Improve operational efficiency by fixing the cause
Slow systems, repeat problems and manual busywork cost more hours than most businesses realise. We fix recurring issues at the cause, give people one sign in for everything and automate the routine, so your team spends its time on real work.
Your price in two minutes, no email needed. Or call 1300 787 429.
★★★★★ 4.9 on Google from 60+ reviews
- 25secAverage wait to reach an engineer
- 15minTriage on every ticket, logged or called
- 98.3%Client satisfaction from 1,800+ ratings
- 100+Projects delivered for thyssenkrupp across six sites
Trusted by 300+ organisations, including
Where time quietly disappears
Each one costs a few minutes. Across a team and a year, it adds up to weeks.
The same problem logged every week
The ticket gets closed, the fix does not last and the problem is back next Monday.
FixRepeat issues go on a fix list with an owner and a date, and stay there until the cause is gone.
A different password for every system
People juggle logins, reset passwords and get locked out of the tools they need.
FixSingle sign on through Microsoft Entra ID, so one secure sign in opens the apps people use.
Reports rebuilt by hand every month
Someone exports data from three systems into a spreadsheet, then does it all again next month.
FixReports built in Power BI that refresh on a schedule.
Starters and leavers take days
Accounts, laptops and access are set up one step at a time, and leavers keep access longer than they should.
FixA set process for starters and leavers, with devices that set themselves up and access removed as soon as we are told.
Tell us where the time goes. A technical consultant will look at it with you and suggest the changes worth making first.
Where we give you time back
Each area links to the service behind it. The first two usually make the biggest difference.
Fix problems at the cause
Repeat tickets reviewed with a named person responsible for each fix.
A service desk that answers
An engineer in about 25 seconds, triage within 15 minutes and most fixes done remotely.
One sign in for everything
Microsoft Entra ID single sign on and multi factor authentication across Microsoft 365 and your business apps.
Automate the routine
Power Automate flows and AI agents for approvals, forms and data entry, with clear rules for how staff use AI.
Reports that build themselves
Dashboards connected to your systems, so the numbers are current without anyone copying them.
Faster links between sites
Business grade internet and site links sized for the files your teams move every day.
Four questions that find the biggest gains
The answers usually point to one or two changes worth more than the rest.
- 01
What do people complain about most?
Your ticket history shows it. The top five repeat issues are usually worth fixing first.
- 02
What gets typed in twice?
Any data copied from one system into another is a candidate for automation or an integration.
- 03
How long does a new starter wait?
If a new person cannot work properly on their first morning, onboarding is worth fixing.
- 04
Where do files move slowly?
Large files that crawl between sites or from home point to the network or to where files are stored.
Need two of your systems to talk to each other? See Software development.
- Not for profit
Carers WA
136 laptops onboarded, shared tools for the internal IT team and patching on the schedule staff already knew.
- Engineering
Koch Solutions
Moved to a hyper converged platform at NEXTDC P2, with Vocus fibre between Perth and Port Hedland for the large files engineering teams move every day.
- Water
PPS Water Group
Grew from 35 to more than 200 users on a cloud first move to Entra ID, Microsoft 365, Teams, SharePoint and OneDrive.
- Client stories
All client stories
Sixteen stories with the numbers.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificateOperational efficiency questions
What owners and managers ask us. Anything else, call 1300 787 429.
How can IT improve operational efficiency?
Mostly by removing friction: fixing repeat problems for good, giving people one sign in, automating data entry and making files quick to open wherever people work. The gain is small per person but large across a team.
Do we need AI to be more efficient?
Not to start. Most gains come from fixing repeat issues, single sign on and simple automation in tools you already have, such as Power Automate. AI helps with specific tasks once the basics are in place, and we set rules for how staff use it.
How do you find what to fix first?
We start with your ticket history and a short conversation with the people who feel the pain. We then rank the changes by time saved and effort needed.
Will automation replace our staff?
That is not the aim. Automation takes the repetitive part of a job, such as copying data between systems, so people spend more of their time on work that needs them.
Can you work with our internal IT person?
Yes. Carers WA kept its own IT team and uses ours alongside it, with shared tools and a clear split of who owns what.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Give your team
its time back.
Tell us where the day goes. A technical consultant will scope the changes that save the most time with you, then send a fixed quote.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au