Carers WA case study
136 laptops onboarded, shared tools for the internal IT team and patching on the schedule staff already knew.
Not for profits and charities
Not for profit IT support that stretches every dollar
We help Perth charities, associations and community service providers run secure, reliable IT on a sensible budget. That means claiming every nonprofit discount you are entitled to, protecting the people you serve and giving your board a clear view of risk.
Your price in two minutes, no email needed. Or call 1300 787 429.
Partner since 2013Motor Trade Association of WA
- 2013The year MTAWA, representing 1,800+ WA businesses, started with us
- 300Free Microsoft 365 Business Basic licences available to eligible nonprofits
- 75%Microsoft's largest nonprofit discount on Business Premium, which we help you claim
- ISO27001 certified, so your board is dealing with an audited supplier
Trusted by businesses across WA
01What we see
The IT problems boards worry about
A 2025 Infoxchange survey of 824 not for profits in Australia and New Zealand found that 14% had a cyber breach in the previous year, but only 23% had a documented cyber security plan.
The free Microsoft licences ended
Microsoft's free Business Premium grant for nonprofits ended at each organisation's first renewal on or after 1 July 2025. Many organisations now pay for licences they do not use, or have lost security features they relied on.
FixA licence review that uses free Business Basic where it fits and discounted Business Premium where the security features matter.
Volunteers share logins
Volunteers and casual staff come and go, and shared accounts make it impossible to know who accessed what, or to lock someone out when they leave.
FixIndividual accounts for everyone, access matched to each role and a simple process for when people leave.
You hold sensitive client information
Many not for profits hold health, disability or family information. If you provide a health service or deliver services under an Australian Government contract, the Privacy Act applies even under $3 million turnover.
FixMFA, encryption, access controls and an incident response plan that meets your privacy obligations.
The board cannot see the risk
The ACNC says ultimate responsibility for cyber security sits with a charity's Responsible People. Most boards get no regular reporting on it.
FixA plain English report each quarter on security, backups and risks, written to be tabled at a board meeting.
02What we look after
Proper IT on a not for profit budget
The same service our commercial clients get, with licensing and hardware bought the way not for profits can buy them.
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Service desk for staff and volunteers
One Perth number for staff, with simple guides for volunteers and casual workers.
Service desk / onsite / onboardingMicrosoft 365 for nonprofits
Nonprofit licensing applied for, set up securely and reviewed every year, including SharePoint, Teams and email.
Nonprofit grants and discounts / SharePoint / TeamsSecurity that fits the budget
SecureShield plans from $25 per user per month, with 24/7 monitoring, MFA and security training.
SecureShield / Essential Eight / trainingBackup of client records
Microsoft 365 and server backups with offsite copies, so a deleted folder or ransomware attack does not cost you years of records.
Microsoft 365 backup / immutable storageHardware and donated software
Devices sourced at the right price, including donated and discounted software programs where you are eligible.
Procurement / Connecting Up / licensingBoard and funder reporting
IT strategy, budgets and risk reporting for boards, grant applications and funder due diligence.
vCIO / roadmap / risk register03Your obligations
What your board, regulator and funders expect
Not for profits answer to more people than most businesses. These are the expectations that shape how your IT should be run.
| Obligation | What it asks of you | How we help |
|---|---|---|
| ACNC Governance Standard 5 | Responsible People must act with reasonable care and diligence, and ACNC guidance says ultimate responsibility for cyber security sits with them | Quarterly risk reporting your board can table and minute |
| Privacy Act | Covers not for profits over $3 million turnover, and smaller ones that provide a health service or deliver services under an Australian Government contract | Controls and an incident response plan that meet APP 11 and the breach notification scheme |
| NDIS Practice Standards | Registered providers must keep participant information accurate, current and confidential, and manage information risk | Secure record systems, access controls and backups, documented for audit |
| Funders and insurers | Grant agreements and cyber insurers increasingly ask about MFA, backups and incident response | Evidence from your own systems for each answer |
We handle the technical controls and evidence. For legal interpretation we work alongside your advisers.
Want to see what this looks like for your business?
Tell us about your team and systems. A technical consultant will scope it with you and send a fixed quote.
04Client view
What MTAWA says about working with Austin Technology
“Austin Technology provides us with extreme confidence in the stability of our networks and systems, consistently delivering exceptional IT support. Their proactive, responsive approach ensures that we have the support we need when we need it most.”
Brett ParkerCFO, Motor Trade Association of WA
05Proof
Member and community organisations we support
Long partnerships, practical licensing advice and reporting boards can use.
Motor Trade Association of WA case study
Managed since 2013, through a full rebuild and several office moves.
01
Nonprofit licensing
We check eligibility, apply for grants and discounts and review licences every year, so you only pay for what people use.
Managed Microsoft 36502
Board ready reporting
A quarterly report on service, security and backups, plus an annual cyber security report written for the board rather than for engineers.
Security and governanceRelated industries
06Recognised and certified
A top 50 MSP in Australia, three years running
Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.
Top 50 MSP in Australia
Cloudtango, 2024, 2025 and 2026. Assessed on client satisfaction, growth and the depth of our security, support and infrastructure services.
Read our client reviews on Cloudtango
ISO 27001
Information securityOur information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.
How we protect your dataISO 9001
Quality managementSupport tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.
07Questions
Not for profit IT questions
What CEOs, finance managers and boards ask us most. Anything else, call 1300 787 429.
01Can you help us get Microsoft 365 nonprofit pricing?
Yes. We check your eligibility, register you with Microsoft for Nonprofits and apply the right mix: up to 300 free Business Basic licences plus discounted Business Premium for the people who need its security features.
02We used to get Business Premium free. What changed?
Microsoft ended the free Business Premium and Office 365 E1 grants at each organisation's first renewal on or after 1 July 2025. Eligible nonprofits now get free Business Basic licences plus discounts of up to 75% on paid plans. We review which users need which plan so costs do not creep up.
03Does the Privacy Act apply to our organisation?
If your annual turnover is over $3 million, yes. Below that you are still covered if you provide a health service, deliver services under an Australian Government contract or trade in personal information. If you are not sure, check with the OAIC or your legal adviser.
04Do you support NDIS providers?
Yes. NDIS providers handle health and disability information, so the Privacy Act applies whatever their size, and the NDIS Practice Standards expect participant records to be accurate, current and confidential. We set up and protect the systems that hold them.
05How do you handle volunteers?
Every volunteer gets their own account with access matched to their role, and the account is switched off when they leave. We keep it simple, with short guides and a service desk they can call.
06What does it cost?
Managed support is a monthly fee per user. Microsoft's nonprofit discounts often offset part of the cost. A technical consultant scopes it with you and sends a fixed quote.
Client feedback
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Trusted by 300+ organisations
08Not for profits
More of your budget
for the mission.
Tell us about your organisation and your licences. A technical consultant will scope your support and security with you and show you where you can save.
Or call 1300 787 429
Level 2, 541 Hay Street, Subiaco WA 6008
Onsite across the Perth metro area. Remote support across regional WA and Australia.