Start a remote session

Only connect when one of our engineers has asked you to. They will give you a Quick Connect ID over the phone or in your ticket.

No ID yet? Call 1300 787 429 or log a ticket in the client portal.

You can watch everything on screen and close the support window to end the session at any time.

Scammers use remote access too

Callers pretending to be IT support or a well known brand often ask to connect to a computer. Here is how to tell us apart.

We never call out of the blue
We only ask you to connect when you have called us, logged a ticket or arranged the work with us beforehand.
We never ask for payment
An engineer will never ask for banking details, gift cards or a payment during a remote session.
Not sure? Hang up and call us
If someone says they are from Austin Technology and you were not expecting it, end the call and ring 1300 787 429.
Start sessions from this page
Do not follow remote access links sent by text message or from numbers you do not recognise.