Business outcomes / Stay running
Business continuity, tested before you need it
When a server fails, a site loses power or ransomware hits, you need to know what comes back, how quickly and who does what. We design backup and recovery around the systems you cannot live without, and we test it on a schedule.
Your price in two minutes, no email needed. Or call 1300 787 429.
- 1,205Data breach notifications to the OAIC in 2025, the most since reporting began
- 59%Of those came from malicious or criminal attacks
- 31daysImmutable lock on Veeam Vault offsite backup copies
- 24/7Monitoring of servers and core services on every plan
Trusted by businesses across WA
01Where plans fail
Signs your recovery plan is an assumption
Most businesses have backups. Far fewer know what would happen on the day they need them.
Backups nobody has tried to restore
Jobs report success every night, but nobody can say when a full restore was last tested or how long it took.
FixScheduled restore tests with a written result: what was restored and how long it took.
One server holding everything
Files, applications and the backup target on one box, in one room, on one power circuit.
FixCritical systems and backups separated, with copies kept offsite in our data centres.
Backups an attacker could delete
If the same admin account reaches your servers and your backups, ransomware can encrypt both.
FixOffsite copies with an immutable lock, so they cannot be changed or deleted during the lock period.
No plan for the bad day
When something goes wrong, people improvise: who calls the insurer, who tells clients, what gets restored first.
FixA written recovery plan, with recovery targets agreed for each critical system.
02What we change
What we put in place, system by system
Continuity is several pieces working together. Each links to the service that delivers it.
Backup for servers and Microsoft 365
Servers and Microsoft 365 backed up offsite with Veeam, immutable copies and restore tests on a schedule.
Veeam / immutable copies / restore testsA second place to run
Critical servers hosted in AustinCloud across three data centres, so a failed office does not stop the business.
AustinCloud / NEXTDC P1 and P2 / Vocus DC3Recovery targets and a plan
Recovery time and recovery point agreed for each critical system, and a plan your team has read.
RTO / RPO / recovery planDetection and incident response
Managed endpoint detection and response on every SecureShield plan, with central logging and a documented incident response plan, tested yearly, on Control and Command.
SecureShield Control / CommandConnectivity that fails over
A backup internet link or SD-WAN failover, so one cut cable does not take the office offline.
Backup link / SD-WANHardware that stays supported
Servers and network equipment kept under warranty and replaced before they age out.
Warranty / lifecycle03Recovery in plain English
Four terms worth agreeing on
A continuity plan comes down to a few decisions. These are the ones we make with you, system by system.
| Term | What it means | Ask yourself |
|---|---|---|
| Recovery time objective (RTO) | How long a system can be down before it hurts the business | If email is down, how many hours before clients notice? |
| Recovery point objective (RPO) | How much recent work you can afford to lose | If we restore last night's copy, can we redo today's work? |
| Immutable backup | A copy that cannot be changed or deleted during its lock period | Could ransomware with admin access delete our backups? |
| Restore test | Recovering a whole system from backup to prove it works | When did we last restore a full server, and how long did it take? |
Swipe the table sideways to see every column.
Australian Signals Directorate guidance on regular backups asks for the entire backup to be tested when restoring, not a sample, and for unprivileged accounts to be unable to change or delete backups.
Want the detail on backup, retention and restore testing?
Cloud backup
Not sure which level you need?
Tell us who is asking about your security. A technical consultant will scope it with you and send a fixed quote.
04Planning
Business continuity planning for the day it goes wrong
Backups bring your data back. A business continuity plan keeps the business working while that happens: who makes the calls, which systems come back first, how staff keep working and what you tell clients and suppliers.
Start with our free business continuity plan template, then we build the IT side of the plan with you, agree recovery targets for each critical system and test them, so the plan matches what would really happen. business.gov.au recommends reviewing a continuity plan regularly and rehearsing it with staff, and we build both into the schedule.
What a practical plan covers
- Emergency contacts and a call tree
- Critical functions and the systems behind them
- Recovery time and recovery point for each system
- Scenarios from ransomware to a closed office
- Restore order and who does what
- Manual workarounds and working from elsewhere
- How you will update staff, clients and suppliers
- Insurance details and a testing schedule
05How you will know
Continuity you can check
A continuity plan is only as good as its last test. These are the checks we report on.
Restore tests passed on schedule
Whole systems restored from backup, with the time it took reported to you.
Restore test reportRecovery targets agreed and signed off
RTO and RPO set for each critical system, with the backup design checked against them.
Signed off targetsA plan your team has read
A short recovery plan, walked through with the people who will use it on the day.
Plan walkthrough06How it runs
From discovery to measurable progress
The first restore test often happens during discovery. The plan and the recovery targets follow in the roadmap.
- Week 1
Discovery
We review your security, backups, licensing, devices and support history, and agree which outcomes matter most.
- Week 2
Prioritised roadmap
A plan with priorities, costs and owners, written in plain English.
- Monthly
Reporting you can read
Service, security and backup reporting you can read in five minutes and take to your board.
- Quarterly
Review and adjust
We check progress against the roadmap and your security score, and adjust as your business changes.
07Proof
Businesses that kept running
Infrastructure built with redundancy, and partnerships that lasted through change.
Koch Solutions
Systems moved to a hyper converged platform with redundancy built in at NEXTDC P2, linked to Perth and Port Hedland over Vocus fibre.
Read the storythyssenkrupp Industrial Solutions
380+ users and six sites supported through 100+ projects and a change of owner.
Read the storyMotor Trade Association of WA
Managed since 2013, through a full rebuild and several office moves.
Read the storyRelated services
Want to compare all six outcomes side by side?
All business outcomes08Recognised and certified
A top 50 MSP in Australia, three years running
Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.
ISO 27001
Information securityOur information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.
How we protect your dataISO 9001
Quality managementSupport tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.
09Questions
Business continuity questions
What owners and managers ask us. Anything else, call 1300 787 429.
01What is the difference between backup and business continuity?
Backup is a copy of your data. Business continuity is the plan for keeping the business running when something fails: which systems come back first, how quickly, where they run and who does what. Backup is one part of it.
02Does Microsoft back up Microsoft 365 for us?
Microsoft keeps the service running and holds deleted items for a limited time, but that is not a backup you control. Exchange Online keeps deleted email for 14 days by default. We back up Exchange, OneDrive, SharePoint and Teams separately with Veeam.
03How often should backups be tested?
Often enough that you would trust the result on a bad day. We test restores on a schedule agreed with you, and ASD guidance is to test the entire backup rather than a sample of files.
04What are RTO and RPO?
Recovery time objective is how long a system can be down. Recovery point objective is how much recent data you can afford to lose. Setting both for each critical system tells us how to design backup and recovery, and what it will cost.
05What happens if ransomware hits?
We isolate the affected systems, restore from clean copies and work out how the attacker got in, following your recovery plan. Businesses with annual turnover over $3 million must also report any ransom payment to the ASD within 72 hours.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
10Stay running
Know what comes back,
and how fast.
Tell us what you run and what you could not trade without. A technical consultant will scope your backups and recovery with you, then send a fixed quote.
Or call 1300 787 429