Medical and healthcare

Medical IT support that keeps clinics running

We look after IT for GP clinics, specialists and allied health practices. Clinical software that stays fast, patient information that stays private and a local service desk that picks up when reception cannot log in.

Talk to us See pricing

Your price in two minutes, no email needed. Or call 1300 787 429.

Clinician reviewing patient information on a tablet with a patient

Ready from day oneIT for FAST Emergency Care's new Kardinya clinic

300⁺Client organisations across metro and regional WA
WAHosted clinical servers and primary backups stay in Perth datacentres
24/7Threat monitoring and response on SecureShield plans
ISO27001 certified for information security, audited every year

Trusted by businesses across WA

01What goes wrong

What puts a practice at risk

Health reports more data breaches than any other sector in Australia. In 2025, health service providers made 225 of the 1,205 notifications to the OAIC.

The clinical server is old or slow
Best Practice, MedicalDirector and other clinical systems often run on a server in a cupboard, with backups nobody has tested. When it stops, appointments, billing and prescribing stop with it.
FixClinical servers hosted in our private cloud or properly maintained onsite, with monitored backups and a restore we have tested.
A staff login gets phished
Shared logins and email without multi factor authentication make it easy for an attacker to read patient correspondence or send fake invoices from the practice.
FixIndividual accounts, MFA everywhere, email security and short security training for clinical and front desk staff.
Reception and phones go down
Front desk computers, printers and phones need to work from the first appointment. A phone outage means missed bookings and patients who go elsewhere.
FixManaged phones, network and devices, with monitoring that flags faults early and a service desk that answers in seconds.
Nobody owns the IT policies
Accreditation and My Health Record both expect written security policies and a named person responsible for them. In most practices that falls to a busy practice manager.
FixWe write and maintain the IT security policies with you and give the practice manager the reports accreditation asks for.

02What we look after

IT for the whole practice, front desk to consult room

One local team for clinical systems, devices, phones and security, working with your software vendors so you do not have to.

2.1

Service desk and onsite support

Practice staff call one number, and our engineers come onsite across the metro area when something needs hands on.

Service desk / onsite / clinic fit outs

2.2

Hosted clinical systems

Practice management and clinical software servers hosted in our private cloud, with secure remote access for doctors working from home.

AustinCloud / hosted desktops / VPN

2.3

Microsoft 365 and email

Email, Teams and file storage in Microsoft's Australian datacentres, set up so patient information is not shared by accident.

Microsoft 365 / email security / sharing controls

2.4

Phones and network

Cloud phones with call queues for reception, plus Wi-Fi and networks built for clinics.

Cloud phones / Wi-Fi / network

2.5

Backup and recovery

Daily backups with offsite copies and regular restore tests, recorded so you can show your accreditor.

Immutable backup / restore testing / recovery plan

2.6

Security

24/7 monitoring, patching and Essential Eight controls sized for a practice, not a hospital.

SecureShield / MFA / training

03Your obligations

The rules your practice works under

Health providers carry more privacy obligations than most small businesses. These are the ones that shape how your IT should be set up.

Privacy and accreditation obligations for medical practices and how Austin Technology helps
Obligation	What it asks of you	How we help
Privacy Act and APP 11	Health service providers are covered whatever their turnover. APP 11 requires reasonable steps to protect personal information, including technical and organisational measures	MFA, encryption, access controls and logging, documented so you can show what you do
Notifiable Data Breaches	Assess a suspected breach quickly, and notify the OAIC and affected patients when it is likely to cause serious harm	Logs and investigation support to work out what was accessed
My Health Record	Registered practices must keep a written security and access policy, review it at least once a year and report breaches. New rules started on 1 April 2026, and existing participants had until 1 October 2026 to update their policy	A policy that matches how your systems are set up, reviewed with you every year
RACGP Standards	Accreditation expects a named person responsible for information security, daily backups that are tested, offsite copies and a plan to recover from a cyber incident. The 6th edition, released in August 2026, sets this out in criterion F8	Backup reports, restore tests and an incident response plan your accreditor can see
Ransomware payment reporting	Businesses over $3 million turnover must report a ransomware payment to ASD within 72 hours	Built into your incident response plan, with the details you need to report

We handle the technical controls and evidence. For legal interpretation we work alongside your advisers and your accreditation body.

Want to see what this looks like for your business?

Tell us about your team and systems. A technical consultant will scope it with you and send a fixed quote.

Talk to us 1300 787 429

04Switching to us

A handover that does not disrupt clinics

Most practices are fully onboarded in six to eight weeks. We plan changes around clinic hours and deal with your current provider directly.

Week 1
Discovery
We review your clinical systems, backups, security, devices and phones, and give you a plain English report with priorities and costs.
Weeks 1 to 3
Handover
We collect passwords, licences and documentation from your current provider and put monitoring on every server and device.
Weeks 3 to 8
Fix the risks first
MFA, backups, patching and email security come first, scheduled outside clinic hours where they touch clinical systems.
Quarterly
Review and report
A short report on service, security and backups, plus the documents your next accreditation visit will ask for.

05Proof

Healthcare work that has lasted

Practices stay with us as they grow, from a single clinic to a group of sites.

Healthcare · New clinic fit out

FAST Emergency Care case study

A new urgent care clinic fitted out in four fixed price packages: network, workstations, phones and clinical software.

Healthcare · Microsoft 365

Armadale Districts Surgery case study

A general practice moved to Microsoft 365 with encryption built into Outlook, replacing a separate add in.

Hosted in Perth

Clinical servers and their primary backups run in our own datacentres, close to your clinics and under Australian law.

Security and governance

New clinic fit outs

We plan and deliver the network, comms rack, devices and phones for new clinics, so opening day is about patients, not cabling.

IT project services

Related industries

IT for not for profits and NDIS providers IT for professional services

06Recognised and certified

A top 50 MSP in Australia, three years running

Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.

Cloudtango Top 50 MSP in Australia 2026, 2025 and 2024

Top 50 MSP in Australia Cloudtango, 2024, 2025 and 2026. Assessed on client satisfaction, growth and the depth of our security, support and infrastructure services. Read our client reviews on Cloudtango

Two Austin Technology team members sharing a laugh in the Subiaco office

ISO 27001

Information security

Our information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.

How we protect your data

ISO 9001

Quality management

Support tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.

07Questions

Medical IT questions

What practice owners and managers ask us most. Anything else, call 1300 787 429.

Do you support Best Practice and MedicalDirector?

Yes. We host and maintain the servers, databases, backups and remote access these systems depend on, and work with the software vendor on application issues so your staff do not have to.

Can doctors use clinical software from home?

Yes, securely. We set up remote access through a hosted desktop or VPN with MFA, so clinical data stays on practice systems rather than on personal laptops.

Does the Privacy Act apply to a small practice?

Yes. The small business exemption does not apply to health service providers, so a practice of any size is covered, including the Notifiable Data Breaches scheme.

What IT evidence does accreditation look for?

A named person responsible for information security, daily backups that are tested, offsite copies and a plan to recover from a cyber incident. We give you the reports and documents that show each one.

Can you set up IT for a new clinic?

Yes. We plan the network, comms rack, Wi-Fi, devices and phones with your builder and electrician, and have everything working before you open.

How long does it take to switch from our current provider?

Most practices are fully onboarded in six to eight weeks. We arrange the handover with your current provider and schedule changes to clinical systems outside clinic hours where we can.

Client feedback

What our clients say

1,800+ reviews from the people who call our Perth service desk every day.

1,800+
25
60+

01 / 08

“Turns every IT problem into a non-issue”

Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.

Bronte J.Indian Ocean Hotel
“Patient, capable and a genuine listener”

The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.

Peter MidgleyPowertech
“Steady, thoughtful and stress free”

Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.

Jason CavallaroCallidus Process Solutions
“Resolved the issue within minutes”

The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.

Kirk LentonPilbara Construction
“The extra guidance made it more valuable”

Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.

Tony YoungOptimus Real Estate
“Resolved quickly, with none of my work lost”

They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.

Warner PriestInterContinental Energy
“Calm, patient and always willing to help”

Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.

Peter AlexanderKoch Solutions
“Refreshing after two unreliable IT providers”

After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.

Mark HutchisonLifewood