Motor Trade Association of WA case study
Managed since 2013, through a full rebuild and several office moves.
Client success storiesNot for profit
Carers WA keeps its own IT team and adds ours behind it
Carers WA is the peak body for the estimated 320,000 unpaid family and friend carers in Western Australia. It has its own IT team and wanted to keep them. When it changed providers in April 2026, what it needed was better tools, clean documentation and senior engineers behind its people. That is how we set it up.
- 136Laptops in our management platform
- 160+Microsoft 365 users supported
- 4Tools shared with the internal team
- 320,000Carers across WA that Carers WA works for
01The challenge
Where Carers WA started
Carers WA runs programs across the state, from Carer Gateway services to young carer support, and many of its staff work out in the community. Its internal IT team knows the organisation well. What it needed after leaving its previous provider was the platform behind that team: a service desk, device management and documentation they could use every day.
Keeping the people who know the place
Carers WA did not want to hand its IT away. It wanted a partner behind its team, not instead of it.
Years of notes in someone else's system
Passwords, network notes and procedures sat with the previous provider and had to come across intact.
Patching staff would put up with
Updates had always gone out on Wednesday afternoons with restart reminders. Changing that habit would have cost goodwill for no gain.
02What we did
Their team, our platform
We onboarded Carers WA as a project, then gave its IT team access to the tools our engineers use every day, limited to Carers WA's own data.
/01
Every laptop managed
NinjaOne agents deployed through Intune and ImmyBot, with 136 laptops now reporting in.
/02
Patching on their rhythm
Windows updates set in NinjaOne to match the Wednesday afternoon schedule and restart reminders staff were used to.
/03
One service desk
Staff synced from Microsoft Entra into our service desk, so both teams work from the same tickets.
/04
Documentation that came across
The previous provider's IT Glue records imported into Hudu, with licences for the internal team limited to Carers WA.
/05
Deployment tools shared
ImmyBot access for the internal team, so they build and fix laptops the same way we do.
/06
Security reviews
A review of the Microsoft 365 tenant, followed by a Bitwarden rollout for shared passwords.
03How we delivered it
Onboard quickly, then share the keys
Step 1
Kick off
A planning session with Carers WA's IT Manager, our account team and our leadership team to agree scope and who does what.
Step 2
Onboard
Agents deployed, hardware and software assessed, staff synced and documentation imported.
Step 3
Work together
Tool access for the internal team, monthly catch ups and our engineers on hand for escalations and projects.
Planned and delivered by our team in Subiaco, Perth.
Meet the teamEngineers, project leads and account managers
04The results
The difference for Carers WA
What changed Results
- 01136 laptops managed and patched on a schedule staff already knew
- 02The internal team working from the same service desk, documentation and tools as our engineers
- 03Records from the previous provider brought across, not rebuilt from memory
- 04Monthly catch ups that turn issues into planned work, like the Bitwarden rollout
What made it work Approach
- 01Respecting what the internal team already does well
- 02Limiting tool access so each team sees what it needs
- 03Keeping familiar routines like Wednesday patching
- 04Regular catch ups with the IT Manager
Today
We meet Carers WA every month. The Bitwarden rollout is under way, and the internal team handles day to day requests with our engineers behind them for anything bigger.
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All client success stories06Next step
Talk to the team
behind this project.
Tell us what you are working on. A senior engineer will review your IT and security, then outline a plan you can act on, whether you work with us or not.
Level 2, 541 Hay Street, Subiaco WA 6008
Onsite across the Perth metro area. Remote support across regional WA and Australia.