Microsoft 365 Copilot
Microsoft 365 Copilot, ready before you buy
We help businesses decide whether Microsoft 365 Copilot is worth paying for, fix the permissions and security it depends on, then roll it out to the people who will use it. Start with a readiness check before you buy a single licence.
- 5,000+Endpoints managed for more than 300 client organisations
- 150+Organisations protected by Austin SecureShield
- 300Users is the limit for Microsoft 365 Copilot Business, the plan built for smaller organisations
- ISO27001 certified, so the way we handle your data is audited externally
Trusted by businesses across WA
01Before you buy
Signs you should plan before you buy
Copilot works from the data your people can already reach. Most of the risk and most of the value come from getting that foundation right.
Staff already use free AI tools
People paste client emails and documents into whatever AI tool they found, and nobody knows where that data goes.
FixCopilot Chat, which Microsoft includes at no additional cost with eligible Microsoft 365 plans, set up as the approved tool with clear rules for staff.
Licences bought, then left unused
A batch of Copilot licences went to managers who tried it twice. The monthly cost stayed.
FixA pilot with the roles most likely to benefit. Usage is checked in the Microsoft 365 admin reports before more licences are bought.
Nobody knows who can see what
Microsoft says Copilot only surfaces data a user can already view. A folder shared with everyone years ago stays shared, but Copilot makes it much easier to find.
FixPermissions and sharing links reviewed and fixed before Copilot is switched on.
Sensitive files carry no labels
Payroll, HR files and client records sit next to everything else, with nothing marking them as sensitive.
FixSensitivity labels and data loss prevention on the files that matter, where your licences include them.
02Which Copilot
Copilot Chat or Microsoft 365 Copilot
Microsoft offers two levels. Many teams should start with Copilot Chat and add paid licences only for the people who will use them every day.
| Compare | Copilot ChatIncluded | Microsoft 365 CopilotPaid licence |
|---|---|---|
| Cost | No additional cost for users with an eligible Microsoft 365 subscription | A licence per user, on top of a qualifying Microsoft 365 plan |
| What it works from | Answers grounded in the web | Your work content in Microsoft 365, such as email, files and meetings, limited to what each user can already open |
| Who it suits | Everyone, as the approved AI tool for drafting and research | People who spend their day in email, documents and meetings |
| Size of business | Any organisation with eligible Microsoft 365 plans | Microsoft 365 Copilot Business is sold for organisations of up to 300 users |
| What to fix first | Clear rules on what staff may enter | Permissions, sharing links and sensitive files, because it can reach everything a user can open |
Microsoft sets licence prices and changes its offers often, so we quote current pricing with your readiness check rather than list it here.
03Readiness check
What the readiness check covers
A fixed scope review of your tenant. You get a written report on what to fix before Copilot goes live and who should get it first.
- 01Oversharing
Sharing links, sites open to everyone and guest access. Once at least one Copilot licence is assigned, SharePoint administrators also get Microsoft's oversharing reports and site access reviews, which we use during rollout.
- 02Sensitive data
Where payroll, HR and client files live and whether labels or data loss prevention should protect them.
- 03Identity and devices
MFA, conditional access and device management, because Copilot is only as safe as the accounts that use it.
- 04Licences and people
Which plans you hold, who would use Copilot daily and who is better served by Copilot Chat.
Permissions in a bigger mess than a readiness fix? Our SharePoint team rebuilds structure and access as a project.
SharePoint consulting
Have a project in mind?
Send us the outline. A technical consultant will scope it with you and come back with a fixed price.
04Rollout
From pilot to everyday use
Only the pilot group gets paid licences until the results show they are worth it. Each stage ends with a clear decision.
- Stage 1
Readiness check
Permissions, sensitive data, sign in controls and licences reviewed, with a written plan and a fixed quote.
- Stage 2
Fix the foundations
Oversharing, labels and sign in gaps fixed in order of risk, without changing how people work day to day.
- Stage 3
Pilot
A small group across different roles uses Copilot with short training on prompts that suit their own work.
- Stage 4
Measure and expand
We review usage with you, drop licences that are not used and extend Copilot to the teams that benefit.
05Around Copilot
The work Copilot depends on
Copilot sits on top of your Microsoft 365 tenant. These services keep the tenant in shape once the rollout is done.
Managed Microsoft 365
Licences, users and security settings managed every month, including Copilot licences as people join and leave.
Licences / users / baselinesEssential Eight
The identity, device and patching controls Copilot relies on, measured against the ASD framework.
MFA / patching / application controlSecurity awareness training
Staff training that now covers what may and may not go into an AI tool.
Training / phishing / AI useAI and automation
Agents, Power Automate and AI beyond Copilot, for processes that need more than a chat window.
Agents / Power Automate / integrations06Proof
Foundations we have built
Copilot is new, but the work it depends on is not. These security projects built the identity, device and data controls a safe rollout needs.
InterContinental Energy
Essential Eight Maturity Level One, built on the Microsoft 365 Business Premium licences it already had. Staff who rely on Office macros kept working.
Read the case studyPalisades
Intune, conditional access, Defender, BitLocker and Secure Score improvements with governance documents, which met a prospective client's requirements and won the partnership.
Read the case studyPowertech
Aligned to Essential Eight Maturity Level Two with conditional access, application control and staff training, then won a defence grade client.
Read the case studyRelated services and industries
07Recognised and certified
A top 50 MSP in Australia, three years running
Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.
ISO 27001
Information securityOur information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.
How we protect your dataISO 9001
Quality managementSupport tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.
08Questions
Copilot questions
What businesses ask us before they buy. Anything else, call 1300 787 429.
01What is the difference between Copilot Chat and Microsoft 365 Copilot?
Copilot Chat comes at no additional cost for users with an eligible Microsoft 365 subscription and answers from the web. Microsoft 365 Copilot is a paid licence per user that also works from your email, files and meetings, limited to what each person can already open.
02How much does Copilot cost?
There are two parts: Microsoft's licence for each Copilot user, on top of a qualifying Microsoft 365 plan, and our work to prepare and roll it out. Microsoft changes its prices and offers often, so we quote current licence pricing with the readiness check. Our rollout is a fixed quote before we start.
03Can Copilot show staff files they should not see?
Copilot does not change permissions. Microsoft says it only surfaces organisational data that each user can at least view. The risk is that most businesses have files shared more widely than they realise, and Copilot makes those files easier to find. That is why the readiness check starts with permissions.
04Is our data used to train Microsoft's models, and where is it processed?
Microsoft states that prompts, responses and data accessed through Microsoft Graph are not used to train its foundation models. Microsoft also expects local processing of Copilot interactions to become available in Australia by the end of 2026. We check the current position for your tenant before rollout.
05How long does a rollout take, and will it disrupt work?
It depends on how much needs fixing. The readiness report sets out a plan with dates before anything changes. Permission and sign in fixes are planned so staff keep working, and only the pilot group sees Copilot until you decide to expand.
06We already have an IT person. What do you add?
Time and specialist setup. Copilot readiness touches SharePoint permissions, sensitivity labels, conditional access and licensing at once. We do that work alongside your IT person and hand over the documentation.
09Microsoft 365 Copilot
Fix access first,
then switch Copilot on.
Tell us who wants Copilot and why. A technical consultant will scope the readiness work with you, then send a pilot plan and a fixed quote.