Engineering firms

IT for engineering firms, from tender to handover

We look after IT for engineering firms that work in big models, across several sites and under client security requirements. That means fast file access for the design team, dependable links to site and the security evidence your tenders ask for.

Talk to us See pricing

Your price in two minutes, no email needed. Or call 1300 787 429.

Engineers marking up project drawings in a site office

380+ users, six locationsthyssenkrupp Industrial Solutions

380+Users across six locations supported for thyssenkrupp Industrial Solutions
200+Users at PPS Water Group, which started with us as a team of 35
ML2Essential Eight alignment for Powertech, which helped win a defence grade client
ISO27001 and 9001 certified ourselves, so your supplier checks are simple

Trusted by businesses across WA

01Where it goes wrong

The problems we fix most often

Engineering firms can usually describe their IT problem in one line: a model that takes ten minutes to open, a site office that keeps dropping out or a tender form asking about controls nobody has written down.

Big models are slow to open and save
Revit, AutoCAD, Civil 3D and point cloud files are large, and they expose a slow network, a synced folder or an undersized workstation straight away. Autodesk's requirements for Revit cloud worksharing start at 5 Mbps of symmetrical bandwidth per user, with 10 to 25 Mbps for good performance.
FixWorkstations specified for the software you run, a network sized for large files and the right home for each model, whether that is Autodesk cloud, a file server or both.
Site and regional offices drop out
Project teams in Port Hedland, Karratha or on a client site need the same files and systems as Perth. One consumer internet service is not enough when a submission is due.
FixBusiness fibre where it is available and 4G, 5G or satellite failover where it is not, with SD-WAN moving traffic between them automatically.
Tenders ask for security evidence
Government, resources and defence clients now ask suppliers about MFA, backups, patching and incident response, and some ask for an Essential Eight maturity level or ISO 27001. The WA Government's Cyber Security Policy asks agencies to check the security maturity of the suppliers they use.
FixControls mapped to the Essential Eight and scored every quarter, with written evidence ready for questionnaires and audits.
Project data leaves with people
Contractors come and go, drawings get sent from personal accounts and old laptops keep copies of client files nobody remembers.
FixJoiner and leaver processes, controlled sharing in SharePoint and Autodesk, encrypted devices and data loss prevention for the files that matter.

02What we look after

IT built around how engineers work

One team for support, devices, security, cloud and connectivity, so nothing falls between providers when a deadline is close.

2.1

A service desk your team can reach

A service desk that answers in about 25 seconds, with engineers onsite across the metro area when something needs hands on.

Service desk / onsite / after hours options

2.2

Workstations and devices

CAD workstations, laptops and screens specified, supplied and managed, so a new starter has a working machine on day one.

Procurement / Intune / patching

2.3

Files, models and collaboration

SharePoint, Teams and Autodesk cloud set up so the right people see the right drawings, inside and outside the business.

Microsoft 365 / SharePoint / Autodesk Forma

2.4

Links between offices and site

Fibre, SD-WAN and failover that keep regional offices and site sheds working on the same systems as the main office.

SD-WAN / fibre / 4G, 5G and satellite

2.5

Private cloud and backup

File servers and project archives hosted in our Perth private cloud, close to your users and backed up to immutable storage.

AustinCloud / hybrid / immutable backup

2.6

Security and compliance

24/7 monitoring, Essential Eight uplift and DISP support for firms that work with Defence.

SecureShield / Essential Eight / DISP

03Client requirements

The security questions your clients will ask

Engineering firms usually meet these requirements through a contract or a tender rather than a regulator. This is what each one asks of you and how we help.

Security requirements engineering firms meet and how Austin Technology helps
Requirement	What it asks of you	How we help
Essential Eight	A maturity level, often ML1 or ML2, set by government, resources or insurer questionnaires	Assessment, uplift in order of risk and a score every quarter
DISP	Defence now asks members to meet Essential Eight Maturity Level 2 on the systems they use to work with Defence, alongside governance, personnel and physical security	The cyber controls and the evidence behind them, through our DISP compliance service
ISO 27001	A certified information security management system. Certificates to the 2013 version expired on 31 October 2025, so tenders now expect ISO/IEC 27001:2022	We are certified to it ourselves and can prepare your controls and evidence
WA Government contracts	Agencies assess supplier security and can require you to report an incident within 24 hours	Logging and an incident response plan that make a 24 hour report realistic
Critical infrastructure clients	Energy, water and port operators under the SOCI Act must manage supplier risk, and pass those questions down to their consultants	Answers backed by evidence from your own systems

We handle the technical controls and evidence. For contract and legal interpretation we work alongside your advisers.

Chasing work on the Henderson defence precinct or the wider AUKUS supply chain? DISP membership is usually the first gate.

DISP compliance

Want to see what this looks like for your business?

Tell us about your team and systems. A technical consultant will scope it with you and send a fixed quote.

Talk to us 1300 787 429

04Proof

Engineering firms we have grown with

Long partnerships with firms across engineering, mining and energy. Each story is written up in full.

Engineering · Infrastructure

ERM case study

A server rebuild on hardware ERM already owned, remote file access and a network planned for the new site.

thyssenkrupp Industrial Solutions office building and signage

Engineering · Managed IT

thyssenkrupp Industrial Solutions case study

380+ users and six sites supported through 100+ projects and a change of owner.

Powertech engineers reviewing plans on a tablet at an industrial site

Engineering · Cyber security

Powertech case study

Essential Eight ML2 alignment and approval to start work with a new client.

A top 50 MSP in Australia, three years running

Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.

Cloudtango Top 50 MSP in Australia 2026, 2025 and 2024

Top 50 MSP in Australia Cloudtango, 2024, 2025 and 2026. Assessed on client satisfaction, growth and the depth of our security, support and infrastructure services. Read our client reviews on Cloudtango

Two Austin Technology team members sharing a laugh in the Subiaco office

ISO 27001

Information security

Our information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.

How we protect your data

ISO 9001

Quality management

Support tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.

06Questions

Engineering IT questions

What engineering firms ask us most. Anything else, call 1300 787 429.

Do you support Autodesk and other engineering software?

Yes. We look after everything those applications depend on: workstations, licensing, networks, file storage and Autodesk cloud access. For application specific questions we work with your reseller or the software vendor, so you do not have to referee between them.

Where should our Revit or CAD models live?

It depends on how your team collaborates. Autodesk cloud worksharing suits teams spread across offices and partners. A file server in our private cloud or your office suits very large files and teams that mostly work in one place. Synced OneDrive folders are fine for documents but not for live central models. We recommend a setup after looking at how you work.

Can you help us meet a client's Essential Eight or ISO 27001 requirement?

Yes. We assess where you are, close the gaps in order of risk and give you the evidence to answer the questionnaire. We are ISO 27001 certified ourselves, so we know what auditors look for.

Do you support staff in regional WA and on client sites?

Yes. Remote support covers all of regional WA, and we set up connectivity, devices and access for site and regional offices. Onsite visits cover the metro area.

We need DISP membership for a Defence contract. Where do we start?

With the cyber requirement, because it usually takes the longest. Defence now asks DISP members to meet Essential Eight Maturity Level 2 on the systems they use to work with Defence. Our DISP compliance service covers the controls, the evidence and the governance documents.

How much does IT support cost for an engineering firm?

Most firms pay a monthly fee per user that covers support, monitoring and security, with projects quoted separately. A technical consultant scopes it with you and sends a fixed quote based on your users, sites and systems.

Client feedback

What our clients say

1,800+ reviews from the people who call our Perth service desk every day.

1,800+
25
60+

01 / 08

“Turns every IT problem into a non-issue”

Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.

Bronte J.Indian Ocean Hotel
“Patient, capable and a genuine listener”

The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.

Peter MidgleyPowertech
“Steady, thoughtful and stress free”

Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.

Jason CavallaroCallidus Process Solutions
“Resolved the issue within minutes”

The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.

Kirk LentonPilbara Construction
“The extra guidance made it more valuable”

Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.

Tony YoungOptimus Real Estate
“Resolved quickly, with none of my work lost”

They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.

Warner PriestInterContinental Energy
“Calm, patient and always willing to help”

Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.

Peter AlexanderKoch Solutions
“Refreshing after two unreliable IT providers”

After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.

Mark HutchisonLifewood