Custom software development with support built in
We build the integrations, web apps and portals that off the shelf software cannot cover, then host and support them with the rest of your IT. You deal with one team from the first workshop to everyday support.
★★★★★ 4.9 on Google from 60+ reviews
- 3Perth data centres run AustinCloud
- 24/7Monitoring of the servers your software runs on
- ISO27001 and 9001 certified, audited externally
- 15Years operating as an Australian owned business
Trusted by 300+ organisations, including
Signs off the shelf has run out
Custom software is not always the answer. These are the situations where it is usually worth a conversation.
Staff key the same data into two systems
Orders go into the CRM and again into the finance system. Every retyped record is another chance for a mistake.
FixAn integration that syncs records between your CRM, ERP, finance and line of business systems automatically.
A spreadsheet runs a core process
Quotes, schedules or job tracking live in a shared workbook with no proper users, history or permissions.
FixA web app with sign in, roles and an audit trail, built around the way your team already works.
The product almost fits
Your core system does most of the job. Staff work around the rest with email and spreadsheets.
FixBuild only the missing piece, such as a portal or scheduling tool, then connect it to the product you already use.
Customers and contractors email for everything
Status updates, documents and requests all pass through someone's inbox. Nothing is tracked.
FixA secure portal where customers or contractors sign in, see what they need and submit forms themselves.
Have a project in mind? Send us the outline. A technical consultant will scope it with you and come back with a fixed price.
Software that fits how you work
Every project starts with the people who will use it and the systems it must work with.
- 01
System integrations
API and system integrations that keep ERPs, CRMs, cloud services and line of business apps in sync, such as order and invoice handling from email through to your ERP.
- 02
Business web apps
Custom web applications for your own processes and roles, with clear screens and code that is easy to support.
- 03
Portals, forms and tools
Customer and contractor portals, forms, calculators and scheduling systems that plug into the systems you already run.
- 04
New digital products
Discovery, prototypes and minimum viable products that test an idea with real users before a full build.
Off the shelf, low code or custom
We recommend the smallest option that does the job. This is how the three usually compare.
| Compare | Off the shelfSubscription product | Low codeOn Microsoft 365 | Custom buildMade for you |
|---|---|---|---|
| Cost to start | Lowest, a subscription | Low if your licences already cover it | Highest, as a fixed price project |
| Time to first version | Fastest | Quick for simple tools | Longer, delivered in stages |
| Fit to your process | You adapt to the product | Good for forms, lists and approvals | Built around your process |
| Connections | Whatever the vendor offers | Microsoft 365 connectors | Any system with an API or export |
| Who supports it | The vendor | Us, inside your tenant | Us, with hosting, backup and monitoring |
| Best for | Common needs such as accounting or payroll | Internal tools on SharePoint and Microsoft 365 | Core processes, portals and integrations |
Swipe the table sideways to see every column.
Need approvals and workflows automated rather than a new app? Our automation service handles that.
From workshop to working software
Short cycles, working software early and a fixed price for each stage, so scope stays grounded in what your users need.
- 01
Plan and design workshop
We map goals, users, key features and the systems involved with your stakeholders, then propose a staged roadmap instead of a wish list.
- 02
Fixed price scope
You get a written scope and a fixed price for the first release, including what is in and what is out.
- 03
Build in short cycles
We deliver the most valuable features first, with frequent demos so you see working software early and can steer.
- 04
Launch, host and support
We host it, monitor it and support it through our service desk, with documentation kept up to date as it changes.
Secure from the start, supported after launch
ASD's Secure by Design approach asks for cyber threats to be considered from the outset. We design that way and check web apps against the OWASP Top 10, updated in 2025.
Hosting in Perth
Apps hosted in AustinCloud or in Microsoft Azure when that suits the app better.
Sign in with Microsoft 365
Staff sign in with their existing Microsoft Entra ID accounts and MFA, so leavers lose access when their account is disabled.
Source control and pipelines
Code kept in a repository your organisation owns, with automated testing and deployment for each change. See DevOps consulting.
Security testing
Penetration testing before launch for apps that face the internet, delivered with a specialist testing partner and managed by us.
Backup and recovery
Databases and files on AustinCloud backed up to storage that cannot be altered for 30 days.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificateSoftware development questions
What businesses ask before they start. Anything else, call 1300 787 429.
Related services and reading
How much does custom software cost?
It depends on what the software must do and how many systems it connects to, so we do not publish a price list. After the scoping call you get a fixed price for the first release. Hosting and support are quoted as a monthly cost, so you know the full cost before you commit.
Who owns the code?
You do. We agree ownership in writing before we start. The code sits in a repository in your organisation's name, so you are never tied to us.
How long until the first release, and will it disrupt our team?
The scope sets out dates for the first release. We build in short cycles and show working software early, so you can steer before the budget is spent. New software runs alongside your current process until your team is ready to switch.
Where is the software hosted, and who supports it?
Usually in AustinCloud, our private cloud across three Perth data centres, so your data stays in WA. Azure suits some apps better. Either way our engineers monitor it. Support requests go through the same service desk as the rest of your IT.
Should we use low code or custom code?
Use the smallest option that does the job. Internal forms, lists and approvals often suit the low code tools in Microsoft 365. Customer portals, complex rules and integrations across several systems usually need custom code. We recommend one in the scoping call and explain why.
We already have an IT person or a developer. Where do you fit?
Alongside them. Your IT person keeps systems running and a developer may know one platform well. We add design, integration, hosting, security and support. Everything is documented so your own team can work on it too.
Build the piece
your systems are missing.
Tell us about the process and the systems involved. A technical consultant will scope the first release with you and send a fixed price.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or email sales@austintechnology.com.au