Innovate
Once the basics are stable and secure, technology can help you do new things. Innovate is where we use projects, data, automation and software to improve how your business works and create new value.
What Manage Covers
We partner with your leaders and internal teams to deliver change projects with clear outcomes. That might mean a new system, better reporting or automation that removes manual steps. Each engagement links back to a business goal, budget and timeline so you can see the impact of the work.
IT Consulting and Strategy
Practical advice and roadmaps so you can plan where to invest in technology.
IT Project Services
Structured delivery of infrastructure, cloud and application projects from scope to handover.
Data Reporting
Better reporting and dashboards that turn raw data into useful information for leaders.
Power BI
Design and support of Power BI datasets and dashboards for real time insight.
AI and Automation Consulting
Identify and deliver use cases where AI and automation can remove manual work.
Software Development
Targeted software and integration projects when off the shelf tools do not quite fit.
IT Consulting and Strategy
We work with your leadership team to understand goals, pressures and limits. From there we develop a clear IT roadmap that sets priorities over the next one to three years. This covers infrastructure, security, cloud, data and applications. Regular reviews keep the plan current and help you adjust as the business changes.
IT Project Services
Projects succeed when scope, ownership and communication stay clear. Our project services cover discovery, design, implementation and handover into support. We set out timelines, risks and dependencies so you know what to expect. During delivery you receive regular updates in plain language, not dense technical detail.
Data Reporting
Many businesses hold useful data in different systems that do not talk to each other. We help you bring that data together, clean it and shape it into a model that supports reporting. From there we design reports that focus on key measures and trends. Leaders get a consistent view instead of one off spreadsheets that are hard to trust.
Power BI
Power BI can turn static reports into live dashboards. We design datasets, build visualisations and set up governance so the right people see the right data. We can also train your staff to create and maintain their own reports. The aim is a reporting platform that grows with your needs while staying controlled.
AI and Automation Consulting
We do not start with tools, we start with processes. Together we map where staff spend time on repetitive, rule based work. We then test automation and AI options that can handle part or all of those steps. Each use case includes a small pilot, clear measures of success and a plan for safe rollout if it works.
Software Development
Sometimes the best answer is a small, focused custom solution. We deliver web applications, integrations and helper tools that close gaps between existing systems. Scope stays tight and we favour simple designs that are easy to support. Documentation and handover ensure you are not dependent on a single developer.
FAQs for Businesses
Most transitions finish in six to eight weeks, depending on the size and complexity of your environment. We handle the detailed work such as assessment, documentation, team training and cutover planning. The goal is a smooth changeover with minimal disruption for your staff.
We work with your timeline. Many clients start planning the move while their current contract is still in place. We can complete the assessment and build a transition plan so you are ready when the contract ends. If you want to exit early, we help you understand the risks and steps, but the decision stays with you.
Onboarding starts with a structured discovery of your systems, security and pain points. We document your environment, set up monitoring and backups, and agree on priorities for the first few months. Your team receives clear instructions on how to contact us and what to expect from support. You get a named contact and regular check ins during the early phase.
Yes. Many clients keep an internal IT person or team and use Austin Technology to extend capacity and skills. We agree clear roles so everyone knows who owns support, projects and decision making. Your internal team stays close to the business while we handle areas such as service desk, security, cloud or specialist project work.
Security is built into our services, not added at the end. We focus on strong identity controls, patching, endpoint protection, backups and user awareness. Our security work aligns with recognised frameworks such as the ACSC Essential Eight. You receive regular updates on risks, improvements and any incidents.
Serious incidents follow a clear response plan. We focus first on restoring critical systems and access so your staff can work again. Then we investigate the cause, close any gaps and support any reporting you need to do. After recovery we review the event with you and update your plans so you are better prepared next time.
Good questions include where the support team is based, how they handle security, how they store and protect your data, what their response times are and how they work with internal teams. You can also ask how they align with standards like the Essential Eight and what their onboarding process looks like. The answers should be clear, specific and easy to understand.
No. You get a named main contact, but more than one engineer knows your environment and documentation sits in our central systems. If someone is away or changes role, another team member can step in without you having to start again. This reduces key person risk and keeps support consistent.
Ready To Make The Switch?
If your IT partner has stopped keeping up, let us step in.
Over 200 Perth organisations have moved their IT to Austin Technology. Most tell us the same thing: “We should have done this years ago.”
Tell us a bit about your business and what is not working. We will come back to you within one business day to see if we are a good fit.
