Law, accounting and advisory firms

IT for professional firms that clients trust

We look after IT for law firms, accountants, financial advisers, real estate agencies and consultancies. Systems that protect client money and confidential files, practice software that works and a service desk that respects billable time.

Talk to us See pricing

Your price in two minutes, no email needed. Or call 1300 787 429.

Adviser meeting with a client in a Perth office

Security that won a clientPalisades, Essential Eight ML1

ML1Essential Eight for Palisades, which helped them win a new client partnership
98.3%Of the staff we support rate our service desk positively
ISO27001 and 9001 certified, so your supplier register has an audited IT provider
30⁺People in our Subiaco office, not a call centre

Trusted by businesses across WA

01The risks

Where firms are most exposed

Business email compromise with a financial loss made up 15% of business cybercrime reports to ASD in the 2024 to 2025 financial year. The average cost of a report was $56,600 for a small business and $97,200 for a medium one.

A payment gets redirected
An attacker takes over a mailbox, waits for a settlement, trust transfer or invoice, then sends new bank details. Consumer Protection WA says real estate agents are liable for trust money lost this way.
FixPhishing resistant MFA, email security that flags impersonation and a call back rule for every change to bank details.
Confidential files are shared too widely
Client files end up in personal email, public links and old laptops, and nobody can say who has seen what.
FixPermissions by client or matter, sharing controls in Microsoft 365 and encrypted, managed devices.
New obligations have arrived
From 1 July 2026, lawyers, conveyancers, accountants and real estate agents that provide designated services became reporting entities under Australia's anti money laundering laws. Small firms must now follow the Privacy Act, including the breach notification scheme, for that work.
FixSecure storage, access controls and logging for customer due diligence records, with a breach response plan behind them.
Practice software slows the day
Practice management, document management and accounting platforms that are slow or poorly set up cost billable hours every week.
FixMicrosoft 365, integrations and devices set up properly, with a service desk that fixes problems while you get on with client work.

02What we look after

IT that respects billable time

Fast support and secure email and files, with security your clients and insurer can check.

2.1

Fast support

A Perth service desk that answers in about 25 seconds and fixes most issues remotely, with engineers onsite across the metro area.

Service desk / onsite / after hours options

2.2

Email and payment fraud protection

Email security, impersonation detection and identity threat monitoring on Microsoft 365.

Email security / identity threat detection / MFA

2.3

Documents and collaboration

SharePoint, Teams and OneDrive structured by client or matter, with permissions and retention that match your practice.

SharePoint / Teams / retention

2.4

Devices and remote work

Laptops encrypted, patched and managed with Intune, so a lost device is an inconvenience rather than a data breach.

Intune / encryption / patching

2.5

Security and compliance

SecureShield plans with 24/7 monitoring, Essential Eight controls and evidence for client and insurer questionnaires.

SecureShield / Essential Eight / questionnaires

2.6

Phones

Cloud phones and Teams calling for reception and for staff working from anywhere.

Cloud phones / Teams calling

03Profession rules

What your profession expects of your IT

Each profession has its own rules, but they point the same way: protect client money, keep client information confidential and be able to show how.

IT related obligations by profession and how Austin Technology helps
Profession	What it asks of you	How we help
Law firms	The Legal Practice Board of WA says online trust transfers should only be approved by properly authorised people, and passwords should not be entrusted to a bookkeeper or office manager	Individual accounts, MFA and approval settings that match the Board's guidance
Accountants and tax agents	The Tax Practitioners Board Code Determination requires a documented quality management system that covers protecting client confidentiality. It has applied to firms of 100 or fewer employees since 1 July 2025	Documented security controls, access management and evidence for your quality system
Real estate agencies	Consumer Protection WA says agents are liable for trust funds lost to scams and should use two factor authentication	MFA, email security and a payment verification process
AML/CTF reporting entities	Since 1 July 2026, lawyers, conveyancers, accountants and real estate agents that provide designated services have AML/CTF obligations, and small firms must follow the Privacy Act for that work	Secure storage and access controls for customer due diligence records
Every firm	Businesses over $3 million turnover must protect personal information, notify eligible data breaches and report any ransomware payment to ASD within 72 hours	Controls, logging and an incident response plan that covers each step

We handle the technical controls and evidence. For legal interpretation we work alongside your advisers, AUSTRAC guidance and your professional body.

Want to see what this looks like for your business?

Tell us about your team and systems. A technical consultant will scope it with you and send a fixed quote.

Talk to us 1300 787 429

04Proof

Security that won the work

For professional firms, security is now part of how clients choose you.

Two Palisades consultants working together at a laptop

Consulting · Cyber security

Palisades case study

Met a prospective client's security requirements and won the partnership.

Architecture · Microsoft 365

Mowbray Architecture case study

From iCloud and a desktop server to SharePoint, new WiFi and a weekend cutover.

Client questionnaires

We help firms answer client and insurer security questionnaires with evidence from their own systems, not guesses.

Cyber security services

Certified and onshore

ISO 27001 certified, with hosted data and primary backups kept in Perth.

Security and governance

Related industries

IT for law firms IT for engineering firms IT for not for profits

05Recognised and certified

A top 50 MSP in Australia, three years running

Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.

Cloudtango Top 50 MSP in Australia 2026, 2025 and 2024

Top 50 MSP in Australia Cloudtango, 2024, 2025 and 2026. Assessed on client satisfaction, growth and the depth of our security, support and infrastructure services. Read our client reviews on Cloudtango

Two Austin Technology team members sharing a laugh in the Subiaco office

ISO 27001

Information security

Our information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.

How we protect your data

ISO 9001

Quality management

Support tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.

06Questions

Professional services IT questions

What partners and practice managers ask us most. Anything else, call 1300 787 429.

How do we stop payment redirection fraud?

Combine technology and process. MFA and email security make mailbox takeover much harder, and a firm rule to confirm any change to bank details by phone, on a number you already hold, stops most of the rest.

Do you support our practice management software?

Yes. Whether you run LEAP, Actionstep, Xero Practice Manager or another platform, we look after the Microsoft 365, devices, network and integrations it depends on, and work with the vendor on application issues.

What do the AML/CTF reforms mean for our IT?

If your firm became a reporting entity on 1 July 2026, you now hold customer identification and due diligence records that must be kept securely, and small firms must follow the Privacy Act for that work. We set up storage, access controls and logging for those records. AUSTRAC guidance and your advisers cover the legal side.

Can staff work securely from home or from court?

Yes. Managed, encrypted laptops, MFA and secure access to files and practice software mean staff can work anywhere without copying client files to personal devices.

A client has sent us a security questionnaire. Can you help?

Yes. We help you answer accurately, fix the gaps that matter and provide the evidence. Palisades won a new client partnership after we aligned them with the Essential Eight.

What does IT support cost for a firm our size?

A monthly fee per user covers support, monitoring and security, with projects quoted before we start. A technical consultant scopes it with you and sends a fixed quote.

Client feedback

What our clients say

1,800+ reviews from the people who call our Perth service desk every day.

1,800+
25
60+

01 / 08

“Turns every IT problem into a non-issue”

Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.

Bronte J.Indian Ocean Hotel
“Patient, capable and a genuine listener”

The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.

Peter MidgleyPowertech
“Steady, thoughtful and stress free”

Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.

Jason CavallaroCallidus Process Solutions
“Resolved the issue within minutes”

The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.

Kirk LentonPilbara Construction
“The extra guidance made it more valuable”

Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.

Tony YoungOptimus Real Estate
“Resolved quickly, with none of my work lost”

They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.

Warner PriestInterContinental Energy
“Calm, patient and always willing to help”

Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.

Peter AlexanderKoch Solutions
“Refreshing after two unreliable IT providers”

After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.

Mark HutchisonLifewood