Managed Microsoft 365, from licences to backup
Licences, users, security, Teams, SharePoint and backup, run by one team as part of our managed IT plans. Whether you call it Office 365 or Microsoft 365, your tenant stays secure, tidy and licensed for what people use.
Your price in two minutes, no email needed. Or call 1300 787 429.
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Trusted by 300+ organisations, including
Microsoft 365 is easy to switch on and easy to let drift.
Four things we find most often the first time we look at a tenant, and what we do about each.
You pay for licences nobody checks
More licences than staff, Business Premium on accounts that only read email and former staff still licensed months after they left.
What we doA licence review when we start and a check every month after, with leavers removed on the day you tell us.
Sign in protection has gaps
MFA is on for most people but not everyone, old sign in methods still work and nobody hears about a sign in from overseas.
What we doMFA on every account, conditional access and 24/7 identity threat detection through SecureShield.
Files are shared with anyone
Links that work for anyone who has them, guests from projects that finished years ago and a new SharePoint site for every Team.
What we doSharing rules set once, guest access reviewed regularly and a site structure people can follow.
There is no backup beyond the recycle bin
Exchange Online keeps deleted email for 14 days by default and 30 days at most. A mistake found in month two may be gone for good.
What we doMicrosoft 365 backup from $5 a user a month, covering email, OneDrive, SharePoint and Teams.
Most tenants show at least one of these. A technical consultant replies within two business hours.
What we look after
The everyday admin and security work that keeps a tenant useful, handled by our service desk and engineers under one agreement.
Users, access and admin
Starters, leavers, resets and access changes through our service desk. Admin access runs through Microsoft GDAP, so every change is controlled and logged.
Security baselines
CIS baselines, conditional access and Secure Score improvements, applied in a planned order so nobody is locked out.
Email security
Filtering in front of Exchange that stops phishing, impersonation and fake invoices before they reach the inbox.
Teams, SharePoint and OneDrive
A structure people understand, with permissions that match who should see what, plus meeting rooms and Teams Calling.
Laptops and phones
Devices enrolled in Intune, so a lost laptop can be locked or wiped. Included in Austin Managed and Austin Partner.
Backup outside Microsoft
Exchange, OneDrive, SharePoint and Teams backed up every day and kept separate from your tenant.
Get more from what you already pay for
Most businesses use a fraction of what their licences include. A technical consultant looks at how your team works, then we set Microsoft 365 up around it.
Teams set up around your work
Teams and channels by client, project or department, so conversations and files stop living in email.
SharePoint people can find things in
File shares and old servers moved into a clear site structure. See SharePoint.
Forms and approvals automated
Leave, purchase approvals and onboarding moved off paper and inboxes. See automation.
Ready for Copilot
Permissions cleaned up first, so Copilot only surfaces what each person should see. See Copilot.
Which plan each person needs
Most businesses we meet have the wrong mix. We match each person to the plan they use, and bill licences on the same invoice as your support.
Business Basic
Web and mobile apps
Email, Teams, SharePoint and 1 TB of OneDrive, with Word, Excel and Outlook in the browser.
Staff who work mostly in email and Teams
Business Standard
Adds desktop apps
Everything in Basic plus the desktop Word, Excel, PowerPoint and Outlook.
People who live in spreadsheets and documents
Business Premium
Adds security and devices
Everything in Standard plus Intune, Defender for Business, Entra ID access controls and Purview.
Businesses that need device management and stronger security
Compare every inclusion
| What is included | Business BasicWeb and mobile apps | Business StandardAdds desktop apps | Business PremiumAdds security and devices |
|---|---|---|---|
| Everyday work | |||
| Business email, Teams, SharePoint and 1 TB of OneDrive per user | |||
| Web and mobile Word, Excel, PowerPoint and Outlook | |||
| Desktop Word, Excel, PowerPoint and Outlook | |||
| Security and devices | |||
| Intune device management | |||
| Advanced identity and access controls in Entra ID | |||
| Microsoft Defender for Business | |||
| Microsoft Purview Information Protection | |||
| Users per plan | Up to 300 | Up to 300 | Up to 300 |
Microsoft raised the price of Business Basic and Business Standard from 1 July 2026, while Business Premium stayed the same. Existing customers keep their current price until renewal. We quote current licence pricing with your review.
How we take over your tenant
Most of the work happens in the background. Staff hear from us before anything changes the way they sign in.
- 01
Review
Security settings, licences, sharing and backup checked, then a fix list and a fixed quote.
- 02
Handover
Admin access through Microsoft GDAP, details from your current provider and the tenant documented.
- 03
Fix the risks first
MFA gaps, open sharing and missing backup first. Sign in changes planned with you and explained to staff.
- 04
Keep it tidy
Licences checked against your staff list and new Microsoft changes explained before they reach users.
Moving to Microsoft 365
We move email, calendars, files and Teams to Microsoft 365 from Google Workspace, an old Exchange server, another email host or another tenant. You get a fixed price, a plan your staff understand and support the morning after cutover.
Most of the copying happens in the background while your staff keep working, and the switch is usually done in an evening or over a weekend. Mailboxes are copied ahead of time and a final pass picks up anything that arrived in between. We quote a fixed price after the migration review, and Microsoft licences are billed separately.
Checked on every migration
- Scanners, copiers and apps that send email
- Shared mailboxes and calendar access
- Email signatures and rules
- SPF, DKIM and DMARC for the new service
- Phones and tablets
- A second sign in step for every account
- 01Review
Migration review
We list your users, mailboxes, data, domains and the devices and apps that send email, then agree what moves.
- 02Plan
Plan and fixed price
You get the order of moves, the cutover date, what staff need to do and a fixed price quote.
- 03Copy
Copy ahead
Email and files are copied in the background while everyone keeps working in the old system.
- 04Switch
Cutover
Mail delivery is switched after hours, a final pass picks up the last changes and devices are reconnected.
- 05Settle
The morning after
Our service desk is on hand for your staff, and the old system is switched off once you confirm nothing is missing.
Where you are moving from
- Google Workspace
Gmail, calendars, contacts and Drive move across. Docs, Sheets and Slides become Word, Excel and PowerPoint files.
- Exchange on your own server
Mailboxes, shared mailboxes and public folders. Exchange 2016 and 2019 went out of support in October 2025.
- Another email host
Basic hosting often moves email only, so calendars and contacts are brought across separately.
- Another Microsoft 365 tenant
Mailboxes, OneDrive, SharePoint and Teams. Teams chat history and meeting links need extra steps, agreed up front.
- A file server
Folders and permissions are reviewed first, so SharePoint does not become a copy of the mess.
- High3 global admin accounts without MFA
- High2 mailboxes forwarding to outside addresses
- Medium140 files shared with anyone who has the link
- Medium6 licences still assigned to former staff
- LowDMARC set to monitor only
Not sure where your tenant stands?
Ask for a tenant review. A senior engineer checks the settings attackers look for first: MFA and admin accounts, mail forwarding and third party apps, sharing and guests, DMARC, logging, backup and unused licences.
You get every finding ranked by risk, your Secure Score now and after the fixes, a walk through and a fixed quote if you want us to do the work.
SuitsBusinesses that have never had a review, are changing provider, or have an insurance renewal or client questionnaire coming up.
from the first PC moving to Entra ID to the office server switched off
Regency Partners switches off its office server
Every staff PC moved to Entra ID in two weeks, then Windows 11 and cloud printing, with the old server retired for good.
Read the Regency Partners storyEverything appears to be running smoothly and I have had no reports of any issues since the server was shut down.
A top 50 MSP in Australia, three years running
Cloudtango named Austin Technology in its top 50 managed service providers in Australia in 2024, 2025 and 2026. We are also certified to ISO 27001 and ISO 9001, so the way we protect your data and run your service is checked by an independent auditor every year.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityOur information security management system covers how we handle client data, credentials and access to your systems, certified by Compass Assurance Services and audited every year.
How we protect your data
ISO 9001
Quality managementSupport tickets, projects and onboarding follow documented processes, so you get the same standard of work whichever engineer picks up your job. Ask us for our certificates when you run a supplier review or tender.
SMB1001 Gold
Cyber security, Level 3We hold the Australian SMB1001:2026 Gold certification ourselves, the standard we take clients through: 27 controls, from MFA and endpoint detection to backups, incident response and staff training.
Check our certificate
Is Office 365 the same as Microsoft 365?
For small business, mostly yes. Microsoft moved its small business Office 365 plans to the Microsoft 365 name, so people searching for Office 365 support usually mean the same thing. The business plans are now Business Basic, Business Standard and Business Premium. Some enterprise plans still carry the Office 365 name.
How much does managed Microsoft 365 cost?
Microsoft 365 management is included in our managed IT plans from $45 per person per month ex GST, with licences billed separately for the plan each person needs. Microsoft 365 backup is from $5 per user per month. A technical consultant scopes it with you and sends a fixed quote.
Does Microsoft back up our email and files?
Microsoft keeps the service running, but under its shared responsibility model your data stays your responsibility. Deleted email can be recovered for 14 days by default and 30 days at most. A separate backup covers mistakes, departures and attacks that are found after that window closes.
Can you help us get more out of Teams and SharePoint?
Yes. A technical consultant looks at how your team shares files, meets and approves work, then we set up Teams and SharePoint around it, move files across and show staff how it works. Larger changes are quoted as a fixed price project. See SharePoint.
Can we buy our Microsoft 365 licences through you?
Yes. Licences are billed on the same invoice as your support, so there is one bill and one place to add or remove people. If you already buy them elsewhere, we can still manage the tenant.
How long does it take to switch, and will staff notice?
Most staff notice very little. We take over admin access in the background, and anything that changes how people sign in, such as MFA, is planned with you and explained to staff first. Moving to Microsoft 365 from another platform is a separate migration project with its own plan.
We already have an IT person. How does this work with them?
Many of our clients have one. Your IT person keeps ownership of the business side and uses us for the service desk, security settings and the Microsoft admin work that eats their time. We agree who does what at the start, and they see the same reports you do.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Know what you pay for
and who can get in.
Tell us about your Microsoft 365 setup. A technical consultant will scope the security, licences, sharing and backup with you, then send a fixed quote to manage it.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise, and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au