Medical IT support that keeps clinics running
We look after IT for GP clinics, specialists and allied health practices. Clinical software that stays fast, patient information that stays private and a service desk that picks up when reception cannot log in.
Your price in two minutes, no email needed. Or call 1300 787 429.
★★★★★ 4.9 on Google from 60+ reviews
- 300+Client organisations supported by our team
- 24/7Threat monitoring and response on SecureShield plans
- ISO 27001certified, audited every year
- Top 50MSP in Australia, three years running
Trusted by 300+ organisations, including
What puts a practice at risk
Health reports more data breaches than any other sector in Australia. In 2025, health service providers made 225 of the 1,205 notifications to the OAIC.
The clinical server is old or slow
Best Practice, MedicalDirector and other clinical systems often run on a server in a cupboard, with backups nobody has tested. When it stops, appointments, billing and prescribing stop with it.
FixClinical servers hosted in our private cloud or properly maintained onsite, with monitored backups and a restore we have tested.
A staff login gets phished
Shared logins and email without multi factor authentication make it easy for an attacker to read patient correspondence or send fake invoices from the practice.
FixIndividual accounts, MFA everywhere, email security and short security training for clinical and front desk staff.
Reception and phones go down
Front desk computers, printers and phones need to work from the first appointment. A phone outage means missed appointments and patients who go elsewhere.
FixManaged phones, network and devices, with monitoring that flags faults early and a service desk that answers in seconds.
Nobody owns the IT policies
Accreditation and My Health Record both expect written security policies and a named person responsible for them. In most practices that falls to a busy practice manager.
FixWe write and maintain the IT security policies with you and give the practice manager the reports accreditation asks for.
Tell us about your practice and clinical systems. A technical consultant will scope it with you and send a fixed quote.
IT for the whole practice, front desk to consult room
One team for clinical systems, devices, phones and security, working with your software vendors so you do not have to.
Service desk and onsite support
Practice staff call one number, and our engineers come onsite when something needs hands on.
Service desk, onsite and clinic fit outs
Hosted clinical systems
Practice management and clinical software servers hosted in our private cloud, with secure remote access for doctors working from home.
AustinCloud, hosted desktops and VPN
Microsoft 365 and email
Email, Teams and file storage in Microsoft's Australian data centres, set up so patient information is not shared by accident.
Microsoft 365, email security and sharing controls
Phones and network
Cloud phones with call queues for reception, plus wifi and networks built for clinics.
Cloud phones, wifi and network
Backup and recovery
Daily backups with offsite copies and regular restore tests, recorded so you can show your accreditor.
Immutable backup and restore testing
Security
24/7 monitoring, patching and Essential Eight controls sized for a medical practice.
SecureShield, MFA and training
The rules your practice works under
Health providers carry more privacy obligations than most small businesses. These are the ones that shape how your IT should be set up.
| Obligation | What it asks of you | How we help |
|---|---|---|
| Privacy Act and APP 11 | Health service providers are covered whatever their turnover. APP 11 requires reasonable steps to protect personal information, including technical and organisational measures | MFA, encryption, access controls and logging, documented so you can show what you do |
| Notifiable Data Breaches | Assess a suspected breach quickly, and notify the OAIC and affected patients when it is likely to cause serious harm | Logs and investigation support to work out what was accessed |
| My Health Record | Registered practices must keep a written security and access policy, review it at least once a year and report breaches. New rules started on 1 April 2026, and existing participants had until 1 October 2026 to update their policy | A policy that matches how your systems are set up, reviewed with you every year |
| RACGP Standards | Accreditation expects a named person responsible for information security, daily backups that are tested, offsite copies and a plan to recover from a cyber incident. The 6th edition, released in August 2026, sets this out in criterion F8 | Backup reports, restore tests and an incident response plan your accreditor can see |
| Ransomware payment reporting | Businesses over $3 million turnover must report a ransomware payment to ASD within 72 hours | Built into your incident response plan, with the details you need to report |
Swipe the table sideways to see every column.
We handle the technical controls and evidence. For legal interpretation we work alongside your advisers and your accreditation body.
We prove it in 90 days, or you walk away
Changing IT provider is a big decision, so the risk should sit with us. If we haven’t earned your trust in the first 90 days, you can walk away with nothing owing on the rest of your agreement.
- Day 1
No onboarding fee
You start on your plan with nothing extra to pay.
- Any time
14 days to fix it
Tell us in writing what is not working and we put it right.
- Up to day 90
Walk away if we have not
Nothing owing on the rest of your agreement.
- If you go
A clean handover
Admin access, passwords and documentation handed over at no charge.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificate- Healthcare
FAST Emergency Care
A new urgent care clinic fitted out in four fixed price packages: network, workstations, phones and clinical software.
- Aged care
Roshana Care Group
20+ facilities and 3,000+ staff across five states, connected back to servers we run in AustinCloud.
- Disability care
Essential Nursing and Disability Services
Company data locked to managed devices across the head office and every care house, with each new house set up to the same standard.
- Client stories
All client stories
Sixteen stories with the numbers.
Medical IT questions
What practice owners and managers ask us most. Anything else, call 1300 787 429.
Do you support Best Practice and MedicalDirector?
Yes. We host and maintain the servers, databases, backups and remote access these systems depend on, and work with the software vendor on application issues so your staff do not have to.
Can doctors use clinical software from home?
Yes, securely. We set up remote access through a hosted desktop or VPN with MFA, so clinical data stays on practice systems rather than on personal laptops.
Does the Privacy Act apply to a small practice?
Yes. The small business exemption does not apply to health service providers, so a practice of any size is covered, including the Notifiable Data Breaches scheme.
What IT evidence does accreditation look for?
A named person responsible for information security, daily backups that are tested, offsite copies and a plan to recover from a cyber incident. We give you the reports and documents that show each one.
Can you set up IT for a new clinic?
Yes. We plan the network, comms rack, Wi-Fi, devices and phones with your builder and electrician, and have everything working before you open.
How long does it take to switch from our current provider?
Most practices are fully onboarded in about four weeks. We arrange the handover with your current provider and schedule changes to clinical systems outside clinic hours where we can.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
-
“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
-
“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
-
“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
-
“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
-
“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
-
“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
-
“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
-
“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Spend the day on patients,
not passwords.
Tell us about your practice and clinical systems. A technical consultant will scope your support and security with you, then send a fixed quote.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au