Managed IT services in Perth run by engineers
Managed IT support from one team: the service desk your staff call, 24/7 monitoring and patching, Microsoft 365, Essential Eight security and a plan for what comes next. 300+ organisations around Australia rely on it.
Your price in two minutes, no email needed. Or call 1300 787 429.
★★★★★ 4.9 on Google from 60+ reviews
- 25secAverage wait to reach an engineer
- 15minTriage on every ticket, logged or called
- 98.3%Client satisfaction from 1,800+ ratings
- Top 50MSP in Australia, three years running
Trusted by 300+ organisations, including
Most clients switch from another provider.
They want one that makes things better. Here are four signs it is time to change, and what our managed IT support does about each one.
Problems keep coming back
The same slow logins and printer faults return every month, and nobody looks for the cause.
What we doAnything that shows up twice gets a root cause, an owner and a date, and the fix is checked at your next review.
Every call starts from scratch
A different technician each time, no notes on your setup and the history explained again.
What we doEvery device, account, licence and vendor is documented, so whoever picks up your ticket already knows your setup.
Nobody can answer the insurer
When you are asked where you sit against the Essential Eight, there is no clear answer.
What we doWe score you against the Essential Eight at the start and show the movement at every review, with SecureShield keeping the controls in place.
There is no plan
Laptops get replaced when they fail and there is no IT budget you could show the board.
What we doA roadmap and budget built with you, with hardware replaced on a plan instead of when it breaks.
Tell us what is happening. A technical consultant replies within two business hours.
What we look after
Everything your business runs on, handled by one team under one agreement, with one invoice at the end of the month.
Service desk and user support
Staff reach an engineer in about 25 seconds. Problems fixed properly, explained in plain words, with someone onsite when it needs a person.
Cyber security
Essential Eight controls and 24/7 detection and response on every device, reported in terms your board follows.
Microsoft 365 and cloud
Licences, identity, devices and data set up properly, then kept that way.
Network and infrastructure
Firewalls, Wi-Fi, servers and secure access for every site and every remote worker.
Phones and connectivity
Cloud phones and business internet, run by the same team as the rest of your IT.
Hardware and licensing
The right equipment at the right price, tracked from purchase to disposal, on one invoice.
Built around how you run IT
Most clients hand us all of it. Some keep an IT person and want a managed service provider behind them. Pick the model that fits and we agree the edges with you.
Fully managed
We become your IT department: service desk, security, Microsoft 365, network, devices, vendors and the three year plan. Suits 10 to 500 staff with no internal IT.
Co-managed
You keep your IT person. We add service desk capacity, security tooling, after hours cover and senior engineers to escalate to. See co-managed IT.
Infrastructure only
Your team looks after users. We run the servers, private cloud, network, backup and security monitoring. See private cloud servers.
One invoice either way
Support, licences and hardware on the same bill, with the split of who owns what written into your agreement.
Four plans, priced per person
Every plan is per person per month, ex GST, from 10 people (20 on Partner). Pick the one closest to how you run IT, then add a SecureShield security level.
Austin Monitoring
For teams with their own IT person
$20 a person a month
24/7 monitoring, patching on Essential Eight timeframes and 1 hour of remote support per 10 people a month.
Austin Essentials
A service desk with set hours
$45 a person a month
Everything in Monitoring, plus device, Microsoft 365 and everyday app support with 1 hour per 5 people a month.
Austin Managed
Fully managed IT
$95 a person a month
Everything in Essentials, plus unlimited remote support, a service delivery manager and an annual roadmap.
Austin Partner
Your IT department
$160 a person a month
Everything in Managed, plus 7am to 7pm weekdays, 24/7 critical cover, scheduled onsite time and a primary engineer.
Every plan includes engineers based in Australia, written response targets, 24/7 endpoint protection and documentation you can read. See your price in two minutes
Compare every inclusion, plan by plan
| Inclusion | MonitoringMonitoring, patching and inventory | EssentialsService desk with set hours | ManagedFully managed IT | PartnerYour IT department |
|---|---|---|---|---|
| Service delivery | ||||
| Client portal, ticketing and a satisfaction rating on every ticket | ||||
| Response and resolution targets, P1 30 minutes and 4 hours | ||||
| Named account manager | ||||
| Named service delivery manager | ||||
| Primary engineer who knows your site | ||||
| Monthly report: tickets, targets, patch status and system health | ||||
| Review cadence | Annual | Monthly operations review, annual roadmap | Quarterly roadmap and budget, weekly huddle | |
| Executive summaries for leadership | ||||
| VIP support for named users | Optional | |||
| Monitoring and maintenance | ||||
| 24/7 monitoring of servers, devices, network and Microsoft 365 health | ||||
| Patching of operating systems and applications on Essential Eight timeframes, with a critical fast lane | ||||
| Alert triage and remediation | From your hours | From your hours | ||
| Asset inventory, warranty tracking and hardware lifecycle plan | ||||
| Documentation of your environment, with read access for you | ||||
| Backup job monitoring | ||||
| Quarterly restore tests | ||||
| Annual continuity workshop and recovery test | ||||
| Microsoft 365, licences and devices | ||||
| Tenancy management: users, groups, starters, leavers and changes | ||||
| MFA enforcement and security defaults | ||||
| Licence management: buy, assign, reclaim, one invoice, monthly true up | ||||
| Licence optimisation review | Quarterly | Monthly | ||
| SharePoint, OneDrive and Teams support | ||||
| Intune device management and Autopilot | Optional | |||
| Microsoft 365 backup | Optional | Optional | Optional | Optional |
| Support | ||||
| Remote support | 1 hour per 10 people a month | 1 hour per 5 people a month | Unlimited | Unlimited |
| Support window | Business hours | Business hours | Business hours, extended optional | 7am to 7pm weekdays |
| 24/7 on call for critical incidents | Per incident | |||
| End user device, Microsoft 365, Office and standard application support | ||||
| Line of business application triage | ||||
| Vendor liaison: software vendors, carriers and phone system | ||||
| Phone system support for systems we supply | Optional | |||
| Procurement with a standard hardware catalogue | ||||
| Cyber insurance and client security questionnaire help | ||||
| Custom onboarding and offboarding forms | ||||
| Custom dashboards and workflows | Optional | |||
| Annual Copilot and AI readiness check | ||||
| Loan laptop within four business hours when a device fails | ||||
| Service credits if a P1 response target is missed | ||||
| Onsite, Perth metro | ||||
| Onsite when remote cannot fix a fault | Standard rate | Standard rate, no callout fee | ||
| Scheduled onsite time | Optional | 1 hour per 10 people a month, minimum 4 | ||
| Regional and interstate sites | Quoted | Quoted | Quoted | Quoted |
- P1Critical: 30 minute response, fixed within 4 hours
- P2A key system or team affected: 2 hour response
- P3One person held up: 4 hour response
- P4Requests and questions: next business day
How we run your service
Most calls reach an engineer in about 25 seconds and most issues are fixed the same day. Behind that are a few habits we never skip.
- Repeat issues fixed for goodAnything that shows up twice gets a root cause, an owner and a date.
- One person owns the relationshipA named service delivery manager runs your reviews and is who you call when something is not right.
- Backups tested by restoring themEvery job is monitored and restores are tested on a schedule.
- Someone on site when it mattersMost fixes are remote in minutes. For hardware, moves and incidents, we come to you.
People who know your business
You get your own pod of engineers. They learn your sites, your people and the way you work, so whoever picks up your call already knows your setup. It is a big part of why most of our clients have been with us for many years.
Jacob BongersService Delivery ManagerRuns your service day to day, leads your reviews and is who you call when something is not right.
Greg AshleyClient Success ManagerLooks after your agreement, licences, hardware and IT budget, and keeps your plan in step as you grow.
Support wherever your people work
- Across WAFrom the South West up to the Pilbara and Karratha.
- Around AustraliaOnsite visits in Melbourne, Brisbane and other cities through our partners.
- Overseas officesStaff in other countries supported remotely, the same as your team at head office.
- Data in AustraliaYour data stays in Australia, including our private cloud and your backups.
Most issues are fixed remotely from Perth, wherever the person is. When it needs hands on, an engineer comes to you.
Switching takes about four weeks
We deal with your current provider, so you do not have to. Most teams of 10 to 50 people are fully across in a month.
- 01
Kick off and handover
We meet your key people and collect admin access, documentation and vendor contacts from your current provider.
- 02
Everything documented
Devices, accounts and licences recorded, with monitoring, backup checks and patching live by week two.
- 03
Service desk live
By week four staff know how to reach us and security hardening against the Essential Eight is under way.
- 04
Your first review
Between day 30 and 90: ticket trends, risks closed, your security score and a 12 month roadmap with a budget.
How we compare with most MSPs
On paper most managed IT providers look alike. Here is what you get with us, set against a typical small or mid sized Australian provider.
| Austin Technology | Typical MSP | |
|---|---|---|
| Service | ||
| Published service figuresYou can hold us to numbers, not adjectives. | Yes. 25 sec to reach an engineer3.5 hr median fix, 83% fixed the same day | Rarely published |
| Your own pod of engineersThey already know your sites, your people and how you work. | Yes. Engineers assigned to your business | Some |
| A named service delivery manager and account managerOne person owns the relationship and answers for it. | Yes. Led by Jacob and GregYour delivery and account leads | Some |
| Every ticket rated by your staffYou see how support actually lands with your people. | Yes. 98.3% satisfactionFrom 1,800+ ratings | Some |
| Service credits if a critical target is missedWe carry the cost when we miss. | Yes. When a P1 response target is missed | Rare |
| Fully managed or co-managedFits whether or not you have your own IT staff. | Yes. Or alongside your own IT team | Yes |
| Security and standards | ||
| ISO 27001 and ISO 9001, audited every yearYour data and our processes are checked by an outside auditor. | Yes. Externally audited every year | Few |
| SMB1001 Gold, Level 3We hold the cyber controls we ask of you. | Yes. Certified by CyberCert | Few |
| Top 50 MSP in AustraliaRanked on client satisfaction by Cloudtango. | Yes. Three years running2024, 2025 and 2026 | No |
| Breadth | ||
| Our own private cloud, with your data kept in AustraliaOne team from the desk to the datacentre. | Yes. AustinCloud, in Perth datacentres | Few, most resell |
| AI security, Copilot and automation in houseUse AI without putting company data at risk. | Yes. Security, readiness and buildOne team, start to finish | Some |
| Support across WA, interstate and overseasOne provider for every office and every remote worker. | Yes. South West to KarrathaInterstate onsite through partners | Some |
| Commitment | ||
| Proven in 90If we have not earned your trust in 90 days, walk away with nothing owing. | Yes. Nothing owing if we fall shortAnd no onboarding fee | No |
Typical MSP describes a common profile of small and mid sized Australian providers, not any single company.
We prove it in 90 days, or you walk away
Changing IT provider is a big decision, so the risk should sit with us. If we haven’t earned your trust in the first 90 days, you can walk away with nothing owing on the rest of your agreement.
- Day 1
No onboarding fee
You start on your plan with nothing extra to pay.
- Any time
14 days to fix it
Tell us in writing what is not working and we put it right.
- Up to day 90
Walk away if we have not
Nothing owing on the rest of your agreement.
- If you go
A clean handover
Admin access, passwords and documentation handed over at no charge.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificatein five states, connected back to one private cloud
One private cloud for more than 3,000 staff
Roshana runs aged care, home care, mental health, disability support and primary care across five states. Its own IT team looks after staff and sites; we run the core: the servers and the VPN hub its facilities connect back to.
Read the Roshana story
AI your staff can use safely
Almost half of Australian workers who use AI at work have broken company policy doing it. We put the controls in place, then use AI where it saves your team time.
University of Melbourne and KPMG, 2025
Managed IT services questions
What businesses ask before they switch. Anything else, call 1300 787 429 or talk it through with a technical consultant.
What are managed IT services?
Managed IT services are where a managed service provider (MSP) looks after your IT for a fixed monthly fee per person: the service desk, monitoring, patching, security, Microsoft 365, devices and planning. You get one team that owns it, instead of paying by the hour when something breaks.
What is a managed service provider (MSP)?
A managed service provider, or MSP, runs your IT for a fixed monthly fee instead of charging by the hour when something breaks. Austin Technology is a managed service provider based in Perth with clients across WA and interstate, named a Top 50 MSP in Australia by Cloudtango in 2024, 2025 and 2026, and certified to ISO 27001 and ISO 9001. Our guide to what an MSP does goes into more detail.
How does managed IT compare with break fix or an in house IT person?
Break fix is paid by the hour when something breaks, with no planning and security looked at after an incident. An in house person costs salary, super, leave and tools, and support stops when they are away. Managed IT is a fixed fee per person per month, with a team that answers in about 25 seconds, security measured against the Essential Eight and a roadmap reviewed with you. Already have an IT person? Co-managed IT keeps them and adds depth. For the numbers on hiring compared with outsourcing, see IT outsourcing.
How much do managed IT services cost in Perth?
Managed IT is priced per person per month, excluding GST. Austin Monitoring is $20, Austin Essentials $45, Austin Managed $95 with unlimited remote support, and Austin Partner $160. Plans start at 10 people, and 20 on Partner. Security levels, servers and extra sites are added on top. Our instant price calculator shows an estimate in two minutes, and you get a fixed quote before anything is signed.
What is included?
With fully managed IT you get the service desk, 24/7 monitoring, patching, Microsoft 365 and device management, backup monitoring, network and vendor management, plus a named service delivery manager and regular reviews. Advanced security is added through our SecureShield levels, and projects are quoted separately.
What is not included in the monthly fee?
Microsoft 365 licences, hardware and projects are priced separately. Projects are quoted at a fixed price before work starts, and onboarding is set out in your proposal.
Are we the right size for you?
Most of our clients have between 10 and 500 staff, usually with a head office in WA and sometimes regional or interstate sites. We suit businesses that want one partner for all of their IT, are being asked harder security questions by insurers, clients or a board, and want a roadmap rather than just tickets closed. We are probably not the right fit for a one off fix, or if the lowest price per seat is the main thing you are comparing on.
What are your response times?
Calls are answered by an engineer in about 25 seconds on average. Our written targets are a 30 minute response for critical issues, 2 hours for high priority, 4 hours for medium priority and one business day for low priority issues and standard requests, during covered hours.
Is your service desk based in Australia?
Yes. All of our engineers are based in Australia. See how our IT support works.
Do you work with small businesses?
Yes. Many of our clients are small businesses with no IT person of their own. Smaller teams usually start on Austin Essentials and move to Austin Managed as they grow. See IT support for small business.
Who owns our accounts and documentation?
You do. Your Microsoft 365 tenant, domain and licences are held in your business's name, and every device, account and vendor is documented in a system you can read.
What happens after hours?
The service desk runs 8am to 5pm AWST on weekdays as standard. On Managed you can add extended hours, and an on call engineer is available for a critical incident at any hour, paid per incident. Partner includes 7am to 7pm and 24/7 critical cover. Monitoring runs around the clock on every plan.
How long does it take to switch provider?
Most businesses of 10 to 50 people are fully switched over in about four weeks. Larger or multi site businesses take a little longer. We handle the handover from your current provider and plan the cutover so your staff barely notice.
Can you work alongside our internal IT staff?
Yes. You keep your internal IT lead and we add service desk capacity, security tooling, after hours cover and senior escalation, with a clear split of who owns what. See co-managed IT.
Do you provide onsite IT support?
Yes. Most issues are fixed remotely within minutes, and our engineers attend site across the Perth metro area for hardware, projects, office moves and incidents. Regional WA sites get onsite visits too, and interstate offices are covered onsite through our partners.
How do you keep our systems and data secure?
Every plan includes patching and 24/7 monitoring, and every managed device runs our 24/7 endpoint protection as a minimum. SecureShield Core adds identity protection, training and vulnerability scanning, and Control adds email filtering, application control, logging and the Essential Eight evidence insurers ask for. Austin Technology is ISO 27001 certified, and data can stay in WA on our private cloud.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Talk to us
about your IT.
Tell us how you run IT today and what is not working. You get a clear view of what we would change, what it costs and how the switch works, and a fixed quote before anything is signed. If you want the numbers first, a scoped IT review is free.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise, and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au