Our award winning team keeps your systems stable, secure and performing well so your staff can get on with their work. As one of Australia’s top rated MSPs in 2024 and 2025, we combine fast support, strong cybersecurity and ongoing improvement to give you reliable IT you don’t have to think about.
Managed IT Services Perth
Security. Speed. Service.
All in One IT Solution.
All in One IT Solution.
Since 2012, Austin Technology has helped organisations in Perth and across Australia keep IT secure, reliable and performing well. As a locally owned provider, we understand the day to day challenges Perth businesses face and bring a proactive, client-first mindset to every engagement. Our reputation as a top managed service provider comes from long standing relationships, fast response times and a team focused on clear, measurable outcomes.
Outgrown your current IT support?
Your business has moved on. Your IT partner should have too.
If any of these feel familiar, it’s probably time to talk.
You’re still the “unofficial IT manager”
Staff still come to you when something breaks. You chase the IT company, repeat the story, and hope it’s fixed properly this time. Projects drag out and basic tasks sit in a queue. Your IT partner should remove noise from your day, not add to it.
The same problems keep coming back
Slow logins, flaky WiFi, printers that never behave and mystery outages. Tickets get closed, but nothing really changes. No one shows you a plan for improving things. Good managed IT doesn’t just react, it finds and fixes the root cause.
No one really knows your business
Every time you call, you get a different person who doesn’t know your setup. You explain the history again, and again. Advice is generic and often too technical. Your IT team should feel like an extension of your business, speaking plain English and owning the outcome.
You’re ready to modernise, they just patch and maintain
You want to move more to the cloud, tighten security and automate the boring work. They only talk about renewing hardware and licences. A modern MSP should help you plan ahead, not keep you stuck where you are.
Sound familiar? You deserve an IT partner who eliminates these frustrations, not one who contributes to them.
Trusted managed IT partner for Perth and beyond
15+
Years in Business
25s
Service Desk Waiting Time
98.34%
Customer Satisfaction Score
100%
Australian Based Team
30+
Team Members
- why choose us
The Austin Technology difference
Recognised as a top MSP in Australia
Our clients have voted us one of Australia’s top MSPs in both 2024 and 2025. That recognition comes from how we show up every day, not from marketing claims.
30+ engineers on your side
You are backed by a team of more than 30 engineers across support, projects, cloud and security. That depth means fast answers, proper escalation and less reliance on any one person.
Experienced and stable
We have been supporting Australian businesses for more than 15 years. Our company has grown steadily in that time, so you get a partner who will still be here tomorrow.
Engineering led, not sales led
Our leadership team comes from an engineering background. We make decisions based on what works in the real world, not on vendor targets. You get straight advice and solutions that suit your business, not ours.
Local support and private cloud in WA
Your core systems and data can stay close to home. We run private cloud across three data centre locations in Western Australia and support it with a local service desk, so you know where your data lives and who is looking after it.
Security built on Essential Eight
We use the ACSC Essential Eight as the backbone of our security work. That gives you a clear roadmap to better protection and makes it easier to answer questions from clients, auditors and insurers.
Focused on automation and improvement
We do more than keep things running. Our team looks for chances to clean up processes, use data better and add smart automation, so your IT estate gets simpler over time, not messier.
What Our Clients Say
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Chris Wade is a great engineer and I have a lot of respect for his professionalism. He approaches every issue with a calm and methodical attitude and communicates clearly so I always understand what is happening. His steady approach and reliability make a real difference to our team, and his support is always appreciated.
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Trusted by businesses across Australia
Over 700 reviews from local organisations that rely on Austin for day to day IT support.
Zero Lock In With Month to Month Agreements
Most MSPs tie you up in long contracts. We back ourselves with flexible month to month support, so you only stay if we deliver.
Business Focused IT Strategy With Real ROI
We use AI and automation to reduce your IT waste, strengthen compliance, and improve how your staff and customers experience technology.
Security First Managed IT, Essential Eight Aligned
We design your environment around the Essential Eight instead of just basic antivirus. You get managed detection and response, strong access control, and clear proof your security improves over time.
Our Managed IT Services for Perth Businesses
We offer structured, proactive managed IT support across a range of essential services. Each offering is designed to strengthen business operations, reduce risk, and enhance efficiency for organisations in Perth and across Australia.
Helpdesk & End-User Support
Responsive, knowledgeable assistance delivered by our Perth-based service desk. We resolve issues quickly, with clear communication and a focus on first-contact resolution.
- Perth-based support team available during business hours
- 15-minute triage response for all tickets
- Access to Level 2 and Level 3 escalation
- Remote and onsite support options
- Integrated knowledge base and documentation
Cyber Security Management
Our security framework is built around best-practice strategies and toolsets that reduce vulnerability and protect your digital environment.
- Implementation of ACSC Essential 8 mitigation strategies
- Managed endpoint protection and monitoring
- Email security with advanced threat protection
- Vulnerability and patch management
- Security awareness training for end-users
Cloud & Microsoft 365
Optimised cloud environments customised to your business needs, with a strong focus on Microsoft 365 productivity and security features.
- Microsoft 365 licensing and management
- Azure AD and Microsoft Entra integration
- OneDrive, SharePoint, and Teams deployment
- Secure cloud backups and disaster recovery
- Hybrid and full cloud infrastructure design
Network & Infrastructure Management
End-to-end network management that ensures stable, secure, and high-performing connectivity across all your locations.
- Monitoring and support for firewalls, switches, and routers
- Design and deployment of scalable network solutions
- Secure site-to-site and remote access VPNs
- Bandwidth monitoring and traffic analysis
- Redundancy and failover planning
Telephony & Communications
Reliable, high-quality communication and internet services designed to support growing businesses and distributed teams.
- VoIP system design and deployment
- SIP trunking and call management solutions
- Managed internet connections and fibre installations
- Quality of Service (QoS) configuration for voice and video
- Partnered solutions through Vocus and other major ISPs
Hardware & Licensing Procurement
Sourcing and supplying the right technology from trusted vendors, fully integrated into your IT environment.
- Procurement of laptops, desktops, servers, and networking gear
- Microsoft and third-party licensing management
- Warranty tracking and lifecycle planning
- Asset documentation and change control
- Direct vendor relationships for faster fulfilment
Australia's Top MSP, 2 years running
Cloudtango, an independent authority in the managed services industry, has named Austin Technology to its MSP Select Australia list in both 2024 and 2025. MSP Select highlights leading providers for small and medium businesses based on service quality, technical capability, and client feedback.
This back to back recognition reflects our focus on reliable support, strong cybersecurity foundations, and practical cloud solutions for Perth businesses. It also shows that an independent body has reviewed our performance and approach, not just our marketing.
For our clients, this means you work with a partner that meets consistent standards year after year, with a team that invests in doing the basics well and improving how we deliver managed services over time.
- CASE STUDIES
Client Success Stories
Managed IT Services That Keep Your Business Moving
Available when you need us most
Local Perth team, fast response, clear escalation paths.We own the outcome
We don’t pass the buck. We take responsibility until the issue is fixed.We learn your business, not just your network
Your account team understands your people, sites, and critical systems.Straight, honest communication
No jargon walls. You get clear updates and plain-English advice.Proactive, not reactive
We look for patterns, remove root causes, and reduce ticket noise over time.
Proactive Monitoring and Maintenance
We watch your core systems, backups, and security signals so small issues do not grow into outages. Patch management, health checks, and trend reports keep your environment stable and predictable.
Extended Support Hours as Standard
Your staff work beyond 9–5, so we do too. Early starts, project cutovers, and after-hours incidents are handled under an agreed support window that suits your business, not ours.
Dedicated Service Delivery Manager
You get a single point of contact who knows your roadmap, risks, and priorities. They chair regular reviews, track actions, and make sure our team and yours stay aligned.
Flexible Service Desk Options
Choose the level of coverage that fits each site or team. We can handle all user requests, share the load with your internal IT, or support only key systems and locations.
Onsite Engineers When It Counts
Remote tools fix most issues. When hands on keyboards are needed, our Perth engineers attend site for projects, office moves, and incidents that demand a physical presence.
Continuous Improvement, Not “Set and Forget”
We review tickets, incidents, and changes each month. Repeated issues go onto a fix list, not back into the queue, so your environment gets quieter and more reliable over time.
Managed IT Support Perth Businesses Can Count On
Every business relies on technology. The real difference lies in how that technology is managed, protected, and supported day to day.
Austin Technology supports businesses of all sizes across Perth, Western Australia, from professional services firms to large enterprises. Our commitment to open communication, responsive service, and consistent improvement makes us the managed IT support partner you can rely on.
Backed by local expertise and recognised among Australia’s top managed service providers, we take accountability for your IT so you don’t have to worry about every technical detail.
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ICT Articles & Company News
FAQs for Businesses
How long does it take to switch MSPs to Austin Technology?
Most transitions finish in six to eight weeks, depending on the size and complexity of your environment. We handle the detailed work such as assessment, documentation, team training and cutover planning. The goal is a smooth changeover with minimal disruption for your staff.
What if we are locked into a contract with our current IT provider?
We work with your timeline. Many clients start planning the move while their current contract is still in place. We can complete the assessment and build a transition plan so you are ready when the contract ends. If you want to exit early, we help you understand the risks and steps, but the decision stays with you.
What does onboarding with Austin Technology look like?
Onboarding starts with a structured discovery of your systems, security and pain points. We document your environment, set up monitoring and backups, and agree on priorities for the first few months. Your team receives clear instructions on how to contact us and what to expect from support. You get a named contact and regular check ins during the early phase.
Can you work with our existing internal IT staff?
Yes. Many clients keep an internal IT person or team and use Austin Technology to extend capacity and skills. We agree clear roles so everyone knows who owns support, projects and decision making. Your internal team stays close to the business while we handle areas such as service desk, security, cloud or specialist project work.
How do you keep our systems and data secure?
Security is built into our services, not added at the end. We focus on strong identity controls, patching, endpoint protection, backups and user awareness. Our security work aligns with recognised frameworks such as the ACSC Essential Eight. You receive regular updates on risks, improvements and any incidents.
What happens if we have a major outage or cyber incident?
Serious incidents follow a clear response plan. We focus first on restoring critical systems and access so your staff can work again. Then we investigate the cause, close any gaps and support any reporting you need to do. After recovery we review the event with you and update your plans so you are better prepared next time.
What questions should I ask when choosing an IT partner?
Good questions include where the support team is based, how they handle security, how they store and protect your data, what their response times are and how they work with internal teams. You can also ask how they align with standards like the Essential Eight and what their onboarding process looks like. The answers should be clear, specific and easy to understand.
Will my business rely on one person at Austin Technology?
No. You get a named main contact, but more than one engineer knows your environment and documentation sits in our central systems. If someone is away or changes role, another team member can step in without you having to start again. This reduces key person risk and keeps support consistent.
Ready To Make The Switch?
If your IT partner has stopped keeping up, let us step in.
Over 200 Perth organisations have moved their IT to Austin Technology. Most tell us the same thing: “We should have done this years ago.”
Tell us a bit about your business and what is not working. We will come back to you within one business day to see if we are a good fit.
