IT for professional firms that clients trust
We look after IT for law firms, accountants, financial advisers, real estate agencies and consultancies. Systems that protect client money and confidential files, practice software that works and a service desk that respects billable time.
Your price in two minutes, no email needed. Or call 1300 787 429.
★★★★★ 4.9 on Google from 60+ reviews
- ML1Essential Eight alignment for Palisades, helping win a new client
- 98.3%Client satisfaction from 1,800+ ratings on closed tickets
- ISO 27001and 9001 certified, audited externally
- Top 50MSP in Australia, three years running
Trusted by 300+ organisations, including
Where firms are most exposed
Business email compromise with a financial loss made up 15% of business cybercrime reports to ASD in the 2024 to 2025 financial year. The average cost of a report was $56,600 for a small business and $97,200 for a medium one.
A payment gets redirected
An attacker takes over a mailbox, waits for a settlement, trust transfer or invoice, then sends new bank details. Consumer Protection WA says real estate agents are liable for trust money lost this way.
FixPhishing resistant MFA, email security that flags impersonation and a call back rule for every change to bank details.
Confidential files are shared too widely
Client files end up in personal email, public links and old laptops, and nobody can say who has seen what.
FixPermissions by client or matter, sharing controls in Microsoft 365 and encrypted, managed devices.
New obligations have arrived
From 1 July 2026, lawyers, conveyancers, accountants and real estate agents that provide designated services became reporting entities under Australia's anti money laundering laws. Small firms must now follow the Privacy Act, including the breach notification scheme, for that work.
FixSecure storage, access controls and logging for customer due diligence records, with a breach response plan behind them.
Practice software slows the day
Practice management, document management and accounting platforms that are slow or poorly set up cost billable hours every week.
FixMicrosoft 365, integrations and devices set up properly, with a service desk that fixes problems while you get on with client work.
Tell us about your firm and your systems. A technical consultant will scope it with you and send a fixed quote.
IT that respects billable time
Fast support and secure email and files, with security your clients and insurer can check.
Fast support
A service desk that answers in about 25 seconds and fixes most issues remotely, with engineers onsite when needed.
Service desk, onsite and after hours options
Email and payment fraud protection
Email security, impersonation detection and identity threat monitoring on Microsoft 365.
Email security and MFA
Documents and collaboration
SharePoint, Teams and OneDrive structured by client or matter, with permissions and retention that match your practice.
SharePoint, Teams and retention
Devices and remote work
Laptops encrypted, patched and managed with Intune, so a lost device is an inconvenience rather than a data breach.
Intune, encryption and patching
Security and compliance
SecureShield plans with 24/7 monitoring, Essential Eight controls and evidence for client and insurer questionnaires.
SecureShield and questionnaires
Phones
Cloud phones and Teams calling for reception and for staff working from anywhere.
Cloud phones and Teams calling
What your profession expects of your IT
Each profession has its own rules, but they point the same way: protect client money, keep client information confidential and be able to show how.
| Profession | What it asks of you | How we help |
|---|---|---|
| Law firms | The Legal Practice Board of WA says online trust transfers should only be approved by properly authorised people, and passwords should not be entrusted to a bookkeeper or office manager | Individual accounts, MFA and approval settings that match the Board's guidance |
| Accountants and tax agents | The Tax Practitioners Board Code Determination requires a documented quality management system that covers protecting client confidentiality. It has applied to firms of 100 or fewer employees since 1 July 2025 | Documented security controls, access management and evidence for your quality system |
| Real estate agencies | Consumer Protection WA says agents are liable for trust funds lost to scams and should use two factor authentication | MFA, email security and a payment verification process |
| AML/CTF reporting entities | Since 1 July 2026, lawyers, conveyancers, accountants and real estate agents that provide designated services have AML/CTF obligations, and small firms must follow the Privacy Act for that work | Secure storage and access controls for customer due diligence records |
| Every firm | Businesses over $3 million turnover must protect personal information, notify eligible data breaches and report any ransomware payment to ASD within 72 hours | Controls, logging and an incident response plan that covers each step |
Swipe the table sideways to see every column.
We handle the technical controls and evidence. For legal interpretation we work alongside your advisers, AUSTRAC guidance and your professional body.
We prove it in 90 days, or you walk away
Changing IT provider is a big decision, so the risk should sit with us. If we haven’t earned your trust in the first 90 days, you can walk away with nothing owing on the rest of your agreement.
- Day 1
No onboarding fee
You start on your plan with nothing extra to pay.
- Any time
14 days to fix it
Tell us in writing what is not working and we put it right.
- Up to day 90
Walk away if we have not
Nothing owing on the rest of your agreement.
- If you go
A clean handover
Admin access, passwords and documentation handed over at no charge.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificate- Accounting
Regency Partners
An ageing office server switched off 18 days after the first PC moved to Entra ID, followed by Windows 11 and cloud printing.
- Professional services
Palisades
Intune, conditional access and the Essential Eight, which met a prospective client's security requirements and won the work.
- Architecture
Mowbray Architecture
From iCloud and a desktop server to SharePoint, new wifi and a weekend cutover.
- Client stories
All client stories
Sixteen stories with the numbers.
Professional services IT questions
What partners and practice managers ask us most. Anything else, call 1300 787 429.
How do we stop payment redirection fraud?
Combine technology and process. MFA and email security make mailbox takeover much harder, and a firm rule to confirm any change to bank details by phone, on a number you already hold, stops most of the rest.
Do you support our practice management software?
Yes. Whether you run LEAP, Actionstep, Xero Practice Manager or another platform, we look after the Microsoft 365, devices, network and integrations it depends on, and work with the vendor on application issues.
What do the AML/CTF reforms mean for our IT?
If your firm became a reporting entity on 1 July 2026, you now hold customer identification and due diligence records that must be kept securely, and small firms must follow the Privacy Act for that work. We set up storage, access controls and logging for those records. AUSTRAC guidance and your advisers cover the legal side.
Can staff work securely from home or from court?
Yes. Managed, encrypted laptops, MFA and secure access to files and practice software mean staff can work anywhere without copying client files to personal devices.
A client has sent us a security questionnaire. Can you help?
Yes. We help you answer accurately, fix the gaps that matter and provide the evidence. Palisades won a new client partnership after we aligned them with the Essential Eight.
What does IT support cost for a firm our size?
A monthly fee per user covers support, monitoring and security, with projects quoted before we start. A technical consultant scopes it with you and sends a fixed quote.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Protect client trust
before someone tests it.
Tell us about your firm and your systems. A technical consultant will scope your support and security with you, then send a fixed quote.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au