Security awareness training
Security awareness training your staff will finish
Short monthly lessons and realistic phishing tests that teach your staff to spot scams before they click. We run the whole program for you, and the reports show insurers, clients and auditors that your team is trained.
- 10 minAbout the time each monthly lesson takes
- 34%Of business reports to ASD in 2024 to 25 involved a compromised email account
- MonthlyPhishing tests built from real attacks
- ISO27001 certified ourselves, audited every year
01Why it matters
Most attacks start with one click
Your staff see more scam emails than your IT team ever will. These are the reasons businesses come to us for training.
Scam emails keep getting better
Fake invoices, fake Microsoft sign in pages and emails that look like they come from the boss. Email compromise and email fraud were the two biggest cybercrimes businesses reported to ASD in 2024 to 25.
FixStaff who know the signs, practised every month on scams based on real attacks.
The annual session is forgotten by March
An hour of slides once a year does not change habits. Staff need little and often.
FixOne short lesson a month, easy to fit around real work.
Someone has to run it
Training tools bought and then left alone, because nobody has time to schedule lessons, send tests and chase people.
FixWe run it for you: lessons, tests, reminders and reports.
You are asked to prove it
Insurers, clients and frameworks such as SMB1001 and ISO 27001 all ask whether your staff are trained.
FixMonthly reports that show who has completed what, ready to attach.
02How it works
Little and often, run for you
There is nothing for your team to set up or manage. Staff get a short lesson each month and the occasional test, and you get the reports.
- Enrol
Staff added for you
We add your team from Microsoft 365. There is nothing to install, and new starters and leavers are picked up as your accounts change.
- Learn
A short lesson each month
A story based episode of about 7 to 10 minutes, on a computer or phone, covering one topic properly instead of ten badly.
- Test
Realistic phishing tests
Test emails built from real attacks. Anyone who clicks gets a short explanation straight away, not a telling off.
- Report
Proof, every month
Completion, click and reporting rates for the business, with reminders to anyone who falls behind.
03What staff learn
The scams your team is most likely to see
Lessons cover the situations people meet at work, in plain English, with no jargon to learn.
Phishing and fake invoices
How to spot a fake sign in page, a changed bank account or an urgent request that is not what it seems.
Passwords and sign in prompts
Passphrases, password managers and why you never approve a sign in request you did not start.
Using AI tools safely
What not to paste into public AI tools, and how scammers now use AI to write better emails.
Working away from the office
Public wifi, home networks, lost devices and keeping client information out of personal accounts.
Handling client and personal data
Sending, storing and sharing information safely. What a data breach means for the business.
Reporting something suspicious
Who to tell and how fast, because a quick report is often what stops an attack spreading.
04The evidence
Training you can show someone
More and more people outside your business want to know your staff are trained. The monthly reports answer each of them.
| Who asks | What they want | What you can show them |
|---|---|---|
| Cyber insurers | Proposal forms ask whether staff are trained and how often | Monthly completion reports you can attach to the renewal |
| SMB1001 | Awareness training is required from the Bronze level | Training records that match the control |
| ISO 27001 | A control for security awareness, education and training | A running program with records, not a one off session |
| Clients and tenders | Supplier questionnaires ask how you train staff to spot scams | A plain answer and the evidence behind it |
Swipe the table sideways to see every column.
Security awareness training is part of every SecureShield plan, alongside 24/7 managed detection and response, from $25 per user per month excluding GST.
Compare SecureShield plans05Questions
Training questions
What owners and office managers ask before rolling training out. Anything else, call 1300 787 429.
01How much time does the training take each month?
About ten minutes. Each month there is one short, story based lesson of roughly 7 to 10 minutes that staff can watch on a computer or phone, plus the occasional phishing test that takes no time at all unless someone clicks.
02What happens if someone clicks a phishing test?
They see a short explanation straight away of what gave the email away, and they may be given a quick follow up lesson. Nobody is named and shamed. The point is to learn at the moment it matters, not to catch people out.
03Do we need to install anything?
No. Staff are added from your Microsoft 365 accounts and the lessons run in a web browser. New starters are picked up and leavers removed as your accounts change.
04Can we see who has completed the training?
Yes. You get a monthly report showing who has finished each lesson, who clicked a phishing test and who reported it. Reminders go to staff who fall behind, and managers can be told about overdue lessons.
05Does training count for SMB1001, ISO 27001 or cyber insurance?
Awareness training is required from the Bronze level of SMB1001, ISO 27001 has a control for security awareness and cyber insurance proposal forms usually ask about it. The monthly reports are the evidence each of them asks for.
06Is training enough on its own?
No. Training makes people harder to fool, but some attacks will still get through. It works best alongside email filtering, multi factor authentication and 24/7 monitoring, which is why it sits inside every SecureShield plan.
What our clients say
800+ reviews from the people who call our Perth service desk every day.
700+
30+
70+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“A calm and methodical engineer”
Chris Wade is a great engineer and I have a lot of respect for his professionalism. He approaches every issue with a calm and methodical attitude and communicates clearly so I always understand what is happening. His steady approach and reliability make a real difference to our team, and his support is always appreciated.
Paul GreenGlobal Cardiology
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
06Security awareness training
Make your team
harder to fool.
Book a free security consult. We look at how scams could reach your business and show you how training fits with the rest of your security.