AI and process automation that saves time
We find the manual work that eats your team's week, automate it with Power Automate and AI agents and set clear rules for how staff use AI. Every automation is secured and supported like the rest of your IT.
★★★★★ 4.9 on Google from 60+ reviews
- ISO27001 and 9001 certified, audited externally
- 15 minTriage on every support ticket
- 6Practices in the government's Guidance for AI Adoption, built in
- 300+Client organisations that trust us with their IT
Trusted by 300+ organisations, including
Signs a process is ready to automate
The best candidates are frequent, rule based and dull. Most teams can name three straight away.
The same data is keyed in twice
Invoices arrive by email and someone retypes them into the accounting system. Web forms get copied into the CRM by hand.
FixA Power Automate flow that reads the email or form and creates the record, with a person checking anything unusual.
Approvals stall in inboxes
Purchase orders, leave and expense requests wait for someone to notice an email, and nobody can see where each one is up to.
FixApprovals in Teams or Outlook with reminders, an escalation path and a record of who approved what.
Staff paste client data into free AI tools
People use whatever AI tool they found. Nobody knows where the data goes or what the business allows.
FixApproved AI tools, a written AI use policy and short training. See AI security.
A key process runs on one person's flow
A flow built under someone's own account sends payroll reminders or onboards new clients. When that person leaves, it stops.
FixFlows owned by a service account, documented and monitored, then checked whenever someone leaves.
Have a project in mind? Send us the outline. A technical consultant will scope it with you and come back with a fixed price.
Automation and AI you can support
We build on Microsoft 365 first, because most of your data and people already work there. Where another tool fits better, we say so.
Workflows and approvals
Power Automate flows across Outlook, Teams, SharePoint and your business apps, from simple notifications to approvals with several steps.
Documents and email
Invoices, forms and emails read and turned into records, with AI handling the messy parts and a person checking exceptions.
AI agents
Copilot Studio agents that answer staff or customer questions from your own policies and documents and hand over to a person when they should.
Business app connections
Connectors between Microsoft 365 and your line of business systems. Where coded integration is needed, our software development team builds it.
AI use policy and governance
Approved tools, a written policy on what staff may put into AI and a record of which automations make decisions about people.
Training and support
Practical sessions for the people who use and own each automation, documentation of every workflow and support through our service desk.
The automation review, on a fixed scope
A short look at three to five manual processes. You get a shortlist ranked by time saved, with a fixed quote for each workflow.
The work itself
How often each process runs, how long it takes and where mistakes creep in, measured with the people who do it.
Systems and licences
Where the data lives, which connectors exist and whether your Microsoft 365 licences cover the build.
People and privacy
Whether the process uses personal information or makes decisions about people, and who approves what the automation does.
A ranked shortlist
Estimated hours saved for each candidate, the risks and a fixed quote, so you can start with the one that pays back first.
Fixed quote per workflow
Looking at Microsoft 365 Copilot for your staff? Copilot readiness and rollout have their own page: Microsoft 365 Copilot.
Rules we build in from the start
The Australian Government's Guidance for AI Adoption, released in October 2025, sets out six practices for using AI responsibly. We use it as our checklist and keep the controls practical.
| Risk | What can go wrong | What we set up |
|---|---|---|
| Automated decisions about people | From 10 December 2026, organisations covered by the Privacy Act that use personal information in automated decisions which could affect people's rights or interests must explain this in their privacy policy | A record of which automations use personal information or make decisions, so your privacy policy can describe them accurately |
| Staff use of AI tools | Client or staff data pasted into tools the business has not approved | Approved tools, a written AI use policy and training |
| Who owns an automation | A flow stops when the person who built it leaves | Service accounts, documentation and a named owner for every flow |
| What an agent can see | An agent answers with information the user should not see | Permissions checked first and each agent limited to named sources |
| Human oversight | Nobody notices when an automation gets something wrong | A person approves decisions that matter, with logs of what ran and when |
Swipe the table sideways to see every column.
We handle the technical controls and records. Interpretation of the Privacy Act sits with your legal advisers.
From first review to a working flow
Start small, prove the time saved, then decide what comes next.
- 01
Automation review
We map three to five manual processes with your team and check the systems, licences and privacy questions involved.
- 02
Shortlist and fixed quote
You get the candidates ranked by hours saved, with a fixed quote for each workflow.
- 03
Build and test
We build the first workflow and run it alongside the current process until your team is happy with the results.
- 04
Monitor and support
Flows are documented and monitored. Our service desk handles changes and failures from then on.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificateAutomation and AI questions
What owners and managers ask before they start. Anything else, call 1300 787 429.
Related services and reading
How much does automation cost?
Each workflow gets a fixed quote after the automation review, based on the systems involved and how many exceptions it must handle. Simple approval and notification flows cost far less than document processing or AI agents. If a workflow needs an extra licence, we tell you before you commit.
Do we need licences beyond Microsoft 365?
Sometimes. Microsoft says licences across Microsoft 365 include a limited set of Power Automate capabilities. Workflows that need more use Power Automate Premium, a standalone licence per user. AI agents may need their own licensing. We check your licences during the review so you know the full cost up front.
Is our data safe with AI tools?
It depends on the tool and the setup. We build inside your Microsoft 365 tenant where we can, check permissions before an agent goes live and limit each agent to named sources. A written AI use policy tells staff which tools are approved and what may go into them.
What is the difference between Microsoft 365 Copilot and an AI agent?
Microsoft 365 Copilot is an assistant inside Word, Outlook, Teams and other apps that helps each person with their own work. An agent is built for one job, such as answering policy questions or sorting incoming requests. It can also take actions in a process. Copilot readiness has its own page: see Microsoft 365 Copilot.
How long does a first workflow take, and will it disrupt staff?
The review sets out dates for each workflow. Simple flows are quick. Document processing and agents take longer because they need testing on real examples. We run each new flow alongside the current process until your team trusts it.
We already have an IT person. Why use you?
Your IT person keeps everything running day to day. Automation needs time to map processes, then build, test and document each flow with the right security around it. We work alongside your IT person and hand over the documentation.
Start with the process
everyone dreads.
Tell us which processes eat the most time. A technical consultant will scope them with you, then send a shortlist ranked by hours saved and a fixed quote for each.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or email sales@austintechnology.com.au