IT health check and audit
IT health check and audit, with a plan you can act on
A senior engineer spends 45 minutes reviewing your devices, Microsoft 365, security, backups and network, then gives you a one page summary with every fix in order of risk. The health check is free. The detailed audit has a fixed quote.
Your price in two minutes. No email needed.
- 7Areas checked, from devices to documentation
- ML1Scored against Essential Eight Maturity Level One
- 45 minOf a senior engineer's time, remotely
- $0For the health check. Detailed audits are quoted
Trusted by businesses across WA
01When to audit
Six signs it is time for an IT audit
Most businesses book a health check when one of these turns up. Any one of them is reason enough.
Nobody can say what you have
Devices, licences, domains and admin accounts have built up over years and no one has a list. An audit is the list.
FixA full inventory of devices, users, licences and systems, checked against what you pay for.
Support feels reactive
Tickets get fixed, but the same problems come back. That usually means the causes have never been looked at.
FixWe look for the causes: ageing hardware, missing patches, flaky network gear and settings that were never finished.
A client, insurer or auditor is asking questions
Security questionnaires, cyber insurance renewals and tenders ask for evidence you may not have.
FixWe score you against the Essential Eight and give you the evidence and the gaps, in their language.
You are changing IT provider, or thinking about it
You want an independent view of what the current provider has left you with before you sign anything.
FixA plain English summary of where you stand. If you stay put, it is still yours to keep.
Growth is outrunning the setup
New sites, new staff and new systems have been bolted on. Things work, but nobody trusts them.
FixA roadmap that puts the fixes in order, with a fixed quote for each one.
The last backup restore was never tested
Backups run every night and no one has restored a file from them in a year.
FixWe check what is backed up, where it goes, whether it is protected from deletion and whether it restores.
02What we check
Seven areas, one summary
The same checklist every time, so nothing is skipped and you can compare year on year.
Devices and servers
Age, warranty, patch status, encryption, local admin rights and what is still running Windows 10 or an unsupported server.
Microsoft 365 and identity
Multi factor authentication, Conditional Access, global admins, mail forwarding rules, guest access and your Secure Score.
Security controls
Each Essential Eight control, endpoint protection, email filtering and whether anyone watches alerts after hours.
Backups and recovery
What is backed up, how often, where it goes, whether it is protected from ransomware and when it was last restored.
Network and internet
Firewall age and rules, Wi-Fi, switching, remote access and whether the internet plan matches how you work.
Licences and costs
Microsoft, security and line of business licences against the people who use them, and anything paid for twice.
Support and documentation
Who your staff call, how fast issues are resolved, and whether passwords, diagrams and vendor details are written down.
03Two options
Free health check or detailed audit
Start with the free health check. Move to the detailed audit if a tender, insurer, board or acquisition needs the full picture.
IT health check
A 45 minute remote review
A senior engineer checks the seven areas above remotely, scores you against the Essential Eight and talks you through a one page summary of what to fix first. You keep the summary whether or not you do anything with us.
SuitsBusinesses of 10 to 500 staff that want an independent view, or are weighing up a change of provider.
Detailed IT audit
Onsite and remote, two to three weeks
Everything in the health check, plus site visits, a full asset and licence register, network diagrams, a documented recovery plan, compliance mapping to the Essential Eight, SMB1001 or ISO 27001 and a costed three year roadmap.
SuitsTenders, insurance renewals, boards, acquisitions and businesses inheriting IT from a previous provider.
04How it works
From booking to findings in a few days
You will know what to expect at every step, and nothing changes on your systems during the review.
- Step 1
A 15 minute call
We agree what we will look at, who your contacts are and the read only access we need.
- Step 2
The review
A senior engineer spends 45 minutes on the seven areas remotely. Your staff will not notice.
- Step 3
The summary
One page, every finding rated by risk and written in plain English.
- Step 4
The walkthrough
A 30 minute call to go through it, answer questions and quote anything you want fixed.
05Book
Book your free IT audit
Leave your details and an engineer will call you within one business day to book the first call. Prefer to talk now? Call 1300 787 429.
- 01A senior engineer, not a salesperson, runs the review
- 02Read only access, agreed with you first and removed afterwards
- 03A one page summary that is yours to keep
- 04A fixed quote for any fixes, with no obligation
Request the free health check
Takes a minute. We reply within one business day.
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Email sales@austintechnology.com.au or call 1300 787 429 and we will book it for you.
Thanks, you are booked in
An engineer will call you within one business day to agree a time for the first call. If it is urgent, call 1300 787 429.
Get the Essential Eight checklist while you wait06Questions
IT audit questions
What owners and IT managers ask before they book. Anything else, call 1300 787 429.
01What is an IT health check?
A structured review of your devices, Microsoft 365, security controls, backups, network and support, scored against what a business of your size should have. It ends in a written summary that puts the fixes in order of risk.
02Is the IT audit really free?
The IT health check is free. A senior engineer spends 45 minutes reviewing your environment remotely with your permission, then walks you through a one page summary. There is no obligation and no sales script. The detailed IT audit is a paid engagement with a fixed quote.
03How long does it take?
A few days from booking: a 15 minute call to agree access, the 45 minute review and a 30 minute walkthrough of the summary. A detailed IT audit usually takes two to three weeks depending on the number of sites and systems.
04What do we need to give you?
Read only access to Microsoft 365 and, for the detailed audit, to your network gear and servers. We agree exactly what we will look at before we start, and we remove our access once the summary is delivered.
05Will you try to sell us a managed IT plan?
We will tell you what we would fix and give you a fixed quote for it. Some businesses use the summary to brief their current provider, some do the work themselves and some move to one of our managed IT services plans. All three are fine with us.
06Does the audit cover cyber security?
Yes. Every health check scores you against the Essential Eight and checks Microsoft 365 for the settings attackers use most. If you need a deeper security review, see our cyber security audit and penetration testing.
07Can you audit a business outside Perth?
Yes. The review is done remotely, so regional WA and interstate businesses get the same health check. Onsite visits for the detailed audit are quoted by location.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
07IT health check
Find out where your IT stands,
before something forces the question.
A free 45 minute health check ends with a one page summary you can act on, whoever does the work.
Or call 1300 787 429