End User Computing
We look after every laptop, desktop and mobile your staff use. New starters get a ready to go device on day one, and your existing team stays productive while we handle builds, updates and changes in the background.
Give your team freedom with managed devices
Make it easy to support your people wherever they work. We help your staff use the laptops, tablets and phones they prefer, while you keep control over how those devices are set up, secured and updated. Our managed device service reduces admin effort and keeps your fleet consistent, so you spend less time on fixes and more time on your core work.
Microsoft and Apple Expertise
We manage mixed Windows and Apple fleets every day. Laptops, desktops, mobiles and tablets all join the same device management platform.
We roll out standard builds, apps and settings, then keep everything updated in the background. Your staff choose PC or Mac. You stay in control with one simple way to manage every device.
Modern Device Management for Your Team
We keep your devices simple to use and easy to support. Laptops, desktops and mobiles are built to a standard, secured, and kept up to date without getting in the way of your staff.
Our local team looks after onboarding, changes and day to day issues, with clear communication and short wait times. We track user feedback and recurring problems so we can fix the root cause, not just the ticket in front of us.
Fast, Zero Touch Setup With Microsoft Autopilot
Microsoft Autopilot lets your staff take a new device out of the box and get straight to work. They connect to the internet, sign in with their work account and the device builds itself with your standard apps and settings. No image to load and no long handover with IT.
Behind the scenes we use Autopilot with Microsoft Intune and Endpoint Manager. New devices land in the right groups, with the right policies, security baselines and access to company data. We can rebuild or repurpose devices in the same way, so every laptop and tablet stays consistent, managed and ready for the next user.
Centralised Device Control With Microsoft Intune
Microsoft Intune gives you one place to manage laptops, mobiles and tablets across Windows, macOS, iOS and Android. We use it to push apps, settings and updates so every device meets your standards, whether staff work in the office or off site.
Intune also helps you control access to company data. We can apply rules based on the user, the device and its health, and wipe work data if a device is lost or a staff member leaves. You get a consistent setup for every user and clear insight into your whole fleet.
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FAQs for Businesses
Most transitions finish in six to eight weeks, depending on the size and complexity of your environment. We handle the detailed work such as assessment, documentation, team training and cutover planning. The goal is a smooth changeover with minimal disruption for your staff.
We work with your timeline. Many clients start planning the move while their current contract is still in place. We can complete the assessment and build a transition plan so you are ready when the contract ends. If you want to exit early, we help you understand the risks and steps, but the decision stays with you.
Onboarding starts with a structured discovery of your systems, security and pain points. We document your environment, set up monitoring and backups, and agree on priorities for the first few months. Your team receives clear instructions on how to contact us and what to expect from support. You get a named contact and regular check ins during the early phase.
Yes. Many clients keep an internal IT person or team and use Austin Technology to extend capacity and skills. We agree clear roles so everyone knows who owns support, projects and decision making. Your internal team stays close to the business while we handle areas such as service desk, security, cloud or specialist project work.
Security is built into our services, not added at the end. We focus on strong identity controls, patching, endpoint protection, backups and user awareness. Our security work aligns with recognised frameworks such as the ACSC Essential Eight. You receive regular updates on risks, improvements and any incidents.
Serious incidents follow a clear response plan. We focus first on restoring critical systems and access so your staff can work again. Then we investigate the cause, close any gaps and support any reporting you need to do. After recovery we review the event with you and update your plans so you are better prepared next time.
Good questions include where the support team is based, how they handle security, how they store and protect your data, what their response times are and how they work with internal teams. You can also ask how they align with standards like the Essential Eight and what their onboarding process looks like. The answers should be clear, specific and easy to understand.
No. You get a named main contact, but more than one engineer knows your environment and documentation sits in our central systems. If someone is away or changes role, another team member can step in without you having to start again. This reduces key person risk and keeps support consistent.
Ready To Make The Switch?
If your IT partner has stopped keeping up, let us step in.
Over 200 Perth organisations have moved their IT to Austin Technology. Most tell us the same thing: “We should have done this years ago.”
Tell us a bit about your business and what is not working. We will come back to you within one business day to see if we are a good fit.
