Unified Communications Perth
Maintain secure, uninterrupted communications, supported by expert monitoring and security, so your team can work, collaborate, and talk anywhere, anytime.
Improve Team Collaboration and Communication with Managed UC Solutions
Why choose
Austin Technology?
Chris Wade - Senior Solutions Engineer
Certified Hosted PBX Specialists
Our team is certified in 3CX and other cloud-based business phone systems, able to provide high quality telephony support.
Rapid Responses
We triage and address support ticket requests within a 15-minute window to resolve your issues swiftly.
Unlimited Support
Our dedicated team is available around the clock to provide you with the support you need, when you need it.
Essential 8 Security Alignment
We align the security measures of your UCaaS platforms with Australia’s certified risk mitigation strategies.
Modern Communication Solutions
Gain access to advanced UC solutions and tools for comprehensive management of your business communications.
Accountability and Transparency
Our team proactively addresses UC issues at the root, and sees them through to resolution.
All-in-One Service
Eliminate the need for multiple vendors with our end-to-end unified communications services and support.
Strong Local Presence
We are deeply embedded in Perth’s community, and committed to supporting our diverse local businesses.
Our Core Services: Unified Communications for Perth Businesses
Austin Technology’s managed UC solutions allow companies to integrate voice, video, messaging, and other communication platforms into a single system.
Our Unified Communications as a Service (UCaaS) solutions offer a complete, cloud-based solution. By delivering UC via the cloud, your business can enjoy flexible and cost-effective communication and collaboration tools, enabling seamless connectivity across all devices and locations.
- Full-featured unified communications solutions
- Access from anywhere, on any device
- Cost-effective, reducing the need for on-premise infrastructure
- Enhanced security with 24/7 monitoring
Our hosted 3CX PBX solution provides a reliable, cloud-based phone system that delivers video conferencing, call routing, and call recording, reducing the cost of overheads. This easy-to-manage system is scalable to your needs, making it perfect for businesses of any size.
- Advanced call management features
- Fully hosted and managed
- Voicemail to email and call recording
- Seamless integration with collaboration tools
With our Microsoft Teams Calling support, you can integrate your phone system directly with Teams, giving your team members the ability to make and receive calls from anywhere, using a single platform.
- Seamless integration with Microsoft Teams
- Secure, cloud-based voice calling
- Increased productivity with a unified platform
- Advanced call recording and analytics capabilities
Our unified communications (UC) solutions integrate smoothly with a wide range of communication platforms and business systems. From CRM and ERP systems to other collaboration and communications tools, we ensure that your UC setup works in harmony with your existing technologies.
- Customised integrations with existing platforms
- Increased productivity through automated workflows
- Enhanced user experience with seamless system interactions
- Support for major business applications
Austin Technology provides expert onsite installations in Perth for your unified communications solutions. Our team of certified engineers ensures your system is set up correctly, guaranteeing a smooth transition with minimal disruption to your business operations.
- Professional setup by certified engineers
- Customised configurations based on your requirements
- Hands-on support during and after installation
- Minimal downtime for your business
Our managed UC services extend to comprehensive managed telephony solutions. We handle everything from phone system setup and maintenance to ongoing support, ensuring that your business communications run smoothly and efficiently.
- Fully managed, cloud-based telephony services
- Proactive monitoring and maintenance
- 24/7 support for maximum uptime
- Scalable UCaaS solutions tailored to your business needs
Discover Efficient, Secure, and Reliable UCaaS Solutions
Transitioning to a Unified Communications as a Service (UCaaS) solution eliminates the need for costly hardware upgrades and ongoing maintenance. By utilising our cloud service, your business can achieve significant cost savings while enhancing work-from-anywhere capabilities.
With integrated communications tools like Microsoft Teams and cloud-based phone systems, our UC as a Service ensures your team can collaborate and communicate effortlessly. Features such as video conferencing, instant messaging, and call recording allow for more efficient communication and collaboration, whether your people are in the office, at home, or on the road.
With Austin Technology, you’ll experience the benefits of UCaaS, including increased efficiency and a robust, secure cloud service that adapts as your company grows.
Stay Connected with the Unified Communications Solutions Your Business Needs
As a leading unified communications service provider in Perth, Austin Technology combines local expertise with global technology solutions. We understand the communication needs of businesses in the region, ensuring that our UCaaS solutions are tailored to meet both current and future requirements.
Whether you’re in need of a cloud-based phone system, call recording, or advanced communications features, our managed UC solutions ensure that your team remains connected and productive.
What Our Clients Say
- CASE STUDIES
Client Success Stories
- OUR SERVICES
Four service pillars,
one IT partner
We run your IT as one service. Service desk, devices, security, cloud and projects all sit with a local team that knows your business.
We organise this into four pillars so you can see how we help. Manage keeps everyday IT running. Secure reduces cyber risk. Modernise moves you to better cloud and Microsoft 365 tools. Innovate uses projects, data and automation to improve how your business runs.
- Latest News
ICT Articles & Company News
FAQs for Businesses
Most transitions finish in six to eight weeks, depending on the size and complexity of your environment. We handle the detailed work such as assessment, documentation, team training and cutover planning. The goal is a smooth changeover with minimal disruption for your staff.
We work with your timeline. Many clients start planning the move while their current contract is still in place. We can complete the assessment and build a transition plan so you are ready when the contract ends. If you want to exit early, we help you understand the risks and steps, but the decision stays with you.
Onboarding starts with a structured discovery of your systems, security and pain points. We document your environment, set up monitoring and backups, and agree on priorities for the first few months. Your team receives clear instructions on how to contact us and what to expect from support. You get a named contact and regular check ins during the early phase.
Yes. Many clients keep an internal IT person or team and use Austin Technology to extend capacity and skills. We agree clear roles so everyone knows who owns support, projects and decision making. Your internal team stays close to the business while we handle areas such as service desk, security, cloud or specialist project work.
Security is built into our services, not added at the end. We focus on strong identity controls, patching, endpoint protection, backups and user awareness. Our security work aligns with recognised frameworks such as the ACSC Essential Eight. You receive regular updates on risks, improvements and any incidents.
Serious incidents follow a clear response plan. We focus first on restoring critical systems and access so your staff can work again. Then we investigate the cause, close any gaps and support any reporting you need to do. After recovery we review the event with you and update your plans so you are better prepared next time.
Good questions include where the support team is based, how they handle security, how they store and protect your data, what their response times are and how they work with internal teams. You can also ask how they align with standards like the Essential Eight and what their onboarding process looks like. The answers should be clear, specific and easy to understand.
No. You get a named main contact, but more than one engineer knows your environment and documentation sits in our central systems. If someone is away or changes role, another team member can step in without you having to start again. This reduces key person risk and keeps support consistent.
Ready To Make The Switch?
If your IT partner has stopped keeping up, let us step in.
Over 200 Perth organisations have moved their IT to Austin Technology. Most tell us the same thing: “We should have done this years ago.”
Tell us a bit about your business and what is not working. We will come back to you within one business day to see if we are a good fit.
