IT for engineering firms, from tender to handover
We look after IT for engineering firms that work in big models, across several sites and under client security requirements. That means fast file access for the design team, dependable links to site and the security evidence your tenders ask for.
Your price in two minutes, no email needed. Or call 1300 787 429.
★★★★★ 4.9 on Google from 60+ reviews
- 380+Users across six sites at thyssenkrupp
- 200+Users at PPS Water Group, up from 35
- ML2Essential Eight alignment for Powertech, helping win a defence client
- ISO 27001and 9001 certified, audited externally
Trusted by 300+ organisations, including
The problems we fix most often
Engineering firms can usually describe their IT problem in one line: a model that takes ten minutes to open, a site office that keeps dropping out or a tender form asking about controls nobody has written down.
Big models are slow to open and save
Revit, AutoCAD, Civil 3D and point cloud files are large, and they expose a slow network, a synced folder or an undersized workstation straight away. Autodesk's requirements for Revit cloud worksharing start at 5 Mbps of symmetrical bandwidth per user, with 10 to 25 Mbps for good performance.
FixWorkstations specified for the software you run, a network sized for large files and the right home for each model, whether that is Autodesk cloud, a file server or both.
Site and regional offices drop out
Project teams in Port Hedland, Karratha or on a client site need the same files and systems as head office. One consumer internet service is not enough when a submission is due.
FixBusiness fibre where it is available and 4G, 5G or satellite failover where it is not, with SD-WAN moving traffic between them automatically.
Tenders ask for security evidence
Government, resources and defence clients now ask suppliers about MFA, backups, patching and incident response, and some ask for an Essential Eight maturity level or ISO 27001. The WA Government's Cyber Security Policy asks agencies to check the security maturity of the suppliers they use.
FixControls mapped to the Essential Eight, with written evidence ready for questionnaires and audits.
Project data leaves with people
Contractors come and go, drawings get sent from personal accounts and old laptops keep copies of client files nobody remembers.
FixJoiner and leaver processes, controlled sharing in SharePoint and Autodesk, encrypted devices and data loss prevention for the files that matter.
Tell us about your offices, sites and design systems. A technical consultant will scope it with you and send a fixed quote.
IT built around how engineers work
One team for support, devices, security, cloud and connectivity, so nothing falls between providers when a deadline is close.
A service desk your team can reach
A service desk that answers in about 25 seconds, with engineers onsite when something needs hands on.
Service desk, onsite and after hours options
Workstations and devices
CAD workstations, laptops and screens specified, supplied and managed, so a new starter has a working machine on day one.
Procurement, Intune and patching
Files, models and collaboration
SharePoint, Teams and Autodesk cloud set up so the right people see the right drawings, inside and outside the business.
Microsoft 365, SharePoint and Autodesk Forma
Links between offices and site
Fibre, SD-WAN and failover that keep regional offices and site sheds working on the same systems as the main office.
SD-WAN, fibre, 4G, 5G and satellite
Private cloud and backup
File servers and project archives hosted in our private cloud, close to your users and backed up to immutable storage.
AustinCloud, hybrid and immutable backup
Security and compliance
24/7 monitoring, Essential Eight uplift and DISP support for firms that work with Defence.
SecureShield, Essential Eight and DISP
The security questions your clients will ask
Engineering firms usually meet these requirements through a contract or a tender rather than a regulator. This is what each one asks of you and how we help.
| Requirement | What it asks of you | How we help |
|---|---|---|
| Essential Eight | A maturity level, often ML1 or ML2, set by government, resources or insurer questionnaires | Assessment, uplift in order of risk and a score you can share |
| DISP | Defence now asks members to meet Essential Eight Maturity Level 2 on the systems they use to work with Defence, alongside governance, personnel and physical security | The cyber controls and the evidence behind them, through our DISP compliance service |
| ISO 27001 | A certified information security management system. Certificates to the 2013 version expired on 31 October 2025, so tenders now expect ISO/IEC 27001:2022 | We are certified to it ourselves and can prepare your controls and evidence |
| WA Government contracts | Agencies assess supplier security and can require you to report an incident within 24 hours | Logging and an incident response plan that make a 24 hour report realistic |
| Critical infrastructure clients | Energy, water and port operators under the SOCI Act must manage supplier risk, and pass those questions down to their consultants | Answers backed by evidence from your own systems |
Swipe the table sideways to see every column.
We handle the technical controls and evidence. For contract and legal interpretation we work alongside your advisers. Chasing work on the Henderson defence precinct or the wider AUKUS supply chain? DISP membership is usually the first gate. See DISP compliance.
We prove it in 90 days, or you walk away
Changing IT provider is a big decision, so the risk should sit with us. If we haven’t earned your trust in the first 90 days, you can walk away with nothing owing on the rest of your agreement.
- Day 1
No onboarding fee
You start on your plan with nothing extra to pay.
- Any time
14 days to fix it
Tell us in writing what is not working and we put it right.
- Up to day 90
Walk away if we have not
Nothing owing on the rest of your agreement.
- If you go
A clean handover
Admin access, passwords and documentation handed over at no charge.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificate- Engineering
ERM
A server rebuild on hardware ERM already owned, remote file access and a network planned for the new site.
- Engineering
Koch Solutions
A hyper converged platform at NEXTDC P2 and faster links between sites.
- Engineering
Powertech
Essential Eight Maturity Level 2 alignment and approval to start work with a new client.
- Client stories
All client stories
Sixteen stories with the numbers.
Do you support Autodesk and other engineering software?
Yes. We look after everything those applications depend on: workstations, licensing, networks, file storage and Autodesk cloud access. For application specific questions we work with your reseller or the software vendor, so you do not have to referee between them.
Where should our Revit or CAD models live?
It depends on how your team collaborates. Autodesk cloud worksharing suits teams spread across offices and partners. A file server in our private cloud or your office suits very large files and teams that mostly work in one place. Synced OneDrive folders are fine for documents but not for live central models. We recommend a setup after looking at how you work.
Can you help us meet a client's Essential Eight or ISO 27001 requirement?
Yes. We assess where you are, close the gaps in order of risk and give you the evidence to answer the questionnaire. We are ISO 27001 certified ourselves, so we know what auditors look for.
Do you support staff in regional WA and on client sites?
Yes. Remote support covers all of regional WA, and we set up connectivity, devices and access for site and regional offices. Onsite visits cover the Perth metro area and regional WA, and offices in other states are covered through our partners.
We need DISP membership for a Defence contract. Where do we start?
With the cyber requirement, because it usually takes the longest. Defence now asks DISP members to meet Essential Eight Maturity Level 2 on the systems they use to work with Defence. Our DISP compliance service covers the controls, the evidence and the governance documents.
How much does IT support cost for an engineering firm?
Most firms pay a monthly fee per user that covers support, monitoring and security, with projects quoted separately. A technical consultant scopes it with you and sends a fixed quote based on your users, sites and systems.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Your next tender
will ask about security.
Tell us about your offices, sites and design systems. A technical consultant will scope your support and security with you, then send a fixed quote.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au