Cloud backup
Offsite cloud backup with restores we test
We back up Microsoft 365 and servers offsite, with immutable copies of hosted systems that cannot be changed or deleted during their lock period. Then we prove it works, with tested restores and a recovery plan that says how long each system takes to come back.
- 30daysImmutability on backups of the platforms we host
- 31daysImmutable lock on Veeam Vault offsite copies, with 90 day retention
- 3Perth data centres behind AustinCloud: NextDC P1, NextDC P2 and Vocus DC3
- $5Microsoft 365 backup from $5 per user per month
Trusted by businesses across WA
01Where it goes wrong
Signs your backup would not save you
Most businesses have a backup. Far fewer have one they have restored from. These are the gaps we find most often.
Nobody has tested a restore
The backup job reports success every night, but nobody has brought back a server or a mailbox from it this year.
FixScheduled restore tests with a written result: what was restored and how long it took.
The backup sits next to what it protects
A storage box in the same room, on the same network, with the same admin password. Ransomware that reaches the server can reach the backup too.
FixAn offsite copy in our datacentre, away from your office network. Hosted systems also get immutable copies that cannot be changed or deleted during their lock period.
Microsoft 365 is not backed up
Exchange Online keeps deleted email for 14 days by default and 30 days at most. Deleted SharePoint sites are kept for 93 days. A mistake found after that may be gone for good.
FixMicrosoft 365 backup with Veeam, from $5 per user per month, covering Exchange, OneDrive, SharePoint and Teams.
No agreed recovery time
Nobody has written down how much data the business can afford to lose or how long it can run without each system.
FixA recovery point and recovery time agreed for each system, with backups designed to meet them.
02What we protect
Backup and recovery for every system
One team designs, runs, monitors and tests your backups, wherever the systems live. We use Veeam across all of them.
Microsoft 365 backup
Exchange, OneDrive, SharePoint and Teams backed up with Veeam, separate from Microsoft, from $5 per user per month.
Veeam / Exchange / SharePoint / TeamsServers in AustinCloud
Backups built into our private cloud and written to object storage with 30 day immutability.
Built in / object storage / immutableServers in your office
On site servers backed up offsite to our datacentre, as we do for MTAWA.
Offsite copies / disaster recoveryVeeam Vault offsite copy
A second copy for hosted clients in Veeam Vault, with a 31 day immutable lock and 90 day retention, billed per TB.
Second copy / 31 day lock / per TBDisaster recovery plans
A written runbook that sets out what comes back first, who does what and how long it takes.
Runbook / priorities / recovery timesSecurity around backup
Backup consoles behind single sign on with MFA, because attackers look for backups before they encrypt anything.
MFA / monitoring / SecureShield03Microsoft 365 backup
What Microsoft keeps and what it does not
Microsoft runs the service. Under its shared responsibility model, protecting your data stays with you. These are Microsoft's default recovery windows.
| If this happens | Microsoft 365 on its own | With our Microsoft 365 backup |
|---|---|---|
| Email is deleted | Recoverable for 14 days by default and 30 days at most | Restored from backup copies kept for the retention period we agree with you |
| A SharePoint site is deleted | Kept for 93 days, then permanently deleted with all its content | Restored from backup, including after that window |
| Who is responsible for the data | You. Microsoft says the customer always keeps responsibility for data | Still you, with us running, monitoring and testing the backup |
Retention settings inside Microsoft 365 can extend some of these windows, but they keep data in the same tenant as the original. A separate backup keeps a copy outside it.
Not sure which level you need?
Tell us who is asking about your security. A technical consultant will scope it with you and send a fixed quote.
04How it works
How we make recovery predictable
Recovery starts with a business decision, not a product. We agree the targets with you, then build and test backups to meet them. For systems that must be running again within hours, see disaster recovery.
- Step 1
Agree targets
For each system we agree how much data you can afford to lose and how long you can be without it.
- Step 2
Set up
Schedules, retention and offsite copies set to meet those targets. The first full copy runs out of hours with bandwidth limits, then only changed blocks are sent.
- Every day
Monitor
Backup jobs are checked and failures followed up. Servers and core services are monitored 24/7.
- On a schedule
Test and update
Files, mailboxes and servers restored on a schedule, with the time recorded. The recovery runbook is updated when your systems change.
Related stories and services
05Recognised and certified
A top 50 MSP in Australia, three years running
Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.
ISO 27001
Information securityOur information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.
How we protect your dataISO 9001
Quality managementSupport tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.
06Client view
What MTAWA says about working with Austin Technology
“Austin Technology provides us with extreme confidence in the stability of our networks and systems, consistently delivering exceptional IT support. Their proactive, responsive approach ensures that we have the support we need when we need it most.”
07Questions
Cloud backup questions
What businesses ask us about backup and recovery. Anything else, call 1300 787 429.
01Does Microsoft back up Microsoft 365?
Not in the way most people expect. Microsoft keeps the service running and keeps deleted items for a short time. Deleted email is recoverable for 14 days by default and 30 at most; deleted SharePoint sites are kept for 93 days. Under Microsoft's shared responsibility model your data stays your responsibility, so a separate backup covers what falls outside those windows.
02How much does cloud backup cost?
Microsoft 365 backup is from $5 per user per month. Backups of servers in AustinCloud are included in the hosting price. Veeam Vault offsite copies are billed per TB. For servers in your office we give you a fixed quote after the restore test.
03Is our backup data kept in Australia?
For systems in AustinCloud, yes. It runs across three Perth data centres and hosted data stays in WA. Before you sign up we tell you exactly where every other copy is stored, including Microsoft 365 and Veeam Vault backups.
04How fast can you restore after ransomware?
It depends on the system and the targets we agreed. Single files and mailboxes come back quickly; whole servers take longer. That is why we set a recovery time for each system and test it. Where copies are immutable, there is a clean version to restore from, because nobody can change or delete it during the lock period.
05How long does setup take, and will it slow our network?
Setup starts with the restore test and a plan with dates. The first full copy of a server takes the longest, so we run it outside business hours and limit the bandwidth it uses. After that, only changed blocks are sent.
06Does this work with our IT person?
Many clients have an internal IT person who keeps running everyday IT while we run, monitor and test the backups and report to both of you.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
08Cloud backup
Find out if your backup works
before you need it.
Tell us what you back up today and how. A technical consultant will scope what a full recovery needs and send a fixed monthly price.