Client success storiesAged care

Roshana Care Group connects 20+ care facilities in five states to one private cloud

Roshana Care Group runs more than 20 care facilities across five states, with over 3,000 staff in aged care, home care, mental health, disability support and primary care. Its own IT team looks after staff and sites. We run the core: the servers and the VPN hub its facilities connect back to.

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  • 19+Homes and offices connected back to the same servers so far
  • 1 to 5Cloud servers since the move in 2022
  • Same dayTurnaround for most new home connections
  • 2Gateways, with one on standby to take over
Two Roshana Care Group residents laughing together in a garden courtyard

Where Roshana started

Roshana grows by building and buying homes, from regional New South Wales to Melbourne, Brisbane and Murray Bridge. Every new home needs secure access to the same central files and sign in services from its first day, for a workforce of more than 3,000 people. Roshana has its own IT team, so it wanted a partner to run the core infrastructure while its people looked after staff, devices and sites.

New homes on short notice

Openings and acquisitions meant a new site could need access to central files within days, often in another state.

Data that kept growing

File storage needed expanding again and again as the group added homes and services.

One gateway for everything

Every home's connection ran through a single gateway. Roshana wanted a hardware failure to be a non event.

Their team runs the homes, we run the core

A clear split: Roshana's IT team looks after users, devices and the router at each home. We host and run the servers, backups and the hub every home connects to.

01

Servers in AustinCloud

Roshana's domain controller and file servers run in our private cloud in Perth, patched, protected and backed up by us.

02

Room to grow

Storage expanded whenever Roshana needed it, and a fifth file server added in 2026 to spread the load.

03

A VPN hub for every home

Roshana's team sets up the router at each new home and we connect the tunnel on our side, usually the same day.

04

A smooth network change

When Roshana moved its homes to a new networking platform, we hosted its gateway in our data centre and checked the existing tunnels were stable before cutting the servers over.

05

A standby gateway

A second gateway sits beside the first on a separate power feed, ready to take over automatically if the primary fails.

06

Backups off site

Managed backups for every server, with copies held away from the production environment.

Move the core, connect the homes, remove the weak point

Step 1

Move the servers

From 2022, Roshana's servers moved off office hardware into AustinCloud, starting with one cloud server.

Step 2

Tidy the core

In 2024 we helped Roshana retire its older domain controllers, leaving fewer servers to patch and protect.

Step 3

Connect each home

Since 2023, homes in Perth, regional WA, New South Wales, Victoria, Queensland and South Australia have connected back through the hub, most within a day of the router going in.

Step 4

Add a standby

In 2026 a second gateway went in on a separate power feed, and confirmed ready to take over before handover.

Planned and delivered by our team in Subiaco, Perth.

Austin HuangChris WadeGreg AshleyDev SandhuArthur LipiecJacob BongersKinkini KirindaMeet the teamEngineers, project leads and account managers

The difference for Roshana

What changed Results

  • 01
    Domain controller and file servers moved from office hardware into AustinCloud
  • 02
    More than 19 homes and offices across five states connected to the same central servers
  • 03
    New homes connected within a day or two of the router going in
  • 04
    A standby gateway ready to take over if the primary fails

What made it work Approach

  • 01
    A clear split between Roshana's IT team and ours
  • 02
    Checking tunnel stability before any cutover
  • 03
    Planning redundancy right down to the power feed
  • 04
    Adding capacity in small steps as the group grew
Today

Roshana is now looking at moving more of its files into SharePoint, with a copy kept on site, and we're helping plan how that should be structured.

Services behind this result

Cloud servers Co-managed IT Network services Hybrid infrastructure Cloud backup Managed IT services

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