Business continuity, tested before you need it
When a server fails, a site loses power or ransomware hits, you need to know what comes back, how quickly and who does what. We design backup and recovery around the systems you cannot live without, and we test it on a schedule.
Your price in two minutes, no email needed. Or call 1300 787 429.
★★★★★ 4.9 on Google from 60+ reviews
- 1,205Breaches reported to the OAIC in 2025, a record
- 59%Of those came from malicious or criminal attacks
- 31 daysImmutable lock on offsite backup copies
- 24/7Monitoring of servers and core services on every plan
Trusted by 300+ organisations, including
Signs your recovery plan is an assumption
Most businesses have backups. Far fewer know what would happen on the day they need them.
Backups nobody has tried to restore
Jobs report success every night, but nobody can say when a full restore was last tested or how long it took.
FixScheduled restore tests with a written result: what was restored and how long it took.
One server holding everything
Files, applications and the backup target on one box, in one room, on one power circuit.
FixCritical systems and backups kept apart, with copies held offsite in our data centres.
Backups an attacker could delete
If the same admin account reaches your servers and your backups, ransomware can encrypt both.
FixOffsite copies with an immutable lock, so they cannot be changed or deleted during the lock period.
No plan for the bad day
When something goes wrong, people improvise: who calls the insurer, who tells clients, what gets restored first.
FixA written recovery plan, with recovery targets agreed for each critical system.
Not sure your backups would restore? A technical consultant can check them with you. Or start with our business continuity plan template.
What we put in place, system by system
Continuity is several pieces working together. Each links to the service that delivers it.
Backup for servers and Microsoft 365
Servers and Microsoft 365 backed up offsite, with immutable copies and restore tests on a schedule.
Somewhere to recover to
Key servers brought back in AustinCloud, with a recovery time for each system agreed in writing.
Recovery targets and a plan
Recovery time and recovery point agreed for each critical system, and a plan your team has read.
Detection and incident response
Managed detection and response on every SecureShield plan, with central logging and a documented incident response plan on Control and Command.
Hardware that stays supported
Servers and network equipment kept under warranty and replaced before they age out.
Four terms worth agreeing on
A continuity plan comes down to a few decisions. These are the ones we make with you, system by system.
| Term | What it means | Ask yourself |
|---|---|---|
| Recovery time objective (RTO) | How long a system can be down before it hurts the business | If email is down, how many hours before clients notice? |
| Recovery point objective (RPO) | How much recent work you can afford to lose | If we restore last night's copy, can we redo today's work? |
| Immutable backup | A copy that cannot be changed or deleted during its lock period | Could ransomware with admin access delete our backups? |
| Restore test | Recovering a whole system from backup to prove it works | When did we last restore a full server, and how long did it take? |
Swipe the table sideways to see every column.
Australian Signals Directorate guidance on regular backups asks for the entire backup to be tested when restoring, not a sample, and for unprivileged accounts to be unable to change or delete backups.
Want the detail on backup, retention and restore testing? See Cloud backup.
- Engineering
Koch Solutions
Systems moved to a hyper converged platform at NEXTDC P2, linked to Perth and Port Hedland over Vocus fibre.
- Aged care
Roshana Care Group
20+ facilities and 3,000+ staff across five states, connected back to servers we run in AustinCloud.
- Industry body
Motor Trade Association of WA
Managed since 2013, through a full rebuild and several office moves.
- Client stories
All client stories
Sixteen stories with the numbers.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificateBusiness continuity questions
What owners and managers ask us. Anything else, call 1300 787 429.
What is the difference between backup and business continuity?
Backup is a copy of your data. Business continuity is the plan for keeping the business running when something fails: which systems come back first, how quickly, where they run and who does what. Backup is one part of it.
Does Microsoft back up Microsoft 365 for us?
Microsoft keeps the service running and holds deleted items for a limited time, but that is not a backup you control. Exchange Online keeps deleted email for 14 days by default. We back up Exchange, OneDrive, SharePoint and Teams separately with Veeam.
How often should backups be tested?
Often enough that you would trust the result on a bad day. We test restores on a schedule agreed with you, and ASD guidance is to test the entire backup rather than a sample of files.
What are RTO and RPO?
Recovery time objective is how long a system can be down. Recovery point objective is how much recent data you can afford to lose. Setting both for each critical system tells us how to design backup and recovery, and what it will cost.
What happens if ransomware hits?
We isolate the affected systems, restore from clean copies and work out how the attacker got in, following your recovery plan. Businesses with annual turnover over $3 million must also report any ransom payment to the ASD within 72 hours.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
-
“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
-
“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
-
“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
-
“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
-
“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
-
“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
-
“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
-
“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Know what comes back,
and how fast.
Tell us what you run and what you could not trade without. A technical consultant will scope your backups and recovery with you, then send a fixed quote.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au