Palisades case study
Met a prospective client's security requirements and won the partnership.
Client success storiesArchitecture
Mowbray Architecture swaps an overloaded setup for IT that just works
A Cottesloe architecture practice was running on iCloud, a desktop acting as a server and patchy WiFi. We moved its files to SharePoint and OneDrive, rebuilt the network, fitted out a new floor of the office and cut over in a weekend.
- WeekendCutover, so the team kept working
- SharePointAnd OneDrive replace iCloud and a desktop server
- UniFiWiFi coverage across the office
- RetainerMonthly support with a dedicated hotline
01The challenge
Where Mowbray started
Mowbray Architecture designs high end homes in Australia and overseas. Its team was frustrated with slow systems and failed uploads, and repeated reports to its previous provider had not got to the cause.
A desktop acting as a server
Files lived on iCloud and a single computer doing the job of a server. Storage kept filling up and causing outages.
A daisy chain network
Small switches linked together, with the main router doubling as WiFi. Coverage in the manager's office was poor.
No reliable backup
Critical project files were not backed up properly, so a hardware failure risked losing work.
Slow, frustrating days
Saving files was slow, uploads failed and several workstations were past their warranty.
02What we did
Honest advice, then the right fixes
The first conversation was with an account manager who recommended only what Mowbray needed. Then we fixed storage, the network and support together.
01
SharePoint and OneDrive
Files moved off iCloud and the desktop server into Microsoft 365, tested on a few folders first, then migrated in stages.
02
A professional network
The daisy chain replaced with a single professional switch.
03
UniFi WiFi
Access points placed for coverage across the whole office.
04
Set up for design software
Access controls, network tuning and testing with AutoCAD and SketchUp.
05
Office expansion
We planned the new floor: electrician quotes, data point placement and cabling, so the team moved in with everything working.
06
Monthly retainer
Consistent ongoing support, with a dedicated hotline for fast remote help.
03How we delivered it
Five steps, no downtime
Step 1
Assess
An engineer visited to check equipment, network layout, data volumes, backups and how the team works.
Step 2
Plan
A plan for the migration, new equipment and timelines, built around minimal disruption.
Step 3
Migrate
Data backed up, a test migration run, then the full move in stages.
Step 4
Expand
IT for the new floor planned and coordinated with the electricians.
Step 5
Support
Training on SharePoint and OneDrive, plus troubleshooting and tuning after go live.
Planned and delivered by our team in Subiaco, Perth.
Meet the teamEngineers, project leads and account managers
In their words
What Mowbray Architecture says about working with us
“We're getting great value from Austin Technology. They're very friendly, prompt and can resolve issues remotely, but still provide on site assistance if we need, which was ideal during the project.”
The team at Mowbray ArchitectureCottesloe, Perth
04The results
The difference for Mowbray
What changed Results
- 01Faster access to files and smoother collaboration
- 02New laptops with faster rendering and better performance
- 03Automated, consistent backups protecting project data
- 04An office expansion with no disruption to work
What made it work Approach
- 01Honest advice with no overselling
- 02A test migration before the real one
- 03Work scheduled around the practice, including a weekend
- 04Training so the team uses the new tools well
Today
Mowbray remains a client on daily IT management and support. Next is stronger security, starting with password management.
05More client stories
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Every story follows the same shape: the problem, what we changed and what happened next.
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Stories from single offices through to national operations.
All client success stories06Next step
Talk to the team
behind this project.
Tell us what you are working on. A senior engineer will review your IT and security, then outline a plan you can act on, whether you work with us or not.
Level 2, 541 Hay Street, Subiaco WA 6008
Onsite across the Perth metro area. Remote support across regional WA and Australia.