Koch Solutions case study
A hyper converged platform at NEXTDC P2 and faster links between sites.
Client success storiesEngineering and mining
thyssenkrupp keeps 380+ users running across six sites and a change of owner
Since 2016 we have supported thyssenkrupp Industrial Solutions in Australia: more than 380 users, six locations and over 144 virtual servers, through more than 100 projects and the move to FLSmidth ownership in 2022.
- 380+Users supported
- 6Locations across Australia
- 144+Virtual servers managed
- 100+Projects delivered since 2016
01The challenge
Where thyssenkrupp started
thyssenkrupp's Australian division works in the demanding engineering and mining sector, where project teams collaborate constantly across sites and downtime stops work.
Uptime at scale
A large, multi vendor network across engineering and mining sites, where an outage stops project work.
The same support everywhere
Users in Perth, Henderson, Port Hedland, Brisbane and Melbourne all needed the same standard of help.
Modernise while growing
Ageing servers, stronger security needs and cloud plans, all without disrupting operations.
02What we did
Run it, secure it, keep improving it
Our role covers the day to day and the long term: support, security, infrastructure and the vendors that connect it all.
01
Layered security
Data loss prevention, firewalls, advanced threat protection and stronger user authentication, tailored to the business.
02
Servers and cloud
Outdated servers retired and selected workloads moved to the cloud, cutting hardware overheads.
03
Onsite and remote support
Service desk support for users and onsite help when needed, working alongside thyssenkrupp's own IT team.
04
Multi vendor management
We coordinate the external vendors so each one meets thyssenkrupp's standards and the network stays reliable.
05
Ownership transition
After FLSmidth acquired the business in 2022, we aligned systems and support with FLSmidth's standards and extended services to other thyssenkrupp businesses, including Uhde, Nucera and Materials Services.
03How we delivered it
Since 2016, more than 100 projects
2016
Partnership begins
Managed support starts for the Australian division.
Ongoing
100+ projects
From security upgrades to server decommissioning and cloud migrations.
2022
New owner
Systems, support and processes aligned with FLSmidth's standards.
Today
Wider reach
Support extended to other thyssenkrupp businesses, with long term IT planning alongside their team.
Planned and delivered by our team in Subiaco, Perth.
Meet the teamEngineers, project leads and account managers
04The results
The difference for thyssenkrupp
What changed Results
- 01More than 100 projects delivered across the partnership
- 02Faster data access and lower hardware overheads after cloud migrations and server decommissions
- 03Uninterrupted operations through the 2022 change of ownership
- 04A secure, scalable platform with support that adapts as needs change
What made it work Approach
- 01One partner coordinating every vendor
- 02Onsite help backed by a service desk
- 03Working as an extension of the internal IT team
- 04Continuous improvement, project after project
Today
thyssenkrupp's Australian business runs on a secure, scalable foundation, and we continue as its IT partner as it adapts to a fast moving industry.
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All client success stories06Next step
Talk to the team
behind this project.
Tell us what you are working on. A senior engineer will review your IT and security, then outline a plan you can act on, whether you work with us or not.
Level 2, 541 Hay Street, Subiaco WA 6008
Onsite across the Perth metro area. Remote support across regional WA and Australia.