IT support for law firms, built around the trust account
We look after IT for law firms and legal practices. Trust banking and settlements protected from fraud, privileged files kept confidential and practice software that works, with a service desk that answers in about 25 seconds.
Your price in two minutes, no email needed. Or call 1300 787 429.
★★★★★ 4.9 on Google from 60+ reviews
- 25secAverage wait to reach an engineer
- 24/7Mailbox takeover and ransomware monitoring
- ISO 27001and 9001 certified, audited externally
- Top 50MSP in Australia, three years running
Trusted by 300+ organisations, including
Where law firms get caught out
Law firms hold client money and privileged information, which is exactly what attackers want. The Legal Practice Board of WA had a cyber incident of its own in May 2025, and the 2023 attack on HWL Ebsworth put around a million stolen documents on the dark web.
A settlement is paid to a fraudster
An attacker takes over a mailbox, watches a property or business settlement, then sends new bank details at the last minute. The Legal Practice Board reminds practices that there is no such thing as a forged cheque in an online transaction.
FixPhishing resistant MFA, email security that flags impersonation and trust payments that need a second authorised approver.
Trust banking passwords are shared
Online trust transfers are authorised by a password, and the Board says handing that password to a bookkeeper or office manager is not acceptable. Shared logins are still common in small practices.
FixIndividual logins for everyone, a password manager and banking approval settings that match the Board's guidance.
Privileged files leak through email and links
Matter documents end up in personal inboxes, public sharing links and laptops that left with a former employee.
FixPermissions by matter, sharing controls, data loss prevention and encrypted devices we can wipe remotely.
Records are kept badly, or not at all
Trust records must be kept for at least seven years, and client documents can generally only be destroyed after seven years. Files on an old server or a single USB drive put both at risk.
FixRetention settings in Microsoft 365 and your document system, with immutable backups and an archive you can search.
Tell us about your firm, your systems and your trust account controls. A technical consultant will scope it with you and send a fixed quote.
IT that fits how a practice runs
One team for support, security, documents and devices, so lawyers can stay on billable work.
Fast support
A service desk that fixes most issues remotely, with engineers onsite when needed and a team that knows legal practice software.
Service desk, onsite and practice software
Email and settlement fraud protection
Email security, impersonation detection and identity threat monitoring on every mailbox, including principals and support staff.
Email security and MFA
Documents and matters
SharePoint, Teams and OneDrive structured by client and matter, with retention settings and legal hold when you need them.
SharePoint, retention and legal hold
Devices for court, home and office
Laptops encrypted, patched and managed with Intune, so a lost device is an inconvenience rather than a data breach.
Intune, encryption and remote wipe
Security and compliance
SecureShield plans with 24/7 monitoring, Essential Eight controls and evidence for client, insurer and AML/CTF questions.
SecureShield and questionnaires
Backup and archive
Microsoft 365, document and server backups kept for as long as your retention policy says, in immutable storage.
Immutable backup and seven year retention
Four controls that protect trust money
Technology makes mailbox takeover harder, but process is what stops trust money leaving on the wrong instructions. These are the controls we help practices put in place.
- 01
Call on a number from the file
Confirm any change to bank details by phone, using a number already on the file, never one in the email asking for the change.
- 02
A second authorised approver
Trust payments and new payees need a second authorised person in online banking and your trust accounting software.
- 03
No shared banking logins
Every person who can create or approve a transfer has their own login, protected with MFA and a password manager.
- 04
Tell clients at engagement
Say in your engagement letter and email signature that your bank details will never change by email.
We set up the technical side and give your accounts team a short written procedure. See email security.
The rules your IT has to support
Most of these are professional obligations rather than IT rules, but each one depends on how your systems are set up.
| Obligation | What it asks of you | How we help |
|---|---|---|
| Legal Profession Uniform Law | Applied in WA since 1 July 2022. Trust records must be kept for at least seven years | Retention settings and immutable backups that outlast the seven years |
| Legal Practice Board of WA | Online trust transfers are authorised by password, so trust banking passwords must not be handed to a bookkeeper or office manager | Individual accounts, MFA and approval settings that match the Board's guidance |
| Solicitors' Conduct Rules | Client information stays confidential, and client documents can generally be destroyed only after seven years | Access by matter, encryption and logs that show who opened what |
| AML/CTF | Since 1 July 2026, firms providing designated services, such as property and company transactions or holding money for a transaction, are reporting entities. They had to enrol with AUSTRAC by 29 July 2026 | Secure storage and access controls for identification and due diligence records |
| Privacy Act | Firms over $3 million turnover, and small firms for their AML/CTF work, must protect personal information and notify eligible data breaches | Controls, logging and an incident response plan that covers each step |
Swipe the table sideways to see every column.
We handle the technical controls and evidence. For legal interpretation you have the best advisers in the building, and we work alongside them and AUSTRAC guidance.
We prove it in 90 days, or you walk away
Changing IT provider is a big decision, so the risk should sit with us. If we haven’t earned your trust in the first 90 days, you can walk away with nothing owing on the rest of your agreement.
- Day 1
No onboarding fee
You start on your plan with nothing extra to pay.
- Any time
14 days to fix it
Tell us in writing what is not working and we put it right.
- Up to day 90
Walk away if we have not
Nothing owing on the rest of your agreement.
- If you go
A clean handover
Admin access, passwords and documentation handed over at no charge.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificate- Professional services
Palisades
Intune, conditional access and the Essential Eight, which met a prospective client's security requirements and won the work.
- Accounting
Regency Partners
An ageing office server switched off 18 days after the first PC moved to Entra ID, followed by Windows 11 and cloud printing.
- Architecture
Mowbray Architecture
From iCloud and a desktop server to SharePoint, new wifi and a weekend cutover.
- Client stories
All client stories
Sixteen stories with the numbers.
Law firm IT questions
What principals and practice managers ask us most. Anything else, call 1300 787 429.
Do you support LEAP and other legal practice software?
Yes. Whether you run LEAP, Actionstep, Smokeball or another practice management system, we look after the Microsoft 365, devices, network, integrations and access it depends on, and work with the vendor on application issues.
How do we stop settlement and trust payment fraud?
Combine technology and process. MFA and email security make mailbox takeover much harder. A rule to confirm any bank detail change by phone on a number from the file, plus a second approver for trust payments, stops most of the rest.
What do the AML/CTF reforms mean for our IT?
If your firm provides designated services such as property or company transactions, you became a reporting entity on 1 July 2026 and now hold identification and due diligence records that must be kept securely. Small firms must also follow the Privacy Act for that work. We set up storage, access controls and logging for those records.
How long should we keep files and backups?
Trust records must be kept for at least seven years under the Uniform Law, and client documents can generally only be destroyed after seven years unless instructions or the law say otherwise. We set retention in Microsoft 365 and your document system to match your policy, and keep backups that cannot be altered.
Can lawyers work securely from court or home?
Yes. Managed, encrypted laptops, MFA and secure access to matter files and practice software let lawyers work and file through the eCourts Portal from anywhere, without copying client files to personal devices.
What does IT support cost for a law firm?
A monthly fee per user covers support, monitoring and security, with projects quoted before we start. A technical consultant scopes it with you and sends a fixed quote.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Protect the trust account
before someone tests it.
Tell us about your firm, your systems and your trust account controls. A technical consultant will scope your support and security with you, then send a fixed quote.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au