Business outcomes / Less wasted time
Improve operational efficiency by removing what slows people down
Slow systems, repeat problems and manual busywork cost more hours than most businesses realise. We fix recurring issues at the cause, give people one sign in for everything and automate the routine, so your team spends its time on real work.
Your price in two minutes, no email needed. Or call 1300 787 429.
- 25secAverage wait to reach a Perth engineer
- 15minTriage on every ticket, logged or called
- 98.3%Customer satisfaction on closed tickets
- 100+Projects delivered for thyssenkrupp across six sites
Trusted by businesses across WA
01Where time goes
Where time quietly disappears
Each one costs a few minutes. Across a team and a year, it adds up to weeks.
The same problem logged every week
The ticket gets closed, the fix does not last and the problem is back next Monday.
FixRepeat issues go on a fix list and are reviewed every month until the cause is gone.
A different password for every system
People juggle logins, reset passwords and get locked out of the tools they need.
FixSingle sign on through Microsoft Entra ID, so one secure sign in opens the apps people use.
Reports rebuilt by hand every month
Someone exports data from three systems into a spreadsheet, then does it all again next month.
FixReports built in Power BI that refresh on a schedule.
Starters and leavers take days
Accounts, laptops and access are set up one step at a time, and leavers keep access longer than they should.
FixA set process for starters and leavers, with devices that set themselves up and access removed as soon as we are told.
02What we change
Where we give you time back
Each area links to the service behind it. The first two usually make the biggest difference.
Fix problems at the cause
Monthly reviews of repeat tickets, with a named person responsible for each fix.
Fix list / monthly reviewA service desk that answers
An engineer in about 25 seconds, triage within 15 minutes and most fixes done remotely.
25 sec answer / 15 min triageOne sign in for everything
Microsoft Entra ID single sign on and multi factor authentication across Microsoft 365 and your business apps.
Entra ID / single sign onAutomate the routine
Power Automate flows and AI agents for approvals, forms and data entry, with clear rules for how staff use AI.
Power Automate / AI agentsReports that build themselves
Dashboards connected to your systems, so the numbers are current without anyone copying them.
Power BI / scheduled refreshFaster links between sites
Business grade internet and site links sized for the files your teams move every day.
NBN / fibre / SD-WAN03Where to start
Four questions that find the biggest gains
We ask these in the audit. The answers usually point to one or two changes worth more than the rest.
- 01What do people complain about most?
Your ticket history shows it. The top five repeat issues are usually worth fixing first.
- 02What gets typed in twice?
Any data copied from one system into another is a candidate for automation or an integration.
- 03How long does a new starter wait?
If a new person cannot work properly on their first morning, onboarding is worth fixing.
- 04Where do files move slowly?
Large files that crawl between sites or from home point to the network or to where files are stored.
Need two of your systems to talk to each other?
Custom software and integrations
Not sure which plan fits your team?
Tell us how you run IT today. A technical consultant will scope it with you and send a fixed quote.
04How you will know
Time back you can see
Efficiency gains are easy to claim and hard to prove. These are the numbers we track.
Repeat tickets trending down
Tracked monthly, with the fix list showing what was resolved at the cause.
Monthly reportFaster onboarding and offboarding
Time from request to a working account and device, measured for every starter.
Per starterManual work removed
Each automation noted with the task it replaced, so the gain is visible.
Automation log05How it runs
From first audit to measurable progress
The repeat issues in your ticket history get fixed first. Automation and reporting follow the roadmap.
- Week 1
Discovery
We review your security, backups, licensing, devices and support history, and agree which outcomes matter most.
- Week 2
Prioritised roadmap
A plan with priorities, costs and owners, written in plain English.
- Monthly
Reporting you can read
Service, security and backup reporting you can read in five minutes and take to your board.
- Quarterly
Review and adjust
We check progress against the roadmap and your security score, and adjust as your business changes.
06Proof
Teams that got time back
Businesses where the day to day now runs with less friction.
Carers WA
136 laptops onboarded, shared tools for the internal IT team and patching on the schedule staff already knew.
Read the storyKoch Solutions
Moved to a hyper converged platform at NEXTDC P2 with Vocus fibre between Perth and Port Hedland, where engineering teams move large files every day.
Read the storythyssenkrupp Industrial Solutions
380+ users and six sites supported through 100+ projects and a change of owner.
Read the storyRelated services
Want to compare all six outcomes side by side?
All business outcomes07Recognised and certified
A top 50 MSP in Australia, three years running
Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.
ISO 27001
Information securityOur information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.
How we protect your dataISO 9001
Quality managementSupport tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.
08Questions
Operational efficiency questions
What owners and managers ask us. Anything else, call 1300 787 429.
01How can IT improve operational efficiency?
Mostly by removing friction: fixing repeat problems for good, giving people one sign in, automating data entry and making files quick to open wherever people work. The gain is small per person but large across a team.
02Do we need AI to be more efficient?
Not to start. Most gains come from fixing repeat issues, single sign on and simple automation in tools you already have, such as Power Automate. AI helps with specific tasks once the basics are in place, and we set rules for how staff use it.
03How do you find what to fix first?
We start with your ticket history and a short conversation with the people who feel the pain. We then rank the changes by time saved and effort needed.
04Will automation replace our staff?
That is not the aim. Automation takes the repetitive part of a job, such as copying data between systems, so people spend more of their time on work that needs them.
05Can you work with our internal IT person?
Yes. Carers WA kept its own IT team and uses ours alongside it, with shared tools and a clear split of who owns what.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
09Less wasted time
Give your team
its time back.
Tell us where the day goes. A technical consultant will scope the changes that save the most time with you, then send a fixed quote.
Or call 1300 787 429