Prepaid IT support in blocks of hours
For businesses that need help now and then, or have their own IT person and want a team behind them. Buy a block of hours up front, use it for support or small jobs, and see every hour logged against a ticket.
★★★★★ 4.9 on Google from 60+ reviews
- 25 secAverage wait to reach our service desk
- 98.3%Customer satisfaction on closed tickets
- 100%Engineers based in Australia
- Top 50MSP in Australia, three years running
Trusted by 300+ organisations, including
When a block of hours makes more sense than a plan
Prepaid hours work best when the need is real but not constant.
Your IT person needs a backup
Leave, sick days and busy months, or jobs outside what they usually handle.
Your IT needs are light
A small team with a few requests a month that does not want a monthly commitment yet.
You are on a plan with set hours
Austin Monitoring and Austin Essentials include a set number of support hours. A block tops them up when a month runs over.
You have a short job to do
A new starter, an office move, a printer rollout or a Microsoft 365 change.
Not sure a block of hours is right? A technical consultant will talk it through with you and send a fixed quote.
Simple to buy, easy to track
You agree the block up front and see where every hour goes.
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Quoted to fit
A technical consultant talks through what you expect to need and sends a price for the block in writing.
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Log a ticket or call
Call 1300 787 429, email or use the client portal. Your request goes to the same service desk our managed clients use.
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Every hour against a ticket
Time is recorded against each ticket, so you can see what was done and how long it took.
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Top up when you need to
Add another block when the balance runs down, or move to a plan if you are using hours every week.
Three ways to get support from us
Calling most weeks? A monthly plan usually costs less and prevents problems as well as fixing them. Plan prices are per person per month, excluding GST.
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A block of hours
Pay up front and use it as needed for support and small jobs, with every hour logged against a ticket.
SuitsOccasional needs, or backup for your own IT person
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Austin Essentials, $45
Everything in Monitoring, plus device, Microsoft 365 and everyday app support with 1 hour per 5 people a month.
SuitsSmaller teams with steady needs, from 10 people
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Austin Managed, $95
Everything in Essentials, plus unlimited remote support, a service delivery manager and an annual roadmap.
SuitsGrowing businesses that rely on IT every day
Every managed device runs our endpoint protection as a minimum. Compare every plan.
A top 50 MSP in Australia, three years running
Rated by our clients on Cloudtango, and audited every year on security, quality and cyber controls.
Top 50MSPs in Australia
- 2024
- 2025
- 2026
Ranked on client satisfaction and service depth.
Read our 25 client reviews on Cloudtango
ISO 27001
Information securityHow we handle your data, passwords and access, audited every year.
How we protect your data
ISO 9001
Quality managementDocumented processes, so every engineer works to the same standard.
How we work
SMB1001 Gold
Cyber security, Level 3The 27 control cyber standard we take clients through, held ourselves.
Check our certificatePrepaid support questions
What businesses ask before they start. Anything else, call 1300 787 429.
What can we use prepaid hours for?
Anything our service desk and engineers do: fixing problems, setting up new staff and devices, Microsoft 365 changes, small network jobs and short projects. Every hour is logged against a ticket, so you can see where it went.
Do you come onsite?
Yes, across the Perth metro area. Most jobs are solved remotely and quickly, so onsite visits are arranged when something needs hands on work.
Is a block of hours cheaper than a monthly plan?
If you only need help now and then, often yes. Once you are calling most weeks, a plan usually works out better, because it also covers the monitoring, patching and security that stop problems happening. Our IT support plans start at $20 per person per month for monitoring and $45 for Austin Essentials, excluding GST, from 10 people.
We have our own IT person. Can we use hours alongside them?
Yes. Many businesses use a block of hours as backup for leave, busy periods or jobs outside what your IT person usually handles. If you want a standing arrangement, co-managed IT sets out who does what.
How big is a block and how is it priced?
Blocks are quoted to fit how much help you expect to need, and larger blocks cost less per hour. A technical consultant will talk it through with you and send the price in writing.
What our clients say
1,800+ reviews from the people who call our Perth service desk every day.
1,800+
25
60+
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“Turns every IT problem into a non-issue”
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
Bronte J.Indian Ocean Hotel
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“Patient, capable and a genuine listener”
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Peter MidgleyPowertech
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“Steady, thoughtful and stress free”
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
Jason CavallaroCallidus Process Solutions
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“Resolved the issue within minutes”
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Kirk LentonPilbara Construction
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“The extra guidance made it more valuable”
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
Tony YoungOptimus Real Estate
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“Resolved quickly, with none of my work lost”
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Warner PriestInterContinental Energy
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“Calm, patient and always willing to help”
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Peter AlexanderKoch Solutions
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“Refreshing after two unreliable IT providers”
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Mark HutchisonLifewood
Help when you need it,
without a monthly plan.
Tell us how much help you expect to need. A technical consultant will talk it through with you and send the price for a block of hours in writing.
- A reply within two business hoursA technical consultant reads every enquiry and comes back to you.
- Proven in 90No onboarding fee, 14 days to fix anything you raise and nothing owing if you leave in the first 90 days. How it works
Or call 1300 787 429 or email sales@austintechnology.com.au