About Us
Local experts who deliver managed services, cybersecurity, projects and automation so you stay secure and productive.
Why Businesses Choose Austin Technology
You have plenty of options for IT support and IT services in Perth. Here is how Austin Technology stands apart and why clients stay with us for the long term.
Local team that actually picks up the phone
Our service desk and engineers sit here in Perth, so you speak with people who know your environment and your time zone. You get fast responses, clear updates, and no call centre runaround.
Security built into every IT service
We design every plan with Essential Eight, modern EDR, and strong access controls at the core. That means your IT support and your cyber security move together, not in separate silos.
AustinCloud and modern workplace expertise
We support on premises systems, Microsoft 365, and our own WA based AustinCloud platform across NextDC and Vocus data centres. You get a single team that understands your full stack and keeps it working as one.
Clear reporting, not black box IT
You see ticket trends, SLA performance, asset status, and risk in plain English. Regular reviews turn this data into simple actions so you know where your IT support spend is going.
Strategic guidance, not just break fix
Your account manager and vCIO help you plan upgrades, budgets, and an IT roadmap that matches your business goals. We explain options in simple terms so you can make confident decisions.
Smooth onboarding with low disruption
We follow a structured transition plan that documents your environment, cleans up quick wins, and keeps staff working through the change. Most clients see fewer issues and faster responses in the first months with us.
- OUR SERVICES
Four service pillars,
one IT partner
We run your IT as one service. Service desk, devices, security, cloud and projects all sit with a local team that knows your business.
We organise this into four pillars so you can see how we help. Manage keeps everyday IT running. Secure reduces cyber risk. Modernise moves you to better cloud and Microsoft 365 tools. Innovate uses projects, data and automation to improve how your business runs.
- why choose us
The Austin Technology difference
Recognised as a top MSP in Australia
Our clients have voted us one of Australia’s top MSPs in both 2024 and 2025. That recognition comes from how we show up every day, not from marketing claims.
30+ engineers on your side
You are backed by a team of more than 30 engineers across support, projects, cloud and security. That depth means fast answers, proper escalation and less reliance on any one person.
Experienced and stable
We have been supporting Australian businesses for more than 15 years. Our company has grown steadily in that time, so you get a partner who will still be here tomorrow.
Engineering led, not sales led
Our leadership team comes from an engineering background. We make decisions based on what works in the real world, not on vendor targets. You get straight advice and solutions that suit your business, not ours.
Local support and private cloud in WA
Your core systems and data can stay close to home. We run private cloud across three data centre locations in Western Australia and support it with a local service desk, so you know where your data lives and who is looking after it.
Security built on Essential Eight
We use the ACSC Essential Eight as the backbone of our security work. That gives you a clear roadmap to better protection and makes it easier to answer questions from clients, auditors and insurers.
Focused on automation and improvement
We do more than keep things running. Our team looks for chances to clean up processes, use data better and add smart automation, so your IT estate gets simpler over time, not messier.
Our Values
Own the Outcome
We take responsibility from first call to final fix. If something is ours, we see it through and make sure it works the way it should.
Keep It Clear and Simple
We cut through jargon and explain things in plain English, so everyone knows what is happening and why.
Back Each Other
We work as one team, share knowledge, and step in to help so no one is ever stuck on their own.
Care for Our Clients
You see ticket trends, SLA performance, asset status, and risk in plain English. Regular reviews turn this data into simple actions so you know where your IT support spend is going.
Improve Every Day
We look for small ways to do things better, learn from mistakes, and share what we learn so the whole team grows.
Build Trust Through Honesty
We are upfront about risks, costs, and limits, even when it is hard, because long-term trust matters more than a quick win.
What Our Clients Say
Trusted by businesses across Australia
Over 700 reviews from local organisations that rely on Austin for day to day IT support.
- CASE STUDIES
Client Success Stories
Australia's Top MSP 2 years running
Cloudtango, an independent authority in the managed services industry, has named Austin Technology to its MSP Select Australia list in both 2024 and 2025. MSP Select highlights leading providers for small and medium businesses based on service quality, technical capability, and client feedback.
This back to back recognition reflects our focus on reliable support, strong cybersecurity foundations, and practical cloud solutions for Perth businesses. It also shows that an independent body has reviewed our performance and approach, not just our marketing.
For our clients, this means you work with a partner that meets consistent standards year after year, with a team that invests in doing the basics well and improving how we deliver managed services over time.
- our partners
Powered by Leading Partners & Certifications
FAQs for Businesses
Most transitions finish in six to eight weeks, depending on the size and complexity of your environment. We handle the detailed work such as assessment, documentation, team training and cutover planning. The goal is a smooth changeover with minimal disruption for your staff.
We work with your timeline. Many clients start planning the move while their current contract is still in place. We can complete the assessment and build a transition plan so you are ready when the contract ends. If you want to exit early, we help you understand the risks and steps, but the decision stays with you.
Onboarding starts with a structured discovery of your systems, security and pain points. We document your environment, set up monitoring and backups, and agree on priorities for the first few months. Your team receives clear instructions on how to contact us and what to expect from support. You get a named contact and regular check ins during the early phase.
Yes. Many clients keep an internal IT person or team and use Austin Technology to extend capacity and skills. We agree clear roles so everyone knows who owns support, projects and decision making. Your internal team stays close to the business while we handle areas such as service desk, security, cloud or specialist project work.
Security is built into our services, not added at the end. We focus on strong identity controls, patching, endpoint protection, backups and user awareness. Our security work aligns with recognised frameworks such as the ACSC Essential Eight. You receive regular updates on risks, improvements and any incidents.
Serious incidents follow a clear response plan. We focus first on restoring critical systems and access so your staff can work again. Then we investigate the cause, close any gaps and support any reporting you need to do. After recovery we review the event with you and update your plans so you are better prepared next time.
Good questions include where the support team is based, how they handle security, how they store and protect your data, what their response times are and how they work with internal teams. You can also ask how they align with standards like the Essential Eight and what their onboarding process looks like. The answers should be clear, specific and easy to understand.
No. You get a named main contact, but more than one engineer knows your environment and documentation sits in our central systems. If someone is away or changes role, another team member can step in without you having to start again. This reduces key person risk and keeps support consistent.
Ready To Make The Switch?
If your IT partner has stopped keeping up, let us step in.
Over 200 Perth organisations have moved their IT to Austin Technology. Most tell us the same thing: “We should have done this years ago.”
Tell us a bit about your business and what is not working. We will come back to you within one business day to see if we are a good fit.
