We apply the same controls and monitoring we use to protect our own environment, built around the ACSC Essential Eight and modern best-practice frameworks. With Austin Technology you get clear visibility of your risks, proactive threat detection, staff awareness training and fast incident response, so you can be confident your systems and data are protected.
150+
AU Organisations protected with Austin SecureShield
ACSC Partner Program
Microsoft Solutions Partner Security
ISO 27001
Information Security Certified
Is your current IT provider actually keeping you safe?
Many businesses assume their MSP has things under control. In reality, there are some clear warning signs that your IT isn’t as safe or well managed as it should be.
No visibility, just blind trust
You get invoices, but not insight. There are no clear reports and no simple dashboard showing what is protected and what is not. You end up relying on blind trust that someone is watching your systems and will tell you if something is wrong.
“Compliant” on paper, exposed in reality
Antivirus is installed, backups exist and a policy document sits on a shelf. But threats have moved on and no one reviews your security against modern frameworks like Essential Eight. The boxes are ticked, the real risks stay open.
Support that reacts after the damage
You only hear from your IT provider when something has already gone wrong. Outages, malware and data loss are handled as emergencies instead of being prevented. Every incident costs time, money and trust with your customers.
If even one of these feels familiar, your IT has probably outgrown your current provider. Austin Technology gives you clear visibility, proactive security and a team that owns the outcome, so you can stop worrying about IT and get back to running the business.
We don’t just sell security. We run our business on it.
Every control we recommend is something we use to protect our own systems and our private cloud. We treat your environment with the same care, tools and discipline we rely on every day to keep Austin Technology secure.
1. Built on the Essential Eight
We align your security program to the ACSC Essential Eight so you are not guessing where to start. We look at each control, close the easy gaps first, then work with you toward the right maturity level for your risk and budget. You get a clear plan instead of a list of scary issues.
2. The same stack we trust for ourselves
We use the same endpoint protection, identity security and application control in our network that we deploy for you. That includes advanced detection and response on every device, strong protection for Microsoft 365, and tight control over what can run. If it is not good enough for us, it is not good enough for our clients.
3. Always on monitoring and response
Threats do not keep office hours, so neither does your protection. Our engineers watch alerts from your endpoints, cloud and backups, then investigate and respond when something looks wrong. You get early warning, fast containment and clear updates instead of finding out about problems from your staff.
4. Security baked into every project
Whether we are moving you to our private cloud, rolling out Microsoft 365, or replacing network gear, security is part of the design. We review access, backup, logging and hardening as standard, not as extras. The result is new systems that are secure from day one, not locked down after a scare.
Choose the Austin SecureShield level that fits your business
AustinSecure plans are built around the ACSC Essential Eight, so you get a clear path from basic protection to advanced security. Each tier adds extra controls and monitoring on top of the last, so you can start where you are today and step up your security as your risks and needs grow.
Bronze
Strong security operations for every user and device.
- Managed EDR with 24×7 MDR/SOC on endpoints
- 24×7 identity threat detection & response for Microsoft 365 / Azure AD
- Continuous OS & application patching with vulnerability scanning and remediation
- Application allow-listing to block unauthorised software
- Web content filtering & protection for safer browsing
- Microsoft 365 CIS baselines and Essential Eight ML1 controls applied
- User protections: security awareness training, password manager and dark web monitoring
- Quarterly security review and report so you always know your risk position
Gold
Enhanced visibility, processes and governance.
- Everything in Bronze, plus:
- End-user policy management so controls stay consistent across the business
- Centralised security event logging (SIEM) across servers, endpoints and cloud
- Documented cyber incident response plan with annual testing
- Stronger governance with Essential Eight ML1 and SMB 1001 – Diamond tier
- Quarterly security reviews with deeper analysis and recommendations
Platinum
Full security program with testing and strategic guidance.
- Everything in Gold, plus:
- Essential Eight maturity uplift to ML2 and SMB 1001 – Platinum tier
- Ongoing vCISO service and strategic security planning workshops
- Board-ready security reviews that tie technical risk to business impact
Comprehensive Managed Security Services
With Austin Technology you do not just get security tools, you get a team that owns the outcome.
We watch over your systems, respond to threats, and keep leadership clear on risk so you can focus on running the business.
24/7 Threat Monitoring and Response
Our team watches your systems day and night, spotting suspicious activity before it turns into an incident. We contain threats fast and guide your staff so operations stay online.
Endpoint and Network Protection
We harden laptops, servers and network gear from one managed platform. Patching, EDR and firewall policies stay up to date so bad traffic is blocked before it reaches your users.
Compliance and Risk Management
We align your environment with Essential Eight and other common standards. You see clear risk ratings, a simple improvement plan, and the evidence you need for customers and auditors.
Expert Security Leadership
You work with senior security engineers who know small and medium business. They review incidents, answer questions in plain English, and help you choose controls that fit your budget.
Visibility and Reporting
You receive easy to read dashboards and regular reports. They show what we have blocked, where your biggest risks sit, and the actions we are taking with you next.
Predictable Pricing
Simple per user and per device pricing keeps costs clear. There are no hidden extras, so you can budget with confidence and scale the service as your team grows.
What Our Clients Say
Arthur turns every IT problem into a non-issue and does it with real patience and professionalism. He explains things in a way that makes the process easy and always leaves us feeling supported. We appreciate the way he handles every request.
The support was outstanding. Patient, capable and a genuine listener, which is rare in support calls. He took the time to understand the issue and work through it with care. You are fortunate to have him on your team and the level of service was impressive.
Jamie put in a great deal of effort to resolve the problem and it showed in the result. His approach was steady and thoughtful and the support was appreciated. It made the whole experience smooth and stress free.
The consultant knew exactly what to do and resolved the issue within minutes. He talked through each step so I understood what was happening and made the process simple. The clear communication and fast resolution made a real difference.
Brady tracked down an email I could not locate and took the time to show us how to search more effectively in the future. The extra guidance was helpful and made the experience more valuable. His support was straightforward and appreciated.
They resolved my issue quickly and efficiently, which meant I didn’t lose any of the work I had done today. The support was clear and straightforward, and the outcome made a real difference to my day. Thank you.
Dev Sandhu is outstanding in his knowledge and support. He has a calm and patient way of working through any IT issue and is always willing to help at short notice. His positive attitude makes the whole experience easier and more reassuring. Thank you to Dev and the team at Austin for the consistent support.
Chris Wade is a great engineer and I have a lot of respect for his professionalism. He approaches every issue with a calm and methodical attitude and communicates clearly so I always understand what is happening. His steady approach and reliability make a real difference to our team, and his support is always appreciated.
After dealing with two unreliable IT providers in recent years, it has been refreshing to place my trust in Greg and the team at Austin. They have been professional and highly competent, even under pressure. Their support has made a real difference. Thank you, and keep it up.
Trusted by businesses across Australia
Over 700 reviews from local organisations that rely on Austin for day to day IT support.
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FAQs for Businesses
How long does it take to switch MSPs to Austin Technology?
Most transitions finish in six to eight weeks, depending on the size and complexity of your environment. We handle the detailed work such as assessment, documentation, team training and cutover planning. The goal is a smooth changeover with minimal disruption for your staff.
What if we are locked into a contract with our current IT provider?
We work with your timeline. Many clients start planning the move while their current contract is still in place. We can complete the assessment and build a transition plan so you are ready when the contract ends. If you want to exit early, we help you understand the risks and steps, but the decision stays with you.
What does onboarding with Austin Technology look like?
Onboarding starts with a structured discovery of your systems, security and pain points. We document your environment, set up monitoring and backups, and agree on priorities for the first few months. Your team receives clear instructions on how to contact us and what to expect from support. You get a named contact and regular check ins during the early phase.
Can you work with our existing internal IT staff?
Yes. Many clients keep an internal IT person or team and use Austin Technology to extend capacity and skills. We agree clear roles so everyone knows who owns support, projects and decision making. Your internal team stays close to the business while we handle areas such as service desk, security, cloud or specialist project work.
How do you keep our systems and data secure?
Security is built into our services, not added at the end. We focus on strong identity controls, patching, endpoint protection, backups and user awareness. Our security work aligns with recognised frameworks such as the ACSC Essential Eight. You receive regular updates on risks, improvements and any incidents.
What happens if we have a major outage or cyber incident?
Serious incidents follow a clear response plan. We focus first on restoring critical systems and access so your staff can work again. Then we investigate the cause, close any gaps and support any reporting you need to do. After recovery we review the event with you and update your plans so you are better prepared next time.
What questions should I ask when choosing an IT partner?
Good questions include where the support team is based, how they handle security, how they store and protect your data, what their response times are and how they work with internal teams. You can also ask how they align with standards like the Essential Eight and what their onboarding process looks like. The answers should be clear, specific and easy to understand.
Will my business rely on one person at Austin Technology?
No. You get a named main contact, but more than one engineer knows your environment and documentation sits in our central systems. If someone is away or changes role, another team member can step in without you having to start again. This reduces key person risk and keeps support consistent.
Ready To Make The Switch?
If your IT partner has stopped keeping up, let us step in.
Over 200 Perth organisations have moved their IT to Austin Technology. Most tell us the same thing: “We should have done this years ago.”
Tell us a bit about your business and what is not working. We will come back to you within one business day to see if we are a good fit.
