IT infrastructure services
IT infrastructure services for a hybrid setup that works as one
Our IT infrastructure services cover the servers, networks and cloud your business runs on. Some systems run best on a server in your office, some in our private cloud in Perth and some in Microsoft Azure. We design the hybrid mix, connect it securely and manage all of it as one environment.
- 3Perth data centres behind AustinCloud
- $0Charges for moving data out of AustinCloud
- 1Team managing your servers, private cloud and Azure together
- ISO27001 certified and audited every year
Trusted by businesses across WA
01When hybrid fits
Signs your systems need more than one home
Most businesses we see are already hybrid. The question is whether it was designed that way or just grew.
A server you cannot retire yet
Accounting, design or site software that needs a fast local link or is licensed to one machine.
FixKeep it local, back it up offsite and plan when it can move.
Cloud bills that keep changing
Everything went to Azure and the invoice moves every month with no one watching it.
FixMove steady workloads to fixed pricing and right size what stays in Azure.
Data that has to stay in WA
Clients, contracts or regulators ask where your data sits and who can reach it.
FixHost it in AustinCloud, in Perth data centres, with the access logged.
Sites with slow or shaky links
A mine site, a depot or a branch office that cannot wait for the cloud when the link drops.
FixA local server for what must keep running, synced with the cloud when the link is up.
Not sure where your systems should live? A technical consultant can map them with you.
Cloud services overview02Where each system goes
Three places, one design
We place each workload on cost, performance and risk, and write down why, so the reasoning is there for the next review.
Your own servers
- Fast local access for large files
- Keeps running if the internet drops
- Hardware you own and refresh
SuitsDesign files, site systems and software licensed to one server
Our private cloud in Perth
- Fixed monthly price
- No charges for moving data out
- Data kept in WA data centres
SuitsSteady core systems such as file servers, line of business applications and remote desktops
Public cloud
- Scales up and down on demand
- Built in platform services
- Billed on what you use
SuitsApplications built on Azure services, big seasonal peaks and virtual desktops
Planning a change to where things run?
Tell us what you have today. A technical consultant will scope it with you and send a fixed monthly price.
03What we manage
IT infrastructure management, between the systems as well as the systems
A hybrid setup is only as good as the links between its parts. We look after those too.
Secure connections
Site to site VPNs and private links between your offices, AustinCloud and Azure, monitored around the clock.
One sign in
Microsoft Entra ID across every system, with multi factor authentication and conditional access.
Backup across all of it
Every server backed up offsite, wherever it runs, with restores tested and recovery times written down.
Patching and monitoring
Servers, hypervisors and cloud resources patched on a schedule and watched day and night.
Security
Endpoint protection with a 24/7 security team on every server, plus firewall and access reviews.
Cost reporting
Budgets and alerts on Azure, and a clear monthly price for everything else.
04How it works
From a map of your systems to one managed environment
Changes happen in stages, each with a way back tested before cutover.
- Map
Your systems today
We list what you run, how it is used and what it costs today.
- Design
A home for each system
Each system gets a home, with the reasoning, the cost and the risks written down.
- Move
In waves, with a way back
Systems move in waves, outside business hours where possible, with a tested way back.
- Run
One managed environment
We manage, patch, back up and report on the whole environment, and review the design each year.
05Recognised and certified
A top 50 MSP in Australia, three years running
Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.
ISO 27001
Information securityOur information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.
How we protect your dataISO 9001
Quality managementSupport tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.
06Questions
IT infrastructure questions
What businesses ask us about hybrid infrastructure. Anything else, call 1300 787 429.
01What is hybrid cloud infrastructure?
It means running some systems on your own servers, some in a private cloud and some in a public cloud such as Microsoft Azure, connected so they work as one. Staff sign in once and reach what they need, wherever it lives.
02Why not move everything to the cloud?
Some systems are better where they are. Design software that needs a fast local link, site systems that must keep running when the internet drops, or applications licensed for one server can cost more and run worse in the cloud. We move what benefits and leave the rest, then review it as things change.
03What is AustinCloud?
Our own private cloud, hosted in three Perth data centres: NextDC P1, NextDC P2 and Vocus DC3. It suits steady core systems that need a fixed monthly price, data kept in WA and no charges for moving data out. See cloud servers.
04How is Azure billed?
Microsoft bills Azure on what you use, so the cost moves with your workloads. Reserved pricing lowers the rate in exchange for a longer commitment. We set budgets and alerts so you see a change in cost before the invoice arrives.
05Can you manage servers we already have?
Yes. We take over the servers in your office or comms room, patch and monitor them, back them up offsite and plan their replacement, alongside anything we host.
06How do we start?
Tell us what you run and what is not working. A technical consultant will scope it with you, suggest where each system should live and send a fixed monthly price and a plan to move.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
07Get started
Put each system
where it runs best.
Tell us what you run and where. A technical consultant will scope it with you and send a fixed monthly price and a plan to move.
Or call 1300 787 429