Construction and civil
Construction IT support from office to site
We look after IT for builders, civil contractors and construction services businesses. Site offices that stay connected, project platforms that work in the field and protection against the invoice fraud that targets the industry.
Your price in two minutes, no email needed. Or call 1300 787 429.
- 300+Client organisations supported from our Subiaco office, many with teams across several sites
- $166.8mLost to payment redirection scams in Australia in 2025, says the National Anti-Scam Centre
- 24/7Monitoring and response on SecureShield plans
- WAOffsite backups held in our Perth datacentres
Trusted by businesses across WA
01The risks
What goes wrong on and off site
The Australian Federal Police warned in 2025 that criminals target construction because of its high value transactions, frequent invoicing and often limited cyber security resources.
A progress claim is paid to the wrong account
Attackers get into a supplier's or subcontractor's mailbox, wait for a payment run, then send an invoice with new bank details at exactly the right moment.
FixMFA and email security on every mailbox, plus a rule that bank detail changes are confirmed by phone on a number you already hold.
The site office drops out
A site shed on a single 4G modem loses drawings, timesheets and email every time the signal fades.
Fix4G and 5G with external antennas, satellite where coverage is poor and SD-WAN failover, set up before the site opens.
Crews come and go
Labour hire, subcontractors and short projects leave behind accounts and devices that nobody is tracking.
FixJoiner and leaver processes and managed tablets and phones, with guest access to project files that ends when the job does.
Project records live everywhere
Drawings, RFIs, site diaries and payment records spread across Procore or Aconex, email, phones and personal drives.
FixA clear home for each type of record in SharePoint and your project platform, with backups you can restore from.
02What we look after
IT that works where your projects are
One team for the office, the site shed and the people moving between them.
Service desk for office and field
One number for office staff, supervisors and site crews, with remote support anywhere in WA.
Service desk / onsite / after hours optionsSite connectivity
4G, 5G, satellite and fibre with SD-WAN failover, planned as part of your site setup.
Site sheds / SD-WAN / satelliteTablets, phones and laptops
Rugged and standard devices set up with Intune, so a lost tablet can be locked and wiped remotely.
Intune / rugged devices / procurementProject files and collaboration
SharePoint and Teams set up for each project, with controlled sharing for subcontractors and consultants.
SharePoint / Teams / external sharingEmail and payment fraud protection
Email security, impersonation detection and identity threat monitoring for every mailbox, including site supervisors.
Email security / MFA / identity threat detectionBackup and recovery
Microsoft 365, server and project data backed up offsite to our datacentres, with restores tested.
Offsite backup / immutable storage03Payment fraud
Four rules that stop payment redirection
Technology makes mailbox takeover harder, but process is what stops the money leaving. These are the rules we help clients put in place, in line with ACSC and WA ScamNet advice.
- 01Call before you change bank details
Confirm every change by phone, on a number you already hold, never one from the email that asked for the change.
- 02Two people approve new payees
New payees and large payments need a second approver in your banking and accounts system.
- 03MFA on every mailbox
Including site supervisors, estimators and shared accounts, which are the ones attackers look for.
- 04Tell your supply chain
Let suppliers and clients know how you will, and will not, ever change your bank details.
We set up the technical side and give your accounts team a short written process.
Email security
Want to see what this looks like for your business?
Tell us about your team and systems. A technical consultant will scope it with you and send a fixed quote.
04Client view
What MTAWA says about working with Austin Technology
“Austin Technology provides us with extreme confidence in the stability of our networks and systems, consistently delivering exceptional IT support. Their proactive, responsive approach ensures that we have the support we need when we need it most.”
05Proof
Built for teams spread across WA
Clients with crews and project teams across multiple sites, written up in full.
Koch Solutions
Perth and Port Hedland linked with Vocus metro Ethernet and dark fibre, with servers moved to hyperconverged infrastructure at NextDC P2.
Read the case studyPPS Water Group
Microsoft 365 and Teams for project teams working across multiple sites, supporting growth from 35 to more than 200 users.
Read the case studySite and office setups
Network, Wi-Fi, devices and phones for new offices and project sites, planned with your electrician and builder.
IT project servicesRelated industries
06Recognised and certified
A top 50 MSP in Australia, three years running
Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.
ISO 27001
Information securityOur information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.
How we protect your dataISO 9001
Quality managementSupport tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.
Proven in 90
We prove it in 90 days, or you walk away
Changing IT provider should not be a leap of faith, so we carry the risk. Every new managed client gets the full service from day one and 90 days to decide if we are right for them.
- Day 1
No onboarding fee
You start on your plan with nothing extra to pay.
- Any time
14 days to fix it
Tell us in writing what is not working and we put it right.
- Up to day 90
Walk away if we have not
Nothing owing on the rest of your agreement.
- If you go
A clean handover
Admin access, passwords and documentation handed over at no charge.
07Questions
Construction IT questions
What builders and contractors ask us most. Anything else, call 1300 787 429.
01Can you set up IT for a new site office?
Yes. We plan connectivity, Wi-Fi, devices and printing for site offices and have them working for the first day on site, then recover the equipment for the next job when the project ends.
02Do you support Procore and Aconex?
We support the devices, accounts, connectivity and Microsoft 365 integrations these platforms rely on, and work with the vendor when there is an application issue. Procore's mobile app works offline with items it has already cached, then syncs when the connection returns, so good site connectivity still matters.
03How do we stop fake invoices being paid?
Combine MFA and email security with a payment process: confirm every bank detail change by phone on a known number, and require two approvals for new payees and large payments.
04How should we keep records for the WA retention trust scheme?
The scheme applies to contracts of $20,000 or more entered into from 1 February 2024, and trustees must keep records of trust transactions. We make sure those records sit in systems that are backed up, access controlled and recoverable. Your accountant or adviser covers what must be kept.
05Can crews use their own phones?
Yes, with the right setup. Intune app protection keeps work email and files inside managed apps, and we can remove them when someone leaves without touching their personal data.
06Do you support regional projects?
Remote support covers all of WA. We set up site connectivity and devices before crews arrive, and onsite visits cover the metro area.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
08Construction and civil
Keep projects moving
and payments safe.
Tell us about your offices, sites and systems. A technical consultant will scope your support and security with you, then send a fixed quote.
Or call 1300 787 429