Our people
Meet the people behind your IT
30+ engineers, consultants and specialists who look after IT support, cloud, cyber security and AI for more than 300 businesses. Most of our leaders came up through engineering, so the advice you get comes from people who have done the work.
- 96%Client satisfaction from 1,800+ ratings
- 15+ yearsLooking after businesses like yours
- ISO 27001And ISO 9001, audited every year
- Top 50MSP in Australia, 2024 to 2026
01Leadership
Experts leading experts
Our leadership team came up through IT engineering. When a problem gets hard, it goes to someone who has solved it before.
Austin Huang
Founder and Managing DirectorFounded Austin Technology and still sets the standard for how every client is looked after.
Damian Guppy
Chief Technology OfficerOwns our technology direction, the platforms we support and the engineering standards behind them.
Jacob Bongers
Service Delivery ManagerRuns service quality: response times, ticket trends and making sure repeat problems get fixed at the cause.
Chris Wade
Solutions ArchitectDesigns new systems, cloud moves and security uplift so they are right before anything gets built.
02How your team works
Five roles, one team
Every client gets the same structure, so you always know who owns what, from the first call to the long term plan.
- 01
Service desk
Your first call
Arthur LipiecService Team Lead
Owns the ticket from first contact to fix and brings in the right specialist, so you never have to chase.
- 02
Engineering
When it needs depth
Krishna MoothooTechnical Team Lead
Complex issues, projects and changes go to systems engineers who already know your environment.
- 03
Service delivery
How it is running
Jacob BongersService Delivery Manager
Watches response times and ticket trends, and turns anything that comes back twice into a permanent fix.
- 04
Account management
Where it is heading
Gregory AshleySenior Account Manager
Licensing, hardware, budgets and your IT roadmap, looked after by one person who knows your business.
- 05
Solutions architecture
How it is designed
Chris WadeSolutions Architect
New systems, cloud migrations and security uplift are designed by an architect first.
03The team
Everyone who looks after you
The engineers, service desk and specialists your business would work with, plus the people who keep licences, hardware and accounts moving.
Engineering
Systems, cloud, network and solutions engineers who design, build and look after client environments.
Krishna Moothoo
Technical Team Lead
Brady Hough
Senior Systems Engineer
Chris Connaughton
Systems Engineer
Jamie Webb
Systems Engineer
Dev Sandhu
Systems Engineer
Israel Van Der Roest
Solutions Engineer
Kinkini Kirinda
Solutions Engineer
Erhard Eiselen
Systems Engineer
Chalana Jayawardana
Systems Engineer
Harman Kaur
Systems Engineer
Anoop Alias
Systems Engineer
Marshall Jayathilake
Network Engineer- VG
Vivek Gupta
Developer
Service desk
The team that picks up the phone, owns the ticket and gets people working again.
Arthur Lipiec
Service Team Lead
Harmeet Kaur
Service Engineer
Sachila Wickramasooriya
Service Engineer
Dinuka Sandaruwan
Service Engineer- JR
Justin Rodrigues
Service Technician
Sales and accounts
Account management, licensing, hardware procurement and accounts.
Gregory Ashley
Senior Account Manager- MK
Max Kim
Sales Specialist - GG
Glen Guan
Procurement Manager 
Jasmina Nesic
Accounts
04Expertise
Certified on the platforms you run
Our engineers hold Microsoft and Cisco certifications and keep training as the platforms change. The business itself is audited every year against ISO 27001 for information security and ISO 9001 for quality.
Why it matters to you
- 01
Hard problems stay in house
Engineers escalate to senior people who have done the work before, so difficult issues get solved inside the team instead of bouncing between vendors.
- 02
The same people, year after year
People stay because they keep learning and moving up. The engineers who set up your systems are usually the ones still looking after them.
- 03
Every skill under one roof
Service desk, systems, network, cloud and security engineers work side by side, so a project or an incident never waits on an outside contractor.
- MicrosoftSolutions PartnerModern Work and Security
- MCSE, MCSA, MCPMicrosoft certifiedEngineers certified across Microsoft platforms
- CCNA, CCNPCisco certifiedNetwork engineers certified to professional level
- ISO 27001Information securityIndependently audited every year
- ISO 9001Quality managementHow we design and run your IT, audited every year
- Top 50MSP in Australia2024, 2025 and 2026
05What clients say
Clients name our people
Every closed ticket asks the person we helped how it went. 96% of more than 1,800 ratings are positive, and the comments often name the engineer.
- 96%positive from 1,800+ Simplesat ratings
- 4.9on Google from 60+ reviews
- Top 50MSP in Australia on Cloudtango
Turns every IT problem into a non-issue
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean HotelAbout Arthur LipiecService Team Lead- About Dev SandhuSystems Engineer
Calm, patient and always willing to help
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions - About Gregory AshleySenior Account Manager
Refreshing after two unreliable IT providers
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood - About Jamie WebbSystems Engineer
Steady, thoughtful and stress free
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions - About Brady HoughSenior Systems Engineer
The extra guidance made it more valuable
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
06Careers
Do the best work of your career
We hire people who like solving hard problems and want to keep getting better at it. You learn from senior engineers, get paid certifications and follow a clear path from the service desk to architecture.
- Hybrid working
- Paid Microsoft and vendor certifications
- A clear path from L1 to L3
- Senior engineers to learn from
Where a career here goes
- 01
Service engineer
Learn our clients and platforms on the front line, with senior engineers close by.
- 02
Systems engineer
Own client environments, projects and escalations while you work through Microsoft and Cisco certifications.
- 03
Senior systems engineer
Lead the complex work and mentor the engineers coming through behind you.
- 04
Team lead or architect
Run a team, or move into solutions architecture and design what everyone else builds.
07Talk to the team
Meet the people who
would run your IT.
Tell us how IT runs in your business today. A technical consultant will talk it through with you, introduce the team who would look after you and send a fixed quote.
Or call 1300 787 429