Secure · Pillar 02 of 04

Security and compliance you can prove

Clients, insurers and auditors now ask for evidence, not promises. Secure is where we protect your people, devices and data around the clock, align you with the Essential Eight and give you the reports to show it.

Talk to us See pricing

Your price in two minutes, no email needed. Or call 1300 787 429.

Austin Technology engineer reviewing a security report

24/7 detection and responseOn every managed device

150+Organisations protected by SecureShield
24/7Threat monitoring and response
ISO 27001Certified information security management
From $25Per user per month for SecureShield, excluding GST

Trusted by security conscious businesses across WA

01What is in Secure

Nine services, one security team

Security is part of every plan we run. Secure adds the depth that clients, insurers and auditors ask for, from the Essential Eight to data protection and incident response.

Managed cyber security

Day to day monitoring, alerting and response across devices, identity, email and cloud, run by our security team with a 24/7 SOC behind it.

Best for businesses without a security specialist

SecureShield plans

Three clear security plans built around the Essential Eight, from $25 per user per month excluding GST, each with a quarterly security review.

Best for choosing a level that fits your risk and budget

Incident response

When something goes wrong we contain the attack, bring systems back and help with the reporting and the insurer.

Best for the day you think you have been hacked

Essential Eight

An assessment against each of the eight controls, then the uplift work to reach and hold your target maturity level.

Best when an insurer, client or tender asks for it

SMB1001 certification

A gap assessment, the uplift work and the evidence you need to certify at the tier your clients or insurers ask for.

Best for proving security without a full ISO project

Cyber security audit

A plain language review of your risks, controls and gaps, with a short report directors can use to set priorities.

Best for a first look or a board question

Compliance management

Controls and policies mapped to the frameworks you must meet, such as the Essential Eight and ISO 27001, then kept audit ready.

Best for regulated and audited businesses

Microsoft Purview and DLP

Sensitivity labels and data loss prevention rules that stop tax file numbers, bank details and confidential files leaving the business.

Best for businesses holding client or personal information

Virtual CISO

A senior security lead on retainer who owns your security roadmap, policies and reporting to the board.

Best when the board wants a named security lead

Also in Secure: penetration testing, DISP compliance, email security and security awareness training. Next pillar: Modernise, cloud and Microsoft 365.

See the business outcomes

02Sound familiar

Signs security needs more than antivirus

The problems business owners and IT managers bring to us most, and what we do about each one.

A security questionnaire has landed

A client, insurer or tender wants specific answers and you are not sure yours would stand up.

FixWe map your controls to the questions, fix the gaps that matter and give you evidence to attach.

Nobody is watching after hours

Alerts that arrive at night or on the weekend sit unread until Monday.

Fix24/7 detection and response on every managed device, with our team acting on what it finds.

The Essential Eight is on the agenda

The board, a client or a tender has asked about your maturity level and there is no clear answer.

FixAn assessment against each control, then a plan to reach your target level.

Backups have never been tested

Everyone assumes they work, but nobody has tried a full restore.

FixRegular test restores, documented recovery times and a plan your staff know.

03How we work

From first score to proof on paper

Assess

Score where you are

Your environment scored against the Essential Eight, with identity, devices, email and backups reviewed.

Plan

Agree the target

A target maturity level, the order of work and what it costs, agreed with you before we start.

Uplift

Roll out in phases

Controls piloted with a small group first, then rolled out in stages so work keeps flowing.

Report

Show the progress

Quarterly security reviews that show what changed, what is next and how your score moved.

Security work is planned around your people, so controls stick. The same Perth team plans it, delivers it and supports it afterwards.

Meet the teamEngineers, project leads and account managers

Not sure which level you need?

Tell us who is asking about your security. A technical consultant will scope it with you and send a fixed quote.

Talk to us 1300 787 429

04Client stories

Real results for businesses like yours

Businesses that had to prove their security, and did.

Energy · Cyber security

InterContinental Energy case study

Essential Eight Maturity Level 1 across the business.

Powertech engineers reviewing plans on a tablet at an industrial site

Engineering · Cyber security

Powertech case study

Essential Eight ML2 alignment and approval to start work with a new client.

Two Palisades consultants working together at a laptop

Consulting · Cyber security

Palisades case study

Met a prospective client's security requirements and won the partnership.

Thirteen client stories in full, with the numbers.

All client success stories

05Recognised and certified

A top 50 MSP in Australia, three years running

Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.

Cloudtango Top 50 MSP in Australia 2026, 2025 and 2024

Top 50 MSP in Australia Cloudtango, 2024, 2025 and 2026. Assessed on client satisfaction, growth and the depth of our security, support and infrastructure services. Read our client reviews on Cloudtango

An Austin Technology engineer working through alerts at his desk

ISO 27001

Information security

Our information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.

How we protect your data

ISO 9001

Quality management

Support tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.

06Questions

Questions about Secure

Straight answers to what Perth businesses ask before they start. Anything else, call 1300 787 429.

What is the difference between Secure and IT support?

IT support keeps things running. Secure protects them, with detection and response, the Essential Eight, compliance and tested backups. Security is built into every plan, and Secure adds the depth that clients, insurers and auditors ask for.

How much does managed cyber security cost?

SecureShield plans start from $25 per user per month excluding GST, added to your IT support. The right plan depends on your risk, your obligations and the maturity level you need. See SecureShield plans.

What Essential Eight maturity level should we aim for?

It depends on your risk and who you work with. Many businesses start with Maturity Level 1, while defence suppliers need Maturity Level 2 for DISP. We help you pick a target that suits your risk, your clients and your insurer. See Essential Eight.

Do you respond to incidents, or only monitor?

We respond. Detection and response runs 24/7 on managed devices, and serious incidents follow a clear plan: contain, restore critical systems, find the cause and close the gap. We also help with any reporting you need to do.

Is Austin Technology certified?

Yes. We are ISO 27001 and ISO 9001 certified, audited by Compass Assurance Services, so the way we handle your data is independently checked.

Can you help us answer a client security questionnaire?

Yes. We map your current controls to the questions, fix the gaps that matter and give you evidence you can attach. Palisades and Powertech both won new work this way.

Client feedback

What our clients say

1,800+ reviews from the people who call our Perth service desk every day.

1,800+
25
60+

01 / 08

“Turns every IT problem into a non-issue”

Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.

Bronte J.Indian Ocean Hotel
“Patient, capable and a genuine listener”

The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.

Peter MidgleyPowertech
“Steady, thoughtful and stress free”

Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.

Jason CavallaroCallidus Process Solutions
“Resolved the issue within minutes”

The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.

Kirk LentonPilbara Construction
“The extra guidance made it more valuable”

Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.

Tony YoungOptimus Real Estate
“Resolved quickly, with none of my work lost”

They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.

Warner PriestInterContinental Energy
“Calm, patient and always willing to help”

Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.

Peter AlexanderKoch Solutions
“Refreshing after two unreliable IT providers”

After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.

Mark HutchisonLifewood