Managed security services with 24/7 response

Managed security services are a team that watches your systems for attackers around the clock and acts when it finds one, so you get the protection of a security team without hiring one. Ours combine a 24/7 security operations centre with the Australian engineers who already look after your IT.

SecureShield is priced per person per month excluding GST: Core is $25, Control is $60 and Command is $100, and every level covers every person and device. The initial assessment and any work to close gaps are quoted as a fixed price project before the level starts. For a quick estimate, get an instant price.

Managed IT keeps your systems running and your staff productive. Managed security looks for threats, stops them and proves your controls work. Many businesses buy them from two providers and lose time in the gap between them. We provide both, so the team that spots a problem is the team that fixes it. See our managed IT support plans.

A security operations centre, or SOC, is a team of analysts who watch security alerts all day and night and respond to real attacks. SOC as a service gives you that team for a monthly fee instead of building your own. It is included on every SecureShield level.

A SIEM collects logs from Microsoft 365, devices and your network in one place, so an investigation takes minutes instead of days and you have evidence for auditors and insurers. It suits businesses with compliance obligations or clients who ask hard questions. Centralised security logging is included from SecureShield Control.

The security operations centre sees it, confirms it is real and contains it, by locking the account or isolating the device where it is safe to do so. Our engineers then clean up, restore what is needed, find how the attacker got in and give you a written summary.

Yes. Many clients start on Core and step up to Control or Command when a contract, insurer or board asks for more. Moving up is a change to your agreement rather than a new project. The controls already in place carry over.

Yes. SecureShield Control maintains your controls at Essential Eight Maturity Level One with SMB1001 Gold alignment, and Command maintains Maturity Level Two with SMB1001 Diamond alignment. Reaching each level is a fixed price project, and the monthly service keeps you there with the evidence. Maturity Level One protects against opportunistic attackers and is the right first target for most businesses. Maturity Level Two adds tighter patching, stronger authentication and more logging. Certification itself is issued by an independent body. See Essential Eight and SMB1001 certification, or download the Essential Eight checklist.

Sometimes. If your business turns over $3 million or more and makes a ransomware or extortion payment, it must be reported to ASD within 72 hours. If personal information may have been exposed, the Notifiable Data Breaches scheme gives you up to 30 days to assess a suspected breach, and an eligible breach must be reported to the OAIC and the people affected as soon as practicable. Our incident response plan, included from Control, sets out who does what and which clocks start, and we work through it with you. See cyber incident response.

No. SecureShield works best alongside our managed IT, because patching, devices and Microsoft 365 are then looked after by the same team that watches your security. If you have your own IT staff, we run SecureShield alongside them and agree who owns what. If you have another IT provider, talk to us about how we can work alongside them.