InterContinental Energy case study
Essential Eight Maturity Level 1 across the business.
Why Austin Technology
Why choose Austin Technology
Most IT providers sound the same. So instead of adjectives, here is what we commit to, how you can check each one and what changes when you switch.
Your price in two minutes, no email needed. Or call 1300 787 429.
Top 50 MSP in Australia2024, 2025 and 2026
- Top 50Managed service provider in Australia, three years running
- ISO27001 and 9001 certified, externally audited
- 30+People in our Subiaco office working on your IT
- 25secAverage wait to reach an engineer
Trusted by businesses across WA
01What you can hold us to
Six commitments, and how to check them
Every one of these is something you can verify before you sign, or measure once you are a client.
Fixed monthly pricing
Your monthly fee is quoted in writing before we start, so there are no surprise invoices. Every quarter we show you whether your IT is getting quieter.
Check itRead the quote. Every inclusion is listed.
A named team, not a queue
You get a service delivery manager, an account manager and core engineers who know your environment and your people.
Check itMeet them before you sign. See our people.
A person answers, quickly
Calls go to a Perth engineer, not a receptionist or an overseas desk, in about 25 seconds on average.
Check itCall 1300 787 429 and time it.
Repeat problems get fixed at the cause
We review your tickets every month. Anything that shows up twice gets a root cause, an owner and a date.
Check itIt is in your monthly report, with progress on each item.
Security that is measured, not assumed
We score your environment against the Essential Eight when we start and show you how it moves every quarter.
Check itYour quarterly security review shows the score.
Reporting an owner can read
Response times, satisfaction, recurring issues and risk, in a report you can read in five minutes and take to your board.
Check itAsk us for a sample report.
02When you switch
What changes on day one and after
Most clients come to us from another IT provider. This is what they tell us is different.
| Area | What many businesses put up with | What you get with us |
|---|---|---|
| Who answers | A call queue or offshore help desk | An engineer in about 25 seconds |
| Who you deal with | Whoever is free today | A named team that knows your setup |
| Security | Antivirus and default settings | Essential Eight score, reviewed quarterly |
| Reporting | Invoices, not insight | Monthly report in plain English |
| Repeat issues | Closed and reopened | Fixed at the cause, tracked to done |
| Planning | Replace things when they break | A 12 month roadmap with a budget |
03Before you sign with anyone
Seven questions to ask any IT provider
Use these with every provider you are comparing, including us. Good answers are specific.
Who answers when my staff call, and how long does it take?
Many providers route calls to a queue or an offshore desk. Ask for the average answer time, not the target.
Our answerAn engineer, in about 25 seconds on average.
Who exactly will we be dealing with?
A good provider can name the people who will know your business, before you sign.
Our answerA named service delivery manager, account manager and core engineers. Meet them.
How will we know our security is improving?
Antivirus and a firewall are not a security program. Ask how it is measured and how often you see the results.
Our answerAn Essential Eight score at the start, reviewed with you every quarter.
What is in the monthly fee, and what costs extra?
Vague scopes lead to surprise invoices. Ask for the inclusions in writing.
Our answerEvery inclusion is in our plan comparison table. Projects are quoted before work starts.
How do you stop the same problems coming back?
Closing tickets is easy. Fixing the cause is what makes your IT quieter over time.
Our answerA monthly ticket review and a fix list with owners and dates.
Are you independently certified?
Anyone can say they take security seriously. Certification means an auditor has checked.
Our answerISO 27001 for information security and ISO 9001 for quality, both externally audited.
What happens in the first 90 days?
A vague onboarding usually means a messy one. Ask for the plan.
Our answerHandover and documentation first, monitoring live by week 2 and a first review at day 90. See the plan.
Want to know what working with us looks like?
Tell us how IT runs today. A technical consultant will scope it with you and send a fixed quote.
04Why clients switch
What clients say after switching to Austin Technology
“After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure.”
Mark HutchisonLifewood
05Proof
Proof, not promises
Independent recognition, audited certifications and real client work you can read in full.
01
Top 50 MSP in Australia
Named on Cloudtango's MSP Select list in 2024, 2025 and 2026, based on client reviews, service delivery and growth.
02
ISO 27001 and ISO 9001
Independently certified for information security and quality management across the whole business, not just one team.
03
1,800+ client reviews
Every closed ticket asks for a rating. More than 1,800 have come from the people who call our service desk, and 96% are happy.
Client success stories
06Switching to us
Changing provider without the drama
We deal with your current provider, so you do not have to. See the full first 90 days.
- Week 1
Discovery
We review your security, backups, licensing, devices and support history, and give you a plain English report.
- Week 2
Plan and handover
A transition plan with dates. We collect access and documentation from your current provider.
- Week 4
Fully live
Your staff call our service desk, monitoring and backups are live and the quick wins are fixed.
- Day 90
First review
Ticket trends, risks closed, your security score and a 12 month roadmap with a budget attached.
07Questions
Switching questions
What businesses ask us when they are comparing IT providers. Anything else, call 1300 787 429.
01How is Austin Technology different from other IT companies?
Three things you can check. Your monthly fee is fixed and quoted in writing, so there are no surprise invoices. You get a named team that knows your environment, answering in about 25 seconds on average. And we measure your security against the Essential Eight every quarter, so you can see it improve instead of taking our word for it.
02How long does it take to switch IT providers?
Most businesses of 10 to 50 people are fully switched over in about four weeks. Larger or multi site businesses take a little longer. We deal with your current provider, collect access and documentation, set up monitoring and plan the cutover, so your staff barely notice the change.
03What if we are still in a contract with our current provider?
We work to your timeline. Many clients start planning while their contract still has months to run, so they are ready when it ends. If you want to leave early, we help you understand the risks and steps, and the decision stays with you.
04Will our staff notice the change?
Mostly in good ways. They get a new number to call and a quicker answer. Behind the scenes we document everything, fix the quick wins from the audit and keep changes to after hours where we can.
05What size businesses do you work with?
Most clients have between 10 and 500 staff, across professional services, mining services and engineering, healthcare, construction, manufacturing and not for profits. Some have no internal IT. Others have an IT manager and use us for depth and cover.
06Do you replace our internal IT person?
Not unless you want us to. Many clients keep their IT manager and use us for the service desk, security, after hours cover and specialist projects. We agree a clear split of who owns what from day one.
07How much does it cost to switch to Austin Technology?
The first step, a scoping call with a technical consultant, costs nothing. Managed IT support starts from $45 per person per month excluding GST, with the final figure depending on users, devices, security level and support hours. See managed IT services pricing.
08Do you support businesses outside Perth?
Yes. We support regional WA and interstate offices and clients across Australia, with the same service desk and security standards. Sites in the metro area also get onsite support.
Client feedback
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
01 / 08
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Trusted by 300+ organisations
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08Why Austin Technology
Put us
to the test.
Tell us how IT works for you today. A technical consultant will scope what we would change and send a fixed quote, and you will know quickly whether we are the right fit.
Or call 1300 787 429
Level 2, 541 Hay Street, Subiaco WA 6008
Onsite across the Perth metro area. Remote support across regional WA and Australia.