Not for profit IT support that stretches every dollar
We help charities, associations and community services run secure, reliable IT on a sensible budget: every nonprofit discount claimed, the people you serve protected and a clear view of risk for your board.
Your price in two minutes, no email needed. Or call 1300 787 429.
★★★★★ 4.9 on Google from 60+ reviews
- 2013The year MTA WA started with us
- 300Free Business Basic licences for eligible nonprofits
- 75%Microsoft nonprofit discount on Business Premium
- ISO 27001certified, audited every year
Trusted by 300+ organisations, including
The IT problems boards worry about
A 2025 Infoxchange survey of 824 not for profits in Australia and New Zealand found that 14% had a cyber breach in the previous year, but only 23% had a documented cyber security plan.
The free Microsoft licences ended
Microsoft's free Business Premium grant for nonprofits ended at each organisation's first renewal on or after 1 July 2025. Many organisations now pay for licences they do not use, or have lost security features they relied on.
FixA licence review that uses free Business Basic where it fits and discounted Business Premium where the security features matter.
Volunteers share logins
Volunteers and casual staff come and go, and shared accounts make it impossible to know who accessed what, or to lock someone out when they leave.
FixIndividual accounts for everyone, access matched to each role and a simple process for when people leave.
You hold sensitive client information
Many not for profits hold health, disability or family information. If you provide a health service or deliver services under an Australian Government contract, the Privacy Act applies even under $3 million turnover.
FixMFA, encryption, access controls and an incident response plan that meets your privacy obligations.
The board cannot see the risk
The ACNC says ultimate responsibility for cyber security sits with a charity's Responsible People. Most boards get no regular reporting on it.
FixA report on security, backups and risks, written to be tabled at a board meeting.
Tell us about your organisation and your licences. A technical consultant will scope it with you and show you where you can save.
Proper IT on a not for profit budget
The same service our commercial clients get, with licensing and hardware bought the way not for profits can buy them.
Service desk for staff and volunteers
One number for staff, with simple guides for volunteers and casual workers.
Service desk, onsite and onboarding
Microsoft 365 for nonprofits
Nonprofit licensing applied for, set up securely and reviewed every year, including SharePoint, Teams and email.
Nonprofit grants and discounts
Security that fits the budget
SecureShield plans from $25 per person per month, with 24/7 monitoring, MFA and security training.
SecureShield, Essential Eight and training
Backup of client records
Microsoft 365 and server backups with offsite copies, so a deleted folder or ransomware attack does not cost you years of records.
Microsoft 365 backup and immutable storage
Hardware and donated software
Devices sourced at the right price, including donated and discounted software programs where you are eligible.
Procurement, Connecting Up and licensing
Board and funder reporting
IT strategy, budgets and risk reporting for boards, grant applications and funder due diligence.
vCIO, roadmap and risk register
What your board, regulator and funders expect
Not for profits answer to more people than most businesses. These are the expectations that shape how your IT should be run.
| Obligation | What it asks of you | How we help |
|---|---|---|
| ACNC Governance Standard 5 | Responsible People must act with reasonable care and diligence, and ACNC guidance says ultimate responsibility for cyber security sits with them | Risk reporting your board can table and minute |
| Privacy Act | Covers not for profits over $3 million turnover, and smaller ones that provide a health service or deliver services under an Australian Government contract | Controls and an incident response plan that meet APP 11 and the breach notification scheme |
| NDIS Practice Standards | Registered providers must keep participant information accurate, current and confidential, and manage information risk | Secure record systems, access controls and backups, documented for audit |
| Funders and insurers | Grant agreements and cyber insurers increasingly ask about MFA, backups and incident response | Evidence from your own systems for each answer |
Swipe the table sideways to see every column.
We handle the technical controls and evidence. For legal interpretation we work alongside your advisers.
We prove it in 90 days, or you walk away
Changing IT provider is a big decision, so the risk should sit with us. If we haven’t earned your trust in the first 90 days, you can walk away with nothing owing on the rest of your agreement.
- Day 1
No onboarding fee
You start on your plan with nothing extra to pay.
- Any time
14 days to fix it
Tell us in writing what is not working and we put it right.
- Up to day 90
Walk away if we have not
Nothing owing on the rest of your agreement.
- If you go
A clean handover
Admin access, passwords and documentation handed over at no charge.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificateMotor Trade Association of WA
What MTAWA says about working with us
Managed since 2013, through a full rebuild and several office moves.
Read the MTAWA storyAustin Technology provides us with extreme confidence in the stability of our networks and systems, consistently delivering exceptional IT support. Their proactive, responsive approach ensures that we have the support we need when we need it most.
- Not for profit
Carers WA
136 laptops onboarded, shared tools for the internal IT team and patching on the schedule staff already knew.
- Disability care
Essential Nursing and Disability Services
Company data locked to managed devices across the head office and every care house, with each new house set up to the same standard.
- Aged care
Roshana Care Group
20+ facilities and 3,000+ staff across five states, connected back to servers we run in AustinCloud.
- Client stories
All client stories
Sixteen stories with the numbers.
Not for profit IT questions
What CEOs, finance managers and boards ask us most. Anything else, call 1300 787 429.
Can you help us get Microsoft 365 nonprofit pricing?
Yes. We check your eligibility, register you with Microsoft for Nonprofits and apply the right mix: up to 300 free Business Basic licences plus discounted Business Premium for the people who need its security features.
We used to get Business Premium free. What changed?
Microsoft ended the free Business Premium and Office 365 E1 grants at each organisation's first renewal on or after 1 July 2025. Eligible nonprofits now get free Business Basic licences plus discounts of up to 75% on paid plans. We review which users need which plan so costs do not creep up.
Does the Privacy Act apply to our organisation?
If your annual turnover is over $3 million, yes. Below that you are still covered if you provide a health service, deliver services under an Australian Government contract or trade in personal information. If you are not sure, check with the OAIC or your legal adviser.
Do you support NDIS providers?
Yes. NDIS providers handle health and disability information, so the Privacy Act applies whatever their size, and the NDIS Practice Standards expect participant records to be accurate, current and confidential. We set up and protect the systems that hold them.
How do you handle volunteers?
Every volunteer gets their own account with access matched to their role, and the account is switched off when they leave. We keep it simple, with short guides and a service desk they can call.
What does it cost?
Managed support is a monthly fee per user. Microsoft's nonprofit discounts often offset part of the cost. A technical consultant scopes it with you and sends a fixed quote.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
More of your budget
for the mission.
Tell us about your organisation and your licences. A technical consultant will scope your support and security with you and show you where you can save.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au