Mining, oil, gas and energy

IT for mining, oil and gas, from head office to site

We support head offices, regional offices and project teams across the resources and energy sector. Reliable links to site, secure access for a workforce that rotates and the security evidence operators ask their suppliers for.

Talk to us See pricing

Your price in two minutes, no email needed. Or call 1300 787 429.

Haul trucks working on a Western Australian mine site

Perth to Port HedlandDedicated fibre for Koch Solutions

380+Users across six locations for thyssenkrupp Industrial Solutions, including Port Hedland
300+Specialists at Powertech across mining, oil and gas, renewables and defence
ML1Essential Eight for InterContinental Energy
WAHosted systems and primary backups stay in local datacentres

Trusted by businesses across WA

01What slows you down

What gets in the way on and off site

Resources IT has to work in a city office, a Pilbara camp and on a laptop in a site shed, often for the same person in the same week.

Remote sites lose connection
Regional offices and camps often rely on a single link. When it drops, timesheets, procurement, reporting and email stop with it.
FixFibre where it is available and satellite or 4G and 5G failover where it is not, with SD-WAN switching between them automatically.
The workforce rotates
FIFO crews, contractors and short projects mean a steady flow of joiners and leavers, and accounts that stay active long after someone has gone.
FixAutomated onboarding and offboarding, MFA that works for people without a desk and shared devices set up for crib rooms and site offices.
Operators want supplier evidence
Energy operators under the SOCI Act must manage supplier risk, and rules that started in June 2026 raise their own cyber requirements. Those questions flow down to contractors and service companies.
FixEssential Eight controls scored every quarter, with written answers ready for supplier questionnaires.
IT and OT meet in the wrong place
Plant, control and monitoring systems increasingly connect to the office network and the cloud, which gives an attacker a path from an email to the plant.
FixSegmentation between IT and OT networks, controlled remote access and monitoring, working alongside your OT engineers and vendors.

02What we look after

One IT partner for office and site

Support, connectivity, hosting and security from one team that understands how a project office differs from head office.

2.1

Service desk for office and field

A service desk for office and field staff, with remote support to any site and engineers onsite across the metro area.

Service desk / remote site support / onsite

2.2

Connectivity to site

Fibre, dark fibre, satellite and 4G or 5G failover under SD-WAN, managed as one service.

Dark fibre / SD-WAN / satellite

2.3

Hosted infrastructure

ERP, file and project servers hosted in WA datacentres on hyperconverged infrastructure, close to your users.

AustinCloud / NextDC / hybrid

2.4

Identity and devices

Microsoft Entra ID and Intune set up for a rotating workforce, with shared devices and fast onboarding.

Entra ID / Intune / joiners and leavers

2.5

Security operations

24/7 monitoring and response, Essential Eight uplift and help with supplier security questionnaires.

MDR / Essential Eight / compliance

2.6

Projects, sites and acquisitions

New offices, site setups, migrations and acquisitions delivered by our own project team.

Site setups / migrations / acquisitions

03Operator and supplier requirements

Security rules that reach contractors too

Critical infrastructure rules apply to the operators, but their supplier questionnaires land on everyone who works for them.

Security requirements in the resources and energy sector and how Austin Technology helps
Requirement	What it asks	How we help
SOCI Act energy assets	Owners of critical electricity, gas, liquid fuel and energy market operator assets must register them, report cyber incidents and keep a board approved risk management program	Technical controls and evidence for your corporate IT, aligned to the framework you report against
Enhanced risk management rules	From June 2026, higher cyber framework levels such as Essential Eight Maturity Level 2, phishing resistant MFA and controls on offshore remote access to OT, phased in by June 2027 and June 2028	ML2 uplift, phishing resistant MFA and remote access controls
Supplier questionnaires	Operators assess their contractors' security, ownership and access to operator systems	Answers backed by evidence from your own systems
Essential Eight	A maturity level asked for by operators, insurers and boards	Assessment, uplift and a score every quarter
Ransomware payment reporting	Businesses over $3 million turnover must report a ransomware payment to ASD within 72 hours	Built into your incident response plan

Mining is not a SOCI sector in its own right, but a mining company that owns power, gas, fuel or port assets can be covered. Confirm your position with the Cyber and Infrastructure Security Centre or your legal adviser. We handle the technical controls and evidence.

Want to see what this looks like for your business?

Tell us about your team and systems. A technical consultant will scope it with you and send a fixed quote.

Talk to us 1300 787 429

04Proof

Resources and energy clients we support

From Port Hedland fibre links to Essential Eight security, written up in full.

Koch Solutions workers in safety gear reviewing a plan on site

Engineering · Infrastructure

Koch Solutions case study

A hyper converged platform at NEXTDC P2 and faster links between sites.

Mining services · Cloud

PPS Water Group case study

From a 35 person team to 200+ users on cloud first IT.

Energy · Cyber security

InterContinental Energy case study

Essential Eight Maturity Level 1 across the business.

A top 50 MSP in Australia, three years running

Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.

Cloudtango Top 50 MSP in Australia 2026, 2025 and 2024

Top 50 MSP in Australia Cloudtango, 2024, 2025 and 2026. Assessed on client satisfaction, growth and the depth of our security, support and infrastructure services. Read our client reviews on Cloudtango

Two Austin Technology team members sharing a laugh in the Subiaco office

ISO 27001

Information security

Our information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.

How we protect your data

ISO 9001

Quality management

Support tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.

06Questions

Resources IT questions

What resources and energy businesses ask us most. Anything else, call 1300 787 429.

Can you support staff at remote sites and camps?

Yes. We support site staff remotely across WA and set up connectivity and devices for site offices and camps. For anything hands on we work with your site services team, and onsite visits cover the metro area.

Do you provide satellite internet for sites?

We design site connectivity that combines fibre, 4G and 5G and satellite services such as Starlink, managed under SD-WAN so a site fails over automatically when one link drops.

Does the SOCI Act apply to us?

It applies to owners and operators of specified critical infrastructure assets, including electricity, gas, liquid fuel and ports. Mining is not a SOCI sector on its own, but you may be covered if you own one of those assets, and you will see its requirements in operator supplier questionnaires either way. Confirm your position with the Cyber and Infrastructure Security Centre or your legal adviser.

Do you work on operational technology?

We secure the boundary between IT and OT: network segmentation, remote access controls and monitoring. The control systems themselves stay with your OT engineers and vendors, and we work alongside them.

Can you handle IT for an acquisition or a new project office?

Yes. We led the IT transition for thyssenkrupp Industrial Solutions after its acquisition by FLSmidth, and we set up new offices and site networks as a regular part of our project work.

Where is our data hosted?

Systems we host run in Perth datacentres, and so do their primary backups. Microsoft 365 data for Australian tenants is stored in Microsoft's Australian datacentres.

Client feedback

What our clients say

1,800+ reviews from the people who call our Perth service desk every day.

1,800+
25
60+

01 / 08

“Turns every IT problem into a non-issue”

Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.

Bronte J.Indian Ocean Hotel
“Patient, capable and a genuine listener”

The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.

Peter MidgleyPowertech
“Steady, thoughtful and stress free”

Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.

Jason CavallaroCallidus Process Solutions
“Resolved the issue within minutes”

The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.

Kirk LentonPilbara Construction
“The extra guidance made it more valuable”

Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.

Tony YoungOptimus Real Estate
“Resolved quickly, with none of my work lost”

They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.

Warner PriestInterContinental Energy
“Calm, patient and always willing to help”

Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.

Peter AlexanderKoch Solutions
“Refreshing after two unreliable IT providers”

After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.

Mark HutchisonLifewood