IT health check and audit with a clear plan
A senior engineer reviews your devices, Microsoft 365, security, backups and network, then gives you a one page summary with every fix in order of risk. The health check and the detailed audit are both fixed quotes.
Or call 1300 787 429.
★★★★★ 4.9 on Google from 60+ reviews
- 7Areas checked, from devices to documentation
- ML1Scored against Essential Eight Maturity Level One
- 45 minOf a senior engineer’s time, remotely
- ISO 27001certified, audited every year
Trusted by 300+ organisations, including
Six signs it is time for an IT audit
Most businesses ask for a health check when one of these turns up. Any one of them is reason enough.
Nobody can say what you have
Devices, licences, domains and admin accounts have built up over years and no one has a list.
FixA full inventory of devices, users, licences and systems, checked against what you pay for.
Support feels reactive
Tickets get fixed, but the same problems come back, because the causes were never looked at.
FixWe look for the causes: ageing hardware, missing patches, flaky network gear and settings that were never finished.
A client, insurer or auditor is asking questions
Security questionnaires, insurance renewals and tenders ask for evidence you may not have.
FixWe score you against the Essential Eight and give you the evidence and the gaps, in their language.
You are weighing up your current provider
You want an independent view of what you have been left with before you sign anything.
FixA summary of where you stand. If you stay put, it is still yours to keep.
Growth is outrunning the setup
New sites, staff and systems have been bolted on. Things work, but nobody trusts them.
FixA roadmap that puts the fixes in order, with a fixed quote for each one.
The last backup restore was never tested
Backups run every night and no one has restored a file from them in a year.
FixWe check what is backed up, where it goes, whether it is protected from deletion and whether it restores.
Tell us which of these sounds familiar. A technical consultant will scope the review with you and send a fixed quote.
Seven areas, one summary
The same checklist every time, so nothing is skipped and you can compare one year with the next.
- 01
Devices and servers
Age, warranty, patch status, encryption, local admin rights and anything still running Windows 10 or an unsupported server.
- 02
Microsoft 365 and identity
Multi factor authentication, Conditional Access, global admins, mail forwarding rules, guest access and your Secure Score.
- 03
Security controls
Each Essential Eight control, endpoint protection, email filtering and whether anyone watches alerts after hours.
- 04
Backups and recovery
What is backed up, how often, where it goes, whether it is protected from ransomware and when it was last restored.
- 05
Network and internet
Firewall age and rules, wifi, switching, remote access and whether the internet plan matches how you work.
- 06
Licences and costs
Microsoft, security and line of business licences against the people who use them, and anything paid for twice.
- 07
Support and documentation
Who your staff call, how fast issues are resolved and whether passwords, diagrams and vendor details are written down.
Health check or detailed audit
Start with the health check. Move to the detailed audit when a tender, insurer, board or acquisition needs the full picture. Both are quoted up front.
IT health check
A 45 minute remote review. A senior engineer checks the seven areas above, scores you against the Essential Eight and talks you through a one page summary of what to fix first. The summary is yours to keep.
SuitsBusinesses of 10 to 500 staff that want an independent view, or are weighing up their current provider.
Detailed IT audit
Onsite and remote, over two to three weeks. Everything in the health check, plus site visits, a full asset and licence register, network diagrams, a documented recovery plan, compliance mapping to the Essential Eight, SMB1001 or ISO 27001 and a costed three year roadmap.
SuitsTenders, insurance renewals, boards, acquisitions and businesses inheriting IT from a previous provider.
From first call to findings in a few days
Nothing changes on your systems during the review, and you know what happens at every step.
- 01Step 1
A 15 minute scoping call
We agree what we will look at, who your contacts are, the read only access we need and the fixed quote.
- 02Step 2
The review
A senior engineer spends 45 minutes on the seven areas remotely. Your staff will not notice.
- 03Step 3
The summary
One page, with every finding rated by risk.
- 04Step 4
The walkthrough
A 30 minute call to go through it, answer questions and quote anything you want fixed.
Request a health check
Leave your details and a technical consultant will call you within two business hours to scope the review and send a fixed quote. Prefer to talk now? Call 1300 787 429.
- 01A senior engineer runs the review
- 02Read only access, agreed with you first and removed afterwards
- 03A one page summary that is yours to keep
- 04A fixed quote before anything starts, with no obligation
Request a health check
Takes a minute. We reply within two business hours.
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Email sales@austintechnology.com.au or call 1300 787 429 and we will arrange it for you.
Thanks, we have your request
A technical consultant will call you within two business hours to scope the review. If it is urgent, call 1300 787 429.
Get the Essential Eight checklist while you wait- Energy
InterContinental Energy
Essential Eight Maturity Level One, on our assessment, built on the Microsoft 365 Business Premium licences it already had.
- Engineering
Powertech
Essential Eight Maturity Level Two alignment, and approval to start work with a defence grade client.
- Professional services
Palisades
Intune, conditional access, Defender, BitLocker and governance documents met a prospective client's requirements and won the partnership.
- Client stories
All client stories
Sixteen stories with the numbers.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificateIT audit questions
What owners and IT managers ask before they start. Anything else, call 1300 787 429.
What is an IT health check?
A structured review of your devices, Microsoft 365, security controls, backups, network and support, scored against what a business of your size should have. It ends in a written summary that puts the fixes in order of risk.
What does a health check cost?
Both the health check and the detailed audit are quoted. After a short scoping call, a technical consultant sends a fixed quote, so you know the cost before anything starts. There is no obligation to use us for any fixes.
How long does it take?
A few days from the first call: a 15 minute scoping call, the 45 minute review and a 30 minute walkthrough of the summary. A detailed IT audit usually takes two to three weeks depending on the number of sites and systems.
What do we need to give you?
Read only access to Microsoft 365 and, for the detailed audit, to your network gear and servers. We agree exactly what we will look at before we start, and we remove our access once the summary is delivered.
Will you try to sell us a managed IT plan?
We will tell you what we would fix and give you a fixed quote for it. Some businesses use the summary to brief their current provider, some do the work themselves and some move to one of our managed IT services plans. All three are fine with us.
Does the audit cover cyber security?
Yes. Every health check scores you against the Essential Eight and checks Microsoft 365 for the settings attackers use most. If you need a deeper security review, see our cyber security audit and penetration testing.
Can you audit a business outside Perth?
Yes. The review is done remotely, so regional WA and interstate businesses get the same health check. Onsite visits for the detailed audit are quoted by location.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Find out where
your IT stands.
A 45 minute health check ends with a one page summary you can act on, whoever does the work. A technical consultant will scope it with you and send a fixed quote.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au