Trinity United case study
Dropbox to SharePoint, a business grade network and every PC joined to Entra on Windows 11 Pro.
Manufacturing and fabrication
Manufacturing IT that keeps the line moving
We support manufacturers and fabricators with IT that holds up on the factory floor: reliable networks and ERP, protection against ransomware and the security evidence Defence and resources customers ask for.
Your price in two minutes, no email needed. Or call 1300 787 429.
Factory floor to front officeOne local IT team
- ML2Essential Eight alignment for Powertech, which helped win a defence grade client
- 24/7Monitoring and response on SecureShield plans
- WAHosted ERP and file servers in Perth datacentres
- ISO27001 and 9001 certified ourselves, audited every year
Trusted by businesses across WA
01What stops production
The IT risks that stop production
Manufacturing was the most attacked industry in 2025 for the fifth year running, according to IBM's X-Force Threat Intelligence Index. Attackers know a stopped line costs money every hour.
Ransomware reaches the floor
An attack that starts with one email can stop ERP, scheduling, label printing and dispatch across the whole plant.
Fix24/7 detection and response, application control and immutable backups that let you restore quickly.
Old PCs run the machines
Machines are often controlled by PCs running old versions of Windows that the machine vendor will not let you update.
FixA separate network for machine PCs, strict rules on what they can reach and monitoring for unusual activity.
ERP is slow or fragile
Whether you run Pronto, MYOB Advanced, SAP Business One or Dynamics, an ageing server slows orders, stock and dispatch, and a failed one stops them.
FixERP servers hosted in our private cloud or properly maintained onsite, with tested backups and performance monitoring.
Customers ask for security evidence
Defence primes, resources companies and insurers now ask about MFA, patching and backups before they sign a supplier.
FixEssential Eight controls scored every quarter, with evidence ready for questionnaires and DISP.
02What we look after
IT for the office, warehouse and floor
One team for support, networks, systems and security, so a fault on the floor is not passed between three providers.
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Service desk and onsite support
Our service desk for office and production staff, with engineers onsite across the metro area.
Service desk / onsite / after hours optionsNetworks and Wi-Fi for the floor
Wi-Fi that covers the warehouse and floor for scanners and tablets, and networks that keep office, machine and guest traffic apart.
Wi-Fi / segmentation / firewallsERP and hosted servers
ERP, file and database servers hosted in our private cloud, or supported onsite where the plant needs them close.
AustinCloud / hybrid / database backupsSecurity operations
24/7 detection and response, application control and email security that stop ransomware at the first device.
MDR / application control / email securityBackup and recovery
Immutable backups and a tested recovery order for the systems production depends on.
Immutable backup / recovery plan / restore testsDefence readiness
Essential Eight Maturity Level 2 and DISP support for manufacturers in the Defence supply chain.
DISP / Essential Eight ML2 / ISO 2700103Defence supply chain
Ready for Defence work
The Henderson defence precinct will host depot level maintenance for nuclear powered submarines. For local manufacturers that want a share of that work, DISP membership is often a condition of the contract.
- 01Essential Eight Maturity Level 2
Defence now asks DISP members to meet ML2 on the systems they use to work with Defence. We assess, uplift and evidence it.
- 02Governance and policies
A security officer, a security plan and policies that match how your business operates.
- 03Personnel and physical security
Access control and records for staff, visitors and secure areas, set up with your security officer.
- 04Evidence that holds up
Documents and system reports ready for your DISP application and the annual reporting that follows.
Powertech used this path to win a defence grade client.
DISP compliance
Want to see what this looks like for your business?
Tell us about your team and systems. A technical consultant will scope it with you and send a fixed quote.
04Proof
Industrial clients we support
Long partnerships with industrial, engineering and technical businesses, written up in full.
thyssenkrupp Industrial Solutions case study
380+ users and six sites supported through 100+ projects and a change of owner.
Powertech case study
Essential Eight ML2 alignment and approval to start work with a new client.
Related industries
05Recognised and certified
A top 50 MSP in Australia, three years running
Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.
Top 50 MSP in Australia
Cloudtango, 2024, 2025 and 2026. Assessed on client satisfaction, growth and the depth of our security, support and infrastructure services.
Read our client reviews on Cloudtango
ISO 27001
Information securityOur information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.
How we protect your dataISO 9001
Quality managementSupport tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.
06Questions
Manufacturing IT questions
What manufacturers ask us most. Anything else, call 1300 787 429.
01Can you secure machine PCs that cannot be updated?
Yes. We put them on their own network segment, allow only the connections they need and monitor for unusual activity. The machine vendor keeps responsibility for the machine software.
02Do you support our ERP?
We look after the servers, database backups, access and performance your ERP depends on, and work with your ERP partner on application issues so you have one number to call.
03What does DISP require for cyber security?
Defence now asks DISP members to meet Essential Eight Maturity Level 2 on the ICT systems they use to work with Defence. DISP also covers governance, personnel and physical security, and our DISP compliance service covers each part.
04How quickly could we recover from ransomware?
That depends on your backups and your plan, which is why we test both. We agree a recovery order for your critical systems and run restore tests, so you know how long recovery takes before you ever need it.
05Can you support several sites and warehouses?
Yes. We connect and manage multiple sites with SD-WAN, support staff remotely across WA and send engineers onsite across the Perth metro area.
06What does manufacturing IT support cost?
A monthly fee per user covers support, monitoring and security, with projects quoted before we start. A technical consultant scopes it with you and sends a fixed quote.
Client feedback
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Trusted by 300+ organisations
07Manufacturing
Keep the line running
when it counts.
Tell us about your sites, systems and what cannot stop. A technical consultant will scope your support and security with you, then send a fixed quote.
Or call 1300 787 429
Level 2, 541 Hay Street, Subiaco WA 6008
Onsite across the Perth metro area. Remote support across regional WA and Australia.