AI Automation Consultant
We provide structured, outcome-focused AI and automation services for businesses looking to simplify operations, improve accuracy, and support strategic decision-making.
Each service targets a specific aspect of your business, ensuring that every initiative is relevant, measurable, and sustainable.
Automate the Grind. Focus on the Work That Matters.
Artificial Intelligence (AI) and automation tools can reshape your internal operations and create more value across every area of the organisation. But to make that change work, you need a consultancy that combines technical skill with an understanding of business outcomes.
This is where Austin Technology stands out.
With our guidance, your organisation can apply automation solutions and AI-powered tools to everyday problems and see measurable improvements in performance and service quality.
2025 CloudTango Top 50 Australian MSP
Why choose
Austin Technology?
Chris Wade - Senior Solutions Engineer
AI and Automation Expertise
Our role is to provide technical precision and practical support throughout your AI and automation project.
Rapid Responses
We triage and address support ticket requests within a 15-minute window.
Innovative Solutions
We help you improve internal decision-making with real-time insights and predictive analytics.
End-to-End Services
We design AI models and automation solutions that support your operational needs and goals.
Accountability and Commitment
We’ve built long-term partnerships on transparency, proactive support, and accountability.
Unlimited Support
Our team is available 24/7 to address any issues that may arise.
Essential 8 Alignment
Our AI and automation services align with the ACSC Essential 8 security standards.
Strong Local Presence
We’re Perth born and grown, and we’re deeply committed to supporting the local community.
Our Core AI & Automation Services
We start by discussing your current position and future direction. This lays the groundwork for informed decisions and successful implementation.
- Clarification of business priorities and challenges
- Development of an AI and automation roadmap
- Identification of suitable AI models and automation solutions
- Guidance on risk, compliance, and infrastructure readiness
Our consultants assess your existing workflows to find areas where intelligent automation services can reduce friction, improve accuracy, and save time.
- Review of current business processes
- Identification of automation opportunities across departments
- Evaluation of existing tools and integrations
- Recommendations for scalable automation solutions
We seamlessly integrate AI-powered tools into your environment without disrupting core operations. This ensures compatibility, performance, and security.
- Technical assessment of current systems
- Integration with Microsoft 365, cloud platforms, and line-of-business apps
- Custom workflows and automation scripting
- Security and compliance validation throughout deployment
We provide the resources and knowledge your team needs to operate, support and expand your AI and automation environment confidently.
- Practical training sessions for internal staff
- Documentation of models, workflows and systems
- Ongoing support for updates, optimisation and troubleshooting
- Advice on future AI developments and opportunities
AI & Automation Agency Services Your Business Needs
AI and automation can bring significant change to how your business operates. Austin Technology is the agency that can make these changes happen.
Our consultancy services are built for real-world outcomes: reducing overheads, improving service delivery, and supporting your team with systems that work. With strong local support and a practical understanding of business operations, we help you move from manual to modern.
Let us build, implement, and support AI and automation solutions that will make a measurable difference to your business.
What Our Clients Say
- CASE STUDIES
Client Success Stories
- OUR SERVICES
Four service pillars,
one IT partner
We run your IT as one service. Service desk, devices, security, cloud and projects all sit with a local team that knows your business.
We organise this into four pillars so you can see how we help. Manage keeps everyday IT running. Secure reduces cyber risk. Modernise moves you to better cloud and Microsoft 365 tools. Innovate uses projects, data and automation to improve how your business runs.
- Latest News
ICT Articles & Company News
FAQs for Businesses
Most transitions finish in six to eight weeks, depending on the size and complexity of your environment. We handle the detailed work such as assessment, documentation, team training and cutover planning. The goal is a smooth changeover with minimal disruption for your staff.
We work with your timeline. Many clients start planning the move while their current contract is still in place. We can complete the assessment and build a transition plan so you are ready when the contract ends. If you want to exit early, we help you understand the risks and steps, but the decision stays with you.
Onboarding starts with a structured discovery of your systems, security and pain points. We document your environment, set up monitoring and backups, and agree on priorities for the first few months. Your team receives clear instructions on how to contact us and what to expect from support. You get a named contact and regular check ins during the early phase.
Yes. Many clients keep an internal IT person or team and use Austin Technology to extend capacity and skills. We agree clear roles so everyone knows who owns support, projects and decision making. Your internal team stays close to the business while we handle areas such as service desk, security, cloud or specialist project work.
Security is built into our services, not added at the end. We focus on strong identity controls, patching, endpoint protection, backups and user awareness. Our security work aligns with recognised frameworks such as the ACSC Essential Eight. You receive regular updates on risks, improvements and any incidents.
Serious incidents follow a clear response plan. We focus first on restoring critical systems and access so your staff can work again. Then we investigate the cause, close any gaps and support any reporting you need to do. After recovery we review the event with you and update your plans so you are better prepared next time.
Good questions include where the support team is based, how they handle security, how they store and protect your data, what their response times are and how they work with internal teams. You can also ask how they align with standards like the Essential Eight and what their onboarding process looks like. The answers should be clear, specific and easy to understand.
No. You get a named main contact, but more than one engineer knows your environment and documentation sits in our central systems. If someone is away or changes role, another team member can step in without you having to start again. This reduces key person risk and keeps support consistent.
Ready To Make The Switch?
If your IT partner has stopped keeping up, let us step in.
Over 200 Perth organisations have moved their IT to Austin Technology. Most tell us the same thing: “We should have done this years ago.”
Tell us a bit about your business and what is not working. We will come back to you within one business day to see if we are a good fit.
