Device management

Intune device management, built once and kept current

We set up and run Microsoft Intune and Windows Autopilot for your business, so every laptop, desktop, tablet and phone is built the same way, kept up to date and protected if it goes missing. New starters unbox a laptop, sign in and start work, while our engineers handle builds, updates and leavers in the background.

Talk to us See pricing

Your price in two minutes, no email needed. Or call 1300 787 429.

Man in a green shirt smiling at a tablet in an office

5,000+ endpoints managedFor more than 300 client organisations

5,000⁺Endpoints managed for more than 300 client organisations
$95Intune and Autopilot are included in Austin Managed and Partner, from $95 per person per month ex GST
25^secAverage wait to reach an engineer on the service desk
98.3^%Customer satisfaction on closed tickets

Trusted by businesses across WA

01Where it goes wrong

Signs your devices need proper management

Most businesses we meet manage devices one at a time, by hand. It works until the fleet grows, someone leaves or a laptop goes missing.

New starters wait days for a laptop
Someone has to build each machine, install the apps and copy settings across, and it rarely happens before day one.
FixWindows Autopilot and Intune build the device over the internet when the user signs in, with your apps, settings and security already applied.
Every laptop is set up differently
Machines bought at different times run different software and settings, so support takes longer and security gaps go unnoticed.
FixOne standard build and one set of policies for every device, with a compliance report that shows which devices fall short.
A lost laptop means lost data
A laptop left in a taxi still holds email, client files and saved passwords.
FixBitLocker encryption on every Windows laptop and a remote lock or wipe from Intune as soon as you tell us it is missing.
Staff read work email on personal phones
Nobody knows which phones hold company data or what happens to it when someone leaves.
FixApp protection policies that keep work data inside Outlook, Teams and OneDrive, and remove it when the person leaves without touching their personal apps.
Windows 10 is still in the fleet
Microsoft ended support for Windows 10 in October 2025, so machines without extended updates no longer receive security fixes.
FixA plan for each device: upgrade what can run Windows 11, replace what cannot and cover the gap in between.

02What is included

Device management from first login to last day

One platform for Windows, Mac, iPhone and Android, run by the same team that answers your service desk calls.

2.1

Zero touch builds with Autopilot

New Windows devices are registered to your business, then build themselves over the internet when the user signs in. No imaging and no handover appointment.

Windows Autopilot / standard build / reset and reuse

2.2

Policies and conditional access

Intune configuration and compliance policies, with conditional access so only managed, healthy devices reach email and files.

Intune / Entra ID / compliance reports

2.3

Updates and patching

Windows update rings and monthly patching for the operating system and common apps, with anything that fails followed up.

Update rings / app patching / reporting

2.4

Macs, iPhones and Android

Apple and Android devices in the same platform as your Windows fleet, so staff can choose PC or Mac without a second support process.

macOS / iOS / Android / personal phones

2.5

Endpoint security

BitLocker encryption and security baselines from Intune, working with managed detection and response on every device.

BitLocker / baselines / EDR

2.6

Joiners, leavers and lost devices

Devices are ready on day one. On the last day, work data is removed, the device is reset and its record is updated.

Onboarding / remote wipe / asset records

03Windows 10

Still running Windows 10? Three ways forward

Windows 10 reached end of support on 14 October 2025. Machines still running it no longer get security fixes unless you pay Microsoft for Extended Security Updates.

01
Upgrade what can run Windows 11
Devices that meet Microsoft's Windows 11 requirements move across in place, managed by Intune and scheduled around your team.
02
Replace what cannot
Older machines are replaced through our procurement team and arrive registered for Autopilot, ready for the user to sign in.
03
Use extended updates as a bridge
Microsoft publishes commercial Extended Security Updates at $61 USD per device for the first year, with the price doubling each year for up to three years. It buys time while you replace hardware.
04
Decide device by device
Intune shows every device, its Windows version and its hardware, so the plan is built on your real fleet.

Need replacement laptops? We source them, register them and deploy them.

IT procurement

Not sure which plan fits your team?

Tell us how you run IT today. A technical consultant will scope it with you and send a fixed quote.

Talk to us 1300 787 429

04How it works

From readiness check to a managed fleet

We move devices in small groups, so nobody loses a working day and problems show up in the pilot, not across the whole business.

Step 1
Readiness check
We review your licences, devices, Windows versions and current tools, then give you a written plan and a fixed quote.
Step 2
Build and pilot
Policies, apps and security baselines are built, then tested with a small pilot group before anyone else is touched.
Step 3
Enrol the fleet
New devices come through Autopilot. Existing devices are enrolled in groups, with any rebuilds done out of hours.
Every month
Run and report
Patching, compliance and device reports, with changes and new starters handled through the service desk.

05Plans and pricing

Included in our managed IT plans

Intune and Autopilot are included in Austin Managed and Partner, from $95 per person per month ex GST. They are an option on Austin Essentials.

Device management in Austin Technology IT support plans: Monitoring, Essentials, Managed and Partner
Device service	Austin MonitoringMonitoring and maintenance	Austin EssentialsService desk essentials	Austin ManagedFully managed IT	Austin PartnerStrategic IT and roadmap
Intune device management and Autopilot		Optional
Monthly server and desktop patching
End user device support
Asset and warranty tracking

Swipe the table sideways to see every plan.

Managed IT support starts from $45 per person per month, excluding GST. Microsoft 365 licensing is billed separately.

Want the full list of what each plan covers?

Compare IT support plans

06Proof

Managed devices that passed the test

Intune sits at the centre of the security work we have done for these clients. Each story is written up in full.

InterContinental Energy

Reached Essential Eight Maturity Level 1 on the Microsoft 365 Business Premium licences they already had. Staff who rely on Office macros kept working.

Read the case study

Palisades

Intune, conditional access, Defender, BitLocker and governance documents aligned to Maturity Level 1. The result met a prospective client's security requirements and won the partnership.

Read the case study

Powertech

Conditional access, BitLocker, ThreatLocker and Huntress across a business of more than 300 specialists, aligned to Essential Eight Maturity Level 2 and followed by a defence grade client win.

Read the case study

Related services and industries

Essential Eight uplift Application control IT for professional services IT for engineering firms

07Recognised and certified

A top 50 MSP in Australia, three years running

Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.

Cloudtango Top 50 MSP in Australia 2026, 2025 and 2024

Top 50 MSP in Australia Cloudtango, 2024, 2025 and 2026. Assessed on client satisfaction, growth and the depth of our security, support and infrastructure services. Read our client reviews on Cloudtango

An Austin Technology service desk engineer on a call with a client

ISO 27001

Information security

Our information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.

How we protect your data

ISO 9001

Quality management

Support tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.

08Questions

Device management questions

What businesses ask before moving to Intune. Anything else, call 1300 787 429.

Is Intune included in our Microsoft 365 licence?

Microsoft includes Intune in Microsoft 365 Business Premium but not in Business Basic or Business Standard. We check your licences during the readiness check and show you the options and costs before you change anything.

What does device management cost, and is there a contract?

Intune and Autopilot are included in Austin Managed and Partner, from $95 per person per month ex GST, and are an option on Austin Essentials. Microsoft 365 licensing is billed separately.

Can you manage Macs, iPhones and Android phones as well?

Yes. Intune manages Windows, macOS, iOS and Android from one console, so a mixed fleet gets the same policies, app installs and reporting. Staff can choose PC or Mac without creating a second way of working.

How long does the move take, and will staff lose work time?

It depends on how many devices you have and how they were set up. We enrol devices in small groups, and where a laptop needs a rebuild we do it out of hours or swap in a prepared device. You get a timeline with the fixed quote after the readiness check.

Can staff use personal phones without us controlling the whole phone?

Yes. For personal phones we use app protection policies instead of full enrolment. Work email and files stay inside Outlook, Teams and OneDrive, and we can remove that work data when someone leaves without touching their photos, messages or personal apps.

We already have an IT person. Can you work alongside them?

Yes. Many clients keep an internal IT lead for local requests and projects while we run Intune, patching and security. They get access to the reports, and our service desk becomes their escalation point.

Client feedback

What our clients say

1,800+ reviews from the people who call our Perth service desk every day.

1,800+
25
60+

01 / 08

“Turns every IT problem into a non-issue”

Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.

Bronte J.Indian Ocean Hotel
“Patient, capable and a genuine listener”

The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.

Peter MidgleyPowertech
“Steady, thoughtful and stress free”

Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.

Jason CavallaroCallidus Process Solutions
“Resolved the issue within minutes”

The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.

Kirk LentonPilbara Construction
“The extra guidance made it more valuable”

Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.

Tony YoungOptimus Real Estate
“Resolved quickly, with none of my work lost”

They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.

Warner PriestInterContinental Energy
“Calm, patient and always willing to help”

Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.

Peter AlexanderKoch Solutions
“Refreshing after two unreliable IT providers”

After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.

Mark HutchisonLifewood

Trusted by 300+ organisations

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