Why choose Austin Technology

Most IT providers sound the same. So instead of adjectives, here is what we commit to, how you can check each one and what changes when you switch.

Talk to us See pricing

Your price in two minutes, no email needed. Or call 1300 787 429.

4.9 on Google from 60+ reviews

Two Austin Technology team members talking through a client project
  • Top 50MSP in Australia, three years running
  • ISO27001 and 9001 certified, externally audited
  • 300+Client organisations that trust us with their IT
  • 25secAverage wait to reach an engineer

Trusted by 300+ organisations, including

thyssenkruppInterContinental EnergyAlliance NickelCarers WAAcclaim AccountingKoch SolutionsCallidus Process Solutions

Six commitments. Each one is something you can check.

Before you sign, or once you are a client.

  1. A named team that knows you

    Your own pod of engineers who learn your sites, your people and how you work, led by a named service delivery manager and account manager.

    Check itMeet them before you sign. See our people.

  2. A person answers, quickly

    Calls go straight to an engineer, in about 25 seconds on average. Most issues are fixed the same day, with a median of 3.5 hours.

    Check itCall 1300 787 429 and time it.

  3. Repeat problems fixed at the cause

    Anything that shows up twice gets a root cause, an owner and a date.

    Check itThe fix list is in every service review, with progress on each item.

  4. Security that is measured

    We score your environment against the Essential Eight when we start and show you how it moves.

    Check itYour security review shows the score, every time.

  5. A 12 month plan

    A 12 month roadmap with a budget, so upgrades and renewals are planned instead of rushed.

    Check itAsk to see a sample roadmap.

  6. Audited, not self declared

    ISO 27001 for information security and ISO 9001 for quality, both checked by an external auditor every year.

    Check itAsk for our certificates when you run a supplier review.

Talk to us

Ask us to show you any of these. A technical consultant replies within two business hours.

How we compare with most MSPs

On paper most managed IT providers look alike. Here is what you get with us, set against a typical small or mid sized Australian provider.

Austin Technology compared with a typical managed service provider
Austin TechnologyTypical MSP
Service
Published service figuresYou can hold us to numbers, not adjectives.Yes. 25 sec to reach an engineer3.5 hr median fix, 83% fixed the same dayRarely published
Your own pod of engineersThey already know your sites, your people and how you work.Yes. Engineers assigned to your businessSome
A named service delivery manager and account managerOne person owns the relationship and answers for it.Yes. Led by Jacob and GregYour delivery and account leadsSome
Every ticket rated by your staffYou see how support actually lands with your people.Yes. 98.3% satisfactionFrom 1,800+ ratingsSome
Service credits if a critical target is missedWe carry the cost when we miss.Yes. When a P1 response target is missedRare
Fully managed or co-managedFits whether or not you have your own IT staff.Yes. Or alongside your own IT teamYes
Security and standards
ISO 27001 and ISO 9001, audited every yearYour data and our processes are checked by an outside auditor.Yes. Externally audited every yearFew
SMB1001 Gold, Level 3We hold the cyber controls we ask of you.Yes. Certified by CyberCertFew
Top 50 MSP in AustraliaRanked on client satisfaction by Cloudtango.Yes. Three years running2024, 2025 and 2026No
Breadth
Our own private cloud, with your data kept in AustraliaOne team from the desk to the datacentre.Yes. AustinCloud, in Perth datacentresFew, most resell
AI security, Copilot and automation in houseUse AI without putting company data at risk.Yes. Security, readiness and buildOne team, start to finishSome
Support across WA, interstate and overseasOne provider for every office and every remote worker.Yes. South West to KarrathaInterstate onsite through partnersSome
Commitment
Proven in 90If we have not earned your trust in 90 days, walk away with nothing owing.Yes. Nothing owing if we fall shortAnd no onboarding feeNo

Typical MSP describes a common profile of small and mid sized Australian providers, not any single company.

Austin Huang, Managing Director of Austin Technology

We prove it in 90 days, or you walk away

Changing IT provider is a big decision, so the risk should sit with us. If we haven’t earned your trust in the first 90 days, you can walk away with nothing owing on the rest of your agreement.

Austin HuangManaging Director
How Proven in 90 works Talk to us
  1. Day 1

    No onboarding fee

    You start on your plan with nothing extra to pay.

  2. Any time

    14 days to fix it

    Tell us in writing what is not working and we put it right.

  3. Up to day 90

    Walk away if we have not

    Nothing owing on the rest of your agreement.

  4. If you go

    A clean handover

    Admin access, passwords and documentation handed over at no charge.

A top 50 MSP in Australia, three years running

Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.

Cloudtango MSP Select 2026, Australia

Top 50MSPs in Australia

  • 2024
  • 2025
  • 2026

Ranked on client satisfaction and service depth.

Read our 25 client reviews on Cloudtango
Austin Technology engineers at work on the service desk
ISO 27001 certified by Compass Assurance Services

ISO 27001

Information security

How we handle your data, passwords and access, audited every year.

How we protect your data
ISO 9001 certified by Compass Assurance Services

ISO 9001

Quality management

Documented processes, so every engineer works to the same standard.

How we work
CyberCert SMB1001 Gold Level 3 badge

SMB1001 Gold

Cyber security, Level 3

The 27 control cyber standard we take clients through, held ourselves.

Check our certificate
Ratings on closed tickets98.3%

positive, from more than 1,800 ratings by the people who call our service desk

Proof, not promises

Independent recognition, audited certifications and real client work you can read in full.

After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure.

Mark Hutchison Lifewood
Read more client reviews

Switching questions

What businesses ask us when they are comparing IT providers. Anything else, call 1300 787 429.

Two Austin Technology engineers reviewing a client setup together
How is Austin Technology different from other IT companies?

Four things you can check. You get a named team that knows your environment, answering in about 25 seconds on average. Problems that keep coming back get a root cause, an owner and a date. We measure your security against the Essential Eight and show you the score at every review. And you get a 12 month roadmap with a budget.

How long does it take to switch IT providers?

Most businesses of 10 to 50 people are fully switched over in about four weeks. Larger or multi site businesses take a little longer. We deal with your current provider, collect access and documentation, set up monitoring and plan the cutover, so your staff barely notice the change.

What if we are still in a contract with our current provider?

We work to your timeline. Many clients start planning while their contract still has months to run, so they are ready when it ends. If you want to leave early, we help you understand the risks and steps, and the decision stays with you.

Will our staff notice the change?

Mostly in good ways. They get a new number to call and a quicker answer. Behind the scenes we document everything, fix the quick wins from the audit and keep changes to after hours where we can.

What size businesses do you work with?

Most clients have between 10 and 500 staff, across professional services, mining services and engineering, healthcare, construction, manufacturing and not for profits. Some have no internal IT. Others have an IT manager and use us for depth and cover.

Do you replace our internal IT person?

Not unless you want us to. Many clients keep their IT manager and use us for the service desk, security, after hours cover and specialist projects. We agree a clear split of who owns what from day one.

How much does it cost to switch to Austin Technology?

The first step, a scoping call with a technical consultant, costs nothing. Our plans run from $20 to $160 per person per month excluding GST, and most clients are on Austin Managed at $95. The final figure depends on users, devices, security level and support hours. See managed IT support plans and pricing.

Do you support businesses outside Perth?

Yes. We support clients from the South West up to the Pilbara and Karratha, offices interstate and staff overseas, with the same service desk and security standards. Most issues are fixed remotely. Sites across the Perth metro area and regional WA get onsite support, offices in other states are covered onsite through our partners, and your data stays in Australia.

What our clients say

1,800+ reviews from the people who call our Perth service desk every day.

  • Simplesat1,800+
  • Cloudtango25
  • Google60+
01 / 08

  • “Turns every IT problem into a non-issue”

    Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.

    Bronte J.Indian Ocean Hotel

  • “Patient, capable and a genuine listener”

    The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.

    Peter MidgleyPowertech

  • “Steady, thoughtful and stress free”

    Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.

    Jason CavallaroCallidus Process Solutions

  • “Resolved the issue within minutes”

    The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.

    Kirk LentonPilbara Construction

  • “The extra guidance made it more valuable”

    Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.

    Tony YoungOptimus Real Estate

  • “Resolved quickly, with none of my work lost”

    They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.

    Warner PriestInterContinental Energy

  • “Calm, patient and always willing to help”

    Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.

    Peter AlexanderKoch Solutions

  • “Refreshing after two unreliable IT providers”

    After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.

    Mark HutchisonLifewood
Trusted by 300+ organisations
Thyssenkrupp FLSmidth InterContinental Energy Koch Solutions Callidus Process Solutions Carers WA Powertech Acclaim Visagio Roshana OGS Global Genus Lifewood
  • Client stories

Results for businesses like yours

FAST Emergency Care logo over a treatment bay with medical equipment on the wall

Healthcare · New clinic fit out

FAST Emergency Care case study

A new urgent care clinic fitted out in four fixed price packages: network, workstations, phones and clinical software.

Powertech engineers reviewing plans on a tablet at an industrial site

Engineering · Cyber security

Powertech case study

Essential Eight ML2 alignment and approval to start work with a new client.

All client stories

Put us
to the test.

Tell us how IT works for you today. A technical consultant will scope what we would change and send a fixed quote, and you will know quickly whether we are the right fit.

Talk to us See pricing
  • A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
  • Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works

Or call 1300 787 429 or email sales@austintechnology.com.au

Level 2, 541 Hay Street, Subiaco WA 6008 Onsite across the Perth metro area and regional WA, and nationally through our partners.