Client success storiesDisability and nursing care

Essential Nursing secures its office and care houses on one Microsoft 365 setup

Essential Nursing and Disability Services supports NDIS participants with complex nursing needs in supported independent living and respite houses around Perth. Each house shares one PC between a rotating roster of carers. We brought every device under management, then made sure company data only opens on company devices, without making the shared PCs harder to use.

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  • 2022Working with Essential Nursing since
  • 4New care houses set up in 2026
  • 441Support requests resolved in the last 12 months
  • 24 minMedian first response over the same period
An Essential Nursing and Disability Services carer in branded scrubs in the kitchen of a care house

Where Essential Nursing started

Essential Nursing runs from a head office in Mirrabooka with care houses across the metro area, and it keeps opening more. When it joined us in late 2022 it was moving from Google to Microsoft 365, and its computers ran Windows Home editions with no central management. Carers needed quick access to rosters and house documents, while the business needed to know where its data could go.

Shared PCs, rotating staff

Each house has one computer used by whoever is on shift. Some houses go quiet for days, and many connect over wifi only.

No say over which devices got in

Microsoft 365 could be reached from any device with the right password, including personal phones and home computers.

Always opening new houses

Every new house needs a mailbox, shared folders and a working PC from the first shift.

One standard for every house

We designed the controls around how the houses actually work, with one set of rules for the head office and another for shared house PCs.

/01

Managed Windows devices

Windows Home editions upgraded to Pro, every device enrolled in device management and security baselines applied to all users and devices.

/02

Company data on company devices

Conditional Access requires a managed, compliant device for Microsoft 365 and blocks older sign in methods. Personal phones and home computers stay out.

/03

Compliance checked automatically

Each PC needs disk encryption, endpoint protection and a supported version of Windows before it can open company data.

/04

House PCs locked down

USB storage is blocked, and house accounts can read SharePoint documents in the browser without downloading them.

/05

Tested before it was enforced

Every policy ran in report only mode first, against a Windows 11 test machine and a written test plan, before it was switched on.

/06

A new house, ready to go

A repeatable setup for each new house: mailbox, folders and a configured office PC. Belmont, Glendalough, Nollamara and Wembley were set up this way in 2026.

Basics first, then rules that fit the houses

Step 1

Get the basics right

From late 2022 we onboarded every device, finished the move to Microsoft 365 and upgraded the PCs to Windows Pro.

Step 2

Design for shared PCs

In August 2025 we scoped the security project with the general manager, with separate device groups for the office and the houses.

Step 3

Test in report only

Policies ran in report only mode against a test machine and a test plan, so we could see what would break before anything did.

Step 4

Roll out house by house

House laptops were onboarded in November 2025, with the cutover planned alongside the service delivery team.

Planned and delivered by our team in Subiaco, Perth.

Austin HuangChris WadeGreg AshleyDev SandhuArthur LipiecJacob BongersKinkini KirindaMeet the teamEngineers, project leads and account managers

What Essential Nursing and Disability Services says about working with us

“Very helpful and friendly. Quick and easy solution to my query.”
Jennie PemberRostering, Essential Nursing and Disability Services

The difference for Essential Nursing

What changed Results

  • 01
    Microsoft 365 opens only on managed, compliant company devices
  • 02
    Disk encryption and endpoint protection checked on each PC before it gets access
  • 03
    House PCs that can't copy files to USB or download them from SharePoint
  • 04
    Four new houses opened in 2026 on the same standard setup

What made it work Approach

  • 01
    Designing for shared PCs used by a whole roster
  • 02
    Running every policy in report only mode before enforcing it
  • 03
    Planning each cutover with the service delivery team
  • 04
    A standard house setup we repeat for every new site
Today

We're now restructuring Essential Nursing's SharePoint and Teams so access follows each person's role and every house has its own space, rolling out one house at a time.

Services behind this result

Managed Microsoft 365 Managed security services SharePoint IT project services Cloud backup Managed IT services

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Level 2, 541 Hay Street, Subiaco WA 6008 Onsite across the Perth metro area. Remote support across regional WA and Australia.