The technology behind your IT and why we chose it
We standardise on a focused set of proven vendors so our engineers know every platform deeply. That means faster fixes, fewer surprises and one team that owns it when something goes wrong.
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- MicrosoftSolutions Partner for Modern Work and for Security
- nbnBusiness Accredited Adviser
- ISO 27001Certified, so every vendor is held to the same standard
- Top 50MSP in Australia, three years running
Trusted by 300+ organisations, including
What a vendor has to prove before we use it
Every product we put in front of a client is something we support for years, so we are picky about what makes the list.
A strong security record
A vendor that takes its own security seriously and responds quickly when issues are found.
In practiceKey suppliers are checked before we rely on them, as part of our ISO 27001 system.
Built for businesses your size
Enterprise capability without enterprise licensing or complexity.
In practicePer user licensing, on monthly or annual terms where the vendor allows it.
Works with the rest of the stack
It integrates cleanly with Microsoft 365 and the tools we use to manage and secure your environment.
In practiceFewer consoles and fewer gaps between products.
Proven in our own business first
We run most of this stack ourselves before we recommend it to anyone else.
In practiceIf it is not good enough for us, it is not good enough for our clients.
Core partners, grouped by what they do for you
The same stack behind every Austin Technology service. Our engineers deploy and support each of these day to day.
Security
Detection, response and protection, with people watching when something gets through.
Cyber security
Huntress
24/7 managed detection and response for endpoints and Microsoft 365 identities, backed by a human security operations centre.
SentinelOne
Endpoint protection that detects and stops threats by their behaviour, not just known signatures.
Blackpoint Cyber
Managed detection and response with a 24/7 security operations centre that contains threats as they happen.
ThreatLocker
Application allowlisting and ringfencing, so only approved software can run. A core Essential Eight control.
Check Point
Email and collaboration security that stops phishing and malicious files in Microsoft 365, plus network security.
Fortinet
FortiGate firewalls and secure networking for offices and multi site businesses.
Sophos
Firewalls and endpoint protection, managed and monitored by our team.
WatchGuard
Business firewalls and secure remote access, managed and monitored by our team.
Cloud and productivity
Microsoft 365, backup and identity: the platforms your people work in every day.
Managed Microsoft 365
Microsoft Solutions Partner
Microsoft 365, Teams, Entra ID, Intune and Azure, with licensing on monthly or annual terms.
Google Workspace support for businesses that run on it, including moves to or from Microsoft 365.
AvePoint
Backup and governance for Microsoft 365, so mail, files and Teams can be restored.
Dropsuite
Email backup and archiving for Microsoft 365 and Google Workspace.
CodeTwo
Central email signature management for Microsoft 365.
Bitwarden
Business password management, included from SecureShield Control.
Adobe
Acrobat and Creative Cloud licensing, supplied and managed with the rest of your software.
Operations
Monitoring, automation, backup and hosting: the tools that keep everything running quietly.
Cloud backup
NinjaOne
Monitoring, patching and remote management for every device we look after.
ConnectWise
Remote access and support tools our service desk uses to fix issues quickly.
Veeam
Backup for servers, private cloud and Microsoft 365, with immutable copies that ransomware cannot alter.
NextDC
Perth datacentres that host AustinCloud, our private cloud platform.
Devices and network
Hardware we supply, set up and support, so staff get a working machine on day one.
HP
Business laptops, desktops and printers, supplied, set up and supported by our team.
Hewlett Packard Enterprise
Servers and storage for on premises and hosted infrastructure.
Lenovo
ThinkPad laptops, desktops and workstations, including higher spec machines for engineering and design.
Apple
Mac, iPhone and iPad managed alongside Windows through Microsoft Intune.
Cisco
Switching, routing and wireless for offices and multi site businesses.
Ubiquiti
Cost effective wifi and networking for smaller offices and sites.
Connectivity and voice
Carriers, NBN and phone systems, managed by the same team as everything else.
Managed cloud phoneYeastar
Business phone systems we set up and support, for businesses that want full control of their calling.
nbn Business Accredited Adviser
Help choosing and moving to the right business nbn services for each site.
Telstra
Business internet and mobile, including coverage for regional sites.
Vocus
Enterprise fibre, including dedicated links between metro and regional sites.
Aussie Broadband
Business NBN and fibre services, managed through us.
Yealink
Desk phones, headsets and meeting room devices for Teams and our phone systems.
You call us, not five vendors
When a product misbehaves, working out whose problem it is can eat days. We own that problem so your staff do not have to.
Vendor cases handled
We log and chase support cases with the vendor on your behalf, and keep you updated until they are resolved.
Licensing and renewals
Licences, renewals and warranty claims handled in one place, so nothing lapses by surprise.
Sourced and set up
Hardware and software sourced, configured and delivered ready to use.
One team for all of it
Support, security, licensing and connectivity sit with the same team.
The stack at work for our clients
Real projects where the right vendors, set up properly, made the difference.
- Engineering
thyssenkrupp Industrial Solutions
380+ users and six sites supported through 100+ projects and a change of owner.
- Engineering
Koch Solutions
Moved to hyper converged infrastructure at NEXTDC P2, with Vocus fibre linking Perth and Port Hedland.
- Energy
InterContinental Energy
Intune, Defender, Huntress, Check Point email security and ThreatLocker working together to reach Essential Eight ML1, on our assessment.
- Client stories
All client stories
Sixteen stories with the numbers.
Are you vendor neutral?
Not completely, and that works in your favour. We standardise on a focused set of vendors so our engineers know them deeply. If you use a platform we do not list, we will tell you straight whether we can support it well.
Can we buy hardware and licences through you?
Yes. We supply devices, networking equipment and software licensing, including Microsoft 365 on monthly or annual terms, and set everything up before it reaches your staff.
Do we have to replace our existing tools?
No. We review what you have during onboarding. If a tool does its job and is supported, it stays. If it is a risk or costs more than it should, we explain why and what we would suggest instead.
Who do we call when a vendor product fails?
Us. We triage the issue, log and manage the vendor case and keep you updated until it is resolved.
Which phone systems do you support?
We set up and support Yeastar phone systems, along with Teams calling for businesses that prefer to stay inside Microsoft 365.
Do you support Google Workspace as well as Microsoft 365?
Yes. We support both, and help businesses move between them when it makes sense.
Not sure your stack
is the right one?
Tell us what you run today. A technical consultant will look at where tools overlap or leave gaps and send a clear recommendation, even if it is to keep what you have.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au