IT for mining, oil and gas, from head office to site
We support head offices, regional offices and project teams across the resources and energy sector. Reliable links to site, secure access for a workforce that rotates and the security evidence operators ask their suppliers for.
Your price in two minutes, no email needed. Or call 1300 787 429.
★★★★★ 4.9 on Google from 60+ reviews
- 380+Users across six sites at thyssenkrupp, including Port Hedland
- 300+Powertech specialists across mining, energy and defence
- ML1Essential Eight for InterContinental Energy, on our assessment
- Top 50MSP in Australia, three years running
Trusted by 300+ organisations, including
What gets in the way on and off site
Resources IT has to work in a city office, a Pilbara camp and on a laptop in a site shed, often for the same person in the same week.
Remote sites lose connection
Regional offices and camps often rely on a single link. When it drops, timesheets, procurement, reporting and email stop with it.
FixFibre where it is available and satellite or 4G and 5G failover where it is not, with SD-WAN switching between them automatically.
The workforce rotates
FIFO crews, contractors and short projects mean a steady flow of joiners and leavers, and accounts that stay active long after someone has gone.
FixAutomated onboarding and offboarding, MFA that works for people without a desk and shared devices set up for crib rooms and site offices.
Operators want supplier evidence
Energy operators under the SOCI Act must manage supplier risk, and rules that started in June 2026 raise their own cyber requirements. Those questions flow down to contractors and service companies.
FixEssential Eight controls with written answers ready for supplier questionnaires.
IT and OT meet in the wrong place
Plant, control and monitoring systems increasingly connect to the office network and the cloud, which gives an attacker a path from an email to the plant.
FixSegmentation between IT and OT networks, controlled remote access and monitoring, working alongside your OT engineers and vendors.
Tell us about your offices, sites and crews. A technical consultant will scope it with you and send a fixed quote.
One IT partner for office and site
Support, connectivity, hosting and security from one team that understands how a project office differs from head office.
Service desk for office and field
A service desk for office and field staff, with remote support to any site and engineers onsite when something needs hands on.
Service desk, remote site support and onsite
Connectivity to site
Fibre, dark fibre, satellite and 4G or 5G failover under SD-WAN, managed as one service.
Dark fibre, SD-WAN and satellite
Hosted infrastructure
ERP, file and project servers hosted in WA data centres, close to your users.
AustinCloud and hybrid
Identity and devices
Microsoft Entra ID and Intune set up for a rotating workforce, with shared devices and fast onboarding.
Entra ID, Intune, joiners and leavers
Security operations
24/7 monitoring and response, Essential Eight uplift and help with supplier security questionnaires.
MDR, Essential Eight and compliance
Projects, sites and acquisitions
New offices, site setups, migrations and acquisitions delivered by our own project team.
Site setups, migrations and acquisitions
Security rules that reach contractors too
Critical infrastructure rules apply to the operators, but their supplier questionnaires land on everyone who works for them.
| Requirement | What it asks | How we help |
|---|---|---|
| SOCI Act energy assets | Owners of critical electricity, gas, liquid fuel and energy market operator assets must register them, report cyber incidents and keep a board approved risk management program | Technical controls and evidence for your corporate IT, aligned to the framework you report against |
| Enhanced risk management rules | From June 2026, higher cyber framework levels such as Essential Eight Maturity Level 2, phishing resistant MFA and controls on offshore remote access to OT, phased in by June 2027 and June 2028 | ML2 uplift, phishing resistant MFA and remote access controls |
| Supplier questionnaires | Operators assess their contractors' security, ownership and access to operator systems | Answers backed by evidence from your own systems |
| Essential Eight | A maturity level asked for by operators, insurers and boards | Assessment, uplift and a score you can share |
| Ransomware payment reporting | Businesses over $3 million turnover must report a ransomware payment to ASD within 72 hours | Built into your incident response plan |
Swipe the table sideways to see every column.
Mining is not a SOCI sector in its own right, but a mining company that owns power, gas, fuel or port assets can be covered. Confirm your position with the Cyber and Infrastructure Security Centre or your legal adviser. We handle the technical controls and evidence.
We prove it in 90 days, or you walk away
Changing IT provider is a big decision, so the risk should sit with us. If we haven’t earned your trust in the first 90 days, you can walk away with nothing owing on the rest of your agreement.
- Day 1
No onboarding fee
You start on your plan with nothing extra to pay.
- Any time
14 days to fix it
Tell us in writing what is not working and we put it right.
- Up to day 90
Walk away if we have not
Nothing owing on the rest of your agreement.
- If you go
A clean handover
Admin access, passwords and documentation handed over at no charge.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificate- Engineering
Koch Solutions
Perth and Port Hedland linked on dedicated fibre, with servers moved to a new platform in a NEXTDC data centre.
- Mining services
PPS Water Group
Microsoft 365 and Teams for project teams across several sites, through growth from 35 to more than 200 users.
- Energy
InterContinental Energy
Essential Eight Maturity Level 1 across the business, on our assessment.
- Client stories
All client stories
Sixteen stories with the numbers.
Resources IT questions
What resources and energy businesses ask us most. Anything else, call 1300 787 429.
Can you support staff at remote sites and camps?
Yes. We support site staff remotely across WA and set up connectivity and devices for site offices and camps. For anything hands on we work with your site services team. Onsite visits cover the Perth metro area and regional WA, and offices in other states are covered through our partners.
Do you provide satellite internet for sites?
We design site connectivity that combines fibre, 4G and 5G and satellite services such as Starlink, managed under SD-WAN so a site fails over automatically when one link drops.
Does the SOCI Act apply to us?
It applies to owners and operators of specified critical infrastructure assets, including electricity, gas, liquid fuel and ports. Mining is not a SOCI sector on its own, but you may be covered if you own one of those assets, and you will see its requirements in operator supplier questionnaires either way. Confirm your position with the Cyber and Infrastructure Security Centre or your legal adviser.
Do you work on operational technology?
We secure the boundary between IT and OT: network segmentation, remote access controls and monitoring. The control systems themselves stay with your OT engineers and vendors, and we work alongside them.
Can you handle IT for an acquisition or a new project office?
Yes. We led the IT transition for thyssenkrupp Industrial Solutions through a change of owner, and we set up new offices and site networks as a regular part of our project work.
Where is our data hosted?
Systems we host run in Perth datacentres, and so do their primary backups. Microsoft 365 data for Australian tenants is stored in Microsoft's Australian datacentres.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Keep site connected
and head office secure.
Tell us about your offices, sites and crews. A technical consultant will scope your support and security with you, then send a fixed quote.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au