Managed IT Services Perth
We place our clients at the heart of everything we do. Our innovative IT solutions are designed to enhance, secure, and streamline your business operations.
Managed IT Services Perth Businesses Can Rely On
At Austin Technology, we aim to be your partner in IT – not just a provider. With over a decade of experience serving diverse industries, we have successfully supported over 200 clients and 3000 end-users, earning a reputation for excellence and reliability.
We aim to create long-term partnerships with our clients, and our team acts with honesty, transparency, and respect to build trust.
Because of this, we boast high retention and low churn rates, with clients staying with us for many years due to high satisfaction.
It doesn’t matter how many IT incidents you raise within the month – you’ll be charged the same amount every cycle. Better yet, you’re paying an affordable, fixed monthly fee for unlimited support.
With Austin Technology, your IT systems will be proactively managed and monitored by a team of qualified IT engineers who offer world-class IT support when you need it.
Why choose
Austin Technology?
Chris Wade Senior Solutions Engineer
Certified IT Team
Our engineers are certified in a wide range of leading solutions, including Microsoft and Cisco.
Immediate Attention
We triage and address support tickets within a guaranteed 15-minute window.
24/7 Unlimited IT Support
Our dedicated team is always on call to help you resolve any issue to ensure minimal downtime.
ACSC Essential 8 Specialisation
We will align your security measures with the nation’s certified risk mitigation strategies.
Innovative IT Solutions
We leverage advanced, AI-enhanced tools for comprehensive service management.
Accountability and Commitment
We proactively identify issues, take responsibility, and see them through to resolution.
End-to-End IT Services
Get rid of multiple vendors – our experienced team can provide every IT service you need.
Strong Local Presence
We are deeply embedded in Perth’s community and committed to supporting local businesses.
Our Core Services: Proactive IT Support for Perth Businesses
By partnering with Austin Technology for all your business IT support in Perth, you gain access to a full suite of managed IT services characterised by a strong focus on the Microsoft 365 stack, cyber security, and highly responsive managed services.
Keep your business’s critical server infrastructure optimised, secure, and always available. Our team will handle everything from server setup and maintenance, to monitoring and updates.
- 24/7 monitoring
- Regular maintenance
- Patching and updates
- Managed backups
- Configuration management
Comprehensive network management including design, implementation, and ongoing support to keep your network running smoothly, enhancing connectivity, security, and performance.
- Switches and routers
- Firewall management
- Content filtering
- LAN and WAN setups
Ensure your computer systems are always updated, secure, and functioning optimally, reducing technical issues and enabling your team to work efficiently without interruption.
- High workstation availability
- Secure pathing
- Enterprise-class endpoint security
- Driver and application updates
- Resource monitoring
- Regular automated cleaning
On-demand business IT support in Perth (8am to 5pm) gives your employees the assistance they need to resolve IT issues quickly and effectively, maintaining optimal productivity and user satisfaction.
- Highly qualified help desk engineers
- Rapid responses
- Engineers who avoid tech jargon and know your name
- Tickets are logged and responded to in accordance with your SLA
- Unlimited day-to-day IT support
Your Success is Our Top Priority.
As a client-centric managed service provider in Perth, Austin Technology’s proactive approach to managed IT support prioritises solving your specific problems.
Our ethos revolves around fostering genuine partnerships to ensure we understand and align with your strategic objectives, providing bespoke solutions that drive your business forward.
Through our expert managed IT services in Perth, you’ll gain access to all technical professional resources – and we support you as a team, ensuring a comprehensive and coordinated approach to your IT needs.
From start-ups of 5 employees, to established companies with over 300 staff, our flexible service packages scale with your needs, promote smooth operations, and enable your internal IT team to focus on strategic goals.
Average support
waiting time
Customer
satisfaction score
Long-term clients
8+ years contracts
15+
Years in
IT business
The Managed Service Provider Perth Businesses Deserve
We believe in clear, honest communication and deliver IT services in Perth with a commitment to openness. Our clients know they can trust us to provide dependable service and support, backed by our dedicated account managers who understand your business inside and out.
With our expertise in providing IT support to Perth businesses, you can rest assured that your IT infrastructure is in expert hands, so you can focus on your core business operations.
Whether your people are working in the office or remotely, we’ll keep them connected and secure, ensuring your infrastructure is consistently monitored, maintained and secured.
Let us cut the costs of downtime and sustain an efficient, stable, and highly productive IT environment.
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Each business will have a customised IT strategy created for them. In general, businesses should adopt a cloud-based computing service, advanced network security and up-to-date hardware and software. Outsourcing your IT services means most of these services are included, saving you the cost of updating your equipment.
There are several benefits to using an MSP, including:
- Reduced IT costs: MSPs can offer IT services at a lower cost than in-house IT departments, due to economies of scale.
- Access to expertise: MSPs have a team of IT experts with a broad range of skills and experience, who can provide specialised IT services.
- Proactive IT management: MSPs can monitor and maintain IT systems, identify issues before they become problems and proactively take steps to prevent downtime or data loss.
- Scalability: MSPs can easily scale IT services up or down to meet changing business needs, without the need for additional staff or resources.
- Focus on core business: Outsourcing IT services to an MSP allows businesses to focus on their core competencies and strategic goals, rather than spending time and resources on IT management.
