Why businesses choose Austin Technology
Choosing an IT partner is a big decision. You need a team that understands your business, secures your data and gives you clear answers when something breaks. Austin Technology exists to give Perth organisations simple, reliable and secure IT, backed by people who take ownership from the first ticket to the last project task.
We are Austin Technology
We are a Perth based managed services provider that focuses on small and medium organisations.
Our team supports businesses that rely on technology every day but do not want the cost and complexity of building a large internal IT department.
We combine day to day IT support, strong security and practical project delivery under one roof. You work with one partner that understands your systems, your risks and your growth plans.
Engineering led from the ground up
The quality of your IT comes down to the quality of the people working on it.
At Austin Technology your main contacts are experienced engineers, not account managers reading from a script. Our leadership comes from hands on technical backgrounds and stays close to the work.
That means:
• Issues get diagnosed properly, not pushed aside with quick fixes
• Complex problems can be escalated to people who understand the detail
• Project designs come from real world experience, not slide decks
You feel the difference when problems are fixed the right way and stay fixed.
Security first, not an add on
Cyber risk is now a board level topic for every organisation, no matter the size. We design our services so security is built in from day one.
Our approach includes
• Modern endpoint protection and detection instead of basic antivirus
• Strong identity and access controls in Microsoft 365 and other cloud platforms
• Application control and device hardening so only trusted software runs
• Backups and recovery tested on a regular schedule
• Essential Eight aligned roadmaps tailored for small and medium business
You get practical security that reduces risk without blocking your staff from doing their work.
Built for small and medium organisations
We work with owner led businesses, professional services firms, manufacturers, healthcare and not for profits. Many of our clients do not have internal IT. Others have a small team and use us for extra capacity and specialist skills.
We understand the pressure of limited budgets, busy staff and the need to keep operations running. Our services, communication and pricing all reflect that.
You get enterprise grade tools and structure, delivered in a way that makes sense for organisations with fifty people in the business, not five thousand.
Local Perth team that knows your business
We are based in Perth and we support Australian based organisations.
That gives you
• Support in your time zone, during your business hours
• Engineers who can come onsite when that is the best option
• People who get your industry, your locations and your constraints
Your staff get to know our team by name. Over time we learn your key systems, your line of business applications and your people. That context means faster resolutions and fewer repeat issues.
Clear communication and real transparency
Good IT support is not just about how fast tickets close. It is about how clearly we communicate.
With Austin Technology you can expect
• Simple explanations in plain language for your staff
• Regular reviews to discuss trends, risks and upcoming changes
• Honest advice on what needs attention now and what can wait
• Reporting that shows response times, resolution times and recurring issues
You always know what we are working on, where the risks sit and what we suggest you do next.
The outcomes our clients look for
Our clients come to us for different reasons, but most are looking for the same outcomes.
• Fewer outages and faster recovery when things break
• Stronger security and clearer evidence for boards and auditors
• Less time wasted by staff on recurring IT problems
• A roadmap that links technology decisions with business plans
If these outcomes match what you want from your next IT partner, we should talk.
- OUR SERVICES
Four service pillars,
one IT partner
We run your IT as one service. Service desk, devices, security, cloud and projects all sit with a local team that knows your business.
We organise this into four pillars so you can see how we help. Manage keeps everyday IT running. Secure reduces cyber risk. Modernise moves you to better cloud and Microsoft 365 tools. Innovate uses projects, data and automation to improve how your business runs.
- CASE STUDIES
Client Success Stories
What Our Clients Say
FAQs for Businesses
Most transitions finish in six to eight weeks, depending on the size and complexity of your environment. We handle the detailed work such as assessment, documentation, team training and cutover planning. The goal is a smooth changeover with minimal disruption for your staff.
We work with your timeline. Many clients start planning the move while their current contract is still in place. We can complete the assessment and build a transition plan so you are ready when the contract ends. If you want to exit early, we help you understand the risks and steps, but the decision stays with you.
Onboarding starts with a structured discovery of your systems, security and pain points. We document your environment, set up monitoring and backups, and agree on priorities for the first few months. Your team receives clear instructions on how to contact us and what to expect from support. You get a named contact and regular check ins during the early phase.
Yes. Many clients keep an internal IT person or team and use Austin Technology to extend capacity and skills. We agree clear roles so everyone knows who owns support, projects and decision making. Your internal team stays close to the business while we handle areas such as service desk, security, cloud or specialist project work.
Security is built into our services, not added at the end. We focus on strong identity controls, patching, endpoint protection, backups and user awareness. Our security work aligns with recognised frameworks such as the ACSC Essential Eight. You receive regular updates on risks, improvements and any incidents.
Serious incidents follow a clear response plan. We focus first on restoring critical systems and access so your staff can work again. Then we investigate the cause, close any gaps and support any reporting you need to do. After recovery we review the event with you and update your plans so you are better prepared next time.
Good questions include where the support team is based, how they handle security, how they store and protect your data, what their response times are and how they work with internal teams. You can also ask how they align with standards like the Essential Eight and what their onboarding process looks like. The answers should be clear, specific and easy to understand.
No. You get a named main contact, but more than one engineer knows your environment and documentation sits in our central systems. If someone is away or changes role, another team member can step in without you having to start again. This reduces key person risk and keeps support consistent.
Ready To Make The Switch?
If your IT partner has stopped keeping up, let us step in.
Over 200 Perth organisations have moved their IT to Austin Technology. Most tell us the same thing: “We should have done this years ago.”
Tell us a bit about your business and what is not working. We will come back to you within one business day to see if we are a good fit.
