Manufacturing IT that keeps the line moving
We support manufacturers and fabricators with IT that holds up on the factory floor: reliable networks and ERP, protection against ransomware and the security evidence Defence and resources customers ask for.
Your price in two minutes, no email needed. Or call 1300 787 429.
★★★★★ 4.9 on Google from 60+ reviews
- ML2Essential Eight alignment for Powertech, helping win a defence client
- 24/7Monitoring and response on SecureShield plans
- ISO 27001and 9001 certified, audited every year
- Top 50MSP in Australia, three years running
Trusted by 300+ organisations, including
The IT risks that stop production
Manufacturing was the most attacked industry in 2025 for the fifth year running, according to IBM's X-Force Threat Intelligence Index. Attackers know a stopped line costs money every hour.
Ransomware reaches the floor
An attack that starts with one email can stop ERP, scheduling, label printing and dispatch across the whole plant.
Fix24/7 detection and response, application control and immutable backups that let you restore quickly.
Old PCs run the machines
Machines are often controlled by PCs running old versions of Windows that the machine vendor will not let you update.
FixA separate network for machine PCs, strict rules on what they can reach and monitoring for unusual activity.
ERP is slow or fragile
Whether you run Pronto, MYOB Advanced, SAP Business One or Dynamics, an ageing server slows orders, stock and dispatch, and a failed one stops them.
FixERP servers hosted in our private cloud or properly maintained onsite, with tested backups and performance monitoring.
Customers ask for security evidence
Defence primes, resources companies and insurers now ask about MFA, patching and backups before they sign a supplier.
FixEssential Eight controls with evidence ready for questionnaires and DISP.
Tell us about your sites, systems and what cannot stop. A technical consultant will scope it with you and send a fixed quote.
IT for the office, warehouse and floor
One team for support, networks, systems and security, so a fault on the floor is not passed between three providers.
Service desk and onsite support
Our service desk for office and production staff, with engineers onsite when something needs hands on.
Service desk, onsite and after hours options
Networks and wifi for the floor
Wifi that covers the warehouse and floor for scanners and tablets, and networks that keep office, machine and guest traffic apart.
Wifi, segmentation and firewalls
ERP and hosted servers
ERP, file and database servers hosted in our private cloud, or supported onsite where the plant needs them close.
AustinCloud, hybrid and database backups
Security operations
24/7 detection and response, application control and email security that stop ransomware at the first device.
MDR, application control and email security
Backup and recovery
Immutable backups and a tested recovery order for the systems production depends on.
Recovery plan and restore tests
Defence readiness
Essential Eight Maturity Level 2 and DISP support for manufacturers in the Defence supply chain.
DISP, Essential Eight ML2 and ISO 27001
Ready for Defence work
The Henderson defence precinct will host depot level maintenance for nuclear powered submarines. For local manufacturers that want a share of that work, DISP membership is often a condition of the contract.
- 01
Essential Eight Maturity Level 2
Defence now asks DISP members to meet ML2 on the systems they use to work with Defence. We assess, uplift and evidence it.
- 02
Governance and policies
A security officer, a security plan and policies that match how your business operates.
- 03
Personnel and physical security
Access control and records for staff, visitors and secure areas, set up with your security officer.
- 04
Evidence that holds up
Documents and system reports ready for your DISP application and the annual reporting that follows.
We prove it in 90 days, or you walk away
Changing IT provider is a big decision, so the risk should sit with us. If we haven’t earned your trust in the first 90 days, you can walk away with nothing owing on the rest of your agreement.
- Day 1
No onboarding fee
You start on your plan with nothing extra to pay.
- Any time
14 days to fix it
Tell us in writing what is not working and we put it right.
- Up to day 90
Walk away if we have not
Nothing owing on the rest of your agreement.
- If you go
A clean handover
Admin access, passwords and documentation handed over at no charge.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificate- Industrial services
Trinity United
Dropbox to SharePoint, a business grade network and every PC joined to Entra on Windows 11 Pro.
- Engineering
ERM
A server rebuild on hardware ERM already owned, remote file access and a network planned for the new site.
- Engineering
Powertech
Essential Eight Maturity Level 2 alignment and approval to start work with a new client.
- Client stories
All client stories
Sixteen stories with the numbers.
Can you secure machine PCs that cannot be updated?
Yes. We put them on their own network segment, allow only the connections they need and monitor for unusual activity. The machine vendor keeps responsibility for the machine software.
Do you support our ERP?
We look after the servers, database backups, access and performance your ERP depends on, and work with your ERP partner on application issues so you have one number to call.
What does DISP require for cyber security?
Defence now asks DISP members to meet Essential Eight Maturity Level 2 on the ICT systems they use to work with Defence. DISP also covers governance, personnel and physical security, and our DISP compliance service covers each part.
How quickly could we recover from ransomware?
That depends on your backups and your plan, which is why we test both. We agree a recovery order for your critical systems and run restore tests, so you know how long recovery takes before you ever need it.
Can you support several sites and warehouses?
Yes. We connect and manage multiple sites with SD-WAN, support staff remotely across WA and send engineers onsite across the Perth metro area and regional WA.
What does manufacturing IT support cost?
A monthly fee per user covers support, monitoring and security, with projects quoted before we start. A technical consultant scopes it with you and sends a fixed quote.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Keep the line running
when it counts.
Tell us about your sites, systems and what cannot stop. A technical consultant will scope your support and security with you, then send a fixed quote.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au