your IT partner has stopped keeping up, let us step in.
Over 200 Perth organisations have moved their IT to Austin Technology. Most tell us the same thing: “We should have done this years ago.”
Tell us a bit about your business and what is not working. We will come back to you within one business day to see if we are a good fit.
