Meet the people behind your IT
30+ engineers, consultants and specialists who look after IT support, cloud, cyber security and AI for more than 300 organisations, with advice from people who have done the work themselves.
Or call 1300 787 429.
★★★★★ 4.9 on Google from 60+ reviews
- 98.3%Positive, from 1,800+ ratings on closed tickets
- 15Years looking after business IT
- ISO27001 and 9001 certified, audited every year
- Top 50MSP in Australia, 2024, 2025 and 2026
Led by people who have done the work
Our leadership came up through IT engineering. When a problem gets hard, it goes to someone who has solved it before.
Austin Huang
Managing Director
Started Austin Technology and still sets the standard for how every client is looked after.
Damian Guppy
Chief Technology Officer
Owns our technology direction, the platforms we support and the engineering standards behind them.
Jacob Bongers
Service Delivery Manager
Runs service quality: response times, ticket trends and making sure repeat problems get fixed at the cause.
Gregory Ashley
Client Success Manager
Leads account management for every client: licensing, renewals, budgets and the IT roadmap.
Chris Wade
Solutions Architect
Designs new systems, cloud migrations and security uplift before anything is built.
Every client gets the same five roles.
So every managed client knows who owns what, from the first call to the long term plan.
Service desk
Owns the ticket from first contact to fix and brings in the right specialist, so you never have to chase.
Arthur LipiecService Team LeadEngineering
Complex issues, projects and changes go to your own pod of systems engineers, who already know your environment.
Krishna MoothooSystems EngineerService delivery
Watches response times and ticket trends, and turns anything that comes back twice into a permanent fix.
Jacob BongersService Delivery ManagerAccount management
Licensing, hardware, budgets and your IT roadmap, looked after by an account team that knows your business.
Gregory AshleyClient Success ManagerSolutions architecture
New systems, cloud migrations and security uplift are designed by an architect first.
Chris WadeSolutions Architect
Meet some of the team
A few of the engineers, service desk and specialists your business would work with, and some of the people who keep licences, hardware and accounts moving.
Leadership
Running the business, our technology direction and the quality of service every client gets.
- Austin HuangManaging Director
- Damian GuppyChief Technology Officer
- Jacob BongersService Delivery Manager
- Gregory AshleyClient Success Manager
Engineering
Systems, cloud, network and solutions engineers who design, build and look after client environments.
- Damian GuppyChief Technology Officer
- Chris WadeSolutions Architect
Benjamin ArntzenSenior Infrastructure Engineer- Krishna MoothooSystems Engineer
Brady HoughSenior Systems Engineer
Erhard EiselenSenior Systems Engineer- Krishna MoothooSystems Engineer
Chris ConnaughtonSystems Engineer
Jamie WebbSystems Engineer
Dev SandhuSystems Engineer
Israel Van Der RoestSolutions Engineer
Kinkini KirindaSolutions Engineer- Erhard EiselenSenior Systems Engineer
Chalana JayawardanaSystems Engineer
Harman KaurSystems Engineer
Anoop AliasSystems Engineer
Marshall JayathilakeNetwork Engineer- Vivek GuptaDeveloper
Service desk
The team that picks up the phone, owns the ticket and gets people working again.
- Jacob BongersService Delivery Manager
- Arthur LipiecService Team Lead
Harmeet KaurService Engineer
Sachila WickramasooriyaService Engineer
Dinuka SandaruwanService Engineer- Justin RodriguesService Technician
Sales and accounts
Account management, licensing, hardware procurement and accounts.
- Austin HuangManaging Director
- Gregory AshleyClient Success Manager
- Max KimSales Specialist
- Glen GuanProcurement Manager
Jasmina NesicAccounts
Certified on the platforms you run
Our engineers hold Microsoft and Cisco certifications and keep training as the platforms change. The business itself is audited every year against ISO 27001 for information security and ISO 9001 for quality.
Hard problems stay in house
Engineers escalate to senior people who have done the work before, so difficult issues get solved inside the team instead of bouncing between vendors.
The same people, year after year
People stay because they keep learning and moving up. The engineers who set up your systems are usually the ones still looking after them.
Every skill under one roof
Service desk, systems, network, cloud and security engineers work side by side, so a project or an incident never waits on an outside contractor.
- Microsoft Solutions PartnerModern Work and Security
- MCSE, MCSA, MCPEngineers certified across Microsoft platforms
- CCNA, CCNPNetwork engineers certified to professional level
ISO 27001Information security, audited every year
ISO 9001Quality management, audited every year
SMB1001 GoldCyber security, Level 3
Clients name our people
Every closed ticket asks the person we helped how it went. 98.3% of more than 1,800 ratings are positive, and the comments often name the engineer.
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported.
Bronte J.Indian Ocean Hotel AboutArthur LipiecService Team LeadDev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice.
Peter AlexanderKoch Solutions AboutDev SandhuSystems EngineerAfter dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure.
Mark HutchisonLifewood AboutGregory AshleyClient Success ManagerJamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated.
Jason CavallaroCallidus Process Solutions AboutJamie WebbSystems EngineerBrady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable.
Tony YoungOptimus Real Estate AboutBrady HoughSenior Systems EngineerDinuka had completed two job requests very efficiently and professionally. Well done Austin Tech for attracting and retaining such high quality staff.
Everton D.Chrysalis Healthcare AboutDinuka SandaruwanService Engineer
4.9 on Google from 60+ reviewsRead more client reviews
Do the best work of your career
We hire people who like solving hard problems and want to keep getting better at it. You learn from senior engineers, earn certifications we pay for and follow a clear path from the service desk to architecture.
Hybrid working. Paid Microsoft and vendor certifications. A clear path from L1 to L3. Senior engineers to learn from.
01Service engineer
Learn our clients and platforms on the front line, with senior engineers close by.
02Systems engineer
Own client environments, projects and escalations while you work through Microsoft and Cisco certifications.
03Senior systems engineer
Lead the complex work and mentor the engineers coming through behind you.
04Team lead or architect
Run a team, or move into solutions architecture and design what everyone else builds.
Meet the people who
would run your IT.
Tell us how IT runs in your business today. A technical consultant will talk it through with you, introduce the team who would look after you and send a fixed quote.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au