Give us 90 days to prove it
Changing IT provider should not be a leap of faith, so we take the risk. Every new managed client gets no onboarding fee and 90 days to judge us. If we have not earned your trust, you can walk away with nothing owing.
★★★★★ 4.9 on Google from 60+ reviews
- $0Onboarding fee for new managed clients
- 90Days to decide if we are right for you
- 14Days to fix anything you raise
- $0Handover cost if you walk away
Trusted by 300+ organisations, including
Your first 90 days, step by step
You get the full service while you decide, and you can raise anything at any time.
- 01Day 1
You sign, with no onboarding fee
Your managed services agreement starts. There is no setup or onboarding fee to pay.
- 02Weeks 1 to 4
We take over
We learn your systems and deal with your old provider. A business of 10 to 50 people goes live in about four weeks.
- 03Month 1
Your security baseline
MFA on every account, endpoint protection on every device and a backup proven with a test restore.
- 04Any time
Tell us what is not working
Put it in writing and we have 14 days to fix it. Most things are sorted well inside that.
- 05By day 90
You decide
Stay, or give us written notice and walk away with nothing owing on the rest of your agreement.
Everything you get in the first 90 days
The same start every new managed client gets. Nothing is saved for after you commit.
The full service from day one
Help desk, monitoring and patching on your plan from go live.
Your systems documented
Every device, account, licence and site recorded. The documentation is yours to keep.
Admin back in your name
Domain, Microsoft 365 and key system admin moved into your business's name, not ours.
Monitoring from week two
Devices, servers and backups watched from early in the handover, so problems are caught first.
A security baseline in month one
MFA, endpoint protection and tested backups, the same for every new client.
A review by day 90
What we found, what we fixed and a roadmap with costs for the year ahead.
The fine print
Short enough to read in a minute, and the same wording that goes in your agreement.
Who it covers
New managed services clients on any managed plan, for their first agreement with us.
How long
The first 90 days from your agreement start date.
How to use it
Tell us in writing what is not working. We have 14 days to fix it. If you are still not happy, give us written notice before day 90.
What ends
Your managed services agreement, with no exit fee and nothing owing on the rest of the term. You pay for the service you used up to the end date.
What is not covered
Licences and subscriptions bought for you on annual terms, hardware you bought and project work already done. These are paid to the vendor or for work completed either way.
The handover
Admin accounts, passwords, documentation and backups handed to you or your next provider at no charge.
These terms sit in your managed services agreement too, so what you read here is what you sign.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificateProven in 90 questions
What owners ask about the guarantee. Anything else, call 1300 787 429.
Related services and reading
Why offer a guarantee at all?
Because changing IT provider means trusting a new team with everything. We would rather earn that over 90 days than rely on a contract. With 98.3% satisfaction from more than 1,800 ratings by client staff, we are comfortable being judged on the work.
Is there really no onboarding fee?
Yes. New managed services clients pay no onboarding or setup fee. You pay your monthly plan and nothing extra to get started.
What does nothing owing mean?
Your agreement ends with no exit fee and no payment for the rest of the term. You pay for the service you used up to the end date, plus anything bought for you such as annual licences or hardware.
Why do you get 14 days to fix things first?
Most problems in a new relationship can be fixed once we know about them. The 14 days gives us a fair chance to put it right before you decide.
Does it cover projects?
It covers your managed services agreement. One off projects and purchases are quoted on their own and are not part of the guarantee.
What happens to our data if we walk away?
It is yours. We hand admin accounts, passwords, documentation and backups to you or your next provider, at no charge.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Put us to
the test.
Tell us what you have today. A technical consultant will show you what your first 90 days would look like.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or email sales@austintechnology.com.au