Standard business hours
Business Hours: Monday to Friday, 7:00am to 5:00pm AWST
Minimum charge: 15 minute increments
| Role / Level | Hourly rate (ex-GST) |
|---|---|
| Service Desk Engineer | $100 |
| Systems Administrator | $140 |
| Systems Engineer | $180 |
| Senior Systems Engineer | $220 |
| Solutions Architect | $250 |
| Cybersecurity Consultant | $270 |
| App / Integration Developer | $210 |
| Onsite Support | $180 |
These roles cover engineering, planning, configuration, implementation, vendor coordination and testing as required by the task.
After Hours & public holidays
- After Hours (outside Business Hours): 1.5× the standard hourly rate
- Public Holidays: 2.0× the standard hourly rate
- Emergency onsite attendance is billed at the applicable multiplier above.
What this Rate Card applies to
- Projects (fixed-price SOW or time-and-materials)
- Adds, Moves and Changes estimated to take more than 4 hours or that need a design/implementation plan
- Out-of-scope work and unsupported systems
- Incident response where the root cause is outside scope or a Third-Party Service
Invoicing
- Time entries show date, role, task summary and duration
- Adds, Moves and Changes are included in your Support Plan when each change is estimated at up to 4 hours and does not require a design/implementation plan. Larger changes are treated as Projects.
- SLA targets apply to in-scope incidents and requests during Business Hours. They do not apply to Projects, Third-Party Services, or events outside our control.