InterContinental Energy case study
Essential Eight Maturity Level 1, confirmed by an independent audit.
About Austin Technology
The Perth IT company that picks up the phone
Austin Technology is an engineering led provider of managed IT services, IT support and cyber security, based in Subiaco. For more than 15 years we have looked after the systems, security and people of Perth businesses, with a local team you can name and advice you can act on.
Your price in two minutes, no email needed. Or call 1300 787 429.
541 Hay Street, SubiacoHead office and service desk
- 15Years looking after WA businesses
- 300+Businesses and organisations supported
- 30+People on the team, led from Subiaco
- Top 50MSP in Australia, 2024, 2025 and 2026
Trusted by businesses across WA
01Our story
Built by engineers, for local businesses
Austin Technology started with a simple observation: local businesses were paying for IT support that was slow to answer, quick to blame and hard to understand. Austin Huang set out to build the opposite, a local provider run by engineers, where the person who answers the phone knows your environment and tells you the truth about it.
That idea has not changed. The scale has. We now support more than 300 businesses and over 5,000 endpoints from our Subiaco office, run our own AustinCloud private cloud across three Western Australian data centres and hold ISO 27001 and ISO 9001 certification for how we manage security and quality.
We have grown steadily rather than quickly, on purpose, so the business you sign with is the business you deal with year after year. Most clients hand us their whole environment through managed IT services, while others lean on our IT support in Perth for the day to day.
“Size was never the goal. The goal is that when a client is asked who looks after their IT, they answer without hesitating and without a caveat. Everything we do, from who we hire to how we report, is built around earning that answer.”
Austin HuangFounder and Managing Director
02Milestones
Same phone number, bigger team
The markers that mattered on the way from a small local provider to one of Australia's top 50 managed service providers.
Day one
Austin Technology founded
Austin Technology opens as a local, engineering led IT provider for Western Australian businesses.
Cloud
AustinCloud launches
Our own private cloud across NEXTDC and Vocus data centres in Perth, keeping client data in Western Australia.
2024
Top 50 MSP in Australia
First named on Cloudtango's MSP Select list, based on client reviews, service delivery and growth.
2026
ISO 27001 and ISO 9001
Independently certified for information security and quality management, audited by Compass Assurance Services.
Today
300+ businesses, 5,000+ endpoints
A Top 50 MSP for the third year running, with the same team behind the same phone number.
03Who we work with
A good fit if this sounds like you
We do our best work for established organisations that rely on their systems every day and want a partner who takes ownership.
- +10 to 500 staff, based or operating in Western Australia, often with regional sites.
- +IT is critical to how you operate, so downtime or a cyber incident would hurt the business.
- +Security and compliance matter, from the Essential Eight to insurer questions and client audits.
- +You want one accountable partner for support, security, cloud and projects.
- +You value straight answers and a plan you can budget for over a sales pitch.
01
Mining, oil and gas
Site connectivity, remote users and the security that operators and principal contractors expect, including critical infrastructure obligations.
IT for mining, oil and gas02
Engineering and manufacturing
Large project files, CAD and ERP systems, plus the Essential Eight and DISP requirements that come with defence and resources work.
IT for engineering firms03
Medical and healthcare
Clinical systems that stay up, patient data that stays private and staff who get help fast.
IT for medical practices04
Professional services
Law, accounting and consulting firms where confidentiality and uptime are the product.
IT for professional services05
Construction
Devices, connectivity and documents that follow the job from head office to site, with controls against payment redirection fraud.
IT for construction06
Not for profit
Sensible spend, grant ready reporting and security that protects the people you serve.
IT for not for profits
Want to know what working with us looks like?
Tell us how IT runs today. A technical consultant will scope it with you and send a fixed quote.
04Client stories
Some of the businesses we work with
Their stories in full: what each was dealing with, what we changed and what happened next.
FAST Emergency Care case study
A new urgent care clinic fitted out in four fixed price packages: network, workstations, phones and clinical software.
Powertech case study
Essential Eight ML2 alignment and approval to start work with a new client.
Thirteen client stories in full, with the numbers.
All client success stories05How we work
One team, four pillars
Service desk, devices, security, cloud and projects all sit with the same local team, organised into four pillars so you can see how we help and what you are paying for.
01
02
03
04
Manage
A Subiaco service desk, proactive monitoring, patching, backups and device management that keep everyday IT running without drama.
Managed IT services · IT support · Virtual CIO · IT procurementSecure
Identity, endpoint and email protection built on the Essential Eight, with the evidence you need for insurers, auditors and clients.
Cyber security · SecureShield plans · Essential Eight · Penetration testingModernise
Microsoft 365, Azure and our WA hosted AustinCloud, so your team can work from anywhere on systems that are current and supported.
Cloud computing · Managed cloud servers · Microsoft 365 · Cloud backupInnovate
Projects delivered properly, reporting that answers real questions and automation that removes the manual work slowing your people down.
IT consulting · IT project services · Data and Power BI · AI and automation
06Why businesses choose us
Plenty of IT companies to choose from. Here is the difference.
Every provider says it is responsive and proactive. These are the things clients tell us made them stay, with the proof behind each one.
01
A local team that picks up the phone
Our service desk is in Subiaco. You speak to people who know your environment and your time zone, with clear updates and no call centre runaround.
About 25 seconds on average to reach an engineer02
Security built into every service
Every plan is designed around the Essential Eight, modern endpoint detection and strong identity controls, so support and security move together.
ISO 27001 certified, Essential Eight aligned03
Private cloud that stays in WA
AustinCloud runs across three Western Australian data centres and is supported by the same local team, so you know where your data lives and who looks after it.
Hosted at NEXTDC and Vocus in Perth04
Clear reporting, not black box IT
You see ticket trends, service levels, asset status and risk in plain English. Regular reviews turn the data into simple actions, so you know where the spend goes.
Quarterly service reviews for every managed client05
Guidance you can take to the board
Your account manager and virtual CIO help you plan upgrades, budgets and an IT roadmap that matches where the business is going.
Engineering led leadership, no vendor quotas06
Onboarding without the disruption
A structured transition documents your environment, clears the quick wins and keeps staff working through the change. See your first 90 days.
Most transitions complete in six to eight weeksSee the six commitments you can check before you sign.
Why choose Austin Technology07Our values
How we behave when nobody is watching
Six commitments the whole team is hired, reviewed and recognised against. They are why clients describe us the way they do.
Own the outcome
We take responsibility from first call to final fix. If something is ours, we see it through and make sure it works the way it should.
Keep it clear and simple
We cut through jargon and explain things in plain English, so everyone knows what is happening and why.
Back each other
We work as one team, share knowledge and step in to help, so no one is ever stuck on their own.
Care for our clients
We treat your business as if it were our own. That means noticing the small things, following up without being asked and never leaving you wondering what happens next.
Improve every day
We look for small ways to do things better, learn from mistakes and share what we learn so the whole team grows.
Build trust through honesty
We are upfront about risks, costs and limits, even when it is hard, because long term trust matters more than a quick win.
08Leadership
Experts leading experts
Most of our leadership team comes from an engineering background, and every team leader has done the work they lead. Escalations get answered by people who know the job.
Austin Huang
Founder and Managing Director
Jacob Bongers
Service Delivery Manager
Chris Wade
Solutions ArchitectGregory Ashley
Senior Account Manager
Behind them are 30+ people across the service desk, projects, cloud and security. Want to join them? See careers at Austin Technology.
Meet the whole teamEngineers, account managers and specialists
Client feedback
What our clients say
800+ reviews from the people who call our Perth service desk every day.
700+
25
60+
01 / 08
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
-
“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
-
“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
-
“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
-
“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
-
“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
-
“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
-
“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Trusted by 300+ organisations
Our partners
Powered by leading partners and certifications
We work with the vendors we would choose for our own business, and hold the accreditations that let us support them properly. Here is the stack behind every Austin Technology service.
Certified and accredited
Security
Detection, response and protection
Cloud and productivity
Microsoft 365, backup and identity
Operations
Monitoring, automation and backup
Devices and network
Hardware we supply and support
Connectivity and voice
Carriers, NBN and phone systems
09Where to start
Find out where
your IT stands.
Tell us how you run IT today and what is not working. A technical consultant will scope it with you and send a fixed quote, or you can see your price now.
Or call 1300 787 429
Level 2, 541 Hay Street, Subiaco WA 6008
Monday to Friday, 8am to 5pm AWST. Extended and after hours cover by agreement.